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Facilities
Property facilities
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Free WiFi
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Luggage storage
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Designated smoking area
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Concierge service
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Wheelchair accessible
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Front desk (limited hours)
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Wedding services
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Tours/ticket assistance
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Rooftop terrace
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Beach towels
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Reception hall
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Change of bed sheets (on request)
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Well-lit path to entrance
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Tile flooring in public areas
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Property Description
Rooftop Terrace with Stunning Views
Enjoy breathtaking views from our rooftop terrace and bask in the beauty of the surrounding area. Take in the fresh air and relax in this unique setting.
Complimentary Amenities and Services
Benefit from complimentary wireless internet access throughout the hotel, ensuring you're always connected. Our concierge services are at your disposal to enhance your stay and fulfill your requests promptly.
Ideal Location for Explorers
Conveniently situated near popular attractions such as Isla Mujeres Ferry Terminal and North Beach, Hotel Masam in Isla Mujeres offers easy access to key destinations. Immerse yourself in the vibrant culture and beauty of the area during your stay.
Make your reservation now to experience the charm of Hotel Masam in Isla Mujeres!
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Property Policies
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Pets
Pets not allowed
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Sustainability Certifications
Property confirms they are implementing guest safety measures
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Children and extra beds
No rollaway/extra beds available
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Pets
Service animals not allowed
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Check-in & Check-out
Contactless check-out is available
Property policies
-
Pets
Pets not allowed
-
Sustainability Certifications
Property confirms they are implementing guest safety measures
-
Children and extra beds
No rollaway/extra beds available
-
Pets
Service animals not allowed
-
Check-in & Check-out
Contactless check-out is available
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General
Staff temperature checks are conducted regularly
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General
Cashless transactions are available
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Guest type
Essential workers only - NO
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Accessibility
No elevators
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General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
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General
Staff wears personal protective equipment
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Covid
Property does not offer onsite COVID-19 testing
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General
Property follows sanitization practices of Safe Travels (WTTC - Global)
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General
Property is cleaned with disinfectant
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General
Social distancing measures are in place
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General
Private host property
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Children and extra beds
No cribs (infant beds) available
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Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
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General
Commonly-touched surfaces are cleaned with disinfectant
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Health & Safety
Property does not require health documentation at check-in
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General
Gap period enforced between guest stays - 24 hours
Location
Guest Reviews
El hotel que reservé está cerrado no habilitado
Great location, hotel is in ok condition
Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!
Está bien
Bien servixiio
Sobre todo el muchacho que atiende
Super!
On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.
Excelente lugar para hospedarse, de facil acceso y ubicado en la calle de restaurantes en la isla
Me gusto la atención del personal, esta limpio, hay agua caliente y la cama es cómoda, cerca de restaurantes. Me gusto todo.
Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.
El hotel es pequeño y sencillo pero tiene una súper ubicación, estás en el centro de todo en la calle principal de restaurantes y tiendas. Súper cerca de la playa norte y también del puerto marítimo, me encantó su ubicacion!
There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.
Clean, friendly, comfortable
Great location especially for a solo traveler
Buena ubicación, cerca del centro y de la playa. Buena atención del personal. La TV no cuenta con servicio de cable (no se utilizó), no cuenta con sillas y mesa de trabajo, se sienten los resortes de la cama.
Muy buen ubicado. Nos han atendido muy bien! Lo recomiendo
Todo muy bien, el personal muy amable, solo las regaderas no sirven del todo bien, hacen mucho ruido
Todo bien organizado
Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!
Water problems is all, but if you’re adaptable don’t worry:)
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