InTown Suites Extended Stay Richmond VA - Midlothian

Hotels
5.9 (14 reviews)
11551 Green Spring Road , Richmond , us

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Facilities for disabled guests
Wheelchair accessible
Paid WiFi
Visual aids: Braille
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Affordability
Cons:
Cleanliness issues
Nasty service
Overall bad experience

Categories

Cleanliness
3.9
The hotel had roaches and an indescribable odor in the room. Cigarette and methamphetamine smells were prevalent.
Service
5.9
The desk clerk was very nasty and uninviting.
Location
7.9
No specific sentiment mentioned, but typical locations may serve as safety concerns given the circumstances.
Room Quality
4.9
The room was reported to have a smaller bed than expected and unpleasant odors.
Amenities
6.4
Office hours inconvenient, limited amenities provided during stay.
Value for Money
7.4
Affordable stay, but overall experience did not justify the cost.
Food and Beverage
6.9
No specific sentiment mentioned; assumed standard for a hotel of this class.
Overall Experience
3.9
Overall a bad experience; customer would not return or recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:28

Property Description

Convenient Location
Located just 21 km from the Greater Richmond Convention Centre, InTown Suites Extended Stay Richmond VA - Midlothian offers air-conditioned rooms, providing easy access to key attractions such as University Stadium and Virginia Commonwealth University School of the Arts.

Comfortable Accommodations
Each room at the hotel is thoughtfully equipped with a desk, flat-screen TV, private bathroom, and essential amenities like bed linen and towels. Guests can also enjoy the convenience of having a fridge in their rooms.

Nearby Attractions
Explore popular areas like Carytown and Fan District, both within 18 km from the property. For travelers, the Richmond International Airport is just 34 km away, ensuring a seamless journey to and from the accommodation.

Ready to experience comfort and convenience? Book your stay at InTown Suites Extended Stay Richmond VA - Midlothian now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.9
Based on 14 reviews
Cleanliness: 3.9
Service: 5.9
Location: 7.9
Room Quality: 4.9
Amenities: 6.4
Value for Money: 7.4
Food and Beverage: 6.9
Overall Experience: 3.9
R
Rebecca • family_with_children • us
1
Anywhere but here 😐
Pros:

The extended stay and affordability I thought I would receive 🙄

Cons:

The fact that the front desk was extremely disrespectful and difficult because she wanted stay outside and smoke. Everything was responded with sarcasm so much I I requested to not stay and cancel so I never recieved a room key but was charged for a stay. Being a veteran this was simply uncalled for and will never think to stay here ever.

2026-01-19 • via Nuitee
L
Laurence • solo_traveller • us
10
Pros:

The staff was nice the management was excellent the acid any question that you need to answer the people that stays there was very easy to talk to me good location

Cons:

The rent was just too high

2026-01-09 • via Nuitee
A
AHMAD MUNTASER • solo_traveller • jo
1
2025-12-24 • via Nuitee
C
Carla
2
Roach Motel
Pros:

Absolutely horrendous conditions. Absolutely do not waste your time.

2025-09-30 • via Nuitee
A
Antwan • couple • us
1
Unheard of
Pros:

I liked the affordability of the stay.

Cons:

The desk clerk was very nasty and uninviting. Booked my room through your booking site, but it had roaches. So they moved me to another room with a smaller bed and an indescribable odor that even air freshener couldn't get rid of. We got one round of guest services and also toiletries. People climbing through downstairs windows to get into the rooms. When I went to the desk to get more toiletries I was told the towel toilet paper and things was the only one I could get was when I checked in because I was staying for a week, what! There was no cart to transport heavier belongings to your room. You had to take your own trash out otherwise it would be sitting for your entire stay. Office is closed from 7p-10a. The bed was so small my fiancé could not sleep at the same end I was. Thought I was getting back a $50 clean room fee when I left but that didn't happen. Overall I will never stay here or book any rooms there for future reference. Additionally it was a no smoking hotel but during the night when the office is closed you can smell cigarettes, cigars, marijuana, and what I later found out was methamphetamine smelling all over. Just was a bad experience of booking this room. If I could've gotten my money back I would've went to another hotel but it was non refundable so I was forced to stay.

2025-07-31 • via Nuitee
E
Earl
8
Pros:

The property was nice!

2025-05-28 • via Nuitee
D
Dana • young couple • us
10
Exceptional
2025-04-04 • via Nuitee
K
Kara • review category business travellers • us
1
Bad
Cons:

Horrible customer service the moment a walked in the door I will never stay a whole week again 😪

2025-01-05 • via Nuitee
M
Mike • family
10
Pros:

Nice safe area friendly guest

2024-11-15 • via Nuitee
C
Cade
6
Pros:

Vending machines were a pain.

2024-04-01 • via Nuitee
J
janis
6
Pros:

Helpful staff. A worker named Daryl - I believe he was a maintenance worker - was very helpful when my key card stopped working.
Facilities were very basic. No towels, hangers, dishes, hair dryer. But they may be how their extended-stay room is setup. I just didn't realize that was the case.

2023-12-01 • via Nuitee
G
Gary
10
Pros:

Very good

2023-11-05 • via Nuitee
K
Kiana • partner
2
Pros:

They don’t even let you smoke in the hotel don’t have smoking rooms don’t have toilet paper. You have to buy your own they give you one roll when you check in like how that work?

2023-03-27 • via Nuitee
J
Johnetta • young couple • us
10
Okay,but not okay
Pros:

Very spacious and clean room.

Cons:

The bathroom sink was clogged and the towels wasn't clean also a half of roll of tissue was in the bathroom.

2022-08-07 • via Nuitee