GRIDS PREMIUM HOTEL OTARU

Hotels
8.7 (753 reviews)
1 Chome-3-13 Inaho , Otaru , jp

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Sauna
Massage services
See all facilities

Review Highlights

Pros:
Stunning luxury room
Comfortable bed
Lovely staff
Good breakfast
Great location
Onsen facilities
Cons:
Small toilets
Service not as warm
Room layout issues

Categories

Cleanliness
8.66
Very clean and well-maintained as noted in various reviews.
Service
9.13
The staff provided excellent service and were accommodating, noted by multiple reviewers.
Location
9.17
Great location within walking distance to attractions, praised for accessibility.
Room Quality
8.62
Rooms are comfortable with good amenities, though some comments noted size issues.
Amenities
8.65
Amenities such as the onsen and breakfast options were well received.
Value for Money
8.11
Some concerns regarding pricing versus room size were expressed by guests.
Food and Beverage
8.66
Breakfast received positive remarks for quality and variety.
Overall Experience
8.63
Overall satisfaction was high despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:08

Property Description

Luxurious Accommodation
GRIDS PREMIUM HOTEL OTARU offers 4-star rooms with modern amenities, including free WiFi and air-conditioning. Guests can enjoy city views from select rooms and relax with free toiletries provided.

Wellness Area with Sauna
Unwind in the hotel's wellness area, complete with a sauna for a rejuvenating experience after a day of sightseeing.

Convenient Location
Situated near Otaru's popular attractions like Otaru Canal Park and Otaru Museum, GRIDS PREMIUM HOTEL OTARU is the perfect choice for travelers seeking comfort and convenience.

Book your stay at GRIDS PREMIUM HOTEL OTARU for a luxurious and relaxing experience in Otaru.

Important information:

Housekeeping service is offered every 2 days.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 753 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.63
N
Nathaly extended_group fr
9
Pratique, joli, propre, onsen avec vue époustouflante sur la mer
Pros:

Son emplacement, chambre jolie et pratique, le onsen formidable, les pyjamas, le petit-Dejeuner de qualité bien que la salle était trop petite,

Cons:

La salle du petit déjeuner trop petite et donnant sur le lobby

2026-03-07 via Nuitee
์Nunnaphat extended_group th
10
2026-03-06 via Nuitee
E
EUNJIN extended_group kr
9
2026-03-05 via Nuitee
J
JISHUANG family_with_children cn
10
2026-03-04 via Nuitee
S
Saytong couple th
9
Pros:

Location

Cons:

Room size

2026-03-03 via Nuitee
S
Susan couple au
10
Pros:

Grids was awesome. The room was large, the view was great, the beds were comfy, and the staff was lovely. I slept amazingly! There is a large sliding door that separates the sleeping area from the bathroom which makes it nice and quiet over night. The doors all have soft closing too which adds to the calm vibe. Would definitely recommend it. Oh! And breakfast was fantastic! Lots of variety and interesting dishes to try.

Cons:

To use the microwave you have to go all the way down to the lobby which was a bit inconvenient.

2026-03-03 via Nuitee
Y
YOUMI couple kr
10
Cons:

방문을 열고닫을때가 좁아서 신발 벗기가 힘듬

2026-03-03 via Nuitee
M
Miranda couple ca
9
Great stay in Otaru - hope to come back!
Pros:

Loved our stay here!! The breakfast was wonderful with a diverse spread. Our room was comfortable and we enjoyed the views out to the water. Great location, where we could easily park and then walk around town. The rooftop onsen was pretty special.

Cons:

Would be convenient if there was dedicated ski storage/drying room in winter considering how many guests seemed to be traveling for this purpose. As it was, room was spacious enough to store gear :)

2026-03-03 via Nuitee
J
Jacqueline couple ca
9
Wonderful
Pros:

The modern design, the public bath and the great breakfast

Cons:

Nothing

2026-03-02 via Nuitee
E
Ekaterina couple ru
10
2026-03-01 via Nuitee
莉淇 couple tw
9
2026-02-28 via Nuitee
couple kr
9
오타루에서 숙박한다면 바로 여기!
Pros:

호텔 외부 내부 모두 깨끗해요
조식이 맛있어요
사우나 시설이 아주 깨끗하고
야외노천탕이 좋아요

Cons:

방이 조금 좁아요
냉장고가 너무 작아요
기본 생수는 제공해주면 좋을거같아요

2026-02-27 via Nuitee
O
Olivier couple fr
9
2026-02-25 via Nuitee
B
Benjamin couple us
8
2026-02-23 via Nuitee
Y
Yuki extended_group jp
8
2026-02-23 via Nuitee
G
Gerald extended_group nz
9
It was great
Pros:

Location

Cons:

Nothing

2026-02-14 via Nuitee
J
John extended_group us
9
2026-02-13 via Nuitee
T
Tom family_with_children au
10
Walking distance to amazing foods, driving distance to powder snow.
Pros:

Great central location with good value carparking. Can be busy at times in the lobby, staffs doing their best dealing with entitled gaijin mostly and chaos with arrivals and departures baggage.

2026-02-12 via Nuitee
H
Huimei couple jp
8
2026-02-12 via Nuitee
E
Eunice extended_group sg
10
Enjoyable stay!
Pros:

Modern and very clean room. Comfortable stay! Will stay here again if I am in Otaru.

Cons:

Nothing

2026-02-09 via Nuitee