TownePlace Suites by Marriott Chesterfield

Hotels
•
TownePlace Suites by Marriott
9.4 (128 reviews)
45255 Marketplace Boulevard , New Baltimore , US

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Lift / Elevator
Facilities for disabled guests
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Clean, comfortable place to stay.
Some positive experiences despite issues.
Cons:
Awful service at the front desk.
Issues with room cleanliness and dog policy.

Categories

Cleanliness
8.55
The room was smelling super bad couldn’t sleep used cologne but still it didn’t help.
Service
8.05
The night front desk concierge was overtly rude. Very poorly cast within the team.
Location
10
Standard quality for this hotel tier.
Room Quality
9.55
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Amenities
10
Standard quality for this hotel tier.
Value for Money
10
Standard quality for this hotel tier.
Food and Beverage
10
Standard quality for this hotel tier.
Overall Experience
9.05
Mixed feelings due to service issues and cleanliness, but there were some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:17

Property Description

Prime Location
Located just a short distance from popular attractions like TCF Center and Emerald Theatre, TownePlace Suites by Marriott Chesterfield offers convenience and accessibility for both business and leisure travelers.

Modern Amenities
Guests can enjoy a comfortable stay with air-conditioned rooms and flat-screen TVs. The hotel also boasts an indoor pool, fitness centre, and a 24-hour front desk to cater to all your needs during your visit.

Nearby Entertainment
With Macomb Center For The Performing Arts and Jerome Duncan Ford Theatre in close proximity, guests can easily immerse themselves in the local arts and culture scene. Don't miss out on experiencing the best of Chesterfield during your stay at our hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.4
Based on 128 reviews
Cleanliness: 8.55
Service: 8.05
Location: 10
Room Quality: 9.55
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 9.05
K
Kimberly • extended_group • us
10
Pros:

The staff was so friendly - I really did feel welcome. Rooms were spacious and clean.

Cons:

Nothing comes to mind.

2026-10-29 • via Nuitee
G
gloria • solo_traveller • us
10
2026-10-25 • via Nuitee
T
Tammy • couple • us
9
Pros:

The cleanliness and outdoor fireplace

Cons:

The pool was on the cold side

2026-09-08 • via Nuitee
Q
Quartez • couple • us
1
2026-07-10 • via Nuitee
J
Jolyn • solo_traveller • us
1
2026-03-30 • via Nuitee
S
Stephanie • solo_traveller • us
10
Wonderful
Pros:

Feels like home away from home and extremely quiet

Cons:

Breakfast was not very great. Should off waffle maker and other options for those with diet restrictions/food sensitivity

2026-02-26 • via Nuitee
F
Fernando • couple • us
9
2026-02-13 • via Nuitee
T
TYLER • couple • us
1
It was awful
Cons:

I had a reservation with Booking.com which I had paid for and had a receipt. The lady at the desk told me the payment had not gone through. She charged me again for a room I had already paid for.

2026-01-19 • via Nuitee
V
Vanessa
10
Pros:

Didn't eat breakfast

2025-10-11 • via Nuitee
T
Terry
10
Pros:

Clean room. Discovered one silverfish bug that disappeared by bed stand.

2025-10-10 • via Nuitee
E
Eagen • couple • us
9
2025-10-05 • via Nuitee
A
Alan • partner
8
Pros:

Nice place, looks like new property. Very clean. Couple of items that did not sit well. We were there for nearly a week. After a few days the shower would not drain. They told us to lift the grate and clean underneath. I paid $200 more to have a higher rated hotel and being told this did not sit well with me. BTW, I was told this by 2 different employees.

2025-09-30 • via Nuitee
O
Omar • partner
10
Pros:

Great gym.

2025-09-30 • via Nuitee
G
George • family
6
Pros:

This was a head scratcher. Two nights there were fights in the hall. The police finally were called the second night and they removed the people. Not exactly what I was expecting. I chose the top floor for being quiet but yelling and pounding was what I got. Also kicked out of dining room with my service dog. I had to read them the state law allowing service dogs in the dining room. Then returned. They say their dog friendly but not to my dog. I needed peace and quiet but not sure about staying there again after all this.

2025-08-27 • via Nuitee
L
Leyon
4
Pros:

The room was smelling super bad couldn’t sleep used cologne but still it didn’t help.
Missing alot of kitchen stuff too
I used to stay here a lot , unfortunately this place is downgraded

2025-08-20 • via Nuitee
B
Brent
2
Pros:

The night front desk concierge was overtly rude. Very poorly cast within the team. Wedding day for my daughter ended a negative note because this guy was so rude. Borderline harassment. Also, booked through Expedia. Will not issue refund. Unreal.

2025-08-18 • via Nuitee
T
Thomas • couple • us
10
2025-07-30 • via Nuitee
G
Gricelda
10
Pros:

I loved my visit. Despite the reason for my visit.

2025-07-27 • via Nuitee
S
Stephen
10
Pros:

Nice clean and comfortable place to stay.

2025-07-09 • via Nuitee
P
Passport41610784972 • Family • us
10
Great Hotel & Staff
Pros:

Enjoyed our 3 day stay. Very clean, comfortable beds and convenient to the Interstate. The front desk staff, Freddie & April, were very friendly and helpful. The breakfast was good and appreciated that it was available from 6am- 10am. Shout out to the sweet breakfast ladies, Mary & Sylvia who kept the breakfast area clean and replenished. All in all, a great stay. Highly recommend this hotel.

2025-06-25 • via Tripadvisor