Hotel Plaza by Kavia

Hotels
•
Kavia Hotels
8.5 (1578 reviews)
Avenida Paseo de Montejo, Nº481 Entre 39 y 41. , Mérida , mx

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Friendly staff
Cons:
Poor cleanliness
Service inconsistencies
Amenities lacking

Categories

Cleanliness
6.89
Several mentions of cleanliness issues, including dirty rooms and inadequate cleaning.
Service
9.86
Mixed reviews on service; however, notable mentions of helpful staff and good service were present.
Location
9.9
Multiple reviews praised the excellent location.
Room Quality
7.85
Some rooms were described as spacious and comfortable, while others had issues with beds and maintenance.
Amenities
7.88
Mixed feelings regarding amenities; some shortcomings noted such as lack of towels and a small pool.
Value for Money
8.84
General sentiment was that, despite issues, the price was fair for the location and space.
Food and Beverage
7.89
Breakfast issues noted; not included and lack of options was criticized.
Overall Experience
8.86
Overall positive experience despite some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:39

Property Description

Central Location in Mérida
Hotel Plaza by Kavia is conveniently situated in the heart of Mérida, offering easy access to popular attractions such as Merida Cathedral and Main Square.

Comfortable Rooms with Modern Amenities
Guests can enjoy air-conditioned rooms equipped with essential amenities like a coffee machine, fridge, and flat-screen TV, ensuring a comfortable stay during their visit to Mérida.

Relaxing Outdoor Pool and Terrace
Unwind by the outdoor swimming pool or soak up the sun on the hotel's terrace, providing a perfect spot to relax after a day of exploring the city.

Experience the best of Mérida at Hotel Plaza by Kavia. Book now for a memorable stay in this vibrant city.

Important information:

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 1578 reviews
Cleanliness: 6.89
Service: 9.86
Location: 9.9
Room Quality: 7.85
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 7.89
Overall Experience: 8.86
E
edgar erik • solo_traveller • mx
10
Pros:

Hubicacion muy buena, el cuarto de buen tamaño

Cons:

Lo unico que no me gustó fue que el clima no enfriaba al 100, como que faltaba mantenimiento del clima o un clima un poco mas grande ya que el cuarto es grande, si enfriaba regular como quiera pero creo que si mejoran eso estaría genial

2026-05-07 • via Nuitee
A
Angelica Merari • family_with_children • mx
4
Si buscas comodidad aquí no es , si buscas algo centrico y buena hubicacion a qui es
Pros:

Excelente hubicacion
Tiene elevador 🛗
Camas cómodas

Cons:

Sábanas súper económicas
Endredon igual súper económicas se sintieron de los más chafa 😅🤣 no sirven !!
La habitación estaba sucia , había pelos en la cama
Llaves de grifo y regara en mal estado

Tv pilas no servian del control
Los lavabos tapados eran un asco!!

2026-05-06 • via Nuitee
T
Tameny • extended_group • mx
10
Muy buen hotel, instalaciones y ubicación
Pros:

Las instalaciones, el servicio y la ubicación

Cons:

Todos estuvo perfecto

2026-05-05 • via Nuitee
V
Vianey • family_with_children • mx
8
Un hotel cómodo con excelente ubicación
Pros:

La ubicación está ideal para visitar Paseo Montejo

Cons:

La coladera del baño donde está la regadera despedía mal olor.

2026-05-04 • via Nuitee
R
Ricardo • solo_traveller • mx
10
Excelente Opción de Alojamiento.
Pros:

La ubicación, los interiores de la habitación, la atención de los recepcionistas y staff.

Cons:

Todo me gustó, no le ví un pero.

2026-05-04 • via Nuitee
R
Raoul • solo_traveller • ca
8
A good choice for a short stay.
Pros:

Very conveniently located. A big room with all the necessary amenities: renovated bathroom, safe in the room, good A/C.

Cons:

Not much attention to detail, service was ok (upon request).

2026-05-03 • via Nuitee
G
Gisel • solo_traveller • mx
10
Ubicación perfecta en Paseo Montejo
Pros:

La ubicación es perfecta y las habitaciones son muy cómodas

Cons:

Que no hay área de fumadores

2026-04-25 • via Nuitee
G
Gonzalez • family_with_children • mx
10
2026-04-24 • via Nuitee
R
Rocío • solo_traveller • mx
9
Buena ubicación, excelente relación precio-calidad
Pros:

Excelente relación precio-calidad y buena ubicación

Cons:

Hay un poco de ruido por las noches que viene de los restaurantes aledaños y de la recepción

2026-04-20 • via Nuitee
M
Mario eduardo • solo_traveller • mx
10
2026-04-17 • via Nuitee
J
JUAN • family_with_children • mx
9
EXCELENTE
2026-04-16 • via Nuitee
G
Gabriel • family_with_children • mx
9
Buen hotel para visitar y disfrutar Mérida
Pros:

La ubicación, la relación precio calidad, las camas estaban cómodas, el tamaño de la habitación esta muy bien.

Cons:

No servia el extractor de aire del baño y salían olores fuertes del desagüe de la regadera si se olvida de colocar el tapón del mismo.

2026-04-08 • via Nuitee
G
Gabriele • couple • de
9
2026-04-08 • via Nuitee
J
Juana Cinthia Lizbeth • couple • mx
10
2026-04-08 • via Nuitee
I
Irma Jani • family_with_children • mx
9
2026-04-07 • via Nuitee
J
Jose Manuel • family_with_children • mx
10
2026-04-06 • via Nuitee
S
Sosa • solo_traveller • mx
9
2026-04-06 • via Nuitee
J
Jose Manuel • family_with_children • mx
10
2026-04-06 • via Nuitee
D
Diana Victoria • family_with_children • mx
10
Si regresaría
Pros:

Las habitaciones son super amplias

Cons:

La alberca es muy pequeña y estaba sucia

2026-04-04 • via Nuitee
M
Marine • couple • mx
10
Bien ubicado con muy buenas habitaciones.
Pros:

Habitaciones cómodas, amplias y bonitas.

Cons:

Sin comentario

2026-03-31 • via Nuitee