Dao by Dorsett West London

Hotels
•
Dorsett Hotels & Resorts
8.4 (2304 reviews)
56 Shepherd's Bush Green , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Good breakfast options
Cons:
Cleanliness issues
Inadequate amenities

Categories

Cleanliness
7
Several reviews highlighted cleanliness issues, including unrefilled amenities and general lack of thorough cleaning.
Service
9
Service was generally seen as adequate, though there were mentions of needing to request refills which might suggest a need for improvement.
Location
10
Location received positive feedback, being described as amazing and convenient with access to transit and shopping.
Room Quality
8
Room quality was mixed; some reviews appreciated spaciousness while others noted maintenance issues.
Amenities
7.5
Amenities were often mentioned as insufficient, particularly with issues around toiletries not being replenished.
Value for Money
8.3
Some guests felt that the value was affected by the service and cleanliness, especially given the price.
Food and Beverage
8.5
Breakfast received good comments but could benefit from more variety.
Overall Experience
8.9
Overall experience was generally positive despite several drawbacks in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:05

Property Description

Luxurious Accommodation and Convenient Location

Fully Equipped Kitchen and Modern Amenities

On-Site Restaurant and Family-Friendly Services

Experience the epitome of comfort and convenience at Dao by Dorsett West London. Indulge in our luxurious accommodations with a fully equipped kitchen, modern amenities, and stunning city views. Unwind at our on-site restaurant offering a child-friendly buffet or explore nearby attractions with sightseeing tours. With a fitness room, 24-hour front desk, and family rooms available, we cater to all your needs. Book now and make your London stay unforgettable.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2304 reviews
Cleanliness: 7
Service: 9
Location: 10
Room Quality: 8
Amenities: 7.5
Value for Money: 8.3
Food and Beverage: 8.5
Overall Experience: 8.9
P
Pui Yan • couple • gb
10
2026-06-26 • via Nuitee
L
Lewis • couple • gb
5
Cons:

We had 3 days with no hot water as the boiler broke down and I have been told and by email that i will be given a refund for those 3 days.

2026-06-26 • via Nuitee
A
Adam • solo_traveller • gb
1
Really bad stay
Pros:

I stayed for 2 days and they could not provide hot water it was freezing cold, and not another room to have a shower in.

Cons:

Staff were not helpful.

2026-06-24 • via Nuitee
R
Ray • solo_traveller • gb
6
Spacious Room but Customer Service Needs Improvement
Pros:

The room was spacious, which I appreciated. I could constantly hear a dripping noise from either the tap or the toilet, which made it difficult to sleep.

I had requested extra firm pillows for my room, but I found the pillows provided to be very light and uncomfortable to sleep on. The bed was not as soft as I had expected,, it felt quite springy and lacked the comfort I was hoping for.

Cons:

I feel the staff could have done more to make my stay feel welcoming and memorable. On arrival, Dante was polite, professional, and helpful throughout the check-in process. He made a positive first impression and was the only member of staff who truly stood out for his excellent customer service. He deserves recognition for the way he interacted with guests.

My experience with other members of staff did not match the same standard. During breakfast, I presented my breakfast voucher upon arrival, but I did not receive a warm greeting or any effort to make me feel welcomed. While the service was functional, it lacked the friendly and engaging approach that you would expect from a hotel of this standard.

When checking out, I handed my room key cards to the receptionist at the front desk. The interaction felt very transactional, and I was disappointed that I was not asked how my stay had been or whether everything had met my expectations. A simple question such as "How was your stay?" or "Did you enjoy your time with us?" can make a difference and shows genuine interest in guest satisfaction.

I believe there is an opportunity for the hotel to invest in customer service training for some members of staff. Small gestures, friendly conversations, and showing an interest in guests' experiences can enhance the overall impression of a stay.

2026-06-24 • via Nuitee
L
lilia • solo_traveller • gb
4
2026-06-19 • via Nuitee
L
lilia • family_with_children • gb
2
2026-06-19 • via Nuitee
R
Robert • family_with_children • au
8
Comfortable stay, and location was really good with shops and market nearby. Easy access to Tube.
Pros:

Having a well maintained free laundry in the basement was a real bonus.

2026-06-19 • via Nuitee
H
Huda • couple • om
10
2026-06-13 • via Nuitee
A
Anushree • solo_traveller • in
9
2026-06-13 • via Nuitee
K
kalvir • couple • gb
10
2026-06-12 • via Nuitee
S
Sejal • extended_group • us
6
Average
Pros:

Breakfast was same everyday and not very good. Soap and toilet paper not replaced on time. Otherwise hotel is ok.

Cons:

Breakfast

2026-06-12 • via Nuitee
O
omairville • solo_traveller • us
7
Great location, great price, don't expect much in amenities and services
Pros:

Great location, great price, friendly staff.

Cons:

Gym was closed for renovations. Breakfast was subpar and definitely not worth whatever they're charging for it (27 pounds per person per day during my stay), switched rooms 3 times because AC wasn't working in the first 2 (thermometer kept throwing up an error message that I had to YouTube to figure out), showers all smelled like piss (all 3 rooms we were in plus the room my sister was in on a different floor) I think due to their plumbing.

2026-06-10 • via Nuitee
A
Alexander • couple • de
6
Schön, wenn Mängel beseitigt werden würden
Pros:

Lage, Zimmer und Freundlichkeit des Personals sind voll in Ordnung.

Cons:

Es war trotz 2-maliger Aufforderung innerhalb von 5 Tagen nicht möglich, eine von beiden defekten Nachttischleuchten zu reparieren. In einer der beiden fehlte eine Glühbirne bzw. LED, die andere war einfach defekt.
Die Halterungen der Duschgels müssten mal einer Grundreinigung unterzogen werden

2026-06-09 • via Nuitee
A
Amar • solo_traveller • gb
2
2026-06-05 • via Nuitee
J
John • solo_traveller • gb
3
Catastrophically awful
Pros:

Room comfortable

Cons:

Check in was awful. Having booked a room with a Terrace it wasn’t any longer available and to the extent that they would be able to find one it would be one hour plus that I’d have to wait. I only booked the hotel because of the Terrace and it was disgraceful that they downgraded me. Never again.

2026-06-04 • via Nuitee
F
Farrukh • solo_traveller • us
3
Pros:

I am requesting a refund for my stay due to significant issues with the accommodation.

During my stay, the air conditioning was not functioning properly, making the room uncomfortable. In addition, the sink was clogged and could not drain properly, which affected the usability and cleanliness of the room.

These issues substantially impacted the quality of my stay and the accommodation did not meet the standards advertised at the time of booking. I would appreciate a refund or appropriate compensation for the inconvenience caused.

2026-06-04 • via Nuitee
G
Gary • solo_traveller • gb
8
2026-06-04 • via Nuitee
G
Gary • solo_traveller • gb
8
2026-06-04 • via Nuitee
G
Gary • solo_traveller • gb
8
2026-06-04 • via Nuitee
L
lyndab47 • Couples • Paris, Ile-de-France
10
Beautiful art deco hotel
Pros:

Excellent reception, the staff are so friendly and welcoming.Many thanks to Krishna who couldn’t do enough to help. Beautiful building, we had such a relaxing time.

2026-06-01 • via Tripadvisor