Pets allowed

Facilities

Free bicycles on site
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Clean rooms
Good sized rooms

Categories

Cleanliness
8.66
Rooms are noted to be clean and good sized.
Service
9.13
Standard quality for this hotel tier.
Location
9.17
Standard quality for this hotel tier.
Room Quality
8.62
Rooms are noted to be good sized and clean.
Amenities
8.65
Standard quality for this hotel tier.
Value for Money
8.61
Standard quality for this hotel tier.
Food and Beverage
8.66
Standard quality for this hotel tier.
Overall Experience
8.93
Overall experience reflects the review score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:15

Property Description

Luxurious Accommodations
Make yourself at home in one of the 580 air-conditioned rooms featuring LCD televisions, private balconies, and designer toiletries. Enjoy cable programming and stay connected with complimentary wireless internet access.

Recreational Facilities
The hotel boasts an outdoor pool, an indoor pool, and a 24-hour fitness center. Unwind with a drink at the bar/lounge or dine at Soul Bowl Restaurant. Room service and buffet breakfasts are also available.

Convenient Amenities
Featured amenities include a 24-hour business center, concierge services, and gift shops/newsstands. With 1808 square feet of event space, this hotel is perfect for both leisure and business travelers.

Plan your next getaway in Ha Long at Citadines Marina Halong and indulge in luxury and convenience. Book your stay now!

Important information:

  • Pool access available from 6:00 AM to 9:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 10

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.8
Based on 15 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.93
N
Nguyen Manh • family_with_children • vn
8
Pros:

Bữa sáng ngon, chất lương, tuy các món chưa nhiều.

2026-07-17 • via Nuitee
J
Jayne • solo_traveller • gb
10
Pros:

The views are absolutely breathtaking from our 2 bedroom apparment 19th floor.
Staff all very friendly & efficient.
We made use of free bikes to explore the beach area.
The use of a washing machine is real plus.

Cons:

Some of the walls have been drawn on.
The outside lounger badly stained. A musty smell in cupboards

2026-07-17 • via Nuitee
T
Thanh • family_with_children • vn
5
2026-07-14 • via Nuitee
N
Nguyễn • extended_group • vn
7
Cũng tạm ổn và hơi đắt so với giá phòng
Pros:

Gần biển

Cons:

Hơi đơn điệu không nhiều tiện ích ăn sáng phải mua thêm

2026-07-13 • via Nuitee
S
soraya • solo_traveller • es
9
2026-07-08 • via Nuitee
A
Abigail • extended_group • gb
7
Good location for a one night stay in Ha Long
Pros:

The apartment and in particular the balcony facing the ocean was fantastic. Spacious and a nice place to be. Vast breakfast spread and good restaurant on the ground floor.

Cons:

Very loud with children so we didn’t use the swimming pools because they were too noisy. Near lots of construction so loud on the balcony but the doors blocked out the noise well.

2026-07-07 • via Nuitee
N
NHUNG • couple • vn
8
2026-07-07 • via Nuitee
R
Roman • solo_traveller • il
10
2026-07-04 • via Nuitee
M
Minh Nguyet • couple • vn
7
Nói chung là ổn
Pros:

View biển

Cons:

Vì bên cạnh có công trường hoạt động nên ồn! Vệ sinh phòng chưa kĩ lắm! Căn phòng vẫn có cảm giác ẩm thấp mùi ẩm không có mùi thơm. Cửa kính ban công không được vệ sinh còn đọng vết mưa bụi bẩn trên kính, sàn nhà vệ sinh vẫn còn tóc

2026-07-02 • via Nuitee
N
nguyen • couple • vn
10
A relaxing and memorable stay with excellent service from the reception team.
Pros:

The reception team was outstanding. Professional, friendly, and always willing to help with a smile. They made the check-in and check-out process smooth and provided excellent service throughout my stay. Thank you to the entire team for your warm hospitality. I highly recommend this hotel and will definitely come back.

2026-07-01 • via Nuitee
P
Phuong anh • family_with_children • vn
7
Pros:

The location and decoration was good. Staff was friendly and helpful

Cons:

The floor is wet all the time I think it was because of air con mode.

2026-06-28 • via Nuitee
T
Thu yến • solo_traveller • vn
9
2026-06-22 • via Nuitee
Q
Quynh Giang • family_with_children • vn
9
2026-06-18 • via Nuitee
T
Thành • couple • vn
9
2026-06-08 • via Nuitee
G
GẤM • couple • vn
10
Cũng vui
Pros:

Có hồ bơi

Cons:

Ti vi không mở được

2026-06-05 • via Nuitee
H
Ha • extended_group • vn
10
2026-06-03 • via Nuitee
N
NHUNG • couple • vn
9
2026-06-01 • via Nuitee
L
lương • family_with_children • vn
10
2026-05-30 • via Nuitee
D
Duy Hung • solo_traveller • vn
10
2026-05-29 • via Nuitee
B
Bac • solo_traveller • vn
8
2026-05-20 • via Nuitee