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Facilities
Property facilities
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Elevator
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Breakfast available (surcharge)
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Arcade/game room
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Safe-deposit box at front desk
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Full-service spa
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Wedding services
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Pool umbrellas
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Wheelchair accessible parking
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Braille or raised signage
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Self parking (surcharge)
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Pool sun loungers
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24-hour fitness facilities
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Electric car charging station
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Couples/private dining
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Proposal/romance packages available
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Banquet hall
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Covered parking
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Secured parking
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Wheelchair-accessible van parking
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Wheelchair-accessible spa
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Wheelchair-accessible fitness center
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Wheelchair-accessible on-site restaurant
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Visual alarms in hallways
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Change of towels (on request)
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Change of bed sheets (on request)
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Well-lit path to entrance
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Full-service spa
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Proposal/romance packages available
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Arcade/game room
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Electric car charging station
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Free WiFi
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24-hour front desk
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Luggage storage
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Designated smoking area
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Concierge service
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Wheelchair accessible
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Steam room
Review Highlights
Categories
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Property Description
Luxurious Spa and Recreation Amenities Pamper yourself with massages and facials at the spa, and enjoy the outdoor pool, steam room, and 24-hour fitness center for relaxation and leisure.
Dining and Entertainment Options Indulge in delectable meals at 3 restaurants, or opt for room service and snacks at the coffee shop. Unwind with a drink at the bar/lounge or poolside bar during your stay.
Convenience and Comfort With complimentary Wi-Fi, concierge services, an arcade/game room, and more, this hotel ensures a convenient and comfortable stay. Get ready for a memorable experience at DoubleTree by Hilton Shah Alam i-City.
Book now for an unforgettable stay at DoubleTree by Hilton Shah Alam i-City!
- Pool access available from 6:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Guests can access their rooms with a mobile device.
- Contactless check-out is available.
A deposit may be required at the property.
Property Policies
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Pets
Pets not allowed
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Pets
Service animals not allowed
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Noise policy
Noise-free rooms not guaranteed
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Check-in & Check-out
Contactless check-out is available
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Parking
Parking height restrictions apply
Property policies
-
Pets
Pets not allowed
-
Pets
Service animals not allowed
-
Noise policy
Noise-free rooms not guaranteed
-
Check-in & Check-out
Contactless check-out is available
-
Parking
Parking height restrictions apply
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Guest type
Essential workers only - NO
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General
Professional property host/manager
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Location
Guest Reviews
The place is very clean and friendly
Property is in a very good location. Staff were very good and the service is also good.
Place was bit noisy in the nighttime and couldn’t sleep comfortably during night time. Toilet in Room 1002 was smelling really bad. Rest all was good.
I love this hotel. Tip top service although the make up room service took awhile to settle, we got a free upgrade room & complimentary breakfast. Nice view too!
Very courteous and polite staff.
Love the staff - fantastic service n friendly! Cleaning staff were excellent
Clean
nice
nice
+ The room was an adequate size.
+ The location was good.
+ The hotel was generally clean.
+ The pool and facilities appeared clean.
+ The welcome cookie was a nice touch.
- Not much variety of food options.
- We decided to cancel the breakfast we had paid for as there were very limited gluten free options (only egg and yoghurt). The kitchen staff also seemed very unwilling to make something alternate whereas other hotels we stayed at were much more accommodating and went the extra mile to make things like GF pancakes.
- Some of the staff felt very unwelcoming, especially the guy at the pool who was staring at us both the whole time we were there. It was only us, and he was mopping the floor and just watching us for nearly an hour. This made us feel really uncomfortable and we went back to our room and didn't use the pool again for this reason.
- The lattes we ordered to the room in the morning were only half full.
- We also ordered fruit juice to the room which took over an hour to arrive.
- There were yellow marks on the head board of the bed and yellow scum marks around the bathroom sink.
- The tap water kept turning brown.
Overall, the stay was okay but definitely not what we expected from a 5*hotel nor a reputable chain like Hilton. We thought we were treating ourselves to a few nights of luxury but we're disappointed. We wouldn't stay here again.
Nice place
Good customer service. Wifi slow to activate for foreign mobiles. It advertised the room for three but actually small to fit another bed in.
Hotel staff is very friendly the room is ok
Had a great stay at the Double Tree Shah Alam I-City. Outstanding service from the front desk, room service, restaurant, fitness team and security staff. The rooms were clean, modern and new. The Central mall next door is a plus. Will return next time I visit.
Their breakfast taste not good and recommended. Better to eat their neighbor shopping mall. While Local tax charged via my Credit Card, no one explained me during check-in.
The hotel building and facilities are relatively new. Breakfast was excellent, with lots of varieties. Make sure you ask for a room with window view of the theme park. The view of the lights of the theme park and people playing in the theme park is gorgeous. There's the new big mall Central icity just 3 mins walking distance from the hotel. I LOVE this mall, it has everything you would need or want to buy. The mall is also very spacious, lots of shops and dining areas, and very clean as well. I stayed at this hotel for 4 nights and I love the experience.
เกินความคาดหวังมาก ห้องกว้าง สะอาด เตียงนอนสบายมาก โรงแรมติดมอลล์ มีทางเชื่อมสะดวกมาก
The best hotel in i-City
the breakfast buffet has few options
部屋がとても綺麗
Superb Customer Service. Clean, Elegant environment. Gym, Pool, Spa, Sauna exceptionally maintained. To be expected as a Hilton property. Celebrated my Earthday there, such a positive atmosphere.
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