Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Dirty bathrooms
Slow service
Limited amenities

Categories

Cleanliness
5.34
Several reviews mentioned issues with cleanliness, including dirty showers and unkempt bathrooms.
Service
5.81
Guests reported a lack of staff presence and slow check-in processes, impacting service satisfaction.
Location
7.85
Most reviews highlighted the good location near transportation and city views.
Room Quality
6.8
Rooms were noted as basic but comfortable; however, there were issues with amenities.
Amenities
4.83
Multiple reviews cited a lack of amenities and basic facilities.
Value for Money
7.29
Mixed reviews on pricing; some found it reasonable while others suggested it was too expensive for the quality.
Food and Beverage
5.34
Breakfast was described as disappointing in one review, indicating issues with food offerings.
Overall Experience
6.31
General dissatisfaction reported across many reviews, with a few positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:28

Property Description

Centrally Located in Naples
Located in the Central Station district, Jazz Hotel is a convenient choice for travelers looking to explore Naples. Just a short distance from major attractions like Naples Central Train Station and the National Archeological Museum, this 3-star hotel offers comfort and accessibility.

Comfortable Rooms with City Views
Each room at Jazz Hotel is designed for relaxation, featuring a balcony, private bathroom, and city views. Guests can unwind while enjoying modern amenities such as a flat-screen TV and complimentary toiletries.

Convenient Services and Nearby Attractions
From airport transfers to a tour desk, Jazz Hotel ensures a hassle-free stay for guests. Explore popular landmarks like Catacombs of Saint Gaudioso and San Gregorio Armeno, all within reach. Don't miss out on experiencing the vibrant city of Naples during your stay at Jazz Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.2
Based on 115 reviews
Cleanliness: 5.34
Service: 5.81
Location: 7.85
Room Quality: 6.8
Amenities: 4.83
Value for Money: 7.29
Food and Beverage: 5.34
Overall Experience: 6.31
A
AG • extended_group • ma
1
Très mauvaise expérience. Cet établissement est une véritable arnaque.
Pros:

Rien

Cons:

La navette aéroport-hôtel annoncée dans la réservation n'était pas disponible à notre arrivée. De plus, le personnel nous a réclamé des frais supplémentaires injustifiés.

La situation a ensuite dégénéré : nos bagages ont été retenus et nous avons dû faire appel à la police pour les récupérer. Nous avons finalement été contraints de quitter l'hôtel en pleine nuit.

Je déconseille fortement cet établissement. Expérience très décevante et stressante.

2026-06-06 • via Nuitee
T
Tudorita • couple • ro
9
Locatia super
2026-06-06 • via Nuitee
S
Simone • solo_traveller • it
6
2026-06-06 • via Nuitee
F
Fran • solo_traveller • br
1
Pros:

Não consegui me hospedar pois simplesmente não tinha ninguém na recepção e comunicação

2026-06-02 • via Nuitee
M
Marbelis Duran • solo_traveller • mx
10
2026-06-02 • via Nuitee
A
anne sophie • couple • fr
6
Localisation idéale mais services à revoir et manque de personnel pour se renseigner.
Pros:

Emplacement idéal proche de la gare et de la cité historique. Nous avons pu visiter tous les quartiers à pied 👌.
Chambre propre tout à fait correcte donnant sur une cour typique.

Cons:

Nous avons été déçu du petit déjeuner ( déjeuner italien annoncé et plutôt collation à la française 😉sans table, ni chaise...). Et surtout nous n avons pas eu à la réception les codes de la porte d'entrée de l' immeuble ! Nous étions bloqués dehors et je n' ai reçu les instructions que 2 heures plus tard... ( Heureusement un autre voyageur nous a fait rentrer !) Pensez à les demander en arrivant !!

2026-06-01 • via Nuitee
T
Tatiana • solo_traveller • it
9
2026-06-01 • via Nuitee
V
vincy • solo_traveller • it
1
Pros:

La posizione e la pulizia

Cons:

Manca organizzazione

2026-06-01 • via Nuitee
M
MARIYA • solo_traveller • bg
6
Pros:

Имаше чисти бели кърпи и спално бельо. Добро налягане на водата, дори на четвъртия етаж, по всяко време.

Cons:

Климатикът в стаята ми не работеше. Подът не беше доснанъчно чист. Много тясна душкабина, без поставка за сапун или шампоан. Недостатъчо голямо нощно шкафче.

2026-06-01 • via Nuitee
Y
Yolanda • solo_traveller • pt
4
Pros:

Unfortunately, my experience was not the best. I arrived after 9 PM for check-in and was not informed that the doors would be closed. I had to wait outside for quite a while before receiving a response.

When I was finally given a room number and access code, I opened the door and found another guest already inside. After contacting the staff again, I was assigned a different room, but that door was already open when I arrived.

For me, security is very important, and these incidents left me with concerns about how guest access is managed. Perhaps I was simply unlucky, but it was not a good first impression.

That said, if you only need a place to sleep for one night, it may be sufficient.

2026-05-31 • via Nuitee
D
Daniele • couple • it
9
2026-05-31 • via Nuitee
N
Noemi • couple • it
5
Pros:

Posizione e letto comodi!

Cons:

Pulizia da rivedere, abbiamo trovato dei peli in bagno al nostro arrivo, la maniglia della porta era quasi distrutta, l’abbiamo chiusa e aperta per miracolo. Zona comoda per tutto ma si sentivano tutti i rumori della strada, il water perdeva acqua e si è sentito un rumorino dallo sciacquone tutta la notte. reception gentile ma allo stesso tempo assente, se hai un problema non ti senti molto seguito.

2026-05-31 • via Nuitee
R
RIZZO • solo_traveller • it
6
Pros:

La pulizia

Cons:

L'organizzazione.

2026-05-30 • via Nuitee
M
Małgorzata • solo_traveller • pl
8
Pros:

Wszystko było ok

2026-05-29 • via Nuitee
H
Harry Wanders • extended_group • nl
10
een absolute aanrader
Pros:

het ontbijt was bij een lokale pateserie. dat was prima. al waren de foto's die we zagen op een balkon en een lopend buffet. De kamer was schoon en ruim. De deur van je kamer ging open met een code ideaal. en prima locatie een aanrader

Cons:

de deur bleef soms hangen in het slot.. maar werd snel gemaakt

2026-05-26 • via Nuitee
M
Murra • solo_traveller • it
3
Pros:

La camera era essenziale ma funzionale, letto comodo e spazioso

Cons:

Il bagno sicuramente da rivedere. Scarichi intasati e doccino non funzionante. Pulizia da rivedere

2026-05-24 • via Nuitee
G
Gizelle Uchoa • solo_traveller • br
9
Pros:

Local, recepção, atendimento.

2026-05-24 • via Nuitee
D
Davide • solo_traveller • it
5
Invisibile
Pros:

Nulla

Cons:

Tutto

2026-05-23 • via Nuitee
M
monica • couple • co
1
2026-05-21 • via Nuitee
L
Luana • solo_traveller • it
6
Visto che a Napoli i prezzi sono schizzati alle stelle, questo hotel è un compromesso a non spendere troppo ma allo stes
Pros:

Se arrivate alla stazione di Napoli, la posizione dell’hotel è buona. A piedi si impiegano una decina di minuti.

Cons:

Diciamo che la stanza non era pulitissima. Cioè sulle asciugamani ho trovato diversi capelli di persone. Il letto invece era fatto bene. Lo specchio del bagno posizionato troppo alto che mi si vedeva solo la faccia.

2026-05-20 • via Nuitee