Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Room service
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Dirty bathrooms
Slow service
Limited amenities

Categories

Cleanliness
5.34
Several reviews mentioned issues with cleanliness, including dirty showers and unkempt bathrooms.
Service
5.81
Guests reported a lack of staff presence and slow check-in processes, impacting service satisfaction.
Location
7.85
Most reviews highlighted the good location near transportation and city views.
Room Quality
6.8
Rooms were noted as basic but comfortable; however, there were issues with amenities.
Amenities
4.83
Multiple reviews cited a lack of amenities and basic facilities.
Value for Money
7.29
Mixed reviews on pricing; some found it reasonable while others suggested it was too expensive for the quality.
Food and Beverage
5.34
Breakfast was described as disappointing in one review, indicating issues with food offerings.
Overall Experience
6.31
General dissatisfaction reported across many reviews, with a few positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:28

Property Description

Centrally Located in Naples
Located in the Central Station district, Jazz Hotel is a convenient choice for travelers looking to explore Naples. Just a short distance from major attractions like Naples Central Train Station and the National Archeological Museum, this 3-star hotel offers comfort and accessibility.

Comfortable Rooms with City Views
Each room at Jazz Hotel is designed for relaxation, featuring a balcony, private bathroom, and city views. Guests can unwind while enjoying modern amenities such as a flat-screen TV and complimentary toiletries.

Convenient Services and Nearby Attractions
From airport transfers to a tour desk, Jazz Hotel ensures a hassle-free stay for guests. Explore popular landmarks like Catacombs of Saint Gaudioso and San Gregorio Armeno, all within reach. Don't miss out on experiencing the vibrant city of Naples during your stay at Jazz Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

6.2
Based on 156 reviews
Cleanliness: 5.34
Service: 5.81
Location: 7.85
Room Quality: 6.8
Amenities: 4.83
Value for Money: 7.29
Food and Beverage: 5.34
Overall Experience: 6.31
S
Salvatore • family_with_children • ch
7
Ça va grâce à cet emplacement Naples est accessible rapidement avec tous les sites archéologiques, Vésuve, mer etc
Pros:

Emplacement

Cons:

Petit déjeuner limité à cause d’une offre de prix réduite obtenue sur Booking,

2026-11-07 • via Nuitee
R
R&D Hawley • couple • au
6
Good location and some good points, but improvements are definitely needed.
Pros:

Jazz Hotel is one of three "co-resident" hotels in one apartment-like building, occupying a couple of floors. The room itself was touted as accessibility-friendly. Although reasonably good, it has plenty of room for improvement in that regard. Otherwise, our room was a nice, quiet little space with a small Juliet balcony looking out over the characteristic Neapolitan streets and buildings. The one staff person was helpful getting us checked in.
The location is about 300 meters walk from Napoli Centrale, and is surrounded by assorted restaurants, trattoria, cafes, etc. Piazza San Francesco Di Paola has some good trattoria if you prefer a buzzy nightlife. The hotel is also adjacent to the African section of Napoli, so there is much African influence nearby. The tram line runs close by as well.

Cons:

For wheelchair or accessibility clients, this hotel may pose some challenges. These are warnings, not actual "dislikes".
First, the usual client entrance is through a small Judas door in a larger steel gate for cars. The advertised street-facing front door is not this entrance. The little door is narrow and has a high lip, which is a big hassle for wheelchair clients. And the bigger gate is locked so it cannot be used by clients. To add to the fun, the driveway outside is slippery, rutted Neapolitan cobbles, not good for people on crutches trying to land on a stable surface.
Second, the interior lift is tiny, barely larger than a small wheelchair (apparently it can hold only 6 passengers). So this adds logistical problems to getting wheelchair clients plus pushers plus any baggage upstairs. Plan for multiple trips up and down when checking in and out.
Third, the room dimensions mean the foot end of the bed is barely 30cm from the wall which has the TV mounted on it. So to get to the other side of the bed or room, anyone on crutches has to slide sideways while ducking under the TV. This is difficult even for able-bodied people. Perhaps a rethink of the room layout might help?
Fourth, in the "accessible" bathroom, the shower is barely a trickle which is disappointing in itself. There are no curtains around the shower to prevent what water that does come through from splashing everything in the room. For example, the toilet paper holder is mounted next to the shower, and is the first thing to get soaked. The tiles are slippery when wet. Finally, the taps and fittings are old, loose, and in urgent need of repair. This accessible bathroom is poorly planned and poorly maintained. We would love to see it properly upgraded.

2026-11-06 • via Nuitee
N
Negin • extended_group • gr
5
2026-11-05 • via Nuitee
D
Daniel • solo_traveller • gb
1
Poor.
Pros:

Lack of infirmation and connection. No staff on site, the ones that eventually answered the fourth phone call was obviously not bothered about meeting anyone of my expectations such as being let into my room within an hour of arriving at the hotel.

Cons:

All.

2026-11-04 • via Nuitee
M
Maurizio • couple • it
10
2026-11-01 • via Nuitee
R
Robert • couple • se
3
Pros:

Wygodne łóżko

Cons:

Zero ciśnienia wody na 4 piętrze.

2026-10-27 • via Nuitee
A
arango muñoz • solo_traveller • mt
5
Pros:

El desayuno dice que esta incluido, pero no aclaran que es solo un croasant y que si quiero "el otro tipo de desayuno" debo pagar

2026-10-24 • via Nuitee
J
Jorge • couple • cl
5
Puede ser mejor
Pros:

Poco o nada para destacar

Cons:

Instalaciones muy antiguas y deterioradas. El baño (WC) con una pérdida de agua 24/7.
Pasamos frío. Pedimos frazadas y no llegaron durante toda la estadía.

2026-10-22 • via Nuitee
E
Erik Brodersen • solo_traveller • no
9
2026-10-22 • via Nuitee
M
Maurizia • extended_group • it
3
Per tre notti sopportabili
Pros:

Posizione e pulizia

Cons:

Non è un hotel ma un B&B molto vecchio poco curato alla reception non c’è mai nessuno in camera neanche un paio di ciabatte di carta materassi scadenti e il titolare poco cordiale

2026-10-20 • via Nuitee
A
Andreas • solo_traveller • de
3
Würde ich nicht empfehlen
Cons:

Wenn ich auf Reisen bin, habe ich ziemlich geringe Ansprüche an Hotels und sehe über kleinere Mängel wie fehlende Seife in der Dusche oder ähnliches normalerweise kommentarlos hinweg.

Eine defekte Klimaanlage bei 30 Grad Aussentemperatur ist dann aber schon ein grösserer Mangel zumal Schlafen bei offenem Fenster aufgrund der Verkehrssituation keine echte Option darstellt.

Im Vorfeld schlecht, bzw. nicht kommuniziert sind auch die sehr begrenzten Öffnungszeiten der Rezeption. Das hätte auch schief gehen können.

Das Frühstück besteht lediglich aus einer Tasse Kaffee und einem trockenem Croissant. Die Einlassung des Hotels dazu lautet sinngemäss: Wenn Sie einen Rabatt mit kostenlosem Frühstück kriegen, dann kriegen Sie natürlich auch kein richtiges Frühstück, weil das wäre uns zu teuer. Um dem Ganzen dann noch die Krone aufzusetzen wird man im Frühstücksraum von einem dienstbeflissenen Mitarbeiter des Hotels auf Schritt und Tritt verfolgt, der darüber wacht, dass man am Kaffeeautomaten nicht die falsche Taste drückt oder ein zweites Croissant entwendet. Eine ziemlich entwürdigende Prozedur.

Mit dem Wissen von jetzt hätte ich das Hotel sicher nicht gebucht.

2026-09-17 • via Nuitee
K
Kalmár • extended_group • hu
3
2026-09-14 • via Nuitee
C
carla • family_with_children • pt
5
Cons:

do pequeno almoço era só um café e um bolo

2026-09-12 • via Nuitee
M
mohamed ali • family_with_children • it
5
2026-09-08 • via Nuitee
P
Petros • couple • de
1
2026-08-30 • via Nuitee
B
Baazaoui • solo_traveller • it
1
2026-08-26 • via Nuitee
P
Palazzolo • couple • it
3
2026-08-25 • via Nuitee
M
Marescot • solo_traveller • fr
6
Pros:

La climatisation

Cons:

Le quartier très sale,ne donne pas envi de venir..On se sent pas en securiter

2026-08-17 • via Nuitee
C
Corina Daniela • solo_traveller • ro
8
2026-08-16 • via Nuitee
L
Lorenzo • couple • it
4
2026-08-13 • via Nuitee