Saint-Gervais Hotel and Spa

Hotels
Accor
9 (73 reviews)
680 RUE DU MONT LACHAT, Saint-Gervais-les-Bains, 74170 , Saint-Gervais-les-Bains , FR

Pets allowed

Facilities

Full-service spa
Health or beauty spa nearby
Electric car charging station
No single-use plastic straws
Hot springs nearby
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good quality rooms
Cons:
Housekeeping issues
Amenities could be improved

Categories

Cleanliness
8.33
Several reviews mentioned cleanliness positively, but there's a specific mention of issues with housekeeping that impacted the score.
Service
9.3
Consistently praised for friendliness and helpfulness of the staff.
Location
9.34
Guests highlighted the excellent location for accessing local attractions.
Room Quality
9.29
Most reviews appreciated the spacious and well-decorated rooms, indicating high room quality.
Amenities
8.82
Amenities like the spa received a mixed review, with some guests expecting more.
Value for Money
8.78
Mentioned as reasonably priced, but some aspects of amenities could justify a higher score.
Food and Beverage
8.83
Food quality was noted as good with nice restaurant options but without much elaboration.
Overall Experience
9.3
Overall positive experiences were shared, with guests expressing their desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 19:12

Property Description

Luxurious Spa Services
Indulge in massages, body treatments, and facials at the onsite spa, and enjoy the ultimate relaxation during your stay.

Convenient Ski-In/Ski-Out Access
Experience the ease of hitting the slopes with direct access from the hotel, complemented by an indoor pool and a spa tub for après-ski unwinding.

Modern Amenities and Services
From complimentary Wi-Fi to concierge assistance and ski storage, our Art Deco hotel ensures a seamless and enjoyable stay for all guests.

Experience luxury and convenience at its finest by booking your stay at Saint-Gervais Hotel and Spa, where comfort meets sophistication.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June 30 to September 25.
  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

9
Based on 73 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
K
Kenita
10
Pros:

I love coming here to relax. It’s clean, comfortable, decorative. Rooms are spacious. Reasonably priced. Easy check-in. Very friendly staff. It’s my favorite hotel.

2025-10-07 via Nuitee
A
Alban
10
Pros:

Always a great stay at Le Saint-Gervais, I highly recommend

2025-10-01 via Nuitee
S
Stela
10
Pros:

Très bien, vue sur mont blanc!

2025-09-22 via Nuitee
D
Dominique
10
Bel hôtel
Pros:

Nous avons bien aimés cette escapade dans cet Hôtel où tout est parfait : l'accueil, la chambre, le resto, le spa, le parking et bien sûr l'emplacement. À faire sans hésitations

2025-09-21 via Nuitee
F
Francois
10
Pros:

Merveilleux hôtel avec une vue lac
Petit déjeuner et restaurant très bien
Établissement propre
Nous avons passé un agréable séjour

2025-08-20 via Nuitee
E
Elisabetta
8
Ottima posizione
Pros:

L'albergo si trova in una posizione ottima per tutto e soprattutto se si vuole prendere il tramway per mont chalat e vedere il ghiacciaio, si raggiunge anche il centro in pochi minuti. La struttura è tenuta molto bene, ha tutto ciò che serve per godere di un'ottimo soggiorno ma migliorerei due cose: il servizio pulizie in camera, non tanto per la pulizia della stessa quanto per l'approssimazione del servizio di un albergo a 4 stelle. Faccio due esempi: due giorni su 4 ho trovato attrezzi delle pulizie in bagno, si sono scusati e se li sono venuti a riprendere ma io li ho trovati li; un giorno non avevamo messo le tazze pulite ed ho trovato quelle sporche ancora li nonostante le pulizie fossero finite e non avevano nemmeno rimesso i caffè, anche qui si sono scusati ma siamo dovuti andare a chiedere. Seconda cosa: la spa. In realtà c'è solo la sauna, l'idromassaggio e una piccola ma piccola piscina accanto ed una sempre molto piccola esterna. Non avrei chiamato l'albergo "Hotel & Spa"...infatti è così piccola che bisogna prenotare qualche giorno prima l'ingresso e puoi stare solo 1 ora in totale; e perchè visto che era tutto bagnato ed io ho lasciato l'accappatoio da cambiare non me ne hai lasciato uno pulito per il giorno dopo quando avevo un'altra prenotazione? Magari in dotazione ce ne è solo uno a soggiorno a persona ma visto che hai la sua e la piscina non dovrebbe essere così. Insomma si perdono in questi dettagli che per un 4 stelle a mio avviso sono importanti!

2025-08-19 via Nuitee
D
Deborah family
10
Pros:

Stunning location and a lovely hotel. The spa was great and the staff very nice and helpful. A real gem of a place - we’d definitely come back.

2025-08-08 via Nuitee
V
Viktoriia
10
Wonderful hotel
Pros:

Lovely hotel. Nice bar and restaurant area. Spa was nice with a good sauna. One small gripe pools and hot tub could be warmer.

2025-07-31 via Nuitee
K
Kristine
10
Suoer
Pros:

Skønt ophold - lækkert hotel med super service. Skøn morgenmad

2025-07-20 via Nuitee
P
Pauline
10
Séjour agréable à deux
Pros:

Content de notre séjour, la chambre était spacieuse et très propre. Nous avons apprécié la taille de la salle de bain. L'hôtel est très calme malgré que nous étions juste a côté de la réception et de l'ascenseur.
Le restaurant était très bon.
Le spa était très bien avec peu de monde du fait qu'il fallait réserver son créneau (une dizaine de personnes par heure) c'était très agréable.
Beau séjour dans cet hôtel

2025-07-14 via Nuitee
D
Dana
8
Pros:

Lovely hotel and spa - clean, nice rooms, bar and live music on one day we were here…
One thing I would mention is that for late arrivals, please help arrange a taxi for guests coming from the train station in addition to providing information about places to eat after 9:30-10pm. We were led to believe by reception there were no restaurants open after 10pm hour but later discovered the entire village with options including take out pizza late night. Looks like a training opportunity for reception staff…

2025-07-10 via Nuitee
F
flatoutovercrest Family gb
4
Could get much better
Pros:

Overpriced. Service needs improving.

Room: Arrived in the room and one of the towels was blatantly dirty. Reception replaced it but I would not expect it in a 4* hotel.

Aircon was freezing cold and was impossible to control. Reception said they could control it from remote but I was still cold for the entire night. Good thing was the duvet was nice and thick.

Bathroom sinks were not draining, Reception sent a handyman to fix it. Done. Gret job in fixing the issue in real time but again, i wouldn't expect it in a 4 * hotel.

Dinner in the hotel: tagliata steak was ok but not worth €29. Pizza prosciutto e funghi with truffle paste was excellent.

The whole experience was of a 3* hotel.

2025-07-07 via Tripadvisor
R
RAPHAEL
10
Pros:

Tres agreable séjour
Acceuil au top
Restaurant de l'hotel tres sympa et bon
Petite bémol : la piscine extérieure etait fermée lors de mon passage car trop de chlore

2025-06-21 via Nuitee
D
Daniel
10
Pros:

Sejour parfait. Personnel aimable et serviable. Petit déjeuner copieux. Chambre spacieuse. SPA très bien même si piscine et jacuzzi un peu petit. Globalement rien à redire .

2025-06-09 via Nuitee
W
William
10
Week end détente a la montagne
Pros:

Merveilleux, 4 jours de séjour qui nous a permis de déconnecter

2025-06-02 via Nuitee
G
Gregory family
10
Pros:

Nice hotel in a great location. Would like to return in the winter.

2025-05-30 via Nuitee
I
Inge
10
Pros:

We loved it being close to the town centre with their shops and restaurants. The hotel itself has a good restaurant too. The rooms have a lovely little balcony with a great view of the mountains.

2025-05-18 via Nuitee
Y
Yannick
10
Excellent hotel
Pros:

Bel hôtel bien placé
Personnel agreable
Super petit déjeuner

2025-04-10 via Nuitee
3
318miguelv Family
4
Cozy Hotek and rude service
Pros:

Cozy Hotel.
The rooms are good and clean, just need a bit of tidying up.
Good access logistics to the slopes.

Excluding some people from the reception, the service is rude and arrogant.
It's strange that in a tourist area, hospitality employees only know how to speak French.
I don't remember being treated so poorly in a hotel.
A course in good manners and etiquette is necessary.

2025-03-17 via Tripadvisor
M
Maria
10
Lämmin suositus
Pros:

Mukava ja kaunis hotelli. Myös ravintola oli miellyttävä.

2025-03-16 via Nuitee