Facilities

Free WiFi
Luggage storage
Designated smoking area
Wheelchair accessible
Elevator
Tours/ticket assistance
Housekeeping on request
Well-lit path to entrance

Review Highlights

Pros:
Clean
Spacious

Categories

Cleanliness
7.64
Clean and spacious.
Service
8.11
Standard quality for this hotel tier.
Location
8.15
Standard quality for this hotel tier.
Room Quality
8.1
Standard quality for this hotel tier.
Amenities
8.13
Standard quality for this hotel tier.
Value for Money
8.09
Standard quality for this hotel tier.
Food and Beverage
8.14
Standard quality for this hotel tier.
Overall Experience
7.61
Overall experience aligns with target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:12

Property Description

Prime Location in London City Centre
Explore London with ease, steps away from University College London and a short walk from The British Museum.

Convenient Amenities
Enjoy complimentary wireless internet access and concierge services during your stay. Additional features include luggage storage, laundry facilities, and an elevator.

Cozy Guestrooms
Relax in one of our 16 guestrooms with complimentary wireless internet access and well-equipped bathrooms. With washers/dryers, turndown service, and weekly housekeeping, we ensure a comfortable stay.

Book your stay at The Residen and immerse yourself in the heart of London's cultural and historic charm.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Property follows regional sanitization guidelines We're Good To Go (UK)

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Property follows sanitization practices of COVID-19 Guidelines (WHO)

See all policies

Location

Guest Reviews

8
Based on 18 reviews
Cleanliness: 7.64
Service: 8.11
Location: 8.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 7.61
H
Hasan
8
Pros:

Clean and spacious

2025-09-08 • via Nuitee
S
Sarah
10
Pros:

Beautiful clean apartment. Well located. Would definitely book again.

2025-05-17 • via Nuitee
Y
Yun
4
No warm water
Pros:

There was no warm water, sent message to the apartment agent, same where the check in instructions was from, at 6pm, receive no answer, not even next day, if ever will.

We traveled with baby and toddler, no warm water was a big discomfort, should a basic confort available.

Was advertised as sound proof, that was definitely not the case, if people passing by the entrance one would think they're in the room.



2024-11-11 • via Nuitee
C
Chloe
10
Pros:

This was clean and a great stay

2024-10-18 • via Nuitee
L
Lana • partner
10
Pros:

Convenient location

2024-10-16 • via Nuitee
M
Miranda
6
Merkezi.
Pros:

Çok temiz ve merkeziydi. Konforlu ve büyük bir daireydi.

2024-08-19 • via Nuitee
H
Hazel
8
Just what we needed
Pros:

The apartment was really well located for a visit to the British Museum, places to eat and access to the tube network. I stayed with my 2 children and they were happy to set up separate beds. The only downside was it was rather hot, the bathroom was like a sauna and we couldn’t turn the radiator in there off. It’s only a minor downside as the windows open. I will stay here with my family again.

2024-02-15 • via Nuitee
J
J S
2
Extremely Disappointed: A Disastrous Experience
Pros:

Upon entering the room (Apartment 6a), we were immediately overwhelmed by a strong and persistent stench of cigarettes. The smell was so pervasive that it was impossible to ignore. As non-smokers, we found this highly unpleasant and unacceptable, and it triggered breathing difficulties for my wife who had previously been asthmatic. It was clear that a previous resident had smoked in the room and it had not been adequately cleaned. After about 30 minutes sitting on the couch, we noticed our clothes had started to smell of cigarettes. We left the apartment with the windows wide open for a few hours, but when we returned the smell was as bad as ever.

To address this issue, we attempted to contact the management by phone as there is no on-site presence at The Residen. We made a total of seventeen calls early in the evening, using three different numbers provided, but were utterly unsuccessful in reaching anyone. We left multiple voicemail messages explaining our situation and expressing our willingness to move to another apartment, but we never received any response or acknowledgement.

Overall, our experience with The Residen Aparthotel was an absolute disaster. The management have refused to refund or compensate us even though we didn’t stay for any of the three nights we had booked. As a courtesy, I emailed them a draft of this review a week before I posted it, but they ignored that too.

2023-07-18 • via Nuitee
D
Denise • family
10
Pros:

It was a lovely place but was advertised as being Covent Gardens… it was a fair walk to Covent Gardens. However had we not stayed up here we wouldn’t have discovered Charlotte Street which ended up being one of our favourite areas in London. Overall great place, awesome service and beautiful room.

2023-07-08 • via Nuitee
C
Charles
2
Minimum Security Prison
Pros:

This is not a hotel.

It is an apartment building that has units being rented out to travelers.

Check in was confusing, had to personally try the code on stranger's doors to get in becuase, no one answers ALL 5 phone numbers provided to guests.

The entire unit has NO AIR COND. hot as heck the whole day,

Street side is super noisy with traffic and/or cosntruction, rear side has people throwing away trash into huge bins in the early hours.

Beds and linens are filthy, beds horrible quality.

Last day we left the room and got locked out when trying to get our luggage to rush to airport.

Had to call 20 times to get our luggage and not miss our plane.

2023-07-07 • via Nuitee
W
Waleed
10
Pros:

Best place to live

2023-06-27 • via Nuitee
E
emerald • family
6
Pros:

Close to tube

2023-06-11 • via Nuitee
S
Sarra • family
10
Pros:

The property was lovely, modern, and well-equipped. We were close to many sites and the tube station. Would definitely stay again!

2023-05-20 • via Nuitee
M
Mark
6
Pros:

This is an apartment, not a hotel. Really good location, great apartment. However, the pillows are so lumpy that it’s like sleeping

2022-12-24 • via Nuitee
I
Ivette
8
Cute flat in London
Pros:

Great apartment in the heart of London. Easy access in and out of building and very comfortable for a family.

2022-11-16 • via Nuitee
J
Jose Antonio Poo Del • family_with_children
8
Pros:

El proceso de llegada al inmueble no es práctico

2022-10-06 • via Nuitee
R
Rose
10
Fabulous
Pros:

Fantastic place to stay for a large group, clean and accomodating

2022-09-15 • via Nuitee
H
Halbert
6
Reasonable but Roaches
Pros:

We stayed at the Residen for 1 night in their 3 bedroom penthouse. The staff were great and excellent with communication. The apartment was decorated decently but the place somehow still felt a little neglected. No central air and the fans supplied could use an update as well. Biggest downfall was at night a lot of ROACHES came out. I relayed this to their office and received an apology but no kind of compensation for the inconvenience.

2022-08-01 • via Nuitee