Facilities

Full-service spa
Fitness facilities
Front entrance ramp
Proposal/romance packages available
Books
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Good amenities
Clean rooms
Cons:
Location is a bit distant
Some cleanliness issues noted
No nearby restaurants

Categories

Cleanliness
8.45
Some guests mentioned issues with the bathrooms and cleanliness in certain areas.
Service
9.95
Staff are described as friendly and attentive across multiple reviews.
Location
8.45
Location is convenient but noted to be a bit far from local attractions and services.
Room Quality
9.45
Rooms are reported as well-appointed with nice views but some noted issues with specific rooms.
Amenities
9.45
Amenities like the pool and breakfast received positive remarks, though some wished for heating.
Value for Money
9.45
Guests felt the hotel is generally good value for the experience.
Food and Beverage
8.95
Breakfast was reported as good, but there were some complaints about menu options.
Overall Experience
9.45
Overall experiences shared are positive with some reservations about specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:38

Property Description

Indulge in Luxury Amenities
Pamper yourself with a visit to the spa for relaxing massages. Enjoy the outdoor pool, fitness center, and free Wi-Fi.

Dining and Entertainment Options
Dine at The Embrace Restaurant offering garden views or unwind at one of the 2 bars/lounges. Room service is also available.

Convenience and Comfort
With limo service, 24-hour front desk, and complimentary shuttle to the ferry terminal, your stay is hassle-free. Relax in well-equipped rooms with Smart TVs and deep soaking bathtubs.

Book your stay at Noku Phuket for a luxurious and convenient experience.

Important information:

  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

9.2
Based on 1312 reviews
Cleanliness: 8.45
Service: 9.95
Location: 8.45
Room Quality: 9.45
Amenities: 9.45
Value for Money: 9.45
Food and Beverage: 8.95
Overall Experience: 9.45
T
talal • couple • sa
10
2026-05-22 • via Nuitee
S
Sadiq • couple • sa
10
شكرا لكم من القلب
Pros:

المسبح الخاص والمكان والاطلالة كل شي كان جميل وجميع السناكات اللي في الغرفه مجانا

2026-05-21 • via Nuitee
S
Sadiq • couple • sa
8
شكرا
Pros:

تقديم مشروبات وحلا في العصر مجانا

Cons:

اخذت غرفه اطالتها للحديقه لكن يوجد ازعاج من الطبيعه صوت مزعج

2026-05-21 • via Nuitee
M
Mancila • couple • ro
10
2026-05-19 • via Nuitee
N
Nicola • couple • be
10
Ik kom terug!
Pros:

Prachtige setting, zeer rustgevende en luxueuze accomodatie

Cons:

Niets

2026-05-18 • via Nuitee
N
ndaw • solo_traveller • fr
10
2026-05-14 • via Nuitee
F
FJDetweiler • couple • ao
8
At great honeymoon stay
Pros:

.The main pool is stunning and every we had imagined
.The quiet, it is impressive how quiet the hotel is
.Happy Hour drinks
.The Spa, we had massages there and left very satisfied
.The gym
.The Breakfast was good with a lot of options
.The staff went above and beyond to satisfy every need. Specifically Tin at the main Desk :)

Cons:

.Cleaning could be better
.We had to pull the blinds hard every time to close them
.The water coming out of the whirlpool was dirty and we opted not to use it
.The golf carts to the rooms are a very nice touch but conditioning at times

2026-05-13 • via Nuitee
F
Fabienne • couple • de
10
2026-05-12 • via Nuitee
A
AHMAD • couple • qa
10
2026-05-12 • via Nuitee
O
Oumaima • couple • nl
10
Perfect!
Pros:

De locatie, lekker afgelegen en ultieme rust

Cons:

Niks

2026-05-11 • via Nuitee
A
Aggarwal • couple • in
1
Cons:

Extremely disappointing experience at Noku Phuket.

We gave our clothes for hotel laundry expecting basic professional care, but instead, they completely ruined them. My black jeans came back badly faded, and my T-shirt was completely spoiled. These were not cheap items, and the damage was obvious and irreversible.

What made the situation even worse was how poorly the hotel handled it. At checkout, we raised the issue and asked for a fair refund for the damaged clothing. Instead of taking responsibility, all they did was waive the laundry charge of 300 baht—which is barely 10% of the value of just the T-shirt alone, not even considering the jeans.

This is not customer service. This is negligence followed by complete indifference. For a hotel that positions itself as premium, this level of service is unacceptable. Damaging guests’ belongings and then offering a token gesture instead of a proper resolution shows a serious lack of professionalism and care.

I would strongly caution anyone staying here against using their laundry service. Extremely poor handling, terrible accountability, and a very frustrating end to what should have been a relaxing stay.

2026-05-10 • via Nuitee
S
sergey • couple • il
10
2026-05-10 • via Nuitee
A
Abdu • couple • nl
10
Ontspannen luxe en comfort
Pros:

De omgeving, het personeel, de kwaliteit van het verblijf alles was top

2026-04-29 • via Nuitee
A
Abdullah • couple • sa
10
Pros:

الاستقبال والنظافة

2026-04-27 • via Nuitee
K
Khalid • couple • ae
10
Cons:

يوجد حشرات

2026-04-24 • via Nuitee
S
Steve • couple • gb
10
Top class 5 star hotel. Amazing views, great staff. Top destination.
Pros:

Beautiful hotel with great facilities. The bar and lounge area are amazing with views across Chalong Bay. The restaurant was stunning with an amazing breakfast offering. The staff were attentive, friendly and really helpful. This is a top class 5 star hotel and I would recommend for anyone to stay. It's a bit off the beaten track but offers shuttle buses to various locations and taxis are cheap and plentiful.

Cons:

The bar closes at 9.30 pm which is a little early. It's up a big hill so taxis/shuttle buses are a must but it's a minor issue and ensures the amazing views.

2026-04-15 • via Nuitee
C
Carolina • extended_group • us
8
2026-04-12 • via Nuitee
F
Fotios • couple • dk
10
The most amazing hotel in Phuket!
Pros:

The facilities of this hotel are unmatched. Everything is very well designed, well maintained and very clean. You have the feeling that you are the only guests there, even though that is not the case. The whole place is super relaxing and the staff is the most welcoming and most attentive we have encountered. We were treated amazingly throughout our stay and we didn’t want to leave this amazing place! This hotel was without a doubt the highlight of our honeymoon trip. We must and will absolutely come back!

2026-04-09 • via Nuitee
S
Steve • family_with_children • gb
10
Fantastic 5 star hotel
Pros:

Amazing hotel with awesome views across Chalong Bay. Rooms are beautiful and well maintained. The service is second to none and the staff cannot do enough for you. Fantastic place and would definitely recommend it.

Cons:

It's a little bit off the beaten track being up a bulig hill so taxis required mostly to go out. There are shuttle buses though which are great.

2026-04-08 • via Nuitee
M
Monika • couple • pl
6
2026-04-07 • via Nuitee