GRIDS PREMIUM HOTEL OTARU

Hotels
8.7 (869 reviews)
1 Chome-3-13 Inaho , Otaru , jp

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Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Sauna
See all facilities

Review Highlights

Pros:
Stunning luxury room
Comfortable bed
Lovely staff
Good breakfast
Great location
Onsen facilities
Cons:
Small toilets
Service not as warm
Room layout issues

Categories

Cleanliness
8.66
Very clean and well-maintained as noted in various reviews.
Service
9.13
The staff provided excellent service and were accommodating, noted by multiple reviewers.
Location
9.17
Great location within walking distance to attractions, praised for accessibility.
Room Quality
8.62
Rooms are comfortable with good amenities, though some comments noted size issues.
Amenities
8.65
Amenities such as the onsen and breakfast options were well received.
Value for Money
8.11
Some concerns regarding pricing versus room size were expressed by guests.
Food and Beverage
8.66
Breakfast received positive remarks for quality and variety.
Overall Experience
8.63
Overall satisfaction was high despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:08

Property Description

Luxurious Accommodation
GRIDS PREMIUM HOTEL OTARU offers 4-star rooms with modern amenities, including free WiFi and air-conditioning. Guests can enjoy city views from select rooms and relax with free toiletries provided.

Wellness Area with Sauna
Unwind in the hotel's wellness area, complete with a sauna for a rejuvenating experience after a day of sightseeing.

Convenient Location
Situated near Otaru's popular attractions like Otaru Canal Park and Otaru Museum, GRIDS PREMIUM HOTEL OTARU is the perfect choice for travelers seeking comfort and convenience.

Book your stay at GRIDS PREMIUM HOTEL OTARU for a luxurious and relaxing experience in Otaru.

Important information:

Housekeeping service is offered every 3 days.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 869 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.63
E
Eunhee • extended_group • kr
9
Pros:

아침 조식이 매우 다양하고 맛있었습니다. 재료가 신선해서 좋았습니다

Cons:

오타루는 8시만 되면 상점들이 문을 닫아 늦게 도착하니 먹을 곳이 마땅치 않아 아쉬웠습니다

2026-06-26 • via Nuitee
A
Alfred • solo_traveller • au
9
2026-06-24 • via Nuitee
E
Emi • solo_traveller • jp
10
Pros:

家族4人1部屋にしたのですが、洗面台が２つあり娘2人なのでとても助かりました。大浴場も朝早くから入れますし、景色も最高です。朝食も素晴らしく、小樽運河すぐそばのとても良いホテルでした！

2026-06-24 • via Nuitee
H
Hai-en • solo_traveller • tw
9
2026-06-23 • via Nuitee
Y
Yumi • couple • jp
8
2026-06-23 • via Nuitee
F
Fernando Vicente • couple • es
8
2026-06-22 • via Nuitee
Y
Yibing • family_with_children • us
10
Pros:

Great location, big room and super clean.

2026-06-22 • via Nuitee
H
HSIYU • extended_group • tw
9
2026-06-21 • via Nuitee
Y
yoshiki • extended_group • jp
6
綺麗な景色とお部屋はありがとうございます 服装が少々乱れには気をつけてください
Pros:

綺麗でお風呂の景色は良かったです

Cons:

食事が少々品が少なかったのと、味がのところでしょうか？

2026-06-20 • via Nuitee
H
Helena • family_with_children • sg
10
Cons:

The lifts took a long time.

2026-06-19 • via Nuitee
T
TAKAHIDE • couple • jp
9
2026-06-16 • via Nuitee
J
Jeoungsuk • extended_group • kr
9
2026-06-14 • via Nuitee
H
Hoi yung • family_with_children • sg
10
2026-06-12 • via Nuitee
L
Leng Leng • extended_group • sg
10
2026-06-11 • via Nuitee
S
Shan Jing • couple • sg
9
2026-06-09 • via Nuitee
H
HIROKO • family_with_children • jp
9
2026-06-08 • via Nuitee
A
Angy • solo_traveller • us
10
Will definitely stay here again
Pros:

Very clean, quiet, convenient, new with good AC and heat system that’s individual room

Cons:

Nothing

2026-06-08 • via Nuitee
H
HONKWONG • couple • hk
5
一般
Pros:

地點

Cons:

酒店的泊車時間沒有例明，只可以在規定的時間內付費泊車。早了到酒店，是不容許泊車，即使在酒店車位旁等待進場也不可以，對駕車的住客極不方面。

2026-06-08 • via Nuitee
金子 • solo_traveller • jp
4
Pros:

お風呂が広くて良かった

Cons:

チェックイン時、２部屋予約なのに、１部屋しか予約取れてないと言われて不安になった

2026-06-07 • via Nuitee
C
Chun Wai • couple • hk
8
2026-06-04 • via Nuitee