Hard Rock Hotel New York - Partner of ALL Accor

Amazing Hotel, very clean and the main entrance is spectacular - the staff was very kind providing us for free an adaptor and wishing us a "happy Monday " every time we walked by. Rooms were cleaned every day

Poco nulla

Fantastic hotel in a great location near Times Square. Staff were super friendly and helpful. We booked a studio room which was the perfect size for three people. I have to give it a low score as we stayed in February and it’s now 9 weeks later and still haven’t had the deposit returned! Contacted the manager after 30 days but no response. It’s a pity as it’s a great hotel.

Safe and clean streets

I enjoyed our stay but am having problems on my return home. We were asked to make a whopping $100 a night security deposit which on check in I agreed to without any issue. I checked out 3 WEEKS ago and have not had this deposit returned despite being told it would be after a few days. I have contracted the hotel by email, and also via website, several times and I tried to call but the number is out of service. Absolutely no response.

Customer service is non-existent which is such a dampener after we had such a good stay. I’m actually forced to make this review in the hopes that anyone at all contacts me. This is a huge issue which has to be resolved, people cannot afford for hundreds of dollars to be kept from them for months at a time. Shameful policies on behalf of hard rock and I expected better. There is also a huge report fee of $40 a night to be aware of before booking too.

I can see that I’m not the only person who has had these issues.

Made a trip and stayed at the Hard Rock David P was so helpful and stood out with his exceptional service which made the trip easier with all his help. Room was clean and our stay was up to standards thank you Hard Rock and your exceptional staff.

The hotel itself is what you'd expect from one of the 'Hard Rocks' and doesn't disappoint. The entrance, restaurant and bar are all impressive in their own ways. The staff are also incredibly helpful and friendly.
Each room contains an Amazon Alexa. I had forgotten an adapter and I asked Alexa where I could purchase one. The response came back that someone from the team would bring me one! Within 5 minutes there was a knock on the door with a complimentary delivery.
Seeing as the hotel is 5 stars, though, I did have a few 'issues.'
First of all, I'm British, and I've never once stayed in a hotel anywhere in the world where there were no tea making facilities in the room. I was disappointed to see that we could only make a maximum of two coffees each morning. I don't drink coffee and this was a real downer for me, especially as I was awake so early with jet lag! I didn't expect that my husband would have to go to the convenience store next door to buy me a tea and bring it back to the hotel. Another first was that there were no china mugs. We were provided with cardboard cups for the coffee. This was absolutely not what I expected for a high end hotel (or any kind of half decent hotel to be honest).
The air con was also very noisy and we struggled to sleep at night because of it. Another 'sleep related' issue is that the blind didn't go all the way to the floor, so light poured in to the room. It also looked pretty rubbish that someone couldn't find a blind to correctly fit the window.
All in all, an enjoyable stay, and I'd recommend for sure, but there are just a few things that could do with being ironed out.

Super nowy i czysty hotel w super lokalizacji!

L’emplacement exceptionnel ( sur Time Square), l’ambiance générale, rock’n roll classe, le personnel hyper bienveillant, dispo et sympathique, le rooftop à tomber, la literie ultra confortable la propreté du lieu en général et de la chambre en particulier, les souvenirs mémorables que ça vous laisse!

Booked a trip to NYC for my birthday & brought my younger sister to tag along. From the moment we pulled up to the Hard Rock, we were greeted at the entrance and had our bags brought up to the room as we checked in. Check in was super easy and lasted under 3 minutes. Once we got to the room, we were even more impressed. Bedroom and bathroom were clean, spacious, and in excellent condition. From the food, the rooftop bar views, drinks etc there was so much to enjoy. The staff was especially helpful and eager to help in any way. David, over in valet, was there for our every needs. He made sure that we knew all of the good spots to stop at for food and drinks etc and what car services they offered. (Which came in handy at check out) He even sent us up a mini fridge when we came back with a boatload of leftovers. I really appreciated his time and effort in making sure that my sister and I were happy and comfortable throughout our day. Love this place and will definitely book again in the future.

Понравилось все. Местоположение , красивый . Убирались каждый день . Есть утюг, сейф, кофемашина

This hotel was amazing from Check in to Check out. The staff were great and very friendly and helpful. The room was fantastic and the bed was really comfortable. We were close to times square but didn't have much noise. I would highly recommend this hotel.

L’emplacement à 2 Pas de l’effervescence de Time square
Le silence dans les chambres
Le personnel hyper attentif et très sympathique