Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very clean / immaculate rooms
Excellent location
Spacious, comfortable rooms
Friendly/helpful staff in many instances
Modern property and good security
Cons:
Inconsistent and sometimes poor service (room service errors, slow/unfriendly staff)
Food service quality and occasional safety incident (foreign object)
Value: perceived as expensive
Occasional maintenance issues (no hot water)
Poor communication on dress code and basic in-room cutlery

Categories

Cleanliness
9.6
Consistently praised in multiple reviews as 'very clean', 'super clean' and 'immaculate standard', indicating excellent housekeeping and room cleanliness.
Service
6.8
Mixed-to-negative: several detailed complaints about incorrect room service orders, slow/unfriendly staff, poor check-in welcome and inconsistent service; some positive mentions of very helpful staff in isolated instances.
Location
9.6
Frequently called 'perfect' for purpose and repeatedly noted as a key positive — strong, consistent praise for the hotel's location.
Room Quality
9.3
Rooms described as clean, comfortable, spacious with excellent room size and good views; one notable maintenance issue (no hot water in first room) slightly reduces a strong overall room quality impression.
Amenities
8.9
Generally positive (security in car park praised, modern hotel), with minor negatives such as basic/ plastic cutlery in-room and a dress-code communication lapse — overall good amenities with small issues.
Value for Money
7.4
Perceived as becoming expensive by some guests ('very expensive now'), though others feel the hotel is modern and well run; value is seen as weaker compared with other strong attributes.
Food and Beverage
7.6
Mixed but below top marks: multiple complaints about incorrect or incomplete room service orders, inconsistent breakfast delivery and an incident of foreign object in food; offset by some very good lunches and occasional excellent breakfasts.
Overall Experience
9.6
Overall sentiment trends positive — many guests call their stays 'brilliant', 'the best', and say they'd stay again; however, notable service failures temper an otherwise very strong guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-15 01:57

Property Description

Luxurious Accommodation

@Sandton Hotel offers a luxurious stay with air-conditioned rooms, flat-screen TVs, and comfortable bedding. Enjoy the convenience of room service and free WiFi during your stay.

Relaxing Amenities

Unwind by the outdoor swimming pool or take a stroll through the hotel's garden. Indulge in a delicious meal at the on-site restaurant or sip on a refreshing drink at the bar.

Convenient Location

Located just 1.5 km from Gautrain Sandton Station, @Sandton Hotel provides easy access to nearby attractions such as Sandton City Mall and Parkview Golf Club. Don't miss the chance to explore Johannesburg from this prime location.

Book now for a luxurious and convenient stay at @Sandton Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 8839 reviews
Cleanliness: 9.6
Service: 6.8
Location: 9.6
Room Quality: 9.3
Amenities: 8.9
Value for Money: 7.4
Food and Beverage: 7.6
Overall Experience: 9.6
K
khahlane Mmakgwiti • solo_traveller • za
8
2026-08-29 • via Nuitee
A
Ahmad • extended_group • sa
5
2026-08-29 • via Nuitee
R
Richard • solo_traveller • zm
10
2026-08-29 • via Nuitee
C
Charles • couple • mw
6
Pros:

The views are great, service is good, very clean and comfortable.

Cons:

The shower kept flooding. The walls are not sound proof so we could hear sounds from our neighbours. We have a flickering light issue that took maintenance ages to come fix. The air-con situation is a bit weird- you have to physically gwt up to adjust the temperature on the wall as there is no remote available.

2026-08-29 • via Nuitee
L
Lindiwe • solo_traveller • za
10
I recommend a visit@ sandton hotel
Pros:

The staff is friendly and professional.

The rooms are spacious.

Cons:

The rooms were not thoroughly cleaned.

2026-08-29 • via Nuitee
M
Mary • couple • au
8
2026-08-28 • via Nuitee
P
Pieter • couple • za
7
2026-08-27 • via Nuitee
O
Olo • family_with_children • za
9
Pros:

The staff is friendly, the facilities are clean, nice play area and pool for the kids. Overall, good value for money.

Cons:

I booked the half board option, I was told at the property that the half board option excludes my daughter. That didn’t make sense to me. If I had known, I would have booked bed and breakfast as I ended up paying more money for nothing.

2026-08-27 • via Nuitee
G
Gilbert • solo_traveller • za
6
2026-08-27 • via Nuitee
G
Gwenzi • solo_traveller • zw
10
2026-08-27 • via Nuitee
P
Paseka Lucas • couple • za
8
2026-08-27 • via Nuitee
T
Tlou • couple • za
10
2026-08-26 • via Nuitee
L
Leida • solo_traveller • mz
5
2026-08-26 • via Nuitee
R
Roshen • solo_traveller • za
2
2026-08-26 • via Nuitee
N
Negrea • couple • ro
9
2026-08-26 • via Nuitee
G
Gidela • solo_traveller • za
10
Pros:

The hotel staff was very friendly

2026-08-25 • via Nuitee
O
Ondela • couple • za
10
2026-08-25 • via Nuitee
E
Elvis • family_with_children • za
10
Pros:

Nice and clean

2026-08-25 • via Nuitee
P
Paul • couple • gb
9
Good modern hotel
Pros:

Excellent rooms and bathrooms. High quality modern hotel.

Cons:

Why can’t you get a glass of wine with room service? It’s either a whole bottle or nothing!

2026-08-25 • via Nuitee
T
Tania • family_with_children • mz
7
Quartos confortáveis
Pros:

Funcionários simpáticos em destaque o Sr Amos muito atencioso. Quartos super limpos

Cons:

Os serviços de restaurante e bar, muito lentos

2026-08-25 • via Nuitee