Candlewood Suites Tulsa Hills - Jenks by IHG

Hotels
•
IHG
8.6 (90 reviews)
219 S Gateway Place W, Jenks, Oklahoma, 74037 , Jenks , US
+1 918-518-6800

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Pets allowed

Facilities

Elevator
Smoke-free property
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
24-hour business center
Free self parking
Pool sun loungers
24-hour fitness facilities
Banquet hall
See all facilities

Review Highlights

Pros:
Clean and often described as immaculate
Very comfortable beds
Rooftop bar and grill (good food/drinks)
Convenient location near restaurants and outlets
Friendly staff in multiple reports
Cons:
Front desk inattentive or rude in several reviews
High incidental/deposit amounts and delayed refunds
Occasional housekeeping/room maintenance issues (unvacuumed carpet, shower stain, AC off, recliner broken)
No breakfast / inconvenient restaurant hours
Noise from outside/adjacent business mentioned

Categories

Cleanliness
8.2
Mostly praised as very clean and even 'immaculate' in several reviews, but some reports of unvacuumed carpet and a visible stain in the shower indicate occasional housekeeping lapses.
Service
7.8
Mixed reports: several staff described as friendly and helpful, but multiple complaints about inattentive front desk, rude check-in attendant, slow/tangential responses to requests, and deposit handling issues.
Location
9.2
Convenient location near restaurants, Riverwalk and premium outlets noted positively; one mention of noise from a nearby indoor gun range but overall location praised.
Room Quality
8.3
Beds frequently described as very comfortable and room sizes acceptable, though isolated issues reported (dull odor, AC off on arrival, recliner not functioning, loose shower handle).
Amenities
9.6
Rooftop bar and grill repeatedly highlighted as a major positive (flatbread and rooftop service called out); some inconvenience noted for lack of breakfast service/hours, but overall amenities are a strong selling point.
Value for Money
7.2
Several guests questioned value: concerns about high incidental/deposit amounts ($300 mentioned), perceived poor value for price, and comments that rate did not match service/offerings in some stays.
Food and Beverage
8.9
Food and rooftop beverage service described very positively (flatbread and rooftop grill praised), though limited restaurant hours and no breakfast were noted as drawbacks.
Overall Experience
9.6
Many guests reported a great stay and intent to return, praising cleanliness, comfort, and rooftop amenities; negative experiences (service lapses, deposit issues, isolated cleanliness/room defects) lower some stays but overall sentiment is strongly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Recreational Amenities for Relaxation: Enjoy our outdoor pool and fitness center during your stay to unwind and rejuvenate.

Convenient Features: Benefit from our business center, 24-hour front desk, and free onsite parking for a hassle-free experience.

Cozy Accommodations: Rest in comfort in our air-conditioned rooms with Smart TVs, pillowtop beds, and complimentary Wi-Fi for your entertainment needs.

A stay at Candlewood Suites Tulsa Hills, an IHG Hotel in Jenks, offers proximity to key attractions like Oral Roberts University and River Spirit Casino Resort. Book now to experience convenience and comfort during your visit.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.6
Based on 90 reviews
Cleanliness: 8.2
Service: 7.8
Location: 9.2
Room Quality: 8.3
Amenities: 9.6
Value for Money: 7.2
Food and Beverage: 8.9
Overall Experience: 9.6
T
Tawalla • family
8
Pros:

Everything was good. Although a little noisy outside and can hear people in next room

2025-10-12 • via Nuitee
B
Benjamin
8
Pros:

Overall the stay was great. The staff was Room had a dull odor. Recliner did not recline. Bottom of the shower handle was loose.

2025-10-03 • via Nuitee
T
Therese • family
6
Pros:

We found the hotel to be up to our standards in terms of cleanliness. What we found lacking was the front desk staff, who often failed to acknowledge our comings and goings, as they were frequently on their phones or chatting with other hotel staff.
Additionally, we booked a larger room with a separate bedroom, and upon entering the room, we found the AC turned off - on a 90-degree day. Attention to detail is everything.

2025-09-29 • via Nuitee
T
Tyler
10
Pros:

It was the cleanest hotel. I’ve stayed in a long time. Also the most comfortable bed. The staff was friendly and suggested without asking the restaurant as well as other things in the surrounding area. I really appreciated that I will definitely stay here again.

2025-09-28 • via Nuitee
A
Adrianne
2
Pros:

Never stay at this hotel. They told me my deposit would be back within 24-72 hours and its been niw over 96 hours (4 days) with no deposit. No damage to the room (even the hotel said there was no incidentals). It also looked like poop smudged in the shower. The check in attendent was rude. The space is definitely smaller thannother Candlewoods too. Would not recommend.

2025-08-29 • via Nuitee
A
Amy • partner
8
Pros:

The beds are amazing and the flat bread at tge roof top bar was very good!

2025-08-17 • via Nuitee
M
Michelle • family
8
Pros:

Bed comfort

2025-08-12 • via Nuitee
E
Elizabeth • family
4
Pros:

Our carpet hadn't been vaccumed (food crumbs & trash), we called the desk & were told they would handle it immediately. It never happened. We cLled nack rhey next morning & got the run around. They would not replace our towels until we brought then the "dirty ones" , the restaurant hours are inconvenient & they don't serve breakfast. Not worth the $140 a night.

2025-07-27 • via Nuitee
K
Kristie
10
Pros:

NA

2025-06-07 • via Nuitee
A
Andrew
10
Pros:

GREAT

2025-05-23 • via Nuitee
A
Angela
10
Pros:

Beautiful hotel and rooms!!! Only complaint is elevator not working but I generally take stairs anyway so not really an issue except for luggage.

2025-05-21 • via Nuitee
M
Marisela • family
10
Pros:

This was my 3rd stay at Candlewood Suites. It’s convenient to the restaurants at Riverwalk and shopping at Premium Outlets

2025-05-11 • via Nuitee
L
Lawton
8
Pros:

I know the rooms have some nicer amenities, but a $300 deposit for one night? Wow.

2025-05-02 • via Nuitee
M
Mary • family
10
Pros:

Could use toilet paper holder
Could use soap dish
Shower curtain needs to be wider
Chair for vanity in bathroom

2025-05-02 • via Nuitee
K
Katelynn • partner
10
Pros:

The property was immaculate, making our stay both comfortable and enjoyable. It was a bonus that there’s a rooftop bar and grill on the premises. Would definitely stay again!

2025-04-18 • via Nuitee
S
Sally
10
Pros:

Good stay!

2025-03-26 • via Nuitee
R
Rebecca • family
10
Pros:

Rooms are consistently clean and comfortable!

2025-03-16 • via Nuitee
L
Lila • partner
10
Pros:

Very nice place!

2025-01-18 • via Nuitee
M
myung
10
Pros:

They want to hold too much money for incidental.

2025-01-16 • via Nuitee
A
Amber
10
Pros:

Very clean. Great staff and the rooftop bar/restaurant was stellar.

2025-01-07 • via Nuitee