Facilities

Free breakfast
Free WiFi
24-hour front desk
Continental breakfast
Concierge service
Wheelchair accessible
Snorkeling nearby
Free breakfast
Safe-deposit box at front desk
Smoke-free property
See all facilities

Review Highlights

Pros:
Excellent service
Amazing breakfast
Beautiful location
Helpful staff
Spacious and clean rooms

Categories

Cleanliness
10
The room was well appointed and clean.
Service
10
The owners and staff were amazing and helpful, providing thoughtful service.
Location
10
The location was excellent, with easy access to Centro.
Room Quality
10
The room was spacious and clean.
Amenities
10
Free bikes and a beautiful pool area.
Value for Money
10
Excellent value considering the quality of service and amenities.
Food and Beverage
10
The breakfast included was amazing and the restaurant food was exceptional.
Overall Experience
10
An outstanding experience with no negatives reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:21

Property Description

Relax at the Onsite Spa:
Pamper yourself with onsite massages or take a refreshing dip in the outdoor pool, perfect for unwinding during your stay.

Culinary Delights:
Indulge in flavorful meals at the hotel's restaurant or grab a quick bite from the snack bar/deli. Don't miss out on savoring your favorite drink at the bar/lounge.

Comfort and Entertainment:
Experience comfort in the 8 air-conditioned rooms equipped with Smart TVs, premium bedding, and rainfall showerheads in the bathrooms. Stay connected with free Wi-Fi and enjoy cable programming for entertainment.

Plan your next getaway at Blue Palm Bacalar and immerse yourself in the beauty of Bacalar.

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 15 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

10
Based on 48 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
L
Larry • partner
10
Pros:

Great staff, very knowledgeable and helpful

2025-09-30 • via Nuitee
L
LILLIE
10
Can't be beat!
Pros:

From the start, we had a very easy and informative check in process. We were shown to our well appointed, clean room which is situated around a gorgeous pool/courtyard area. The breakfast included is absolutely amazing! We also enjoyed a drink made with care at the bar on site. Location, grounds, and service were top notch! I would happily return!

2025-09-19 • via Nuitee
S
Skyler • partner
10
Pros:

My wife and I stayed here for 4 nights for our first time visiting Bacalar and the place was wonderful. The owners are amazing and helpful as well as the staff. Everything they do here is so thoughtful. The food at the on site restaurant Mistura is amazing a d they have some many options. The included breakfast is also top notch and we tried something new everyday. They also have free bikes so it made getting around to everything so easy. Centro is just a short 5 minute bike away. We really loved the location and pool. The room was also spacious and clean. We will definitely be back!

2025-09-13 • via Nuitee
J
John
10
Pros:

I’m a US citizen with a Mexican Permanente Status and while here in Quintana Roo I take side trips frequently to Bacalar and we had the most accommodating staff at the Blue Palm. I would highly recommend this resort and this is one I’ll stay at again. The absolute best breakfast in any resort in Bacalar. Sincerely JN lives in Akumal

2025-08-29 • via Nuitee
K
Kelli • partner
10
Pros:

The room was large and very comfortable. The staff are incredibly helpful and kind. The food at the restaurant was very good although they were closed a couple of the days/times we wanted to eat. In a safe area and walking distance to everything you could need. I would definitely stay again.

2025-06-20 • via Nuitee
K
Karina • family
10
Pros:

Lovely place.

2025-06-12 • via Nuitee
L
Lorraine
10
Pros:

We had a wonderful stay. The room was comfortable and clean. We appreciated receiving lots of good information when checking in about activities, restaurants, etc. Pool was lovely to cool off in and breakfast was really good with variety. Would definitely return.

2025-05-17 • via Nuitee
M
Mary • family
10
Pros:

This is an amazing boutique hotel that surprised us both when we arrived mid day. It is beautiful and although at first we thought the area was "iffy" that turned out to be absolutely wrong. Very safe, easy to walk to many dining areas and the main town square. The pool, hammocks, deck beds are all amazing. The landscaping on the hotel grounds is fantastic! The staff are wonderful. The girl at the front desk organized a massage company to come to the hotel. She also arranged a boat tour of the Bacalar Lagoon. I would love to stay here again!

2025-03-14 • via Nuitee
D
Dianne • partner
10
Pros:

We LOVED Blue Palm! It’s gorgeous and very personal. Also it’s well appointed and the staff are extremely helpful & knowledgeable.

2025-02-07 • via Nuitee
W
William
10
Pros:

Muy bien 10

2025-02-03 • via Nuitee
D
Dawn
10
An amazing piece of paradise!
Pros:

We had an amazing stay at the Blue Palm Bacalar! The grounds are stunning, with landscaping worthy of a botanical garden. The restaurant food is simply amazing. So delicious and beautifully served. The owners and all staff are friendly and very helpful. Our room was clean and very comfortable. I can’t recommend this hotel highly enough.

2025-02-02 • via Nuitee
K
kristi • partner
10
Pros:

Loved it! Wonderful small boutique hotel. Quiet, nice rooms, beds A/C, Large bathroom with hot shower. Restaurant on site. The breakfast that comes with the room is spectacular!! We will stay here again. TY!!

2025-01-08 • via Nuitee
S
Susan
10
A gem of a hotel - Home away from Home.
Pros:

My husband and I had the most amazing stay. The room was large, the bed extremely comfortable, and the morning included breakfast was fantastic. The pool is good for a dip and for relaxing in the hammocks after a long day at the lagoons. The hotel staff at the reception, the restaurant and housekeeping were extremely friendly and helpful. The hotel setting is very tropical and holiday like.The owners (Sam and Juan - originally from Atlanta, Georgia) are there pretty much 24x7 ensuring your stay is nothing less than perfect. A big thank you to everyone at the hotel for making our stay heavenly.

2025-01-08 • via Nuitee
R
Rebecca • family_with_children
8
Pros:

Would recommend staying here

2025-01-05 • via Nuitee
G
Gaston • partner
10
Pros:

The hotel is nice and clean. very friendly staff. very near to the center where restaurants are and close to the lagoon as well.

2025-01-04 • via Nuitee
Z
Ze
10
Pros:

Nice hotel!

2024-12-29 • via Nuitee
B
Benjamin
10
Prachtig verblijf. Super gastvrijheid!
Pros:

Super vriendelijke eigenaar en personeel.
Veel en goede tips voor uitstapjes en restaurants.
Heel mooi complex met prachtige binnentuin.
Fietsen zijn een bonus!
Zalig verblijf!!!

Tipje voor de eigenaar: een sfeerlampje aan het bed.
(Bij de nieuwe kamers de airco niet recht boven het bed hangen 😉)

2024-12-25 • via Nuitee
C
Carl Johan Henrik
10
En oas i Bacalar
Pros:

Blue Palm är verkligen en liten oas i Bacalar! När man kommer in genom grindarna ser man en härlig innergård med en slingrande pool och en massa solstolar där vi spenderade många timmar. Personalen var alla jättetrevliga och servicen var långt över förväntan.
Varje morgon går ägaren runt och hälsar nya gäster välkomna, och tipsar om vad Bacalar har att erbjuda. Vi hade långa och trevliga konversationer varje morgon.
Maten var fantastisk och alla våra vänner som var med på resan samlades på Blue Palm för vår avslutningsmiddag, alla var jättenöjda!
Cyklar fanns att låna när vi skulle på utflykter, och receptionen hjälpte oss med allt när vi behövde taxi, boka bussbiljetter och annat.

Allt som allt fem stjärnor för detta supermysiga boutique-hotell, vi kommer definitivt att komma tillbaka framöver!

2024-12-11 • via Nuitee
W
William
10
Pros:

Great place. Beautiful landscaping. Excellent food at the restaurant.

2024-09-25 • via Nuitee
V
veronica • partner
10
Pros:

Excelente trato, bonito y comodo hotel

2024-09-24 • via Nuitee