Hotel Plaza by Kavia

Hotels
•
Kavia Hotels
8.5 (1533 reviews)
Avenida Paseo de Montejo, Nº481 Entre 39 y 41. , Mérida , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Currency exchange
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Friendly staff
Cons:
Poor cleanliness
Service inconsistencies
Amenities lacking

Categories

Cleanliness
6.89
Several mentions of cleanliness issues, including dirty rooms and inadequate cleaning.
Service
9.86
Mixed reviews on service; however, notable mentions of helpful staff and good service were present.
Location
9.9
Multiple reviews praised the excellent location.
Room Quality
7.85
Some rooms were described as spacious and comfortable, while others had issues with beds and maintenance.
Amenities
7.88
Mixed feelings regarding amenities; some shortcomings noted such as lack of towels and a small pool.
Value for Money
8.84
General sentiment was that, despite issues, the price was fair for the location and space.
Food and Beverage
7.89
Breakfast issues noted; not included and lack of options was criticized.
Overall Experience
8.86
Overall positive experience despite some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:39

Property Description

Central Location in Mérida
Hotel Plaza by Kavia is conveniently situated in the heart of Mérida, offering easy access to popular attractions such as Merida Cathedral and Main Square.

Comfortable Rooms with Modern Amenities
Guests can enjoy air-conditioned rooms equipped with essential amenities like a coffee machine, fridge, and flat-screen TV, ensuring a comfortable stay during their visit to Mérida.

Relaxing Outdoor Pool and Terrace
Unwind by the outdoor swimming pool or soak up the sun on the hotel's terrace, providing a perfect spot to relax after a day of exploring the city.

Experience the best of Mérida at Hotel Plaza by Kavia. Book now for a memorable stay in this vibrant city.

Important information:

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 1533 reviews
Cleanliness: 6.89
Service: 9.86
Location: 9.9
Room Quality: 7.85
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 7.89
Overall Experience: 8.86
Y
Yoreme • solo_traveller • mx
8
Pros:

Muy amable el personal

2026-03-14 • via Nuitee
M
Mendoza • couple • us
10
2026-03-12 • via Nuitee
M
Mendoza • solo_traveller • us
10
2026-03-12 • via Nuitee
O
OATL • family_with_children • mx
9
Pros:

La ubicación es inmejorable y tiene restaurantes buenos muy cerca.

Cons:

Que no hay quien ayude con el equipaje.

2026-03-10 • via Nuitee
T
Terry • family_with_children • ca
8
2026-03-07 • via Nuitee
R
Rafael • couple • co
8
Buena relación precio calidad
Pros:

Habitación amplia, Silencioso y bien ubicado.

Cons:

Ducha sin agua caliente. Temperatura de tibia a fría.

2026-03-03 • via Nuitee
M
marc • couple • us
8
2026-02-28 • via Nuitee
S
Santiago • couple • mx
10
2026-02-28 • via Nuitee
A
Alejandra • family_with_children • mx
10
Pros:

La ubicación, ay muchos lugares cerca

2026-02-24 • via Nuitee
S
Stanley • family_with_children • us
8
Basic, reasonable, meets all needs without frills. Fantastic location
Pros:

Location. Shared terraces overlooking Paseo Montejo. The Trattoria downstairs is great and very lively.

Cons:

Some staff not friendly or helpful. Aden, on the reception, was the exception.
Large room with no seating. 1 chair but obviously had space where a sofa had been

2026-02-23 • via Nuitee
M
Maria Elisa • family_with_children • mx
9
en relacion a precio la estancia cumplio con mis espectativas
Pros:

Limpieza de las habitaciones y Wifi para acceder a Netflix

2026-02-23 • via Nuitee
V
Victoria • family_with_children • es
1
2026-02-22 • via Nuitee
O
OLAN HDEZ • family_with_children • mx
7
Pros:

Esta cerca del paseo montejo

Cons:

Tardan mucho en enviar la factura, le preguntas al personal y te dicen ya se la enviaremos pasan 2 días no todavía no me ha llegado

2026-02-14 • via Nuitee
J
Julio munoz • family_with_children • mx
10
Pros:

Todo

Cons:

Sin comentarios

2026-02-12 • via Nuitee
G
Guido • family_with_children • it
5
2026-02-10 • via Nuitee
M
Marc • couple • fr
6
On y retournera pas
Pros:

Lieu OK ... chambre ok .

Cons:

Très bruyant.... et quand on le dit , on nous réponds que c'est normal ...

2026-02-10 • via Nuitee
C
CESAR • family_with_children • mx
9
Vista a Mérida
Pros:

Evidentemente la ubicación es excelente. La habitación, cama, ducha muy buenas. El desayuno lo ofrecen en el café de al lado, pero muy bueno también.

Cons:

Lamentablemente, el estacionamiento no se encuentra en la misma ubicación del hotel. Aunque ofrecen que se cierra en la noche, al principio que llegamos estaba tan vacío que estacioné en la calle y luego si lo dejamos en la noche y habían más vehículos.

2026-01-29 • via Nuitee
M
mariano • family_with_children • ar
8
Buen hotel!
Pros:

Habitaciones amplias, modernas, camas grandes y cómodas. La ubicación es muy buena. Abajo hay un café y un restaurante, muy buena zona.

Cons:

esta un poco flojo en limpieza. Se nota especialmente en el baño.

2026-01-28 • via Nuitee
Z
Zita • couple • hu
5
.
Pros:

-

Cons:

-

2026-01-27 • via Nuitee
Z
Zita • couple • hu
5
Not recommended, reality not really meets with the photos on the website.
Pros:

Near to downtown.
On the smart tv you can use streaming apps.

Cons:

Bathroom glass surfaces were dirty, no hand towel, no storage for handsoap at the sink, no equipment to clean the toilet. Also there were old stains on the towels and on the sheet as well.
At the reception there was absolutely no one who spoke proper english, communicating with the staff was difficult!

2026-01-27 • via Nuitee