Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Room size complaints

Categories

Cleanliness
8.6
There were reports of poor maintenance and issues with cleanliness in some reviews.
Service
9.57
The staff was described as friendly and accommodating, with specific praise for their assistance.
Location
10
The location was consistently praised as excellent and convenient for accessing tourist attractions.
Room Quality
8.56
Some mentioned the rooms being adequate, but there were complaints about size and some maintenance issues.
Amenities
9.09
Amenities like the rooftop bar and restaurant were well-received, though some room facilities needed improvement.
Value for Money
9.55
Considered good value for an apartment setup compared to average hotel rates.
Food and Beverage
8.6
The dining options received mixed feedback, with some praising quality and others noting a limited selection.
Overall Experience
9.6
Generally positive experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:15

Property Description

Luxurious Accommodation in the Heart of Madrid

Modern Amenities and Services
SmartRental Collection Gran Vía Capital offers free WiFi, a 24-hour front desk, and air-conditioned units with a range of convenient appliances. The property also boasts a modern restaurant serving Japanese cuisine and a rooftop pool for guests to relax and unwind.

Convenient Location and Nearby Attractions
Situated just 600 meters from Madrid's city center, guests can easily explore popular attractions like Gran Via Metro Station, Gran Via, and Thyssen-Bornemisza Museum. Additionally, the hotel provides easy access to sightseeing tours and a paid airport shuttle service for added convenience.

Family-Friendly and Accessible
With family rooms and facilities for disabled guests, SmartRental Collection Gran Vía Capital ensures a comfortable stay for all guests. Each unit comes with essential amenities, including bed linen, towels, and a private bathroom, making it a perfect choice for families and travelers with special requirements.

Experience luxury and convenience at SmartRental Collection Gran Vía Capital - book your stay now for an unforgettable Madrid getaway!

Important information:

Jacuzzi and hydromassage bathtubs are assigned to some room types. They will be available upon prior reservation of those specific rooms.
A Security Deposit may be required at check-in.

Daily cleaning: On request, free of charge

Change towels: Consult policy in the establishment

Sheet change: every 6 daysThis property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 36 per day.

Location

Guest Reviews

9.2
Based on 4192 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.56
Amenities: 9.09
Value for Money: 9.55
Food and Beverage: 8.6
Overall Experience: 9.6
A
Antonio Jose • family_with_children • mx
10
2026-04-18 • via Nuitee
F
Fotios • family_with_children • gr
10
2026-04-18 • via Nuitee
I
Inemesit • family_with_children • ng
10
Exceptional
Pros:

The bar, the food and the staffs. it was such a lovely destination with easy access to the city. the staff were happy to help. overall it is simply amazing .

Cons:

the pool wasn't in a good condition. I was a bit disappointed about it.

2026-04-17 • via Nuitee
F
Faye • family_with_children • gb
10
We had a great stay. Apartment was clean and had a fabulous terrace but just a shame that it was so small. But we were a
Pros:

Very central, we walked everywhere

Cons:

Our apartment was very small

2026-04-17 • via Nuitee
I
Irene • extended_group • es
10
PERFECTO
2026-04-17 • via Nuitee
J
Janine • extended_group • nl
9
2026-04-16 • via Nuitee
N
Nanda • solo_traveller • ch
10
Parfait pour un court séjour au centre de Madrid
Pros:

Hotel super bien placé sur la Gran Via. Facile d’accès. Appart très comfy et spacieux avec une deco stylé. Personnel très à l’écoute et sympa.

2026-04-16 • via Nuitee
S
Suzanne • family_with_children • gb
9
First class hotel with friendly staff
Pros:

Location and facilities were superb

Cons:

The central location meant it was quite noisy at night from neighbouring bars

2026-04-15 • via Nuitee
M
Marko • extended_group • rs
10
2026-04-14 • via Nuitee
A
AMANDINE • family_with_children • fr
10
Excellent séjour!
Pros:

La situation géographique est parfaite pour visiter la ville, les lits sont confortables et la chambre était très propre.

2026-04-13 • via Nuitee
A
Ann • extended_group • se
10
2026-04-13 • via Nuitee
L
Leandro Javier • couple • es
10
2026-04-13 • via Nuitee
A
Ana • extended_group • es
9
2026-04-12 • via Nuitee
C
Chiara • family_with_children • it
9
Pros:

Posizione fantastica

Cons:

Manca il bidet nel bagno

2026-04-12 • via Nuitee
R
Rita • family_with_children • pt
9
2026-04-12 • via Nuitee
R
Rita • family_with_children • pt
9
2026-04-12 • via Nuitee
M
marcial • extended_group • es
10
2026-04-12 • via Nuitee
E
Eyk • family_with_children • de
9
Alles war gut, wir wahren zufrieden.
Pros:

Top Lage, Personal sehr freundlich

2026-04-12 • via Nuitee
M
Ma • family_with_children • de
9
2026-04-12 • via Nuitee
M
Merve • extended_group • tr
10
Pros:

Her şey güzeldi tasarımı ve kullanımı kolay temiz alanı vardı çok da yardımcı oldular resepsiyondaki ismael bey bize çok güler yüzlü ve canayakın davrandı. Her sorunumuzla güzelce ilgilendi kendilerine de çok teşekkür ederiz

2026-04-12 • via Nuitee