Hyatt Centric Congress Avenue Austin

Hotels
Hyatt Centric
8.8 (445 reviews)
721 Congress Ave , Austin , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Clean and modern
Cons:
Slow valet service
Small room size

Categories

Cleanliness
8.01
Reviews indicated cleanliness was satisfactory but had some mentions of issues such as small room space.
Service
9.48
Staff consistently described as friendly, helpful, and accommodating.
Location
9.02
Location praised for being close to various attractions, though some concerns about safety were noted.
Room Quality
8.47
Rooms were reported as modern and comfortable, but some were noted as being small.
Amenities
9
Amenities mentioned included a rooftop bar and espresso machine, but parking was a concern.
Value for Money
8.46
Prices considered reasonable for the location but some room issues affected value perception.
Food and Beverage
8.51
Breakfast was praised, but high prices for coffee were noted.
Overall Experience
9.48
Most reviews indicated a positive overall experience with several mentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:31

Property Description

Luxurious Accommodation
Discover comfort and style at Hyatt Centric Congress Avenue Austin, where each room is equipped with modern amenities like a flat-screen TV, plush bedding, and a private bathroom.

Convenient Facilities
Enjoy the convenience of a fitness centre, terrace, and on-site restaurant and bar during your stay. With room service, free WiFi, and a 24-hour front desk, we ensure all your needs are met seamlessly.

Central Location
Located just steps away from Austin's city centre and popular attractions like Capitol Building and Paramount Theatre, our hotel is the perfect choice for both leisure and business travelers.

Experience the best of Austin at Hyatt Centric Congress Avenue Austin. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

8.8
Based on 445 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.02
Room Quality: 8.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 9.48
D
Dominique
10
Pros:

Just all around great stay. Front desk staff was incredible

2025-10-11 via Nuitee
R
Robin
10
Pros:

Wonderful friendly helpful staff! Clean rooms!

2025-10-08 via Nuitee
K
Keven
10
Pros:

Great stay!

2025-10-07 via Nuitee
T
Tanja family_with_children de
9
2025-10-06 via Nuitee
K
Krista
2
Pros:

Elevators were not working And we had to carry our luggage down 24 flights and they did nothing for the inconvenience

2025-10-06 via Nuitee
C
Chloe family_with_children gb
9
Great stay in Austin.
Pros:

Modern clean room, friendly, helpful and accommodating staff. All requests handled very quickly. Good location and comfortable beds.

Cons:

Valet sometimes a little slow in busy periods despite requesting vehicle.

2025-10-05 via Nuitee
A
Alan
10
Pros:

Not bad...and geeat Pet Friendly

2025-10-03 via Nuitee
C
Christopher
4
Pros:

Super small rooms. For the price I would say it’s not worth it.

2025-10-02 via Nuitee
M
Mary
10
Pros:

The staff were all wonderful, very friendly and helpful. Great location for shows at the Paramount theater.

2025-10-01 via Nuitee
S
sarah family
10
Pros:

Great location, walking distance to amazing food and good night life. Go Longhorns!!!!

2025-09-21 via Nuitee
R
Rebecca family
6
Pros:

We were disappointed that valet was our only option for parking and it was a surprise extra cost to us. We were disappointed at the lack of privacy as well. Definitely not family friendly.

2025-09-21 via Nuitee
L
Lisa family
8
Pros:

Convenient location if you want to stay downtown near bars. Nice staff.

2025-09-17 via Nuitee
T
tommy
10
Pros:

Good

2025-09-15 via Nuitee
J
Julie family
4
Pros:

Had several other reservations at this property for the coming months that were cancelled. Zero welcoming atmosphere. Bar on 8 had no service. Room was so dark and no workspace.

2025-09-11 via Nuitee
S
Seid family
2
Pros:

they don’t have parking, room is loke storage you don’t feel comfortable, our room cieling was like concrete no surface on top of concrete and it gives us feeling we are not in hotel we are in prison

2025-09-11 via Nuitee
J
Joyce
10
Pros:

T

2025-09-11 via Nuitee
A
Alicia M partner
4
Pros:

Never again!!! Pet friendly and free attracted me to this location, but i had a horrible time. The rooms are SMALL, the closets have no center rack to store clothing comfortably, cheap ineffective steamers instead of irons. Service at the Heyyday bar was horrible!!! The wait staff was RUDE and so unhelpful that we walked out. Other local resturants were awesome. Front desk was pleasant and empathetic about our experience ay heyday but the damage was done. Next time I will board my dog and stay at Marriott JW or Omni.

2025-09-06 via Nuitee
E
Ethan
8
Comfort and police brutality finally meet
Pros:

Staff was nice, room was clean, bed was okay but the pillows were uncomfortable and remind me I need to bring my own. Was happy that the coffee and water bottles in the room were free.

Also we got to see a guy get his foot broken by being tackled by cops outside our window, and could hear the screams audibly from our 5th story room. Definitely a new experience.

Overall would recommend but being close to 6th Street does come with some craziness it seems.

2025-09-06 via Nuitee
H
Hannah family
10
Pros:

Very nice and convenient hotel in downtown Austin!

2025-09-05 via Nuitee
A
Arnoldo
10
Pros:

Clean room

2025-09-03 via Nuitee