LEGOLAND Windsor Resort

Excellent hotel. Couldn't believe it until I saw it in the flesh.
Check in was as smooth as possible with helpful host.
Family adventure room was amazing. Bunk beds and an extra bed were to one part of the room, with it's own TV.
Rest of the room was spacious.
Toilet even had a built in child seat. All immaculatey clean.
Bricks restaurant for as much good quality breakfast as you could manage, was included in the price.
Park tickets were extra.
Amazing amount of Lego play areas, which everyone got involved with.
10 out if 10. Couldn't have been any better.
Grandma, mum, boy 4, girl 6.
Brilliant

This place is really magical, fun and family friendly.

Check in was long winded in regards to sorting a card, and not being told which room we were heading too etc..

And although magical and really cool themed rooms to distract you…..the village cabins are fairly grubby - it was sons birthday and he didn’t want to play with balloons as dust and hair was all over them. There was writing and crayons etc on wall and the toilet was dirty too.

But overall the magical distraction keeps your eye away and your child has so so much fun that the rest doesn’t matter! (But if your thinking of spending out and expecting magical and immaculate don’t do it)

All you can eat buffet breakfast and cooked breakfast is super yummy and you can meet a character which was really brilliant!!! Including Gluten free!!

Evening entertainment was lacking but the Lego bricks in the restaurant help! (Food and drinks pricey as expected!) we ordered takeaway! Don’t forget to ask for your parking vouchers so you can go in and out for free if needed.

Toilet roll holder was loose in its position and the curtain over the door window didn’t close properly and it kept falling of the rail on the left hand side, otherwise the rest of the facilities was amazing.

Nice place to stay with the kids. Clean and tidy.
Some of the staff seemed to avoid talking to visitors, so dining was chaotic.

We stayed at the Castle resort which was perfect for us. Slightly quieter and calmer for our SEN kiddies. A luggage trolley would have been helpful - not a far walk but tricky with kids.

Loved how the park is 2 minutes wall from hotel.

The online pre check-in didn't work, reception staff had to do manual check-in.

Comfortable clean hotel and sweet nature trail. Customer service absolutely terrible. There is a quiz and treasure chest in the room but our chest didn’t have a lanyard so afield at reception to have one and reception staff said they were discontinued at the hotel (even though lots of children wearing them). Saw the housekeeping team in the morning who had a whole stash of them and happily provided two for the children. Breakfast in the morning we were told we could only go at 9.30 (hotel guests can access park at 9.15). Went to breakfast at 9.15 and the breakfast hall was empty. Stood and waited 15 minutes to be seated (no one at the desk). Taken to table and just left, not not told about drinks or cereals or how to order so left waiting for a waiting member of staff to return. Husband ordered a Costa latte from the bar at usual Costa cost to be given Luke warm water with done coffee granules thrown in and the “barista” to then argue that it was a latte (manger stepped in and made an acceptable latte). Went to the park and unlike the other two hotels there is no dedicated entrance for hot guests so had to join very long queue to enter the park. The hotel parking is with coach parking so took over an hour to exit at the end of the day. No swimming pool facilities like the other two onsite hotels. I absolutely do not recommend this hotel, especially for the very high cost. If you want to stay at a LEGOLAND hotel pay the extra to stay at one of the other two.

It was a great stay shame about the weather but still was a great night

Fantastic time at the woodland village. Staff were absolutely wonderful, accommodation was great and the area was perfect for families. Lots of out door play areas. Lego creations spots inside the clubhouse.
Food was nice
Entertainment was good
We celebrated a birthday and the staff where lovely and went above and beyond

Hotel was great including room treasure hunt & surprise gifts & playroom.
Food in Bricks & park not! Mainly unhealthy options for children apart from fruit. Cereals all least healthy options. No wholemeal bread. No dairy free options at ice cream station.
Fizzy drink stations very obvious in hotel & park water refill not. We had booked 2 nights dinner but cancelled the 2nd.
Other than food hotel was a fun experience and our 2 grandsons 5yrs & 3.5yrs really enjoyed it.The staff were very helpful when there was a surprise missing from the safe. Swimming pool also good. It would help if there was somewhere a 2nd parent / carer could sit and watch as i had to leave session earlier to fetch forgotten goggles but would have to have got changed again to go back in. Staff members helped by taking them in.

We enjoyed our stay very much. But I would have to say the staff let us down with having little to no information when I asked something but they where very friendly but this cost us more money because we didn’t know about the drinks had to be paid for the next day we weren’t given the correct info when we arrived about the hunt in lodge for the Lego set for the kids and what happens in general, overall I don’t think I would make the trip again because it seemed at times to be more of a con than and money grab than a enjoyable stay.

Enjoyed our stay thanks

Great for kids just not during a heatwave.

No A/C at this price point is criminal!

Overall brilliant - perfect for kids and very approachable staff.

The check in was very quick and technology based( it was self service which was neither good nor bad).

We got to the lodge and settled in with no problem, opting for showers however we realised the shower design means that any water splashing off you from the waterfall shower meant it soaked the floor outside the shower, luckily we had a bath mat but that was soaked after 3 showers.

We made our way to the restaurant and the vibe we got straight away was Butlins vibe with kids entertainment put on etc. Food was very overpriced, a burger was £21 for adults and a kids 2 course meal was £23( we heard another family ask how much the single course kids meal was and they were shocked when staff said its £17). I dont consider that a family friendly price after paying upwards of £200 for the night stay. The food was beafeater quality rather than over £100 for 3 drinks 3 meals quality.

The lodges are situated around some play parks which in principal are great as it means kids can play while parents can relax on the front porch. What actually happens is kids play until late hours( we went to sleep at 9:30 and they were still outside) and be generally loud. That however is something i would argue is our fault for going to a kids resort rather than kids being noisy.

Generally positive but does need to reflect on their pricing and designs of bathrooms.

We are just back from an amazing 3 night stay at the Legoland resort hotel. The hotel is fantastic, so much for children to do, we loved the Themed rooms and the entertainment for the kids. The early access to the parks when you purchase park tickets is an added bonus to beat some queues.
It’s just short walk from the hotel to the park. Would definitely stay again!

Property was very clean. My toddler loved the treasure hunt in the room and the many playgrounds in the village. Also lots of photo opportunities with lego characters.

Lego characters scattered around the grounds are engaging for children. As is the Lego in rooms, VR effects and mood lighting in the bedroom. Play areas around the site are excellent and the reception and restaurant are well run and organised. Lodges are fairly basic but have all that you need.

The property/ room is filthy and the customer service from management in particular is appalling

Beautiful hotel, lots of Lego details, very well looked after, room service super quick. Activities for the children in the room and generous gift. I loved it. I live in London and I don’t need to stay there but I will again just because I loved it. And they have a splash pool as well!