Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Room size complaints

Categories

Cleanliness
8.6
There were reports of poor maintenance and issues with cleanliness in some reviews.
Service
9.57
The staff was described as friendly and accommodating, with specific praise for their assistance.
Location
10
The location was consistently praised as excellent and convenient for accessing tourist attractions.
Room Quality
8.56
Some mentioned the rooms being adequate, but there were complaints about size and some maintenance issues.
Amenities
9.09
Amenities like the rooftop bar and restaurant were well-received, though some room facilities needed improvement.
Value for Money
9.55
Considered good value for an apartment setup compared to average hotel rates.
Food and Beverage
8.6
The dining options received mixed feedback, with some praising quality and others noting a limited selection.
Overall Experience
9.6
Generally positive experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:15

Property Description

Luxurious Accommodation in the Heart of Madrid

Modern Amenities and Services
SmartRental Collection Gran Vía Capital offers free WiFi, a 24-hour front desk, and air-conditioned units with a range of convenient appliances. The property also boasts a modern restaurant serving Japanese cuisine and a rooftop pool for guests to relax and unwind.

Convenient Location and Nearby Attractions
Situated just 600 meters from Madrid's city center, guests can easily explore popular attractions like Gran Via Metro Station, Gran Via, and Thyssen-Bornemisza Museum. Additionally, the hotel provides easy access to sightseeing tours and a paid airport shuttle service for added convenience.

Family-Friendly and Accessible
With family rooms and facilities for disabled guests, SmartRental Collection Gran Vía Capital ensures a comfortable stay for all guests. Each unit comes with essential amenities, including bed linen, towels, and a private bathroom, making it a perfect choice for families and travelers with special requirements.

Experience luxury and convenience at SmartRental Collection Gran Vía Capital - book your stay now for an unforgettable Madrid getaway!

Important information:

Jacuzzi and hydromassage bathtubs are assigned to some room types. They will be available upon prior reservation of those specific rooms.
A Security Deposit may be required at check-in.

Daily cleaning: On request, free of charge

Change towels: Consult policy in the establishment

Sheet change: every 6 daysThis property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 36 per day.

Location

Guest Reviews

9.2
Based on 4192 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.56
Amenities: 9.09
Value for Money: 9.55
Food and Beverage: 8.6
Overall Experience: 9.6
I
IdanGoor • couple • il
10
2026-03-14 • via Nuitee
M
Mustafa • family_with_children • tr
9
2026-03-14 • via Nuitee
P
Pablo • extended_group • ar
8
Gran estadía.
Pros:

Muy bien ubicada y excelentes instalaciones.

Cons:

Me gustó todo.

2026-03-12 • via Nuitee
I
Isabel M. • family_with_children • es
10
Pros:

Ubicación y limpieza

Cons:

Todo estaba genial, ninguna queja

2026-03-12 • via Nuitee
K
Karen • couple • gb
10
Great modern facilities with lovely staff.
Pros:

We have stayed before and our second visit didn’t disappoint. The hotel is perfectly situated and modern with comfortable rooms.

Cons:

Nothing.

2026-03-10 • via Nuitee
R
Ruben • extended_group • ar
10
ESTADÍA EXCELENTE
Pros:

Todo, las comodidades, la atención, el servicio, la ubicación

Cons:

Me gustó todo

2026-03-10 • via Nuitee
A
Aleksandra • family_with_children • pl
10
2026-03-10 • via Nuitee
M
miquel • couple • es
10
2026-03-09 • via Nuitee
J
Juan Antonio • extended_group • es
10
2026-03-08 • via Nuitee
J
Juan Antonio • extended_group • es
10
2026-03-08 • via Nuitee
S
sandra • family_with_children • es
7
Siempre voy pero esta vez habia cositas que arreglar creo
Pros:

El personal y la ubicacion

Cons:

Instalaciones algo regulares el sofá horrible..incomodo y para 3 fatal y la cama la que tiene el baño dentro tenia un lado mas hundido

2026-03-08 • via Nuitee
N
Nikoleta • family_with_children • sk
10
2026-03-07 • via Nuitee
H
Helena • couple • pt
7
2026-03-07 • via Nuitee
S
SOLEDAD • couple • ar
9
Excelente!!
Pros:

El personal fue encantador, amables. Tienen una atención única. Las habitaciones están impecables,

Cons:

Nada

2026-03-07 • via Nuitee
J
Julie Nathalie Coiffure • family_with_children • fr
5
Cons:

Trop de bruit

2026-03-06 • via Nuitee
Y
Yordanka • extended_group • de
10
2026-03-06 • via Nuitee
H
Hegymeginé Jakó • extended_group • hu
10
Szuper választás Madrid szívében
Pros:

Tökéletes lokáció

Cons:

Nincs ilyen

2026-03-06 • via Nuitee
M
Monika • couple • es
10
2026-03-05 • via Nuitee
M
Mona Brit • family_with_children • ee
8
2026-03-05 • via Nuitee
A
Antonio • family_with_children • it
10
Non vedo l’ora di tornarci
Pros:

Siamo stati nella struttura il 28 febbraio per due notti ed è stata una sorpresa meravigliosa. Tutto perfetto: posizione, pulizia, rapporto qualità prezzo, disponibilità e gentilezza dello staff. Andiamo spesso a Madrid e da oggi in poi alloggerò sempre da loro. Bellissima esperienza

Cons:

Tutto nella perfezione

2026-03-03 • via Nuitee