Sultan Palace Kikambala

Hotels
•
Independent
6 (6 reviews)
Sultan Palace Road, Kikambala, Mtwapa, Kilifi County, 80109 , Mtwapa , KE
254-790666777

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Facilities

Proposal/romance packages available
Free WiFi
24-hour front desk
Wheelchair accessible
Outdoor furniture
Smoke-free property
Golf lessons available nearby
Playground on site
Free self parking
Mosquito nets
See all facilities

Review Highlights

Pros:
Great location
Perfect room quality
Cons:
Horrible service

Categories

Cleanliness
4.75
Not mentioned.
Service
2.75
The customer service is HORRIBLE. My experience was terrible.
Location
7.75
Beautiful location. I will be back for sure.
Room Quality
8.25
Everything was perfect! Will definitely keep returning!
Amenities
6.75
Not mentioned.
Value for Money
6.25
Not mentioned.
Food and Beverage
5.75
Not mentioned.
Overall Experience
5.75
Overall unsatisfactory experience due to service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:24

Property Description

Luxurious Accommodations
Enjoy a stay in one of our 24 uniquely decorated guestrooms, each with a private plunge pool and a flat-screen TV for your entertainment. Daily housekeeping keeps everything pristine.

Convenient Amenities
Make use of our complimentary wireless internet and the option for babysitting services. Free self-parking is available to all guests for ease of access.

Beachfront Paradise
Situated on the beach in Mtwapa, Sultan Palace Kikambala offers a prime location just a short drive to attractions like Mtwapa Mall and stunning beaches like Bamburi and Nyali.

Don't miss the chance to experience luxury and relaxation at Sultan Palace Kikambala – book your stay today!

Important information:

  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

6
Based on 6 reviews
Cleanliness: 4.75
Service: 2.75
Location: 7.75
Room Quality: 8.25
Amenities: 6.75
Value for Money: 6.25
Food and Beverage: 5.75
Overall Experience: 5.75
M
Mary • family_with_children
2
Pros:

The customer service is HORRIBLE. My experience was terrible. The property uses Expedia for marketing purposes, once they get clients on Expedia, calls them and asks them to cancel the booking since the property only takes direct clients only. So they allowed us in but at midnight, they came and forced us out . That was the worst experience ever

2025-08-20 • via Nuitee
O
Omar • family
10
Pros:

Beautiful location. I will be back for sure.

2025-07-21 • via Nuitee
P
Purity Mwaura • family
10
Pros:

Everything was perfect! Will definitely keep returning!

2025-07-16 • via Nuitee
P
Priska • partner
6
Pros:

Für über 56 Stunden keinen Strom und kein Wasser, also kein Duschen, kein WC... immer wieder WLan- Unterbrüche. Mit Frühstück gebucht und erst nach langem Hin und Her hat es dann endlich am 3. Tag geklappt-

2024-09-12 • via Nuitee
Z
Zeid
2
Pros:

Horrible customer service, 1st property ever I booked on Expedia and got a downgrade as a Platinum Member. From a deluxe villa to an apartment and was told I got it cheaper than what it's supposed to be but I guess they don't understand Platinum privileges on Expedia or Hotels.com and they don't work to international standards. No principle and professionalism and they have different prices for themselves than what you see on Expedia or Hotels.com. Was told to add money on top of what I paid on Expedia for the Deluxe villa I booked for, I've never experienced anything like this to wherever I've booked and traveled around the world in summer and other seasons. They couldn't honor my second booking after 3 days either for my family members which I had already paid for so I had to cancel and wait for my refund from Expedia.

2024-08-18 • via Nuitee
A
Amina • family
8
Pros:

I loved the view,the garden it's very beautiful we enjoyed our stay,Its family friendly. The beach was very beautiful and lovely. The waterpark was so fun for the kids. The kids couldn't get enough of it so we extend our stay. I will definitely recommend to anybody even family's or couples.

2022-08-02 • via Nuitee