Itza Hotel Boutique Internacional

Hotels
9.6 (112 reviews)
Gran Colombia y Benigno Malo Esquina , Cuenca , ec

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Restaurant
Room service
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Elegant property
Friendly staff
Great location
Beautiful building
Cons:
Noise from nearby events
Parking inconvenience
Street food smoke

Categories

Cleanliness
9.49
The rooms were pleasant and clean.
Service
9.96
Staff was friendly, professional and helpful across multiple reviews.
Location
10
Excellent location, near attractions and walking distance to points of interest.
Room Quality
9.45
Rooms were comfortable and well-stocked with toiletries.
Amenities
9.48
Amenities included eclectic restaurants and a rooftop with great views.
Value for Money
9.44
Hotel offers a luxurious experience for the price.
Food and Beverage
9.49
Breakfast was wonderful with many options and restaurants were chic.
Overall Experience
9.47
Overall positive experience with high recommendation from guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:03

Property Description

Luxurious Accommodation:
Experience 5-star luxury at Itza Hotel Boutique Internacional, located in the heart of Cuenca. Each room is equipped with modern amenities like a flat-screen TV, fridge, and free WiFi. Some rooms even offer stunning city views from a private balcony.

Exceptional Services:
From a 24-hour front desk to concierge assistance, our hotel ensures a seamless stay. Enjoy delicious meals at the on-site restaurant, or unwind with a drink at the bar. Let our tour desk help you explore the best of Cuenca, and take advantage of airport transfers for convenience.

Prime Location:
Perfect for exploring the city, our hotel is near must-visit attractions like Tomebamba River and Cuenca New Cathedral. After a day of sightseeing, relax on the terrace or indulge in a scrumptious breakfast to start your day right.

Book your stay at Itza Hotel Boutique Internacional for an unforgettable experience in Cuenca!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 112 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 9.49
Overall Experience: 9.47
V
Vanessa family_with_children ec
8
Ubicación ideal!
Pros:

Es precioso el Hotel y la ubicación

Cons:

Que no tenía aire acondicionado los cuartos internos. Me dio mucho calor.

2026-02-14 via Nuitee
L
LUIS FERNANDO couple ec
10
2026-01-29 via Nuitee
M
Marco M couple ec
9
Pros:

El rooftop, el baño y el desayuno

Cons:

Las almohadas y q no hay vista

2026-01-24 via Nuitee
G
Greg couple ca
10
Pros:

An amazing place to stay while visiting the beautiful city of Cuenca. It has great restaurants and so close to many many more great restaurants as well as all the activities you want

2026-01-19 via Nuitee
A
Audrey couple us
8
Pros:

Loved the hotel, great location, friendly hotel staff

Cons:

No air conditioning in the rooms so you feel closed in . Some rooms don’t have windows

2026-01-19 via Nuitee
J
jofre couple ec
10
excelente
Pros:

atencion

2026-01-15 via Nuitee
K
Karina family_with_children ec
10
Lindo
Pros:

Comida

Cons:

La cama pequeña

2026-01-11 via Nuitee
H
Hernan couple ec
10
Maravillosa
Pros:

Todo exelente

2026-01-06 via Nuitee
A
Alexander solo_traveller cy
10
2025-12-16 via Nuitee
E
Edgar couple us
8
2025-12-15 via Nuitee
A
Alexander solo_traveller cy
10
2025-12-15 via Nuitee
R
Roberto couple ec
10
Visita rapida
Pros:

El hotel es muy lindo , buena ubicación y el rooftop tiene una vista excepcional de las cúpulas de la catedral

Cons:

NA

2025-12-08 via Nuitee
E
Edward couple ec
10
A tastefully elegant place to stay while visiting Cuenca
Pros:

Nice boutique & elegant property. Staff was friendly, professional and helpful. Restaurants were eclectic but elegant in decor with good menu selection. Room was pleasant and clean. Bathroom was stocked with all appropriate toiletries. Excellent location.
Rooftop restaurant (Zaza) provide great views of the Cathedral (specially at night) while enjoying dinner or a cocktail.

Cons:

Parking garage would have been a plus. But there was a parking structure just a block away.

2025-11-21 via Nuitee
S
Sara Maria Palacios family_with_children ec
9
Pros:

El desayuno a la carta espectacular, sabrosos y completo
Las habitaciones muy comodas
A pasos del parque Calderon, la catedral y demas atractivos del centro

Cons:

El restaurante del 4to piso tiene eventos con musica en vivo que se escucha en las habitaciones.
La ubicación es un arma de doble filo, si bien es hermoso estar en el centro de la ciudad, el trafico puede ser muy pesado, por lo que entrar o salir se vuelve complicado ...
Finalmente el parqueadero es muy incomodo, muy estrecho, nada acorde con un hotel tan bonito y lujoso.
Hay que caminar dos cuadras y si llueve es un problema

2025-11-16 via Nuitee
I
Istvan family_with_children gb
10
Pros:

Great place in the heart of Cuenca. Excxellent staff and good location

2025-11-06 via Nuitee
S
Selma Maria couple br
10
Excelente escolha
Pros:

Apartamento excelente, cama king muito confortável.  Funcionários atenciosos e nos atenderam plenamente em todos os nossos pedidos. O funcionário Alex da recepção muito gentil e fizemos dois passeios com a agência indicada pelo próprio hotel. O guia de turismo Sebastian foi extremamente gentil e prestativo nos dois dias de passeio. A localização excelente, perto de tudo para fazermos a pé.  Recomendo.

Cons:

Faltou um expelho de corpo inteiro no quarto, pois só tinha no banheiro.

2025-10-27 via Nuitee
P
Per-Oliver couple de
9
Beautiful Hotel in the center of Cuenca
Pros:

Stilvolle Einrichtung und sehr nettes Personal

2025-10-22 via Nuitee
F
Federico family_with_children ar
9
2025-10-03 via Nuitee
M
MA. FERNANDA family_with_children ec
10
hermoso hotel patrimonial
Pros:

el hotel es hermoso y la ubicacion insuperable

2025-09-29 via Nuitee
R
Roberto
10
Pros:

Excelente atención, el desayuno muy rico. Todo estuvo muy bien

2025-09-17 via Nuitee