SureStay Plus Hotel by Best Western The Villages

Hotels
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SureStay Plus Hotel by Best Western
7.9 (484 reviews)
1201 Avenida Central , Lady Lake , US
+1 352-750-6863

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location / convenient to attractions
Clean and comfortable rooms (many mentions)
Helpful, courteous staff
Room features (balcony, full-size fridge, ice maker)
Breakfast liked by some guests
Cons:
High deposit / credit card hold issues and billing errors
Room maintenance problems (dripping tub, door gaps, TV issues)
Keys and access problems (frequent resets)
Limited breakfast variety / perceived downgrade in quality
Inconsistent replenishment of soap/amenities; isolated pest report

Categories

Cleanliness
7.4
Mixed reports: many guests described rooms as clean and comfortable, but there were significant negative incidents (reported cockroaches, missed housekeeping/replenishment and some maintenance-related cleanliness concerns).
Service
8.5
Generally described as helpful and courteous (staff and office accommodating), but several administrative/service failures were reported (double charges, unreleased CC holds, unexpected security charges, keys needing resets).
Location
9
Consistently praised—convenient, close to Spanish Springs and easy to get to; multiple guests cited location as a key positive.
Room Quality
7.2
Mixed room quality: some comfortable rooms with balconies and full-size fridges, but others reported outdated decor, dripping tubs, door/lighting gaps, TV problems and occasional pest issues.
Amenities
7.6
Some useful amenities noted (shampoo/lotion/soap pumps, full-size fridge and ice maker), but guests also reported empty dispensers and inconsistent replenishment of supplies.
Value for Money
7
Value perceptions are mixed: some found rates reasonable, but unexpected holds, security charges and billing errors lowered perceived value for several guests.
Food and Beverage
8.2
Breakfast received both praise and criticism: some guests said breakfast was good, while others noted limited variety or a perceived decline in quality.
Overall Experience
8.3
Overall stays skew positive (comfortable, clean, helpful staff, good location) but multiple administrative and maintenance issues tempered experiences for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Convenient Location
Located in Lady Lake, just 33 km from Lake County Historical Museum, SureStay Plus Hotel by Best Western The Villages offers a prime spot for exploring the area.

Modern Amenities
Guests can enjoy the outdoor swimming pool, free WiFi, and air-conditioned rooms with private bathrooms and fridges. The hotel also features a sun terrace and a 24-hour front desk for added convenience.

Business and Leisure
Whether you're here for work or leisure, take advantage of the business center, vending machines for snacks and drinks, and the shared lounge. Silver Springs and Eustis Square are nearby for additional attractions. Book your stay at SureStay Plus Hotel by Best Western The Villages for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 484 reviews
Cleanliness: 7.4
Service: 8.5
Location: 9
Room Quality: 7.2
Amenities: 7.6
Value for Money: 7
Food and Beverage: 8.2
Overall Experience: 8.3
F
Feller • couple • us
7
Pros:

Location

Cons:

Just needs the rooms to look more updated. Bath tub had a drip, constant. Had to lift toilet seat to close bathroom door. Light from outside coming in all around the door.

2026-10-25 • via Nuitee
M
Me • couple • us
9
Very reasonable clean I would recommend to stay again
Pros:

There was a little bit of excitement the first sight of somebody staying next-door, but thankfully, they left other than that. There was a little drama in the parking lot, but they weren’t staying there and they left. Ultimately, I felt safe.

2026-10-13 • via Nuitee
E
Edward • solo_traveller • us
5
It was a decent day
Pros:

The property was nice very easy to get to

Cons:

Right now we’re disputing with them. They put $150 hold on my credit card as a damage hold in case there’s damages well I never got that money back and when I called the hotel, they said it was released. Call your bank while my bank says it was never released so now we’re disputing it.

2026-09-15 • via Nuitee
J
Jose • solo_traveller • us
8
2026-09-03 • via Nuitee
K
Kandeia • couple • us
1
2026-09-02 • via Nuitee
R
Rachel • couple • us
5
Nice facilites but had several problems.
Pros:

Room was very comfortable, liked having the pumps of shampoo, lotion and soap. TV did not work right, but the air conditioning was great.

Cons:

Several times I had to get my keys reset at the office because they would stop working. Also double charged me for my room and was not told the correct information about when the charges would drop off.

2026-08-09 • via Nuitee
E
Edward • solo_traveller • es
7
2026-08-06 • via Nuitee
R
Ricky Raider • solo_traveller • us
10
Pros:

A hidden gem. Very comfortable, clean and close to Spanish Springs in the Villages. The staff is very helpful and courteous.

Cons:

Need to add variety to the breakfast menu.

2026-07-25 • via Nuitee
C
christopher • couple • us
7
Comfortable
Pros:

Location

Cons:

Security charge they do not tell u about

2026-07-09 • via Nuitee
H
Hailee • couple • us
10
Great
Pros:

Clean comfortable environment

Cons:

Can’t not complain

2026-06-26 • via Nuitee
S
Shawndel • solo_traveller • us
1
Pros:

Not much

Cons:

High deposit hold on CC, still waiting for them to release it. Would never recommend or stay again

2026-06-24 • via Nuitee
C
Cave • solo_traveller • us
3
Loved staying there 3 years ago but went down hill today maybe changed owner s ?
Pros:

It down graded from 2023 cheaper the quality of break fast

Cons:

First room had cockroaches brought to front desk and changed my room second room was somewhat better no bugs at least ,decorated flower pots on First floor were all well maintained 3 years earlier and this same pots were dead I have pictures from 3 years ago and just last week to prove

2026-06-17 • via Nuitee
P
Patty Coronado • solo_traveller • us
10
Great location and comfortable. Office staff courteous and accommodating additional day.
Pros:

The size of the room was great with a balcony. A full size refrigerator with an ice maker was great. The bed was comfortable and the place was quiet.

Cons:

No soap in the bath dispensers. Floors could be cleaner.

2026-06-16 • via Nuitee
P
Patty Coronado • solo_traveller • us
10
Nice place to stay
Cons:

We did not receive service after a 3 day stay. Really not a problem. We use towels twice and bedding after 3 days is not a problem. My husband requested a shower soap and conditioner and it was never replenished. Luckily we went to Walgreens and purchased travel size items. Everything else was great with accommodation.

2026-06-16 • via Nuitee
P
Paula Klinger • solo_traveller • us
10
Pros:

Very nice rooms

2026-06-15 • via Nuitee
C
Christan • family_with_children • us
9
We had a good stay.
Pros:

Everything.

2026-06-13 • via Nuitee
S
Susan • solo_traveller • us
6
2026-06-06 • via Nuitee
M
Melendez • solo_traveller • us
7
Pros:

Breakfast was good location great

2026-06-02 • via Nuitee
F
Federico • extended_group • us
10
2026-05-30 • via Nuitee
L
LORRAINE • family_with_children • au
9
2026-05-29 • via Nuitee