Facilities

Full-service spa
Front entrance ramp
Express check-out
Free WiFi
24-hour front desk
Garden
Express check-in/check-out
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Housekeeping inconsistencies
Food service issues

Categories

Cleanliness
8.54
Issues with housekeeping and room cleanliness were raised in the reviews.
Service
9.51
Mixed experiences with service; some staff were friendly while others had inconsistent responses.
Location
10
Guests appreciated the convenient location near shopping areas.
Room Quality
9
Generally positive feedback, though there were some complaints about room maintenance issues.
Amenities
9.53
Compliments on the variety of amenities available, despite some suggestions for better communication.
Value for Money
8.99
Value perception affected by certain amenities being under-communicated and dissatisfaction with food service.
Food and Beverage
8.05
Complaints about the quality of food and service at the restaurant were highlighted.
Overall Experience
10
Despite some issues, many guests expressed a desire to return, indicating a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:44

Property Description

Discover the ultimate retreat at @Sandton Hotel, where luxury meets convenience in the heart of Johannesburg.

Indulge in Relaxation
Pamper yourself at our exquisite spa, offering rejuvenating massages that will leave you feeling refreshed and revitalized.

Unmatched Amenities
Dive into our refreshing outdoor pool or maintain your fitness routine in our state-of-the-art 24-hour fitness center, designed for both leisure and wellness.

Gourmet Dining
Savor a culinary journey at our on-site restaurant, Sandton Hotel, or enjoy delightful snacks at one of our two charming cafes. Don’t forget to unwind at our bar/lounge with your favorite drink.

Experience a blend of comfort and luxury at @Sandton Hotel—book your stay today for an unforgettable escape!

Important information:

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 106 reviews
Cleanliness: 8.54
Service: 9.51
Location: 10
Room Quality: 9
Amenities: 9.53
Value for Money: 8.99
Food and Beverage: 8.05
Overall Experience: 10
F
Florence
6
Pros:

The hotel was okay. I had to spend an hour to be checked in because the rooms were not ready. House keeping staff are noisy on the corridor. The was a party on our floor in the early hours of Saturday morning. I had to call reception because I couldn’t sleep.

2025-10-07 • via Nuitee
D
Dora • friends
10
Pros:

The phone was a little hard to use.

2025-10-05 • via Nuitee
J
Jacqueline • partner
10
Pros:

The Sandton was very clean and nicely fragranced throughout the hotel and the staff was friendly. Great shopping areas were in close proximity.

2025-10-04 • via Nuitee
M
Mavis
10
Pros:

I arrived before 0700 and the supervisor on duty was kind enough to allow early check in with no charge. I had the studio which was very clean. Breakfast was also excellent. I’ve already booked my next stay.

2025-09-25 • via Nuitee
C
Chinwendu • friends
10
Pros:

The whole staff were nice. Great ambience. The Rooms are well kept and smells fresh. Will definitely stay again. Everyone was so accommodating

2025-09-03 • via Nuitee
N
Nobuhle
10
Pros:

Spacious and homely. Friendly staff.

2025-09-01 • via Nuitee
K
Kea
10
Pros:

EXCELLENT

2025-08-26 • via Nuitee
O
Obinna
6
Pros:

Phone didn't work at times. Front desk didn't pickup at times and when you then had to go down to communicate an issue, most times they would seem offended until guest relations had to attempt to help and even that had its inconsistencies. Night shift seemed genuinely interested in helping out. Shower didn't drain properly, room had to be changed twice to get good drain. Very old couch. They didn't really seem too surprised and maintenance said half the rooms where like that. Chairs in pool area dusty so couldn't wait there during cleaning, you'd have to wait in an already crowded lobby. Dryer in room didn't work, maintenance confirmed that's how it worked. Housekeeping would forget stuff sometimes and when I tried to remind them of missing items or a missing area that wasn't cleaned, like the toilet or missing towels, it would almost seem like one was being overbearing. Even though housekeeping head seemed apologetic, sometimes cleaner would seem offended. Had to write the list of items on a paper and stick on door before I got consistent service. Restaurant waitress told a lie and didn't deliver an order that was paid. 3 out of the 5 times I ordered burger at night, bun was wet. When I complained in the morning to their head, first time she sounded like I was bothering her, second time, different person sounded better. No standards. It was a very stressful stay. I tried to give them a chance every week but overall was a very stressful stay. Never again.

2025-08-22 • via Nuitee
D
David
10
Pros:

Good place to stay

2025-08-21 • via Nuitee
R
ronald
10
Pros:

The room we were given was on the 9th floor. We ask for another room higher up & they upgraded us with no extra cost. The room was beautiful with a wraparound balcony on the 19th floor. Need less to say we were very satisfied with our accommodation plus the staff were very friendly & accommodating. Will definitely revisit this hotel establishments.

2025-08-18 • via Nuitee
D
David
10
Pros:

Great place

2025-08-16 • via Nuitee
A
amah
10
Beautiful Place to Stay
Pros:

The hotel is very modern. The room is very comfortable and the housekeeping staff does a great job with their cleaning. The Hotel has a shuttle service that takes you to Nelson Mandela Square with no charges and we have enjoyed a shuttle to the airport early morning with a charge, which is secure and convenient.
Our only complaint was the food at the restaurant that is lousy; however, the cook came out to apologize for salty and over seasoned food.
Overall, this is a great place to stay. The staff is really friendly and willing to accommodate you with any requests you may have.

2025-08-16 • via Nuitee
Z
Zoe
10
Pros:

Great hotel, would stay again.

2025-08-11 • via Nuitee
L
Lyn • family
10
Pros:

Great Staff, great food. Love the safe location

2025-08-08 • via Nuitee
R
ronald
10
Pros:

Our stay @Sandton was nothing short of amazing the staff were all very helpful

2025-08-07 • via Nuitee
W
Wanda • partner
10
Pros:

The property was has many amenities. However it would be nice to have known about these amenities without happening upon them unexpectedly. Otherwise it was a wonderful stay!

2025-08-05 • via Nuitee
M
Mlamuli M • family
8
Pros:

Great location

2025-08-05 • via Nuitee
P
Phumelele • family_with_children
10
Pros:

Super comfortable.

2025-08-04 • via Nuitee
R
Ronny
10
Pros:

The hotel was beautiful, clean and friendly staff. Plenty amenities from restaurants to spas

2025-07-26 • via Nuitee
M
Meisha
10
Pros:

Excellent

2025-07-25 • via Nuitee