Hard Rock Hotel New York - Partner of ALL Accor

Hotels
•
Hard Rock
9.2 (3839 reviews)
159 West 48th Street , New York , US
+1 212-970-1200

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Rude service
Inconsistent cleanliness

Categories

Cleanliness
9.44
The hotel feels modern and clean. Reviews mention spotless rooms.
Service
8.91
Some guests reported rude staff, affecting the overall sentiment.
Location
9.95
Guests praised the great location near Times Square.
Room Quality
9.4
Rooms are clean, comfortable, and beautifully designed.
Amenities
8.93
The rooftop lounge and other amenities received positive mentions.
Value for Money
8.89
Standard quality for this hotel tier.
Food and Beverage
8.44
Breakfast was not included and service in the eating area was lacking.
Overall Experience
9.61
Overall a great experience; returning guests express strong satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:47

Property Description

Hard Rock Hotel New York offers a convenient location with Radio City Music Hall a 6-minute walk, Rockefeller Center 1640 feet away, and Times Square a 4-minute walk. Rooms feature air-conditioning, free WiFi, tea and coffee makers, flat-screen TVs, and work desks. The modern restaurant serves American and local cuisines for lunch and dinner, while the bar offers cocktails. Guests can also enjoy live music, outdoor seating, and a fitness center.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

9.2
Based on 3839 reviews
Cleanliness: 9.44
Service: 8.91
Location: 9.95
Room Quality: 9.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 9.61
E
enric • couple • gb
9
Great and comfortable hotel in midtown Manhattan
Pros:

I stayed with my wife for ten days. We were surprised by how comfortable the hotel was, very clean and silent. The staff kept the room immaculate throughout our stay and we slept incredibly well. I would come back in a heartbeat.

Cons:

Nothing really.

2026-09-19 • via Nuitee
N
Nada • extended_group • fr
8
2026-09-15 • via Nuitee
S
S E R G I • solo_traveller • us
10
2026-09-14 • via Nuitee
F
Fabiano • solo_traveller • br
7
Pros:

Funcionários muito prestativos. Atendimento ótimo.

Cons:

Apesar de bem localizado geograficamente, os arredores não são compatíveis com o luxo esperado da rede. Movimentado em excesso e próximo de muitos fumantes e mendigos. Tamanho do quarto também poderia ser maior.

2026-09-13 • via Nuitee
S
Sandro • couple • br
10
2026-09-13 • via Nuitee
C
Carol • couple • gb
8
2026-09-11 • via Nuitee
S
Sebastiana • family_with_children • it
10
New York a tutto rock
Pros:

Stanza bellissima e accogliente. Pulitissima. Letti comodissimi. Due bottigliette d’acqua gratuite tutti i giorni. Macchinetta del caffè in camera. Ambiente super. Personale gentile e disponibile. Posizione a due passi da Time Square.

Cons:

Niente

2026-09-11 • via Nuitee
G
George • couple • us
10
2026-09-09 • via Nuitee
C
Carina • extended_group • ar
10
2026-09-06 • via Nuitee
D
Dean • solo_traveller • gb
8
2026-09-06 • via Nuitee
C
Carina • couple • ar
10
2026-09-06 • via Nuitee
J
Juan • solo_traveller • pe
8
2026-09-06 • via Nuitee
L
Lucila • solo_traveller • cl
10
Excelente Hotel.
Pros:

La atención del personal fue lo mejor.

Cons:

Muy ruidoso.

2026-09-05 • via Nuitee
E
Erdem • family_with_children • tr
10
Quality hotel service
Pros:

Highly professional service is provided. All major points are within walking distance.

2026-08-29 • via Nuitee
C
Carlos • couple • br
10
Pros:

Limpeza e localização

2026-08-28 • via Nuitee
D
Dominik Stefan • couple • ch
8
2026-08-27 • via Nuitee
C
Carlos • couple • br
10
Maravilhosa
Pros:

Hotel impecável

2026-08-27 • via Nuitee
A
Aleksander • solo_traveller • al
1
Pros:

Hotel location was in Time Square 1 min walk from everything 🎉

Cons:

The room was extremily noise , no sound proof at all. Our window was in the back part of other buliding and their A/C fan drived us crazy from the noise . Managment was not correct , we did a request for upgrade 3 times in the row and the only answer was " We will disccuss with manager and let you know" Answer never came even after our complaint . Their finance never released our guaranty of 500 $ despite the fact that we paid all our invoices and normally by 7-10 working days should have been realesed. It almoust one month and still nothing so many texts exchanged with their staff and always the same answer we dont know maybe is bank delaying process. Location was really good but the experience except location was not good at all. Real disapointment !!!!!😔😔😔😔

2026-08-27 • via Nuitee
A
Arzu • family_with_children • us
8
2026-08-27 • via Nuitee
M
Mike • couple • us
10
Excellent beautiful experience
Pros:

Close to everything a wonderful staff and clean.

Cons:

Rooms a little tight

2026-08-26 • via Nuitee