Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Breakfast
Cons:
Cleanliness
Service Quality

Categories

Cleanliness
7.44
There were instances of dirty rooms and used items found in the shower.
Service
9.41
Some staff appeared inexperienced and unhelpful, but there were positive interactions reported.
Location
10
Many guests appreciated the excellent location near the beachfront.
Room Quality
7.9
Rooms were often uncomfortable, cold, and in need of renovation.
Amenities
8.43
Limited heating facilities and Wi-Fi issues were mentioned.
Value for Money
9.89
Some guests felt it was good value given the location, despite other issues.
Food and Beverage
10
Breakfast received positive mentions from multiple guests.
Overall Experience
8.95
Mixed experiences with some positive highlights overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:03

Property Description

Historic Waterfront Hotel with Stunning Sea Views

Charming Accommodations: Single, double, triple, and family rooms, some en suite.

Rich Heritage: Frequented by Admiral Nelson's crew, offering panoramic views of Goodwin Sands and the French coast.

Scenic Lounge and Bar: Enjoy a coffee while taking in the picturesque sea views. Book your stay at Waterfront Hotel for a memorable experience.

Important information:

The hotel does not have a elevator.

Breakfast Buffet is available for an extra charge:
Adult: £9.00 per adult
Child aged 0–5 years: £2.99 Per Child
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per stay when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1859 reviews
Cleanliness: 7.44
Service: 9.41
Location: 10
Room Quality: 7.9
Amenities: 8.43
Value for Money: 9.89
Food and Beverage: 10
Overall Experience: 8.95
C
Conor • solo_traveller • gb
10
Wonderful.
Pros:

The location. The people. The food.

Cons:

Honestly there was nothing I didn’t like.

2026-04-16 • via Nuitee
K
katie • couple • gb
2
I was shocked at the attitude from the staff and how they couldn't resolve my issues
Pros:

The sea view

Cons:

There wasn't a basin in the toilet to wash after use.
The staff didnt understand what an ironing board was and offered a towel.
The room smelt damp and musky. The curtains were covered in dead bugs.
The sink in the room leaked. Kettle didnt work and the TV had no signal
Staff not helpful

2026-04-12 • via Nuitee
A
ARLETTE • family_with_children • fr
7
Pros:

Vue on thé sea no noise the night

Cons:

Bed not confortable little shower and bathroom nobody at the desk when we arrive no breakfast restaurant closed

2026-04-10 • via Nuitee
S
Stevie • couple • gb
3
Shocking.
Pros:

I liked the location being central in the town by sea front

Cons:

Customer service was poor!! Rude and not very friendly, gave us our key and then disappeared so had to walk around the building until we found the room.
Shower and toilet was hairy and unclean.
Floor wasn't hoovered, hair and dirt on the floor.
Shower head fell on my head while I showered.
Curtains were very thin so light comes through and woke us up very early.
Paid £140 with our own shower and was not worth the money at all. Do not waste your money on this hotel!
Look elsewhere and pay the extra somewhere else.

2026-04-06 • via Nuitee
D
Denise • solo_traveller • gb
1
Never go back there didn’t stay got our money back .
Pros:

Looked lovely on the website very disappointing on arrival.

Cons:

The room very dirty dated . Staff unhelpful.

2026-04-06 • via Nuitee
C
charlotte • couple • gb
5
Great location and fine for a short stay, staff were helpful when we asked to move to a sea view room. The places needs
Pros:

Great location and view of the sea. Staff were attentive.

Cons:

Needs better shower facilities and someone based on the front desk 24/7.

2026-04-06 • via Nuitee
X
X6334FEdarrenm • Couples
2
Poo skid marks down the toilet!!!
Pros:

Found this hotel through booking com.
Pictures looked lovely!!,but on our arrival it was nothing like it.
We was met by a unhelpful staff,spoke hardly any English.
We was given room 16,OMG!!!
The room was disgusting dirty,I went to use the toilet,only to find when I lifted the pan to find poo skid marks down the pan!!
The sink was dirty,all mirrors had hand marks all over them.
The bed sheets stunk and wasn't clean,had to what looked like black spots of dirt all over them.
We then turned around and got our money back after 20 mins of arguing with the staff.It spoilt our weekend,would never go back!!!
Deal is a nice place itself,but please avoid this hotel and I'm very surprised it hasn't been shut down by now!!

2026-04-05 • via Tripadvisor
M
Madhumitha • family_with_children • gb
6
Quiet stay near the sea
Pros:

The breakfast was good and the location near the seaside was perfect for a morning sunrise walk. Deal castle is also within walking distance. There are plenty of dining options near the hotel.

Cons:

The reception isn't manned. I had to call a phone number to get help. There is no room heating, and I had to call three times to get portable room heaters. The windows are single glazed and the room gets very chilly. In the shared bathroom, hot water kicked in after a long time (and a call to the reception). There is a wash basin in the room, which again had no hot water. The hotel is from 1720 (according to their wallpaper), and hence all the hot water and heating issues. There was no tv remote in the room, given the number of times we had to call the reception, we gave up.

2026-04-03 • via Nuitee
D
David • couple • gb
2
Felt disappointed about the hotel overall would not recommend
Pros:

Sea view

Cons:

Shower - very poor
Room - smaller than expected
Decor- run down poorly maintained
Staff - unhelpful limited availability of staff
Very strange being asked for cash only as ‘machine’ broken and no receipt given

2026-03-30 • via Nuitee
T
Trevor • couple • gb
7
Suitable for a couple of nights only
Pros:

Locality and breakfast

Cons:

No radiators in room only plug in heater and shower not properly fixed to the wall and irregular temperature

2026-03-29 • via Nuitee
K
Kay • solo_traveller • gb
5
2026-03-25 • via Nuitee
K
Konopczynski • couple • gb
5
2026-03-23 • via Nuitee
T
Terry • family_with_children • au
7
2026-03-22 • via Nuitee
M
Michelle • couple • gb
10
Excellent stay even upgraded us
Pros:

Allocated parking , really clean, friendly staff

2026-03-17 • via Nuitee
S
Stephen • solo_traveller • gb
9
Pros:

Friendly staff who called me to advise I could book in early.

2026-03-15 • via Nuitee
A
anntR7647JG • Solo travel • Wilmslow, Cheshire, England
4
In need of improvement
Pros:

I have stayed at this hotel before but it has deteriorated a lot. On arrival I was not exactly welcomed and left virtually in the dark. My room was pleasant with sea view but there was no hot water( a gas problem) the shower only operated on dangerously hot, the hair dryer did not work and it was cold. Having put heaters on it warmed up fine. It needed a deep clean .The corridor light blew each time I turned it on so a torch light was needed to open my door.
On the positive the breakfast was good and well cooked.
This hotel has great potential but needs investment and loving care both of which are lacking at present .

2026-03-12 • via Tripadvisor
B
Beverly • solo_traveller • gb
2
un welcoming - broken facilities
Pros:

The breakfast saved this visit - lovely bacon and eggs. everything else a bit of a nightmare.

Cons:

I was desperate for the loo on arrival and had to hunt around to find someone to check me in, when I finnally found someone - they barely spoke to me - or told me how to find the room. when I found the room - I had to share a bathroom which I found in the hall - I couldn't find the light switch - so had to go in the dark - eventually found a tiny cord light pull - where the cord should have been - bathroom had no sink and a broken shower - the sink in my room had no hot water. so I left without a wash!

Room was freezing cold - put on small heater, room was dusty - windows were mouldy and you could open fully - so not safe - easy to jump out from the tiop of the building!

Generally the whole stay was unpleasant - but the breakfast was so go good, I was still very glad to leave. such a shame as a lovely spot - but the whole place needs some love

2026-02-26 • via Nuitee
B
BAHIDI • family_with_children • gb
10
2026-02-22 • via Nuitee
F
Frank • solo_traveller • za
8
Good location . Friendly and helpful staff.
2026-02-13 • via Nuitee
B
Barbara • couple • gb
4
As mentioned the staff were very helpful and responded promptly to our calls. to our
Pros:

Location
Staff very helpful.

Cons:

Toilet door hard to open/close.
Damp on hallway wall
Bannister wobbly.
Electric socket situation did not look safe.
Looks very rundown. Not sure if about to do some work on the property but needs a lot of attention.

2026-02-09 • via Nuitee