The Citi Residenci Hotel - Durgapur

Hotels
7.4 (184 reviews)
Shahid Khudiram Sarani Near City Center , Durgāpur , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Polite housekeeping staff
Location is a pro
Cons:
Outdated property
Poor room quality

Categories

Cleanliness
6.54
Housekeeping staff were polite but lacked proper training; property condition outdated.
Service
8.51
Housekeeping and in-room dining staff were polite and tried their best, but overall service was lacking.
Location
8.55
Location was noted as a pro, though the property is not a destination for comfort.
Room Quality
5.5
Rooms at the 5th floor were described as pathetic, with low ceiling height and no window view.
Amenities
7.53
Limited amenities; restaurant concept had room for improvement.
Value for Money
6.49
Outdated property not worth the premium rates charged.
Food and Beverage
7.54
Restaurant was nostalgic but lacked authenticity and quality.
Overall Experience
8.51
Mixed feelings; while there were positives, many areas need serious improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 13:49

Property Description

Luxurious Accommodation with Top-Notch Amenities

Fitness Centre and Indoor Pool: Stay in shape and unwind with our fitness center and indoor pool, perfect for relaxation after a long day of travel or work.

Dining and Bar Options: Indulge in delicious meals at our restaurant, grab a drink at the bar, or enjoy the convenience of room service for a cozy night in.

Convenient Location and Excellent Service: Situated near Asansol Junction Railway Station and the airport, with multilingual staff available 24/7 for all your needs.

Experience comfort and convenience at The Citi Residenci Hotel - Durgapur. Book your stay now for a memorable experience!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for Rs. 1,000 per person per night when using an existing bed.
    Children up to and including 6 years old stay for free when using an available extra bed.
    People 8 years old and over stay for Rs. 1,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 184 reviews
Cleanliness: 6.54
Service: 8.51
Location: 8.55
Room Quality: 5.5
Amenities: 7.53
Value for Money: 6.49
Food and Beverage: 7.54
Overall Experience: 8.51
S
Suresh • solo_traveller • in
10
2026-02-12 • via Nuitee
T
Tapan • family_with_children • us
8
Cons:

Too much construction sound, I can hear from the room.

2026-02-08 • via Nuitee
K
Kaustav • couple • in
8
2026-01-19 • via Nuitee
S
Sarkar • extended_group • in
8
2026-01-17 • via Nuitee
A
ARNAB • family_with_children • in
7
2026-01-16 • via Nuitee
S
Swapnendu • family_with_children • in
10
2026-01-13 • via Nuitee
S
Suresh • solo_traveller • in
10
2026-01-11 • via Nuitee
G
Gangopadhyay • family_with_children • in
10
Pros:

Ambiance

Cons:

Staff response

2026-01-08 • via Nuitee
R
RACHNA • couple • in
8
2025-12-22 • via Nuitee
D
Dipankar • family_with_children • in
10
2025-09-18 • via Nuitee
D
Dr. Abhishek • family_with_children • in
3
2025-09-08 • via Nuitee
N
NILADRI • couple • in
9
2025-09-04 • via Nuitee
M
Marianna • family_with_children • de
10
Pros:

Everything

Cons:

No smart tv

2025-09-03 • via Nuitee
R
riju • family_with_children • in
10
Awesome brilliant superb mind blowing
Pros:

Always SUPERB

Cons:

Nothing as such it’s very difficult to find out even a SINGLE MISTAKE

2025-08-21 • via Nuitee
S
Sarkar • couple • in
8
2025-08-15 • via Nuitee
M
Manoj • family_with_children • in
3
Kind of highway motel
Pros:

The restaurant “Pather Panchali” positions itself as a Bengali food specialist, and while the name evokes nostalgia and cultural depth, the actual experience left me questioning the intent behind it. From ambiance to authenticity, there’s room for the soul of Bengal to come through more strongly.

Cons:

Reception / Lobby Experience:
The lobby resembled more of a government bank than a hotel—staff seated at desks handling what felt like corporate tasks, with no comfortable seating for guests. The formality was excessive, with everyone in suits seemingly more concerned with appearances than guest service. A friendly face was hard to find. One manager even justified a poorly ventilated room as their “best” simply because it’s frequently offered free of charge to ministers. It took a moment to fully process the irony of that explanation.

Housekeeping & In-Room Dining:
The housekeeping and in-room dining staff were polite and genuinely tried to do their best. However, the lack of proper training was evident—not just in the staff, but also in whoever is responsible for training them. Their effort was visible, but they were clearly under-equipped to deliver the service level expected at this price point.

Property Condition & Value for Money:
The property is outdated and in serious need of renovation. If the management intends to charge premium rates, a major upgrade is necessary. As it stands, the hotel is far from deserving any star rating. At best, it can function as a basic highway motel—not a destination for comfort or quality.

2025-08-02 • via Nuitee
R
Rahul • couple • in
7
2025-07-18 • via Nuitee
S
Sahay • family_with_children • in
6
Lift only goes upto 4th floor. For going to 5th floor, one has to use starecase from 4th floor
Pros:

Location

Cons:

Rooms at 5th floor are pathetic. No window view. No lift. Ceiling hight is low

2025-07-04 • via Nuitee
S
Sushmita • family with young children • in
10
Exceptional
2025-06-08 • via Nuitee
J
Jayant • review category business travellers • in
6
Okayish stay
Pros:

The hotel location and cleanliness

Cons:

Room provided to me was very very small and a locked window. Most of their rooms are without any window.

2025-06-03 • via Nuitee