Orchard Hotel

Hotels
7.2 (2883 reviews)
86 Sussex Gardens , London , gb

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Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor breakfast
Lack of amenities

Categories

Cleanliness
7.35
Comments on cleanliness were generally positive, but issues with room maintenance and toilet problems were noted.
Service
8.31
Staff were described as helpful and friendly, although reception service could improve.
Location
9.35
Many reviews praised the convenient location near public transport and attractions.
Room Quality
6.31
Rooms were often described as small and lacking basic amenities like kettles.
Amenities
6.34
Missing amenities such as toiletries and coffee/tea facilities were a frequent complaint.
Value for Money
7.3
The pricing was considered fair for the location, but the basic offerings left some dissatisfied.
Food and Beverage
5.35
Breakfast was commonly criticized for its lack of variety and poor quality.
Overall Experience
7.32
Overall experience was mixed, highlighting both positives in location and service but notable negatives in room quality and breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:09

Property Description

Central Location in London
Nestled in the heart of London, Orchard Hotel provides easy access to top attractions like Madame Tussauds and Oxford Street, making it a prime choice for travelers seeking convenience and comfort.

Modern Amenities
Experience a comfortable stay in our 3-star accommodations equipped with flat-screen TVs, private bathrooms, and free WiFi. Select rooms offer stunning city views, ensuring a memorable and relaxing stay for our guests.

Exceptional Service
Our multilingual staff is available 24/7 at the reception to assist you during your stay, providing a personalized experience and ensuring all your needs are met seamlessly.

Ready to experience the perfect blend of convenience and comfort in London? Book your stay at Orchard Hotel now.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 2883 reviews
Cleanliness: 7.35
Service: 8.31
Location: 9.35
Room Quality: 6.31
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 5.35
Overall Experience: 7.32
A
Angela • couple • es
7
Pros:

El alojamiento

2026-04-11 • via Nuitee
M
Maria Angeles • family_with_children • es
9
2026-04-11 • via Nuitee
P
piscil78 • solo_traveller • fr
6
Hôtel 3 étoiles qui clairement ne les vaut pas
Pros:

L'emplacement est top !

Cons:

L'hôtel en lui même est vieillissant, mais ce n'est ni le pire, ni le plus important ! L'eau dans la douche passe du bouillant au froid sans toucher quoique ce soit, pas de pression et parfois meme plus d'eau du tout ! Pratique en pleine douche ou pour tirer la chasse d'eau !!!
Petit déjeuner très basique (juste céréales et/ou pain de mie), détail assez incroyable : pas de possibilité de chauffer du lait ! Petite colonie de rats devant l'hôtel car poubelles à même le sol.. Pour finir sur une note positive, les lits sont plutôt confortables mais seul l'emplacement vaut vraiment le coup..

2026-04-10 • via Nuitee
B
Bahar • solo_traveller • tr
10
2026-04-10 • via Nuitee
R
RUTH • solo_traveller • es
9
2026-04-10 • via Nuitee
C
Catherine • family_with_children • fr
9
2026-04-09 • via Nuitee
C
Concetta • extended_group • it
8
2026-04-09 • via Nuitee
I
Ian • family_with_children • gb
2
Didn’t sleep much due to the sounds of the plumbing and the road outside. Staff were nice.
Pros:

Nice pretty in a great location. Staff were friendly and the breakfast was good.

Cons:

Uncomfortable bed, windows were single pane so the sounds from the cars on the street lasted all night. Plumbing could be heard all night.

2026-04-08 • via Nuitee
E
Eli • family_with_children • es
7
2026-04-07 • via Nuitee
V
Vanessa • extended_group • at
8
2026-04-07 • via Nuitee
A
Ana • extended_group • es
7
2026-04-07 • via Nuitee
R
rajae • extended_group • ma
6
Pros:

Emplacement

Cons:

Taille de la chambre très petite.. toilette trop petite
Petit dejeuner: pas aussi varié

2026-04-07 • via Nuitee
D
Domingo Francisco • couple • es
10
2026-04-07 • via Nuitee
S
Stefan • extended_group • se
7
2026-04-07 • via Nuitee
A
Ainhoa • extended_group • es
8
Pros:

Muy buena ubicación. Cerca de la estación de padington y de paradas de autobús

Cons:

El desayuno un poco justo. No había champú ni gel de ducha

2026-04-07 • via Nuitee
D
David • family_with_children • es
7
Buena on cosas mejorables
Pros:

Ubicación buena y todo limpio

Cons:

Desayuno escaso, habitaciones pequeñas y ruido por la noche al estar en una avenida concurrida de vehículos.

2026-04-06 • via Nuitee
N
Natalia • extended_group • es
7
Pros:

La amabilidad de los trabajadores

2026-04-06 • via Nuitee
G
Gloria • family_with_children • es
6
Cons:

Desayuno demasiado pobre. No tenían leche caliente, el café malísimo, no había fruta

2026-04-06 • via Nuitee
A
Alberdi • solo_traveller • ar
8
2026-04-05 • via Nuitee
A
Amanda • couple • gb
5
Quiet hotel enabling good nights sleep in convenient location to Paddington Station
Pros:

Convenient location

Cons:

No tea/coffee making facilities in room and limited breakfast/dining facilities in narrow time frame 07.30-08.45

2026-04-03 • via Nuitee