Dao by Dorsett West London

Hotels
•
Dorsett Hotels & Resorts
8.4 (2262 reviews)
56 Shepherd's Bush Green , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Good breakfast options
Cons:
Cleanliness issues
Inadequate amenities

Categories

Cleanliness
7
Several reviews highlighted cleanliness issues, including unrefilled amenities and general lack of thorough cleaning.
Service
9
Service was generally seen as adequate, though there were mentions of needing to request refills which might suggest a need for improvement.
Location
10
Location received positive feedback, being described as amazing and convenient with access to transit and shopping.
Room Quality
8
Room quality was mixed; some reviews appreciated spaciousness while others noted maintenance issues.
Amenities
7.5
Amenities were often mentioned as insufficient, particularly with issues around toiletries not being replenished.
Value for Money
8.3
Some guests felt that the value was affected by the service and cleanliness, especially given the price.
Food and Beverage
8.5
Breakfast received good comments but could benefit from more variety.
Overall Experience
8.9
Overall experience was generally positive despite several drawbacks in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:05

Property Description

Luxurious Accommodation and Convenient Location

Fully Equipped Kitchen and Modern Amenities

On-Site Restaurant and Family-Friendly Services

Experience the epitome of comfort and convenience at Dao by Dorsett West London. Indulge in our luxurious accommodations with a fully equipped kitchen, modern amenities, and stunning city views. Unwind at our on-site restaurant offering a child-friendly buffet or explore nearby attractions with sightseeing tours. With a fitness room, 24-hour front desk, and family rooms available, we cater to all your needs. Book now and make your London stay unforgettable.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2262 reviews
Cleanliness: 7
Service: 9
Location: 10
Room Quality: 8
Amenities: 7.5
Value for Money: 8.3
Food and Beverage: 8.5
Overall Experience: 8.9
W
Wilhelmina • extended_group • nl
7
Pros:

Fijn hotel, met studio in rustig deel van het hotel. Keukenblok is goed voorzien met o.a. magnetron/oven. Dichtbij metro naar het centrum.

Cons:

Op de 2-persoonskamer is er om te zitten slechts 1 klein bankje, niet veel breder dan een love seat. Daarom vroegen we een extra stoel bij de receptie. Die is helaas nooit gekomen.

2026-05-13 • via Nuitee
F
Francesco • couple • it
9
Toccata e fuga per concerto O2 EMPIRE
Pros:

Hotel molto grande e molto pulito. Vicinanza alla stazione di SHeperd's Bush, un plus alla struttura. Abbiamo soggiornato per un concerto al O2 Empire, esattamente di fianco alla struttura. impagabile avere l'hotel cosi' vicino.
Intorno alla struttura Pub, fast food e centro commerciale Westfield con possibilità di mangiare e comprare in ogni negozio.
Ultimo plus: la camera è molto più grande delle solite camere di Londra.

2026-05-11 • via Nuitee
M
Marie • couple • fr
8
2026-05-11 • via Nuitee
A
Amina • solo_traveller • ng
10
Wonderful and great experience
Pros:

Proximity to Westflied and spotless clean

Cons:

Everything

2026-05-08 • via Nuitee
G
Gary • solo_traveller • gb
7
Would stay again
Pros:

505 room was large with large wet room as room was a “disabled” space which was perfect for me as I had to recover from surgery.

Cons:

Whilst idea of apartmotel is good it would help if the stock of pots etc was sufficient to cook. I was provided with just a frying pan & had to request one. Also no manuals for heating and oven were not provided. The WiFi was intermittent and you have to sign in & out every day to get it to work. No bathrobe. No top up of toilet paper so I bought my own. Also no side table light I got one after requesting same.

2026-05-07 • via Nuitee
V
Vanessa • family_with_children • us
10
Very beautiful hotel with friendly staff and great accomadations
Pros:

the location to the bus made uber pick up and drop off difficult .

2026-05-06 • via Nuitee
S
Salvo • couple • it
9
2026-05-05 • via Nuitee
V
VANNIE • couple • za
10
management and staff are amazing
Pros:

excellent

Cons:

all was good

2026-05-01 • via Nuitee
K
Kathryn • family_with_children • gb
7
2026-04-30 • via Nuitee
N
nick • couple • gb
10
2026-04-28 • via Nuitee
R
Raymond Owusu • solo_traveller • gh
7
2026-04-26 • via Nuitee
K
Kubra Nur • family_with_children • be
8
Molto accogliente, mi sono sentito bene e al sicuro in questo hotel.
Pros:

Spaziosa, accogliente e avevamo tutto di cui avevamo bisogno (cucina, the caffè, ferro da stiro ecc..)

Cons:

Prezzo alto

2026-04-26 • via Nuitee
O
Omar • couple • gb
6
2026-04-26 • via Nuitee
A
Alec • couple • gb
4
2026-04-25 • via Nuitee
M
MiSun • family_with_children • de
10
2026-04-23 • via Nuitee
L
Liz • solo_traveller • gb
10
2026-04-23 • via Nuitee
H
Hannah • couple • gb
9
2026-04-21 • via Nuitee
L
Lisa • solo_traveller • gb
5
2026-04-20 • via Nuitee
F
Faye • couple • gb
9
Pros:

Everything was clean, staff were really helpful, little apartment was great!

Cons:

Nothing.

2026-04-19 • via Nuitee
N
Nwanneka • couple • gb
10
2026-04-19 • via Nuitee