Pets allowed

Facilities

Free bicycles on site
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Clean rooms
Good sized rooms

Categories

Cleanliness
8.66
Rooms are noted to be clean and good sized.
Service
9.13
Standard quality for this hotel tier.
Location
9.17
Standard quality for this hotel tier.
Room Quality
8.62
Rooms are noted to be good sized and clean.
Amenities
8.65
Standard quality for this hotel tier.
Value for Money
8.61
Standard quality for this hotel tier.
Food and Beverage
8.66
Standard quality for this hotel tier.
Overall Experience
8.93
Overall experience reflects the review score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:15

Property Description

Luxurious Accommodations
Make yourself at home in one of the 580 air-conditioned rooms featuring LCD televisions, private balconies, and designer toiletries. Enjoy cable programming and stay connected with complimentary wireless internet access.

Recreational Facilities
The hotel boasts an outdoor pool, an indoor pool, and a 24-hour fitness center. Unwind with a drink at the bar/lounge or dine at Soul Bowl Restaurant. Room service and buffet breakfasts are also available.

Convenient Amenities
Featured amenities include a 24-hour business center, concierge services, and gift shops/newsstands. With 1808 square feet of event space, this hotel is perfect for both leisure and business travelers.

Plan your next getaway in Ha Long at Citadines Marina Halong and indulge in luxury and convenience. Book your stay now!

Important information:

  • Pool access available from 6:00 AM to 9:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 10

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.8
Based on 15 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.93
A
Anthony
8
Pros:

a very nice property with good sized, clean rooms.

2025-07-28 • via Nuitee
F
Fai • partner
10
Pros:

We stayed for four nights in the Citidenes, it had a comfortable working space, is close to the boat tours, a great gym and yoga studio as well as two pools. They also have free bicycles for you to explore the town. We stayed in an apartment style room so cooked in the fully equipped kitchen. Would highly recommend.

2025-04-28 • via Nuitee
S
Suat Khim • family
8
Pros:

Exceptional rooms and space but location is far drom central ans limited dinning.

2025-04-02 • via Nuitee
S
Shahrukh
10
Pros:

Amazing experience with family

2025-01-04 • via Nuitee
C
catherine • family
10
Pros:

It’s a beautiful property with amazing ocean view

2024-11-20 • via Nuitee
V
Verified traveler
8
Nice
Pros:

Cheap and nice hotel

2024-11-17 • via Nuitee
J
Jonathan
8
Pros:

Clearly took a beating from the storm but overall good. -2.5 for not serving any water or drinks untill half finished eating dinner and 3 requests.. Hello... :-\
Breakfast was above average and rest staff was very good so earned 1 back. Certainly 5 potential. Recommend.

2024-09-20 • via Nuitee
R
Ralph J
8
Pros:

Nice hotel but noisy construction nearby and not many dining options in the hotel

2024-05-11 • via Nuitee
M
minjeong
10
최고의 호텔
Pros:

최상의 호텔입니다.
뷰도 좋고 깨끗하고 친절하고 아쉬움이 없는 최고의 호텔이라서 또 가고 싶습니다.

2024-04-16 • via Nuitee
A
Anh Quoc • family
10
Pros:

Perfect place to stay and relax.

2024-03-13 • via Nuitee
J
jenny • family
10
Pros:

This place was very relaxing. The 2 swimming pools are too small and way too crowded. The breakfast is not good. Overall the place is good.

2023-07-15 • via Nuitee
S
Samuel • partner
6
Pros:

The hotel is stunning, spotlessly clean and the pools are really nice. Breakfast buffet was varied and had a massive selection.

Unfortunately the bed was the hardest we have experienced in any hotel and we did not have a good nights sleep.
The shower is bizarre too, it’s in the bath at the same level as the bath tap, and there is no holder or bath curtain meaning you have to hold the shower head and water goes on the floor no matter how careful you are.

The area around the hotel is almost completely abandoned.

2023-06-23 • via Nuitee
C
CINDY
10
BEST HOTEL 👍👍👍
Pros:

Excellent is only the world i can say for this hotel. I give 5 ⭐️ for all & definitely will recommend to all my friends if they visit Halong Bay in future.

2023-03-19 • via Nuitee
S
Samuel
2
Building site - do not book!
Pros:

We booked 2 nights here for my gf’s 30th and regret the entire experience.

A room with a view (of the bay) = you could just about see the bay but most of the view was of the giant construction site surrounding the hotel. There’s no mention of this on hotels.com and the photos shown are CGI = there’s absolutely zero greenery surrounding the hotel and construction went on from 8am to 10pm at night. See photos for the view from the balcony, it was very noisy!

When we arrived, we immediately wanted to check out after realising the hotel wasn’t as marketed or as expected. Despite spending over 4 hours on the phone to various agents from hotels.com, none of them were able to help and I was told to wait 10+ days for a response, despite only staying for x 2 nights.

On the first night, there was a party happening next door until 2am. Despite several phone calls and trips to reception, they weren’t able to get our neighbours to turn the music down. We ended up having to request a room change just for a quiets night sleep - and zero apologies given for the inconvenience.

Hotel was also like a ghost town, very few people there, probably because of the construction and fake photos that hotels.com shows of it.

Do not stay here, and also do not book through hotels.com either as customer service is terrible !

2022-12-11 • via Nuitee
V
Verified traveler • family
6
Pros:

It is located in the middle of nowhere in an area in full development but yet inhabited. It might be ok in a few years but not now. Severe problems with the A/C.

2022-08-11 • via Nuitee