GRIDS PREMIUM HOTEL OTARU

Hotels
8.7 (831 reviews)
1 Chome-3-13 Inaho , Otaru , jp

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Sauna
See all facilities

Review Highlights

Pros:
Stunning luxury room
Comfortable bed
Lovely staff
Good breakfast
Great location
Onsen facilities
Cons:
Small toilets
Service not as warm
Room layout issues

Categories

Cleanliness
8.66
Very clean and well-maintained as noted in various reviews.
Service
9.13
The staff provided excellent service and were accommodating, noted by multiple reviewers.
Location
9.17
Great location within walking distance to attractions, praised for accessibility.
Room Quality
8.62
Rooms are comfortable with good amenities, though some comments noted size issues.
Amenities
8.65
Amenities such as the onsen and breakfast options were well received.
Value for Money
8.11
Some concerns regarding pricing versus room size were expressed by guests.
Food and Beverage
8.66
Breakfast received positive remarks for quality and variety.
Overall Experience
8.63
Overall satisfaction was high despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:08

Property Description

Luxurious Accommodation
GRIDS PREMIUM HOTEL OTARU offers 4-star rooms with modern amenities, including free WiFi and air-conditioning. Guests can enjoy city views from select rooms and relax with free toiletries provided.

Wellness Area with Sauna
Unwind in the hotel's wellness area, complete with a sauna for a rejuvenating experience after a day of sightseeing.

Convenient Location
Situated near Otaru's popular attractions like Otaru Canal Park and Otaru Museum, GRIDS PREMIUM HOTEL OTARU is the perfect choice for travelers seeking comfort and convenience.

Book your stay at GRIDS PREMIUM HOTEL OTARU for a luxurious and relaxing experience in Otaru.

Important information:

Housekeeping service is offered every 3 days.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 831 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.63
S
Samornmitr • couple • th
9
Pros:

Great location near Otaru Canal. Walkable to shopping street and sightseeing. Nice and clean room. Easy Parking. Good breakfast buffet.

Cons:

Room size is quite tight for 2 large suitcases but manageable.

2026-05-02 • via Nuitee
高 • extended_group • tw
8
2026-04-30 • via Nuitee
M
Mai • solo_traveller • de
10
Schönes, modernes Hotel mit tollen Open Air Bath
Pros:

Alles! Das Hotel liegt gut, unweit von dem Kanal und der Shoppingstrasse. Der Rooftop Open Air Bath ist mein Highlight, denn man hat auch Blick aufs Meer.
Personal ist sehr freundlich und hilfsbereit. Die Zimmer sind gut ausgestattet, wenn auch etwas kompakt.

Man bekommt einen Parkplatz fest zugewiesen, und kann beliebig rein und rausfahren. Sehr praktisch. Denkt bitte daran, dass man erst ab 13 Uhr Parken kann.

Cons:

Nichts. Alles super :)

2026-04-30 • via Nuitee
A
Alvin • family_with_children • sg
6
Pros:

Proximity

Cons:

Wife had bites sleeping on bed. Suspect bed bugs

2026-04-28 • via Nuitee
N
Ning Shan • family_with_children • tw
8
因為小樽晚上餐廳很少，買食物回來飯店吃，但由於房間太小，2大1小真的無法，詢問是否可以在一樓大廳用餐，但被拒絕，微波爐在一樓，飯店餐廳也關起來，最後全家去便利商店的桌子用餐
Pros:

位置剛好在車站跟小樽運河中間，走路都可以到

Cons:

房間真的有點小，無法打開行李箱

2026-04-26 • via Nuitee
M
Miyatake • solo_traveller • jp
6
Pros:

値段が安い

Cons:

歯ブラシが無い
浴室が狭い

2026-04-25 • via Nuitee
H
Huang • family_with_children • tw
10
2026-04-24 • via Nuitee
敬治 • solo_traveller • jp
10
Pros:

清潔で風呂も良かったし、食事も良かったので全く問題無かったです。

2026-04-24 • via Nuitee
N
NOりこ • couple • jp
8
Pros:

朝食が良かった

2026-04-23 • via Nuitee
C
Canny • extended_group • tw
9
Pros:

靠近附近景點

2026-04-21 • via Nuitee
A
Annika • extended_group • de
9
Super Lage und Ausstattung
Pros:

Die Lage des Hotels, die Aussattung des Zimmers und der Onsen waren super, das Personal freundlich.

Cons:

Mehr Auswahl beim Frühstück für internationale Gäste wäre gut gewesen.

2026-04-21 • via Nuitee
K
Kai Pun • family_with_children • ca
10
Staffs are nice. The view of my room is amazing.
Pros:

The sea view from our room is just amazing. And the breakfast is good.

Cons:

NA

2026-04-20 • via Nuitee
K
Kiyoshi • couple • jp
8
2026-04-20 • via Nuitee
N
Nattawan • extended_group • th
8
2026-04-18 • via Nuitee
J
jyu • solo_traveller • jp
7
まあまあ
Pros:

風呂からの眺め

Cons:

ベッドが落ち着かない？

2026-04-15 • via Nuitee
A
Allen • extended_group • tw
7
2026-04-15 • via Nuitee
N
Nattida • extended_group • th
8
2026-04-14 • via Nuitee
W
WEN AN • couple • tw
9
2026-04-09 • via Nuitee
Y
Yoshida • couple • jp
8
2026-04-09 • via Nuitee
J
Jamie • extended_group • au
8
Pros:

Clean and good location

Cons:

Typical Japanese, plenty of room if you do not have luggage

2026-04-08 • via Nuitee