Home2 Suites By Hilton Redding

It is in a good location right off the freeway. Ashley at the front desk was fantastic, as she resolved a noise issue with another occupant in a prompt and professional manner. The breakfast was outstanding and the gentleman preparing the food was personable and attentive. The room was spacious and clean.

My husband and I stayed one night at Home2 Suites by Hilton and had a very pleasant experience. The reception staff was excellent—friendly, welcoming, and efficient. Our room was clean, well-appointed, and the bed was very comfortable, allowing us to get a great night’s sleep.

When we realized we needed a notepad and paper, we stopped by the front desk. The staff responded immediately and promptly provided what we needed, which we really appreciated.

The complimentary hot breakfast buffet offered a nice variety of choices, making it a great way to start the day. Overall, we had an excellent stay and would gladly stay here again.

Location and comfort

The staff were great! Rich gave us recommendations for lunch and was ready to help with anything we needed. Every staff member we came in contact with were very kind. Extremely clean hotel!

It was a little further from the sites than we expected but it was still pretty good location wise and close to good restaurants and walking distance to the trains and trams etc

We checked in very late at the end of a long drive. Staff was pleasant at check-in. But the room turned out to be less than acceptable. We needed a mobility accessible room and there was only one available. Unfortunately, the bed was unusable on one side due to springs poking through. This meant neither of us could use that side of the bed; an extremely limiting factor.

Because this was the only mobility accessible room available, there wasn't any point in calling the front desk at 2 a.m. and asking to change rooms. As it was, by the time we were able to get to sleep after our trip and get enough sleep we missed breakfast.

In the morning we discovered that the selector for the shower (shower head vs. hand-held sprayer) had been oriented upside down. It took several minutes to sort that out.

When we left, I asked at the front desk for some consideration due to the condition of the bed. Desk personnel told me since I'd partially paid with points for the stay, there was nothing the hotel could do; that I'd have to contact Hilton Honors directly. I was offered, and accepted, two bottles of water (which is typically offered to Honors members for free) and two Kind bars (total value $14). This was not presented as in lieu of any additional adjustment.

When I contacted Hilton Honors, as instructed by hotel staff, I was told management said since I waited until check out, and hadn't reported the issue immediately, at 2 a.m. in the morning, that I'd waited too long. And that by accepting the water/Kind bars I had been sufficiently compensated for the issue.

This isn't an accurate representation of the sequence of events. Calling at 2 a.m. to request a room change to a non-mobility room was pointless. And front desk staff made NO representation that by accepting water and Kind bars we were waiving our rights to any adjustment to the rate.

As long time Hilton Honors members, we were expecting more support from Hilton to resolve this issue equitably.

Cleanliness and location. Close to freeway and places to eat,etc

Staff were awesome