Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Dirty bathrooms
Slow service
Limited amenities

Categories

Cleanliness
5.34
Several reviews mentioned issues with cleanliness, including dirty showers and unkempt bathrooms.
Service
5.81
Guests reported a lack of staff presence and slow check-in processes, impacting service satisfaction.
Location
7.85
Most reviews highlighted the good location near transportation and city views.
Room Quality
6.8
Rooms were noted as basic but comfortable; however, there were issues with amenities.
Amenities
4.83
Multiple reviews cited a lack of amenities and basic facilities.
Value for Money
7.29
Mixed reviews on pricing; some found it reasonable while others suggested it was too expensive for the quality.
Food and Beverage
5.34
Breakfast was described as disappointing in one review, indicating issues with food offerings.
Overall Experience
6.31
General dissatisfaction reported across many reviews, with a few positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:28

Property Description

Centrally Located in Naples
Located in the Central Station district, Jazz Hotel is a convenient choice for travelers looking to explore Naples. Just a short distance from major attractions like Naples Central Train Station and the National Archeological Museum, this 3-star hotel offers comfort and accessibility.

Comfortable Rooms with City Views
Each room at Jazz Hotel is designed for relaxation, featuring a balcony, private bathroom, and city views. Guests can unwind while enjoying modern amenities such as a flat-screen TV and complimentary toiletries.

Convenient Services and Nearby Attractions
From airport transfers to a tour desk, Jazz Hotel ensures a hassle-free stay for guests. Explore popular landmarks like Catacombs of Saint Gaudioso and San Gregorio Armeno, all within reach. Don't miss out on experiencing the vibrant city of Naples during your stay at Jazz Hotel.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.2
Based on 60 reviews
Cleanliness: 5.34
Service: 5.81
Location: 7.85
Room Quality: 6.8
Amenities: 4.83
Value for Money: 7.29
Food and Beverage: 5.34
Overall Experience: 6.31
L
Luca • solo_traveller • it
5
2026-01-19 • via Nuitee
K
KONSTANTINOS • extended_group • gr
1
Μην πάτε
Cons:

Δυστυχώς η εμπειρία μου στο Jazz Hotel Napoli ήταν εξαιρετικά αρνητική. Το κατάλυμα ήταν βρόμικο και σε κακή κατάσταση, με αποτέλεσμα να είναι δύσκολο να νιώσει κανείς άνετα ή ασφαλής. Η κράτηση που είχα γίνει δεν φαινόταν να υπάρχει πουθενά, και στην πραγματικότητα δεν υπήρχε προσωπικό επί τόπου για να βοηθήσει. Η μόνη επικοινωνία γινόταν μέσω WhatsApp, και μάλιστα την τελευταία στιγμή, χωρίς σαφείς οδηγίες ή υποστήριξη. Συνολικά, η διαμονή ήταν πολύ προβληματική και σίγουρα δεν θα το επέλεγα ξανά ούτε θα το πρότεινα σε άλλους.

2026-01-19 • via Nuitee
E
Emma • solo_traveller • be
1
Telleurstellend
Cons:

Als tourist zijnde was het frustrerend een Italiaanse link in te vullen. Ik snapte niks van wat ze vroegen. Je moest je aanmelden aan de hand van een link aangezien er geen infobali was en dus ook geen personeel. Daardoor heb ik meer dan 25 min verloren. Uiteindelijk heeft iemand van booking geholpen en kreeg ik te weten welke kamer ik sliep. Om dan te zien dat de deur van de kamer helemaal niet op slot kon! Als solo traveler is dit niet geruststellend. Ik heb dan ook meteen een ander hotel gezocht.

2026-01-19 • via Nuitee
A
Ahmad • solo_traveller • de
9
2026-01-09 • via Nuitee
S
Stefano • couple • it
9
Bello
Pros:

Top

Cons:

Niente

2026-01-08 • via Nuitee
C
colamonico • couple • it
1
2026-01-07 • via Nuitee
E
Erika • couple • it
5
2026-01-05 • via Nuitee
A
alekz73 • solo_traveller • it
1
Scandaloso, da evitare!!
Pros:

Nulla

Cons:

Mi hanno lasciato fuori dalla struttura in piena notte a causa di un mal funzionamento della cassetta contenente le chiavi per il self check in. Può anche capitare ma non deve accadere.che nessuno risponde al telefono in caso di una emergenza simile. Questo per me vuol dire che dell'ospite non glie ne frega nulla. Sono stato salvato da un tassista che mi ha portato presso un'altra struttura con portiere notturno. Scandaloso!!

2026-01-05 • via Nuitee
M
maher • couple • nl
9
Pros:

De gastheer

2026-01-05 • via Nuitee
L
Lee • extended_group • gb
2
Felt hungry even after breakfast
Pros:

Location was great

Cons:

The hotel restaurant was closed throughout our stay and this was not communicated to us. We booked bed and breakfast, but had to go up the road for a croissant and a coffee. No cooked breakfast available, which was advertised on the website.

2026-01-04 • via Nuitee
K
Keith • solo_traveller • mt
10
It will be my choice again to staying there
Pros:

Location

Cons:

Nothing

2026-01-04 • via Nuitee
H
Helena • couple • nl
2
Pros:

The sun in the room

Cons:

It’s a room sold as hotel room. No staf neither reception, super basic facilities in the room. Enough other options in the neighbourhood for even less money.

2026-01-02 • via Nuitee
T
Talia Maria • solo_traveller • it
10
2025-12-17 • via Nuitee
S
Serena • couple • it
5
Poteva andare meglio ...
Pros:

La camera accogliente e pulita , letto comodissimo , staff cordiale
Posizione buona e vista città gradevole

Cons:

La corrente che andava e veniva , luci camera non funzionanti , solo le lampade sopra al letto erano fortunatamente funzionanti
Scarichi otturati , doccia sporca e abbiamo dovuto togliere il soffione perché otturato dal calcare
L' acqua della doccia è arrivata quasi in camera , se non fosse stato per il bagno , pulizia e luci avrebbe avuto sicuramente un 9 !!
Mi dispiace !

2025-12-15 • via Nuitee
D
Dunia • couple • it
5
2025-12-14 • via Nuitee
F
Francesco Cavuoto • solo_traveller • it
7
Mi sono trovato Bene.... Certo che nella prossima occasione Ritornerò...
Pros:

Prenotazione e Check in
– Facilità di prenotazione con invio sms delle istruzioni accesso in hotel e in Camera;
Camera:
– Pulizia e igiene della camera
– Comfort del letto e della biancheria
– Disponibilità di servizi in camera (Wi-Fi, TV,

2025-12-11 • via Nuitee
F
Francoserraino • extended_group • it
8
Pros:

Cordialità e pulizia

2025-12-03 • via Nuitee
F
Filipe • couple • br
5
Razoável para uma noite somente
Pros:

Custo e localização

Cons:

Sistema de check in confuso e chuveiro não esquentou.

2025-11-24 • via Nuitee
J
Joana • solo_traveller • pt
4
Nem sei o que dizer. Não recomendo.
Pros:

Fica perto da estação de comboio. É o único aspecto positivo do “hotel”. Fiquei sozinha num quarto enorme com 3 camas. A cama era confortável

Cons:

Estive lá duas noites nunca vi um funcionário. Tive de ser eu a colocar o edredon na cama. O wc cheirava a fossa, tive nojo de tomar lá banho, o secador não funcionava, a tampa da sanita partida e não tem Wi-Fi. Nos dias que correm é inaceitável.

2025-11-05 • via Nuitee
J
József • couple • gb
5
Short and sweet and sour
Pros:

Location

Cons:

No table
No shelf in the bathroom
Bathroom smelled like a sewer
Leaky toilet

2025-10-25 • via Nuitee