The Five Elements Hotel

Hotels
•
Independent
9.6 (5 reviews)
Germaneya 36, Sapareva Banya, Kustendil, 2650 , Sapareva Banya , BG
359-888610770

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Facilities

Free breakfast
Full-service spa
Fireplace in lobby
24-hour front desk
Luggage storage
Wheelchair accessible
Gift shops or newsstand
Conference space
Fireplace in lobby
Library
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Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Diverse and delicious food
Spacious and well-equipped spa
Great view from balcony
Amazing SPA zone with clean pools and comfortable temperature water
Cons:
Limited parking
Expensive breakfast
No spa services
Crowded indoor pool area and restaurant during peak times
Long wait times for restaurant tables
Minor maintenance issues in the rooms
Unclean balcony

Categories

Cleanliness
8
Guests consistently mentioned cleanliness as a positive aspect.
Service
8
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
8
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
8
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
8
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 01:10

Property Description

Luxurious Spa Services
Indulge in massages and body treatments at the full-service spa.

Outdoor Swimming Pools
Unwind in one of the 3 outdoor swimming pools after a day on the slopes.

Delicious Dining Options
Savor a meal at the restaurant or grab a snack at the hotel's coffee shop.

Book your stay at The Five Elements Hotel now for a relaxing and enjoyable experience!

Important information:

  • 24-hour pool access
  • Hot springs access available from 8:00 AM to 8:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

9.6
Based on 5 reviews
Cleanliness: 8
Service: 8
Location: 8
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
F
Felicia
10
Excellent hot spring hotel, amazing pools
Pros:

The rooms were comfortable though over-heated for early November. The hot spring pools were amazing; the water composition was great and there were numerous pools of varying temperatures warm enough for the cooler months of the year. Food at the restaurant was great and varied. We also enjoyed the massages at the spa.The receptionist was unable to find our Hotels.com reservation when we checked in, which proved a bit alarming. We trusted they eventually sorted out the issue during our stay.

2023-11-07 • via Nuitee
V
Verified traveler
10
Almost perfect!
Pros:

It’s difficult to find anything to say negative about this remarkable facility with attentive and caring staff, except one important factor; that is, exterior noise. During Saturday afternoon, loud/piercing bass-accentuated “techno” music poured in from the adjacent public pool, while during the
evening the restaurant across the way had singhe musician flooding the entire region with 10,000 Watts of outrageously loud and terribly mediocre music. Very disturbing and unfortunate .

2023-09-06 • via Nuitee
R
Roderic
10
Great stay.
Pros:

Very helpful staff all round and housekeeping were very helpful too.
Front desk were switched on and would adsist without waiting.

2023-09-03 • via Nuitee
T
Tony
10
Definitely recommended
Pros:

There was a minor issue with our room upon check in which was quickly and professionally fixed. The staff were always friendly and helpful and the hotel was lovely. Also the breakfast and evening meal, within the price, was excellent. The spa was absolutely wonderful.

2023-08-14 • via Nuitee
K
Kiril • partner
10
Pros:

With a few exceptions it’s a very nice hotel very new inside and out with plenty of parking lots good size rooms very friendly staff in all departments not to mention that everywhere was clean and shiny.
What we didn’t like was the automatic light switch on the balcony. If you want to get a seat on balcony after 9:30pm to enjoy the view of the nearby mountains you’ll be welcomed from all the insects being attracted by the light.
And other thing that could be done is to change the water in the cold basin every day - it gets warm and dirty after one day in use. Actually these are the only things that are little annoying but didn’t spoil our stay.

2023-07-28 • via Nuitee