InTown Suites Extended Stay Memphis TN - Ridgeway Road

Hotels
5.9 (38 reviews)
3539 Ridgeway Road , Memphis , us

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Facilities for disabled guests
Wheelchair accessible
Paid WiFi
Visual aids: Braille
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Bugs
Poor maintenance
Disrespectful service

Categories

Cleanliness
4.56
Multiple mentions of bugs and housekeeping issues.
Service
6.53
Mixed reviews on staff friendliness, with some negative experiences reported.
Location
7.57
Positive sentiments about location being convenient.
Room Quality
6.52
Room quality mentioned positively in some reviews but also complaints about maintenance.
Amenities
5.55
Amenities mentioned are lacking; issues with the stove and missing items.
Value for Money
4.51
Issues with being charged incorrectly and complaints about overall value.
Food and Beverage
5.56
No specific mentions in the reviews.
Overall Experience
6.43
Overall experiences varied; some positive but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 11:09

Property Description

Convenient Location
Located just 17 km from Graceland and within close proximity to various popular attractions such as Stax Museum of American Soul Music and Memphis Rock n Soul Museum, InTown Suites Extended Stay Memphis TN - Ridgeway Road offers a prime location for travelers looking to explore Memphis.

Comfortable Rooms
Each room at the hotel is equipped with essential amenities including a desk, flat-screen TV, and a private bathroom. Guests can also enjoy the convenience of having a fridge in their room, ensuring a comfortable stay throughout their visit.

Nearby Attractions
With attractions like Orpheum Theater, Fire Museum of Memphis, FedExForum, and AutoZone Park all within a short distance from the hotel, guests can easily immerse themselves in the vibrant culture and entertainment that Memphis has to offer.

Book your stay at InTown Suites Extended Stay Memphis TN - Ridgeway Road for a convenient and comfortable experience in Memphis.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

5.9
Based on 38 reviews
Cleanliness: 4.56
Service: 6.53
Location: 7.57
Room Quality: 6.52
Amenities: 5.55
Value for Money: 4.51
Food and Beverage: 5.56
Overall Experience: 6.43
J
Joshua • extended_group • us
10
2026-01-27 • via Nuitee
L
Lillie • solo_traveller • us
6
2026-01-19 • via Nuitee
L
Lillie • solo_traveller • us
10
Cons:

They cancelled my reservation and I had to rebook in order not to pay more money.

2026-01-19 • via Nuitee
L
Lillie • solo_traveller • us
5
Pros:

Location was nice. The staff at first but she's gone and the staff from the Hickory Hill property is running it now.

Cons:

People leaving garbage outside my door. Trying to charge me more than what I booked from booking.com price (ALWAYS)!!! They tell you to go to their site but it never go pass step 3.

2026-01-19 • via Nuitee
L
Lee • couple • us
10
2026-01-07 • via Nuitee
J
Jacinta • solo_traveller • us
7
Pros:

Less roaches

Cons:

Bugsĥ

2026-01-05 • via Nuitee
J
Jacinta • solo_traveller • us
8
2026-01-05 • via Nuitee
D
Dianna • couple • us
9
Minor issues but overall a pleasant stay.
Pros:

Friendly staff and a great location near my family.

Cons:

The toilet was running water and the stove didn't work when I moved in. I reported it and the maintenance didn't come until Thursday to fix the toilet and the stove never got repaired.

2025-12-21 • via Nuitee
C
Crawford • solo_traveller • us
10
Pros:

Everything Everything

Cons:

Nothing Nothing

2025-12-08 • via Nuitee
B
Barnes • solo_traveller • us
10
Pros:

Everything

Cons:

Everything

2025-11-07 • via Nuitee
T
Thompson • couple • us
8
Pros:

The staff were friendly and professional.

Cons:

The traffic, too much idle people standing around the building 🏢.

2025-11-07 • via Nuitee
L
Lewis • couple • us
7
2025-10-19 • via Nuitee
C
Cierra • family_with_children • us
3
It was poor.
Pros:

The lady that checked us in was friendly and she greeted us with a smile .

Cons:

Housekeeping did not come and check on us not one time the whole time we was there. We did not receive fresh towels or tissue. I was glad that I brought my own items. The room was half cleaned.

2025-10-01 • via Nuitee
J
Joe • family_with_children • us
1
Absolute the worst I've ever stayed nasty attitude lady at front desk and a liar she proved to be a
Pros:

The tv was ok that's literally it ...

Cons:

First off I booked a Saturday to Saturday stay they somehow finessed that into well you actually have to checkout the Friday before so essentially they took one day away from me I've never seen that done that way ..Then the front desk lady lied once I arrived she said the studio room i booked on booking. Com they were out of them so I had to upgrade to bigger room and pay a 50 dollar deposit only to get to the room and it was a studio room no ket our couch jus very small room actually literally jus a studio she flat out lied jus to secure a deposit because obviously they have a lot of damage to rooms like mines very terrible smoking smell I killed several roaches all night the wifi didn't work the entire week I stayed then I checked out the told me it'll be 3 to 5 buiesness days jus to get my refund that was bs I'll never in my life go bac there

2025-09-15 • via Nuitee
D
Denise • family_with_children • us
8
2025-08-22 • via Nuitee
T
Teresa • extended_group • us
1
Terrible
Pros:

The front door clerk very disrespectful... Very disrespectful she was talking about people pulling up when I came in. I ask her what her name she said don't work about it.. Call me (Nobody) ...I come back to get key cause I lock it up in my room... She said you can pay for a extra keys. I would recommend nobody to stay here from out of town. Put me in a room that need a few things fix. She lied like someone we coming...7 days. No one came no one says anything.. This hotel is full of shit. Hotel front deck clerk charge me less then the app so where the other money go.. And her attitude is nasty with her bbbb asss.

Cons:

Everything i didn't like front deck clerk first.

2025-08-19 • via Nuitee
B
Ben • solo_traveller • us
5
2025-08-15 • via Nuitee
J
Jejanny • family
6
Pros:

_

2025-08-14 • via Nuitee
R
Rico • couple • us
10
Pros:

Room was nicely refurbished and comfortable.

Cons:

The area is a little questionable.

2025-08-11 • via Nuitee
T
Tovar • solo_traveller • us
1
Cons:

The front desk attendant was very disrespectful with me, she practically kicked me out the room, all because I couldn't pay my week before 11:00 am because I was at work, as soon I got off work I went to the front desk, all she said was....I don't want you here, take your belongings and leave now..
Very disrespectful.

2025-08-05 • via Nuitee