Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Breakfast
Cons:
Cleanliness
Service Quality

Categories

Cleanliness
7.44
There were instances of dirty rooms and used items found in the shower.
Service
9.41
Some staff appeared inexperienced and unhelpful, but there were positive interactions reported.
Location
10
Many guests appreciated the excellent location near the beachfront.
Room Quality
7.9
Rooms were often uncomfortable, cold, and in need of renovation.
Amenities
8.43
Limited heating facilities and Wi-Fi issues were mentioned.
Value for Money
9.89
Some guests felt it was good value given the location, despite other issues.
Food and Beverage
10
Breakfast received positive mentions from multiple guests.
Overall Experience
8.95
Mixed experiences with some positive highlights overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:03

Property Description

Historic Waterfront Hotel with Stunning Sea Views

Charming Accommodations: Single, double, triple, and family rooms, some en suite.

Rich Heritage: Frequented by Admiral Nelson's crew, offering panoramic views of Goodwin Sands and the French coast.

Scenic Lounge and Bar: Enjoy a coffee while taking in the picturesque sea views. Book your stay at Waterfront Hotel for a memorable experience.

Important information:

The hotel does not have a elevator.

Breakfast Buffet is available for an extra charge:
Adult: £9.00 per adult
Child aged 0–5 years: £2.99 Per Child
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per stay when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1855 reviews
Cleanliness: 7.44
Service: 9.41
Location: 10
Room Quality: 7.9
Amenities: 8.43
Value for Money: 9.89
Food and Beverage: 10
Overall Experience: 8.95
F
Frank • solo_traveller • za
8
Good location . Friendly and helpful staff.
2026-02-13 • via Nuitee
B
Barbara • couple • gb
4
As mentioned the staff were very helpful and responded promptly to our calls. to our
Pros:

Location
Staff very helpful.

Cons:

Toilet door hard to open/close.
Damp on hallway wall
Bannister wobbly.
Electric socket situation did not look safe.
Looks very rundown. Not sure if about to do some work on the property but needs a lot of attention.

2026-02-09 • via Nuitee
E
eileen • couple • gb
3
Disappointing
Cons:

Room was dingy and uninviting. The shower did not work. No breakfast available although should have been included. Staff abrupt and uninterested. Had to ask for a refund for the breakfast (still not sure if it has been refunded).

2026-02-08 • via Nuitee
О • couple • gb
3
Pros:

The receptionist was friendly and the waterfront / the pier right outside - those are the only good things.

Cons:

The overall facilities are very poor. The sheets had stains that clearly couldn't come out from washing (they did smell like washed though), the carpet had stains, the walls (you can see some old leakage stains), there were fittings that were falling apart, falling apart sockets, in the bathroom sink there was no hot water. We were lucky to have a private bathroom. There was one little electric fan heater, which had to keep on, as our stay was in the winter.

2026-01-27 • via Nuitee
T
Toby Cockerell • solo_traveller • gb
1
The worst hotel ever.
Pros:

The showers are comunal on each floor, and are tiny and very old and basic. The worst hotel I've ever stayed in. The bedroom is terrible. The staff were nice.

Cons:

Nothing

2026-01-21 • via Nuitee
M
Michael • solo_traveller • gb
8
Very happy with the accommodation and the staff
Pros:

The location was perfect, close to the sea, convenient for the high street shops, close to good restaurants, but quiet enough in the evening to get some good sleep. The staff were friendly and attentive.

2026-01-19 • via Nuitee
F
Ferdinand • couple • gb
10
2026-01-19 • via Nuitee
P
Philip • couple • gb
4
Alright
Pros:

Breakfast

Cons:

Stairs

2026-01-19 • via Nuitee
S
Saskia • family_with_children • de
3
Flop
Cons:

Preis für die Unterkunft viel zu hoch! Eine Toilette/Dusche auf dem Flur für eine ganze Etage…Sauberkeit ließ zu wünschen übrig.

2026-01-19 • via Nuitee
A
Andy • couple • gb
1
We would never stay there again, neither would two of our colleagues who had separated rooms!
Pros:

Breakfast was good but the service was slow and drawn out, toast not served with breakfast, came after id finished eating.
The waitress was good hearted and pleasant but obviously poorly trained.

Cons:

We arrived after 4 pm, told by male receptionist that we had not paid and he requested full payment. We showed him evidence of payment Mastercard Statement on line. He gave me the key, found the room dirty, bed not made, it had not been cleaned from the last resident. Complained to the male receptionist, who then attempted to remake the bed with the soiled sheets and pillow cases. We complained. We had now wasted 40 minutes to this point. We left our cases in the room to attend an urgent appointment.
We returned two hours later, to find the room rudimentary cleaned to a poor standard.
No toilet paper in the WC, waste bin overflowing with ladies used hygiene products evident. shower room dirty, shower soap and shampoo dispensers empty. Since our last stay there two years ago the standards have plummeted!

2026-01-19 • via Nuitee
M
Mandi • solo_traveller • gb
1
So bad it was upsetting
Pros:

At least bed was clean

Cons:

Appalling state, not one corner without grime and cracking paint, peeling wallpaper, mould, sticky tables, cracked glass, stained curtains, just really shocked

2026-01-19 • via Nuitee
R
Robert • extended_group • gb
7
basic
Pros:

Breakfast very good, Room no shower or toilet and the share shower was a accident waiting to happen. the mixer tap was not fit for purpose, after running for 5-8 mins the hot water was boiling add cold water it went freezing not good for seventy one year olds, excellent location.

Cons:

mixer tap and no curtains to draw

2026-01-19 • via Nuitee
T
Terry • solo_traveller • gb
5
2026-01-19 • via Nuitee
P
Pearl • solo_traveller • gb
4
Pros:

Sea view

Cons:

Receptionist took 10 minutes to open front door when i arrived, at 9pm looked as though she was in a nighty.
Kettle in room ok but no cup/mug, tea, spoon.
Stairs and shelves up to room grubby.
Some of breakfast overcooked.
Having stayed here before, the standard has deteriorated!

2026-01-18 • via Nuitee
F
Fred • couple • gb
8
2026-01-15 • via Nuitee
A
Antony • couple • gb
7
Perfect for an overnight stay
Pros:

Location was great, staff were fab, breakfast was good.

Cons:

Room was very hot, shower was a little underpowered.

2026-01-15 • via Nuitee
J
Jackson • family_with_children • gb
1
Hotel in disrepair with an incompetent manager!
Pros:

John the waiter in the morning was the most polite and helpful young man who tried to resolve our issues. The location was ideal for access to the town. The cooked breakfast was good.

Cons:

The hotel was freezing cold, the first room we were allocated had a wind coming through the window, damp in the bedroom and black mound and damp in the shower room. There was damp and black mound in the common areas of the property, and water coming through the light fittings. The second room we were allocated had a broken sink unit, damp and peeling wall paper, blistering paint from the damp, a sliding door to the shower/toilet with no lock on it, a broken shower soap holder with no soap in the soap dispenser, and a used razor left in it, toilet seat was broken, the shower tray facia had not been finished leave a large exposed void under the shower tray. When you ran the water into the sink it came out yellow even after running for a prolonged amount of time, there was no hot water, and when we turned the shower on it tripped the electrics to the whole floor, the staff did not know how to rectify this, this points to an electrical fault, possible risk of fire. There was also overloaded electrical sockets which is a major fire risk. There was also damp and peeling wallpaper in the dining room. The on duty receptionist did not have a clue what she was doing or how to help, the manager was very unhelpful or sympathetic, even the staff told us he doesn't care, and treats them badly. We were offered £50 compensation, however this is not enough for what we experienced. We have stayed in this hotel many times previously and never had a bad experience, due to the state of the property this time, my child and wife being exposed to black mound, freezing conditions (due to the heating not being on) and such awful conditions throughout the building and lack of customer service from the manager we will not be staying here again, and have cancelled our booking for the summer.

2026-01-13 • via Nuitee
L
louise • extended_group • gb
8
2026-01-08 • via Nuitee
R
Ricarda • family_with_children • de
7
2026-01-05 • via Nuitee
J
Jayne • couple • gb
5
Pros:

Breakfast was really nice and waitress was lovely

2026-01-05 • via Nuitee