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Facilities
Property facilities
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Non-smoking rooms
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Restaurant
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Fax/photocopying
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Ironing service
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Packed lunches
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Non-smoking throughout
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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24-hour security
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Delivered food - securely covered
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Security alarm
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Shopping on site
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Television in common areas
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Free wired internet
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Snack bar/deli
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Internet access
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Housekeeping on request
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Wine release events
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Fishing nearby
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Beach club nearby (surcharge)
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Hosted evening meal (reserve)
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Beach toys
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Historic Waterfront Hotel with Stunning Sea Views
Charming Accommodations: Single, double, triple, and family rooms, some en suite.
Rich Heritage: Frequented by Admiral Nelson's crew, offering panoramic views of Goodwin Sands and the French coast.
Scenic Lounge and Bar: Enjoy a coffee while taking in the picturesque sea views. Book your stay at Waterfront Hotel for a memorable experience.
The hotel does not have a elevator.
Breakfast Buffet is available for an extra charge:
Adult: £9.00 per adult
Child aged 0–5 years: £2.99 Per Child
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Parking
No parking available.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per stay when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The hanging baskets at the front of the hotel were nice
Everything; facilities, decor, cleanliness of carpets, check-in (left standing in the cold as the front door was locked and no one on reception), having to shower one-handed as the fixture didn’t work, hairdryer fixture broken, windows wouldn’t stay open,
Overall very pleasant and in a nice little town.
Bathroom was rather cramped, little space.
The location was perfect
chef was nice.
Clean beds
The lady on reception - she was very rude and abrupt. We think she was sleeping and we woke her up to check in. She followed us the stairs and came to our room and asked 'is that your stuff? 'Is that your room?' It was very bizarre as she knew it was our room as she checked us into that room.
It took 30/35 minutes to check in.
No remotes for tv
The window frame was not attached to wall when opened.
Taps were bad not working well.
Bar not open.
Sharing a toilet and shower
Close by
Dirty , shower was rubbish , out dated , cold room , shit pillow shit blanket no WiFi
Every room has signs about WiFi but was turned off. No remote for telly. No service on telly. Shared toilet creepy looking shower. No staff for breakfast.
Ligging, sfeer
The chef Steve was very nice and helpful whilst I stayed. I had kippers cooked in butter for breakfast and they were excellent.
My room was very large and comfortable.
The wi fi didn't work on the third floor where my room was located but it wasn't really an issue.
We liked its location.
It needs a lot of TLC and a full revamp. Reception staff on arrival in evening only showed up after some time. Not friendly.
The location. The people. The food.
Honestly there was nothing I didn’t like.
The sea view
There wasn't a basin in the toilet to wash after use.
The staff didnt understand what an ironing board was and offered a towel.
The room smelt damp and musky. The curtains were covered in dead bugs.
The sink in the room leaked. Kettle didnt work and the TV had no signal
Staff not helpful
Vue on thé sea no noise the night
Bed not confortable little shower and bathroom nobody at the desk when we arrive no breakfast restaurant closed
Great location and view of the sea. Staff were attentive.
Needs better shower facilities and someone based on the front desk 24/7.
Looked lovely on the website very disappointing on arrival.
The room very dirty dated . Staff unhelpful.
I liked the location being central in the town by sea front
Customer service was poor!! Rude and not very friendly, gave us our key and then disappeared so had to walk around the building until we found the room.
Shower and toilet was hairy and unclean.
Floor wasn't hoovered, hair and dirt on the floor.
Shower head fell on my head while I showered.
Curtains were very thin so light comes through and woke us up very early.
Paid £140 with our own shower and was not worth the money at all. Do not waste your money on this hotel!
Look elsewhere and pay the extra somewhere else.
Found this hotel through booking com.
Pictures looked lovely!!,but on our arrival it was nothing like it.
We was met by a unhelpful staff,spoke hardly any English.
We was given room 16,OMG!!!
The room was disgusting dirty,I went to use the toilet,only to find when I lifted the pan to find poo skid marks down the pan!!
The sink was dirty,all mirrors had hand marks all over them.
The bed sheets stunk and wasn't clean,had to what looked like black spots of dirt all over them.
We then turned around and got our money back after 20 mins of arguing with the staff.It spoilt our weekend,would never go back!!!
Deal is a nice place itself,but please avoid this hotel and I'm very surprised it hasn't been shut down by now!!
The breakfast was good and the location near the seaside was perfect for a morning sunrise walk. Deal castle is also within walking distance. There are plenty of dining options near the hotel.
The reception isn't manned. I had to call a phone number to get help. There is no room heating, and I had to call three times to get portable room heaters. The windows are single glazed and the room gets very chilly. In the shared bathroom, hot water kicked in after a long time (and a call to the reception). There is a wash basin in the room, which again had no hot water. The hotel is from 1720 (according to their wallpaper), and hence all the hot water and heating issues. There was no tv remote in the room, given the number of times we had to call the reception, we gave up.
Sea view
Shower - very poor
Room - smaller than expected
Decor- run down poorly maintained
Staff - unhelpful limited availability of staff
Very strange being asked for cash only as ‘machine’ broken and no receipt given
Locality and breakfast
No radiators in room only plug in heater and shower not properly fixed to the wall and irregular temperature
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