Residence Inn by Marriott San Juan Isla Verde

Hotels
•
Residence Inn
8.3 (786 reviews)
6500 Isla Verde Avenue, Isla Verde , San Juan , pr

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Amenities
Room Size
Service
Cons:
Breakfast Quality
Cleanliness Issues
Staff Service

Categories

Cleanliness
7.85
Several reviews mentioned issues with smells and cleanliness.
Service
8.75
Mixed comments on service; some praised it, others pointed out rudeness.
Location
9.05
Many reviews highlighted the excellent location.
Room Quality
8.05
Guests appreciated room size and amenities, though some noted odors.
Amenities
8.55
Facilities were generally praised; some additional services noted.
Value for Money
8.05
Concerns raised about pricing compared to quality.
Food and Beverage
7.55
Breakfast quality was frequently criticized.
Overall Experience
8.55
Most guests reported positive experiences despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:44

Property Description

Luxurious Amenities

Residence Inn by Marriott San Juan Isla Verde offers a range of luxurious amenities including free bikes, an outdoor swimming pool, and a fitness centre. Guests can also unwind in the shared lounge or enjoy free WiFi throughout the property.

Convenience at Your Fingertips

With an ATM on-site, a business centre, and a bar for relaxation, this hotel ensures convenience for all guests. The multilingual staff at the reception provide non-stop assistance, making your stay stress-free and enjoyable.

Prime Location

Located just 300 metres from Isla Verde and within close proximity to Pine Grove Beach and Museum of Art of Puerto Rico, this hotel offers the perfect blend of relaxation and exploration. Don't miss the chance to experience the beauty of San Juan at Residence Inn by Marriott San Juan Isla Verde.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 19 per day.

Location

Guest Reviews

8.3
Based on 786 reviews
Cleanliness: 7.85
Service: 8.75
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 8.55
C
CINTIA • couple • pr
10
2026-05-30 • via Nuitee
A
Andrea • couple • us
10
2026-05-25 • via Nuitee
D
Durrani • family_with_children • us
10
2026-05-25 • via Nuitee
J
Jose • extended_group • us
8
Buena
Pros:

Muy limpio y moderno

Cons:

Desayunos muy mediocres y cierra temprano debería cerrar por lo menos a las 10:00Am

2026-05-25 • via Nuitee
N
Natasha • couple • pr
10
2026-05-23 • via Nuitee
R
Ruben • couple • us
7
Need better comfortable mattress
Pros:

Location

Cons:

Poor internet and tv services

2026-05-15 • via Nuitee
J
Julio • couple • pr
9
2026-05-09 • via Nuitee
R
reynaldo • couple • us
8
Pros:

Very good

2026-05-07 • via Nuitee
W
Wanda • extended_group • pr
9
Hay cosas que pueden mejorar
Pros:

Un lugar hermoso y cómodo

Cons:

No me gustó el cobro adicional para utilizar en el hotel! Ya que no consumimos en el restaurante y perdimos ese dinero! Aún más cuando eso es diario!

2026-05-07 • via Nuitee
A
ANGELA • couple • co
1
Decepcionados
Pros:

Tuvimos cobros que no mencionaron lo cual desajustó nuestro presupuesto

Cons:

Nos cobraron 200usd que nunca mencionaron por objetos que nunca usamos pues no íbamos de vacaciones los cuales exigimos nos sean reintegrados

2026-05-07 • via Nuitee
E
Evon • couple • us
8
2026-05-06 • via Nuitee
G
Gerena lopez • couple • us
9
2026-05-04 • via Nuitee
T
Talisia • couple • us
2
2026-05-02 • via Nuitee
J
Joe Freddy • couple • us
8
Pros:

Donde esta situado

Cons:

Parece que la alfombra del pasillo o el aire acondicionado huele a humedad como a hongo en el piso 6

2026-04-21 • via Nuitee
A
Alexis • couple • us
10
2026-04-19 • via Nuitee
4
487gn • Business
10
Doesn’t trip
Pros:

Beautiful new hotel less than a block from the beach incredible pool and great little café next-door. Rooms are top-notch.

2026-04-17 • via Tripadvisor
C
chasten • couple • us
9
2026-04-05 • via Nuitee
B
Benita • couple • us
10
2026-04-05 • via Nuitee
L
Luis Rafael • couple • us
9
Pros:

Friendly and helpful staff. Room service consierge constantly checking guest satisfaction

Cons:

Bland and cheap breakfast.

2026-04-05 • via Nuitee
D
Destination658065 • Family
2
Kristina Gomez & Marriott charge their guest fraudulent "smoking fees" for blow drying hair
Pros:

My family and I visited this hotel for a portion of our stay. On our last day checking out, we received a doorstep letter. The letter stated the room detector alarmed for "smoking". We're traveling with our 3 year year old and as a non-smoking family, you could imagine my surprise. My partner blow dried her hair at the time of the "reported smoking".The front desk said the monitors aren't able to give detailed reports as to the type of smoke but I needed to speak with the manager Kristina Gomez Sunday. After speaking with Kristina Gomez, she is holding her ground and insistent we were smoking with no evidence besides a faulty report. Another way to make $350. If there was in fact smoking, it would've lingered the next day of our checkout. No common sense present.
If you're looking for a mediocre stay with poor service, you found your place.

2026-03-27 • via Tripadvisor