Court Square Hotel Long Island City New York , Belvilla District 6 Formerly Sonder

The access code did not work, leaving me locked outside late at night with no staff available to help. Several suspicious individuals were always hanging outside the entrance and one followed me inside claiming to be staying in my room, which made the situation feel unsafe and prevented me from accessing the room. I contacted both the property and support multiple times but did not receive proper assistance, was left waiting late at night, and ultimately had to find alternative accommodation at my own expense. Despite the seriousness of the situation, the property has not taken responsibility or issued a refund. This is a serious safety risk and I strongly recommend future guests be cautious before booking.

Kleine bedden, geen receptie waardoor je voor vragen steeds moest bellen naar een helpdesk in India met mensen die niet goed verstaanbaar Engels spraken. Erg gehorig omdat het naast een metrolijn ligt

Atendimento on-line péssimo. Um dos piores que já vi. Não condiz com a equipe local que e maravilhosa e salvou nossa experiência. Troquem de administradora de reservas. Nosso Checkin foi super conturbado por não termos todas as instruções até 2h após o horário de Checkin. Sorte que conseguimos falar com o gerente no local. A Falta de Manutenção dos locker de malas também atrasou.

It was kind of hard to find the 'Hotel' entry since there is no sign and there are a bunch of businesses on the ground level. The code is also kind of long to have to enter for main door, elevator, room door...

Check in was horrible.
First they didn’t give me the check in code even when I have asked them multiple times before arriving. And no one was at the lobby so I couldn’t get in, and I have to call them to get the code.
Then they gave me wrong room type. I called them and let them know then they sent me to another room which is still the wrong room type. It took 3 tries to get me the room type that I booked.

No tiene personal con el que contactarse. Cuando llegas nadie te avisa que necesitas un código para ingresar al edificio y a tu habitación y podes pasar largo tiempo afuera esperando (ni que hablar si llegas de madrugada y está frio). Escribis y te contesta IA , amablemente pero no soluciona tu problema. Todos los días que estuvimos vimos viajeros en la misma siutación que habíamos vivido nuestro primer día. Lo mismo s ucede para reponer toallas, PH o elementos del baño, nadie nunca nos trajo lo que pedimos, a pesar que insistimos varias veces. Es una buena opción calidad /precio en NY, pero si tuviera una recepción atendida por un ser humano que solucionara estos inconvenientes, sería mucho mejor.

When it was part of Sonder, the customer service was great. With the current management, it doesn’t exist. There is a NY phone number one can call but everyone who answered clearly doesn’t understand the property or understand the culture. We called to ask for a box of Kleenex and a roll of toilet paper. We had to spell Kleenex and explained what that is for the one who was on the phone. At the end, we did not get those two items but we got a roll of Paper Towel, that is used for the kitchen (see picture). Throughout our 5-day stay, we did not see anyone cleaning the public hallway, building entrance etc etc. This is now run very differently than Sonder.

Check-in details didn't arrive until 5pm (an hour after the hotel's check-in time). There were 10 luggage lockers in the lobby, but 7 of them had broken locks—including all of the larger sized lockers, and no storage alternatives. I received the wrong access code multiple times and was locked outside of the hotel waiting for customer service to answer the phone to provide me with the correct passcode—this happened most notably upon arrival and when returning to retrieve my luggage. The wifi was unreliable and down for a day during my stay. Communication from the hotel leading up to and throughout my stay was scarce.

This is not a hotel. These are apartments and that should be clearly specified. I was traveling with a toddler and I was looking for an actual hotel, with the 24hr staff in premises and the in room service. This wasn't that. It is just a building with apartments and if there wasn't a random person inside to open the door, I would have been stuck with a sleeping toddler in my arms under the rain. So, I strongly believe that they are misrepresenting the service.

No hay lobby , llegas y no sabes que hacer , deberían explicar que es un hotel totalmente online y que no hay personal que te reciba , si hay personal que limpian y lo hacen muy bien, debes pagar todo en online y asegurarte de que te envíen el código de la puerta principal por correo electrónico , que es el mismo código que se usa en el elevador para subir , también el código y número de la habitación, si especifican eso desde el principio todo es más fácil , vi más de 10 personas llegar al hotel y estar perdidos sin saber que hacer , luego de eso , el hotel es perfecto y es muy privado.

The Bad:
The biggest issue is that this is a "staffless" hotel managed entirely remotely. There is no one on-site. Everything—from the front door to the elevator and your room—is operated by a digital code.
Because I extended my stay, my codes failed me three different times. I found myself stuck outside the building or my room, trying to explain the situation to a remote support team in India. It was incredibly frustrating to be stranded for 30 minutes at a time just trying to get back into my own room.
Verdict: Great if you want a clean, well-located apartment, but a complete nightmare if your digital code has any issues. The lack of on-