Hotel Santa María

Hotels
•
Independent
7.4 (15 reviews)
Blvrd Mariano Matamoros Colonia Poxtla, Zacatlán, PUE, 73310 , Zacatlán , MX
52-0-7979750651

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Facilities

Free WiFi
Concierge service
Wheelchair accessible
Television in common areas
Front desk (limited hours)
Smoke-free property
Free self parking
Water dispenser
Covered parking
Secured parking
See all facilities

Review Highlights

Cons:
Uncomfortable beds
Mixed service quality
Inconsistent room cleanliness

Categories

Cleanliness
5
Mixed reviews on cleanliness, with some guests mentioning room cleanliness as an issue.
Service
5
Service feedback varied, with complaints about service quality and responsiveness.
Location
5
Location opinions were mixed, with some guests finding the proximity to landmarks convenient while others did not.
Room Quality
5
Room quality received mixed feedback, with complaints about uncomfortable beds affecting rest.
Amenities
5
Amenities opinions varied, with some guests noting the lack of relaxation services like a spa.
Value for Money
5
Value for money ratings were split, with some feeling the price did not match the services provided.
Food and Beverage
5
Food and beverage experiences were divided, with some guests desiring more variety in the offerings.
Overall Experience
5
Overall experience feedback was inconsistent, with a lack of consensus on the guests' recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:41

Property Description

Convenient Amenities
Enjoy complimentary wireless internet, concierge services, and a communal living room. The front desk is at your service.
Comfortable Accommodations
Relax in one of the 23 guestrooms with free wireless internet. Bathrooms feature showers and complimentary toiletries.
Nearby Attractions
Explore nearby attractions like Revolucion Municipal Market and Temple of San Pedro. Discover the beauty of Canyon Viewpoint and The Murals of Zacatlan.
For a delightful stay in Zacatlán, book at Hotel Santa María, minutes away from key landmarks.

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.4
Based on 15 reviews
Cleanliness: 5
Service: 5
Location: 5
Room Quality: 5
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 5
P
Paulina Rachel
6
Pros:

Las camas muy duras, no pudimos descansar

2025-02-20 • via Nuitee
N
Norberto caballero • family
10
Pros:

Muy buena la estancia y la instalaciones , solo que el wifi es muy pobre y falla mucho

2024-04-22 • via Nuitee
E
Edgar Julian
2
Pros:

Muy mal servicio

2024-04-14 • via Nuitee
B
Brandon • partner
8
Pros:

Hace falta mayor atención en la limpieza y la actitud del recepcionista

2024-03-28 • via Nuitee
A
Ariana
10
Pros:

El hotel es cómodo, limpio,

2024-01-05 • via Nuitee
L
Luis
10
Pros:

La ubicación

2024-01-02 • via Nuitee
N
Norma Luz • family
8
Pros:

Le hace falta mas servicios.

2023-10-30 • via Nuitee
B
Betzabe • family
8
Pros:

El servicio bien

2023-08-26 • via Nuitee
P
Paul • family
4
Pros:

Sin comentarios

2023-06-19 • via Nuitee
M
Miguel Angel Torres • partner
8
Pros:

Excelente ubicacion, comoda y agradable personal; lo que no me gusto es que la habitacion me la entregaron con basura tanto en el cesto como cajones, regadera sin agua caliente, hasta que le indique al personal, triste porque ya habia desperdiciado mucha agua, esperando que saliera caliente

2023-01-04 • via Nuitee
K
Karina • friends
8
Pros:

Buena atención del personal. Las habitaciones cuentan con lo básico, buena opciónpara pasar la noche considerando el precio

2022-11-14 • via Nuitee
C
Carlos • family
10
Pros:

Me gustó, el trato del personal muy bueno, las instalaciones también. Lo recomiendo para familias.

2022-09-19 • via Nuitee
A
Araceli
4
Decepcionante
Pros:

La regadera no servía bien, no tenía una adecuada caída de agua.
Se escuchaba mucho ruido del personal del hotel con eso no permitían dormir.

2022-09-19 • via Nuitee
L
Luis Arturo
8
Pros:

Buena atención

2022-09-19 • via Nuitee
J
JOSE V
8
Para que sigan mejorando
Pros:

En terminos generales esta ok, solo que no tuve agua caliente.

2022-04-17 • via Nuitee