Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Breakfast
Cons:
Cleanliness
Service Quality

Categories

Cleanliness
7.44
There were instances of dirty rooms and used items found in the shower.
Service
9.41
Some staff appeared inexperienced and unhelpful, but there were positive interactions reported.
Location
10
Many guests appreciated the excellent location near the beachfront.
Room Quality
7.9
Rooms were often uncomfortable, cold, and in need of renovation.
Amenities
8.43
Limited heating facilities and Wi-Fi issues were mentioned.
Value for Money
9.89
Some guests felt it was good value given the location, despite other issues.
Food and Beverage
10
Breakfast received positive mentions from multiple guests.
Overall Experience
8.95
Mixed experiences with some positive highlights overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:03

Property Description

Historic Waterfront Hotel with Stunning Sea Views

Charming Accommodations: Single, double, triple, and family rooms, some en suite.

Rich Heritage: Frequented by Admiral Nelson's crew, offering panoramic views of Goodwin Sands and the French coast.

Scenic Lounge and Bar: Enjoy a coffee while taking in the picturesque sea views. Book your stay at Waterfront Hotel for a memorable experience.

Important information:

The hotel does not have a elevator.

Breakfast Buffet is available for an extra charge:
Adult: £9.00 per adult
Child aged 0–5 years: £2.99 Per Child
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per stay when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1894 reviews
Cleanliness: 7.44
Service: 9.41
Location: 10
Room Quality: 7.9
Amenities: 8.43
Value for Money: 9.89
Food and Beverage: 10
Overall Experience: 8.95
L
Luke • couple • gb
3
Not great sadly
Pros:

Breakfast was decent

Cons:

Took 20 minutes for a staff member to arrive and let us into the hotel. Water pressure in shower was so awful, really really bad. It was like having a wash under a dribble of water.

2026-06-05 • via Nuitee
D
David • family_with_children • gb
7
2026-06-03 • via Nuitee
S
Suzanne • couple • gb
8
Good contact from staff before stay
Pros:

Good location.

Cons:

Nothing

2026-06-03 • via Nuitee
P
Philip • solo_traveller • gb
7
Cheap rooms on the Deal seafront.
Pros:

The location is great right on the seafront with views of the pier. It's pretty cheap and of you get an ensuite room it's very comfortable. WiFi was good.

Cons:

It's under new management and not staffed 100% of the time. Hopefully it will be more professionally managed in future.

2026-06-01 • via Nuitee
D
Derek • solo_traveller • gb
5
Don't bother booking this place
Pros:

The location was good

Cons:

Black towels shared bathroom , no side lamps, very run down,, wasn't very clean .

2026-06-01 • via Nuitee
S
Selina • couple • gb
7
Great location, shower needs fixing
Pros:

Excellent location and the sea view out of the big georgian window was amazing.

Cons:

The shower was only a trickle no matter hot or cold and it’s on a mixer tap - i think they needed a new shower head - so I had to have a bath. There was no shower gel or anyrhing to wash with. Even the toilet just had sanitiser.
With those few adjustments it would have been perfect

2026-06-01 • via Nuitee
A
Allison • couple • gb
8
Lovely weekend break will stay here again this is my fourth stay
Pros:

The location is fantastic right opposite the pier! Clean rooms quite oldie worldie but I like that has character! Staff very helpful and friendly

2026-05-31 • via Nuitee
M
Melissa • family_with_children • gb
5
Great location but the prices are too high for the quality of the place . If has heaps of potential 😉
Pros:

Friendly staff

Cons:

Needs a lick of paint and serious modernisation if they want to charge those prices .

2026-05-31 • via Nuitee
J
Jennifer • couple • au
4
We think property will collapse stories of people taking one look and leaving. Manager shows no interest. Breakfast and
Pros:

Location, Staff Steve Patrick and John.

Cons:

Accommodation , lack of air conditioning room hot and stuffy. Steve the chef gave us a fan helped a little. House keeping average, shower terrible minimal pressure difficult to maintain temperature. Toilet ran constantly. Flower boxes outside window full of dead weeds, windows dirty.Last flight of stairs dangerous to negotiate.

2026-05-30 • via Nuitee
C
Carli • family_with_children • gb
6
Comfortable beds and a great location
Pros:

The room was big and had a great view. The breakfast was delicious.

Cons:

There was mould on the ceiling and walls, parts of the carpet was ripped up, the sink & toilet flush were broken, and there was dirt and grime in the bathroom.
Genuinely a deep clean, lick of paint, regrouting, a new bathroom suite and new towels & bath mat and it would be perfect 👌

2026-05-28 • via Nuitee
M
Moore • solo_traveller • gb
10
2026-05-28 • via Nuitee
J
Joanne • solo_traveller • gb
3
Pros:

Breakfast was ok

Cons:

Room was small, hot and not well cleaned. There was half drunk bottled water in the room when we arrived which wasn't changed. We left a day early.

2026-05-27 • via Nuitee
R
Robert • solo_traveller • gb
8
Pros:

Comfortable room and a good breakfast.

2026-05-26 • via Nuitee
I
Ioana Andreea • solo_traveller • gb
7
2026-05-24 • via Nuitee
R
Roz • couple • gb
3
Yuk. Dubious. Dirty and yuk again.
Pros:

Location

Cons:

Dirty, smelly. Stank like it had been smoked in. All the corridors smelt like it as well as the room. The wallpaper was peeling off, there was something growing from the ceiling. The bathroom was old and tired and very dirty, the corners of the floor were dusty and had other peoples hair in them. It was hot but the windows didn’t open and no air con.
I was phoned several times in the days leading up to our stay asking what time we would arrive and then on the day when we were a bit later than excited I got another call asking what time we’d get there.
When we arrived we were asked to pay cash (obviously not going through the books then) and then the reception was closed.
The fire alarm was in “fault” mode the entirety of our stay.

2026-05-18 • via Nuitee
P
Paul • solo_traveller • gb
10
Pros:

Hotel perfect location great staff good food

Cons:

Décor a bit tired could do with a spruce up

2026-05-17 • via Nuitee
W
William • couple • gb
1
Very disappointing
Pros:

The hanging baskets at the front of the hotel were nice

Cons:

Everything; facilities, decor, cleanliness of carpets, check-in (left standing in the cold as the front door was locked and no one on reception), having to shower one-handed as the fixture didn’t work, hairdryer fixture broken, windows wouldn’t stay open,

2026-05-15 • via Nuitee
M
Michael • family_with_children • gb
8
Did a lot of walking up and down the beach promenade.
Pros:

Overall very pleasant and in a nice little town.

Cons:

Bathroom was rather cramped, little space.

2026-05-12 • via Nuitee
V
Vicky • solo_traveller • gb
5
It is Good for just a bed for the night
Pros:

The location was perfect
chef was nice.
Clean beds

Cons:

The lady on reception - she was very rude and abrupt. We think she was sleeping and we woke her up to check in. She followed us the stairs and came to our room and asked 'is that your stuff? 'Is that your room?' It was very bizarre as she knew it was our room as she checked us into that room.
It took 30/35 minutes to check in.

No remotes for tv

The window frame was not attached to wall when opened.

Taps were bad not working well.

Bar not open.

Sharing a toilet and shower

2026-05-10 • via Nuitee
R
ryan • solo_traveller • gb
1
Shite
Pros:

Close by

Cons:

Dirty , shower was rubbish , out dated , cold room , shit pillow shit blanket no WiFi

2026-05-06 • via Nuitee