Dao by Dorsett West London

Hotels
•
Dorsett Hotels & Resorts
8.4 (2227 reviews)
56 Shepherd's Bush Green , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Good breakfast options
Cons:
Cleanliness issues
Inadequate amenities

Categories

Cleanliness
7
Several reviews highlighted cleanliness issues, including unrefilled amenities and general lack of thorough cleaning.
Service
9
Service was generally seen as adequate, though there were mentions of needing to request refills which might suggest a need for improvement.
Location
10
Location received positive feedback, being described as amazing and convenient with access to transit and shopping.
Room Quality
8
Room quality was mixed; some reviews appreciated spaciousness while others noted maintenance issues.
Amenities
7.5
Amenities were often mentioned as insufficient, particularly with issues around toiletries not being replenished.
Value for Money
8.3
Some guests felt that the value was affected by the service and cleanliness, especially given the price.
Food and Beverage
8.5
Breakfast received good comments but could benefit from more variety.
Overall Experience
8.9
Overall experience was generally positive despite several drawbacks in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:05

Property Description

Luxurious Accommodation and Convenient Location

Fully Equipped Kitchen and Modern Amenities

On-Site Restaurant and Family-Friendly Services

Experience the epitome of comfort and convenience at Dao by Dorsett West London. Indulge in our luxurious accommodations with a fully equipped kitchen, modern amenities, and stunning city views. Unwind at our on-site restaurant offering a child-friendly buffet or explore nearby attractions with sightseeing tours. With a fitness room, 24-hour front desk, and family rooms available, we cater to all your needs. Book now and make your London stay unforgettable.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2227 reviews
Cleanliness: 7
Service: 9
Location: 10
Room Quality: 8
Amenities: 7.5
Value for Money: 8.3
Food and Beverage: 8.5
Overall Experience: 8.9
J
Jonathan • family_with_children • gb
8
2026-04-05 • via Nuitee
S
Soffia • couple • is
6
2026-04-01 • via Nuitee
A
Andrew • couple • gb
10
Terrific world class service
Pros:

Outstandingly friendly welcome

I had a >5 minute wait for my room and the check in desk gave me a drink voucher

The room was also upgraded for the wait.

Location was perfect and close to everything

I’ll be back

Cons:

Really it was a terrific experience.

2026-03-30 • via Nuitee
R
Ryan • couple • gb
10
2026-03-30 • via Nuitee
S
Sherihan • extended_group • gb
10
2026-03-30 • via Nuitee
Z
Zaharati • solo_traveller • gr
9
2026-03-30 • via Nuitee
H
Hedia • couple • fr
10
2026-03-28 • via Nuitee
C
Callum • couple • gb
4
2026-03-23 • via Nuitee
P
Pete • family_with_children • gb
9
Pros:

Everything bar one which I lost below

Cons:

The lifts where broken for the last 2 days which made it very hard as I had a small child with me

2026-03-23 • via Nuitee
C
Casey • couple • gb
7
2026-03-22 • via Nuitee
B
Bodenstein • solo_traveller • cz
8
2026-03-20 • via Nuitee
J
Julissa • family_with_children • nl
9
Pros:

De super vriendelijkheid van het personeel, locatie echt super, mooie ingerichte apartament en dat ze super attent zijn ik was jarig en de kamer was helemaal versierd super lief : )

Cons:

Het ontbijt lekker maar helaas werd niet aangevuld en veel was koud erg jammer

2026-03-13 • via Nuitee
M
Marie • family_with_children • fr
9
2026-03-12 • via Nuitee
T
Tanya • solo_traveller • au
8
Solid accommodation option close to Westfield and Olympia
Pros:

Great location, close to public transport options and the Westfield Shopping Centre and not far from Olympia. Comfortable rooms, great to have an iron and full size ironing board in the room. Good service from staff.

Cons:

Breakfast felt a bit expensive for what it is. Would be great to offer different pillow types. The room I stayed in is starting to feel a bit tired for a four star hotel, but still comfortable.

2026-03-12 • via Nuitee
S
Savauna • couple • gb
10
Pros:

The property was stylish, modern and very clean.

Cons:

The facilities at the property were poor, during my stay coffee was unavailable and room service was paused for longer periods of time which did interrupt my stay.

2026-03-07 • via Nuitee
D
Daniel Alexandros • couple • de
8
Es war sehr toll, ruhig und sauber.
Pros:

Hotelmitarbeiter an der Rezeption waren sehr freundlich und stets hilfsbereit. Sie konnten alle meme Probleme mehr als perfekt lösen !

2026-03-06 • via Nuitee
T
Tracy • couple • gb
9
Would’ve been 10/10 . But no bathrobes or slippers as stated . And the breakfast was cold .
Pros:

Very clean and spacious. Ideal for what we needed.

Cons:

Nothing

2026-03-03 • via Nuitee
N
Nixon Marshall • solo_traveller • lc
10
2026-02-28 • via Nuitee
E
Eleni Klea • solo_traveller • gr
9
I was given a very nice room with a view, hence my stay was very nice
2026-02-27 • via Nuitee
C
Cal Onwuna • extended_group • gb
10
2026-02-26 • via Nuitee