Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Pets allowed
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Breakfast
Cons:
Cleanliness
Service Quality

Categories

Cleanliness
7.44
There were instances of dirty rooms and used items found in the shower.
Service
9.41
Some staff appeared inexperienced and unhelpful, but there were positive interactions reported.
Location
10
Many guests appreciated the excellent location near the beachfront.
Room Quality
7.9
Rooms were often uncomfortable, cold, and in need of renovation.
Amenities
8.43
Limited heating facilities and Wi-Fi issues were mentioned.
Value for Money
9.89
Some guests felt it was good value given the location, despite other issues.
Food and Beverage
10
Breakfast received positive mentions from multiple guests.
Overall Experience
8.95
Mixed experiences with some positive highlights overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:03

Property Description

Historic Waterfront Hotel with Stunning Sea Views

Charming Accommodations: Single, double, triple, and family rooms, some en suite.

Rich Heritage: Frequented by Admiral Nelson's crew, offering panoramic views of Goodwin Sands and the French coast.

Scenic Lounge and Bar: Enjoy a coffee while taking in the picturesque sea views. Book your stay at Waterfront Hotel for a memorable experience.

Important information:

The hotel does not have a elevator.

Breakfast Buffet is available for an extra charge:
Adult: £9.00 per adult
Child aged 0–5 years: £2.99 Per Child
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per stay when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1918 reviews
Cleanliness: 7.44
Service: 9.41
Location: 10
Room Quality: 7.9
Amenities: 8.43
Value for Money: 9.89
Food and Beverage: 10
Overall Experience: 8.95
V
Vitaliy • solo_traveller • ee
6
Pros:

Cheaper than competition, kitchen, now looks pretty clean

Cons:

Bad communication: only automated messages. The owner neglected to send me the door pin number, I had to wait till another guest let me in. Wifi didn't work. No separate bins for paper and plastic in the ckitchen, I had to take my waste with me to be green. Finally, no fan, though it's 30 degrees.

2026-06-24 • via Nuitee
J
Joss • solo_traveller • gb
8
2026-06-23 • via Nuitee
C
Chani • solo_traveller • gb
1
Pros:

Nothing

Cons:

When I arrived at the hotel room was dirty and smelly i refused to live there i said to refund my money they said we informed the booking. Com they will refund the money i paid £171.50 and they refund £19.50 they made joke with me, I just suggest don't book this hotel totally worth less and also don't trust booking. com

2026-06-23 • via Nuitee
K
kelly • family_with_children • gb
5
Was ok for the few hours that we needed it for before we left to catch a ferry
Pros:

Location, was up graded as didn't realise i had booked a room with out facilities

Cons:

Faulty fan, room was hot

2026-06-19 • via Nuitee
W
Wilks • solo_traveller • gb
8
2026-06-18 • via Nuitee
B
Bryn • couple • au
8
Really enjoyed our stay - absolute beachfront, great town.
Pros:

Location is fantastic, staff were outstanding and so will to help

Cons:

Some parts are a bit tired

2026-06-16 • via Nuitee
J
Jonathan • solo_traveller • gb
8
comfortable, great value, easy!
Pros:

Clean, perfect for an evenings stay in town for a weekend

Cons:

Nothing

2026-06-15 • via Nuitee
A
alan • solo_traveller • pt
7
2026-06-11 • via Nuitee
V
Vicky • extended_group • gb
5
Nice hotel. The lack of bathroom in the room should be stated in the initial title advert
Pros:

The location

Cons:

No bathroom, this wasn’t clear when we booked and we didn’t feel overly safe using the toilet of a night when there were groups of men staying on the same floor as 3 women on our own

2026-06-11 • via Nuitee
C
Chaddie68 • extended_group • gb
8
Great spot on the sea front, clean and tidy room.
Pros:

Clean tidy and very cheap

Cons:

Sharing Facilities

2026-06-08 • via Nuitee
R
Rolf • couple • de
8
2026-06-08 • via Nuitee
V
V5029HJtraceyb • Friends getaway
2
Absolute PIT
Pros:

My 2 friends had already just shared their reviews, but potential guests really do need to be aware of what a dive they are planning on visiting, and if they have time they should look for alternative accommodation.
We arrived early evening for a friends birthday and were greeted with a very kind and helpful chef. There was no management on site at all throughout or stay.
We were shown to our room and quite frankly stood in disbelief as what we were fronted with. We asked if there were other rooms available and were told that there was not. We went along to other hotels to see if they had availability, but there were no rooms free elsewhere.
We had travelled to Deal for our frien's 60th birthday, so had no other choice than to stay.
The price of this room was £150!!!! It was a double bed and a bunkbed. The room was absolutely disgusting, it was filthy, with ripped carpet, sockets hanging off of walls, water marks down every wall following a burst water tank, some time ago. Dust everywhere, used wipes on the bathroom floor, a hot tap that spun around when you tried to use it, and mould in the shower. The list was endless.
Also, no management stay at the property at night and we could not understand how this could legally be the case. We had not idea of what we would have had to do in the event of a fire. We were lucky that there were 3 of us staying together, as had I been a solo traveller, I would have gone back to the car and driven home, over an hour away.
I will personally be contacting Environmental Health tomorrow as someone has to take responsibility and accountability for this disgusting 'hotel' - Honestly, I think Hostel would be a better description.
We booked through Booking.Com, and have made a full complaint to them also.
We are awaiting a response as we understand they have to contact management in the first instance.
Oh and also we were told, not asked, to pay for the room in CASH and ON ARRIVAL. Leads me personally to belive there are reasons behind this.
I can't stress enough that Room 6, where we stayed should be permanently closed and not used for guests. It is an absolute joke. Apparently some of the rooms in the Hostel have been updated, but seriously look for accommodation elsewhere.

2026-06-07 • via Tripadvisor
C
Camper38188195426 • Friends getaway • England
2
Room of Doom
Pros:

What an absolutely disgusting room. The owner obviously has no regard for quality or cleanliness of what could be a lovely hotel. We stayed in room 6!!! Water stains on walls, stains & holes in carpet, dust, dirt dead spider and used face wipes left. Bathroom shocking, stained and broken hot tap. The breakfast was amazing and staff attentive and friendly. Such a shame the owners do not respect the property and the people that pay to stay. Never again

2026-06-07 • via Tripadvisor
M
michellecA2115SH • Friends getaway
2
Faulty Towers !!!!! Room of doom
Pros:

Our room can only be described as hostel vibes
Dirty carpet with holes
wooden bunk beds from 1980
Shower that dribbles Luke warm water
No hot tap working
Mis match furniture
Dead spider in window just ambience !
Staff are lovely but seemed embarrassed about the overall standard
I would advised do not stay here
We would have left but deal was fully booked

2026-06-07 • via Tripadvisor
G
Gareth • solo_traveller • gb
8
2026-06-07 • via Nuitee
D
Debbie • extended_group • gb
1
Room of Doom
Pros:

The food and staff

Cons:

Everything else. Disgusting, dirty and unkempt

2026-06-07 • via Nuitee
L
Luke • couple • gb
3
Not great sadly
Pros:

Breakfast was decent

Cons:

Took 20 minutes for a staff member to arrive and let us into the hotel. Water pressure in shower was so awful, really really bad. It was like having a wash under a dribble of water.

2026-06-05 • via Nuitee
S
Suzanne • couple • gb
8
Good contact from staff before stay
Pros:

Good location.

Cons:

Nothing

2026-06-03 • via Nuitee
D
David • family_with_children • gb
7
2026-06-03 • via Nuitee
S
Selina • couple • gb
7
Great location, shower needs fixing
Pros:

Excellent location and the sea view out of the big georgian window was amazing.

Cons:

The shower was only a trickle no matter hot or cold and it’s on a mixer tap - i think they needed a new shower head - so I had to have a bath. There was no shower gel or anyrhing to wash with. Even the toilet just had sanitiser.
With those few adjustments it would have been perfect

2026-06-01 • via Nuitee