Sleep Inn & Suites Grovetown - Augusta West

Hotels
•
Sleep Inn
7 (243 reviews)
456 Park West Drive , Grovetown , US

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Children allowed

Facilities

Fitness center
Swimming pool
24-hour front desk
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Meeting/banquet facilities
Dry cleaning
Outdoor pool
See all facilities

Review Highlights

Pros:
Good location (near Cracker Barrel, walkable area)
Friendly, helpful front desk staff
Comfortable bed/mattress and cool sheets
Pool available for quick cooling off
Room had TV, fridge and microwave
Easy parking
Some guests reported clean rooms
Convenient for budget travelers
Cons:
Frequent cleanliness issues (crumbs under bed, roaches, moldy smells)
Poor breakfast and coffee quality
Gym broken and unclean
Pool sometimes closed / false advertising
AC failures in some rooms
Unauthorized room entry and billing/refund disputes
Extra charges and booking price discrepancies
Elevator glass/fingerprints and general smears indicating poor upkeep

Categories

Cleanliness
4.5
Multiple guests reported unclean rooms, crumbs under beds, roaches, moldy/wet-ashtray smells and inconsistent housekeeping; a few guests noted clean rooms, but overall cleanliness reports are negative.
Service
10
Staff are frequently described as friendly and helpful at the front desk and responsive with pricing/requests; a minority of serious service complaints (rude staff, unauthorized room entry, refund issues) were reported but most reviews praise the staff.
Location
9.5
Location repeatedly noted as convenient and in a good area (near Cracker Barrel and walkable amenities), which guests consistently praised.
Room Quality
6.5
Mixed room quality: several guests mentioned comfortable beds, cool sheets and functioning appliances (TV, fridge, microwave), but others reported AC failures, odors, and general dinginess or motel-like condition.
Amenities
6
Amenities are mixed: pool is present and appreciated by some but sometimes unusable; gym reported broken/unclean; parking easy; breakfast offering is weak or inconsistent.
Value for Money
5.5
Guests found the hotel affordable but often felt it did not meet expectations for the price (felt like a motel, extra charges, booking price discrepancies).
Food and Beverage
4
Multiple complaints about the breakfast and coffee (poor quality, limited/old supplies); several guests recommended nearby alternatives instead.
Overall Experience
10
Overall experiences vary widely: many guests highlight friendly staff, comfortable beds and good location leading to a very satisfactory stay, though a subset experienced serious issues (illness, mold, billing/refund problems). The generally positive service and location lift overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Convenient Location Near Augusta Attractions
Located in Grovetown, the Sleep Inn & Suites Augusta West Near Fort Eisenhower offers easy access to popular attractions like Augusta National Golf Club and Augusta Museum of History.

Comfortable Rooms with Modern Amenities
Each room is equipped with air conditioning, a flat-screen TV, fridge, coffee machine, and free toiletries. Guests can relax in a private bathroom with a bath and hairdryer, and make use of the provided desk and wardrobe.

Close Proximity to Key Destinations
With Augusta State University, Forest Hills Golf Course, Augusta Mall, and Confederate Monument nearby, guests have plenty to explore. Plus, being just 25 km from Augusta Regional Airport adds to the hotel's convenience.

Book your stay at Sleep Inn & Suites Augusta West Near Fort Eisenhower for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 243 reviews
Cleanliness: 4.5
Service: 10
Location: 9.5
Room Quality: 6.5
Amenities: 6
Value for Money: 5.5
Food and Beverage: 4
Overall Experience: 10
J
Jason • solo_traveller • us
8
2026-11-01 • via Nuitee
W
Wolfgang • solo_traveller • us
10
Great Overall Value
Pros:

Room was clean, Good supplies, Bed Comfortable. TV good, Fridge and Microwave good. Showers great pressure and soap supplies easy on walls. Parking easy with a small smokers area in the back. Small pool good to jump in quick and cool off.

Cons:

The food and coffee. Sorry guys not good on the breakfast situation. When you grab the one of 500 creamers left out and try it in your coffee then it coagulates... its a great thing that Cracker Barrel is within walking distance seriously folks. If you have never done hospitality before then try looking at how other hotels do it. Cause that was no good my friends.

2026-10-31 • via Nuitee
J
Jessica • couple • us
10
2026-10-29 • via Nuitee
C
Cameron • family_with_children • us
5
It was affordable but it should have been much better.
Pros:

It has a pool.

Cons:

The rooms seemed clean until you are looking for something that dropped under the bed and you see a bunch of crumbs and trash. The staff also seemed rude as well. On the morning I was supposed to leave I went down to breakfast around 8:30am and when I came back up to pack at around 9:00am my room key didn’t work even though my check out time was 11:00am . So I had to go downstairs and get them to reinstate my room key to get back in my room. The person across the hall from our room said the same thing happened to them.

2026-08-31 • via Nuitee
D
David • solo_traveller • us
4
Pros:

Location

Cons:

The roaches in the room

2026-08-28 • via Nuitee
G
Giuliano • extended_group • us
10
2026-08-24 • via Nuitee
A
Allen • solo_traveller • us
2
2026-08-24 • via Nuitee
T
Tiffany • couple • us
2
I wasn’t impressed like I say the staff was great but the hotel itself was not that great for the price.
Pros:

The staff was very nice at the front desk. They helped us out right away on the price and was very accommodating. The location was great for where we were going and it’s next to Cracker Barrel which was super convenient for a pregnant lady like me lol.

Cons:

It was very unclean. False advertisement because you couldn’t use the pool. The room was dirty when I entered it but I didn’t want to cause a big issue so I cleaned what I could. When the room was replenished we got a roll of toilet paper and two new towels. I was not impressed for the price. It felt more like staying in a motel 8 than a nice hotel. The breakfast wasn’t that great either.
I wish I could say anything nice but I won’t make this mistake again and I will do better research next time.

2026-08-10 • via Nuitee
J
Johnathan • couple • us
7
2026-08-09 • via Nuitee
M
Michael • solo_traveller • us
1
Do not ever stay here. Horrendous and I was sick for days after my short stay. Ended up at the ER for it.
Pros:

Nothing

Cons:

The rooms smelled of mold, and wet ashtrays. Food cramps and everything felt greasy. The AC never worked, and they never refunded my money even though they agreed to.

2026-08-08 • via Nuitee
P
Pamela • couple • us
10
2026-08-07 • via Nuitee
E
Evelyn • solo_traveller • us
7
Pros:

The pool was nice.

Cons:

Windows Glass & Stainless Steel in elevator needs to be cleaned. Finger prints and smears make it seem lees clean. The gym was broken and really unclean, Other than that it was a good stay. It would have been excellent otherwise.

2026-07-20 • via Nuitee
M
Maryann • couple • us
10
Cold AC, cool sheets & a clean room what more could you ask for.
Pros:

Everything was great

Cons:

Absolutely nothing

2026-07-18 • via Nuitee
A
Amandeep • family_with_children • ca
5
Pros:

Comfy mattress

Cons:

They charged me extra $20 than what Expedia told me, which lost my faith in Expedia.

2026-07-13 • via Nuitee
G
Giuliano • extended_group • us
7
2026-07-09 • via Nuitee
E
Esterica • couple • us
8
You get what you pay for!
Pros:

It was in a good area, staff were friendly and nice.

Cons:

Are one night they knocked on the door and entered your room. Yes they took out my trash and gave me one new towel but my bathroom light blowed and it was never fixed and they lied about the damage deposit I have not received that yet so…

2026-07-09 • via Nuitee
E
Esterica • couple • us
7
2026-07-07 • via Nuitee
A
Antoinette • solo_traveller • us
10
2026-07-07 • via Nuitee
N
Nichelle • couple • us
9
2026-07-06 • via Nuitee
A
Andrew • solo_traveller • us
8
2026-07-03 • via Nuitee