Grand Aston Puncak Hotel & Resort

Hotels
•
Grand Aston
8.6 (1163 reviews)
No.54 Jalan Raya Puncak Gadog , Puncak , ID
+62 263 2957999

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Garden

Review Highlights

Pros:
Beautiful mountain views and location in nature
Very friendly and helpful staff (excellent service)
Good breakfast that many guests found tasty and varied
Wellness programs: yoga, pilates, weightlifting
Pleasant outdoor garden/grounds
Cons:
Poor cleanliness in several rooms (dirty linens, missing towels)
Noise/poor soundproofing and lack of privacy
High price / questioned value for five-star rating
Some room maintenance issues (damaged flooring, bad drainage)
Shops/nearby services are distant (requires transport)

Categories

Cleanliness
6
Multiple reviews report poor cleanliness: dirty sheets/towels, missing towels, bathroom drainage issues and overall low room hygiene.
Service
10
Consistently praised across reviews: staff described as very friendly, warm and helpful; specific staff (e.g., Kak Allica) called out for excellent hospitality.
Location
10
Location and mountain views repeatedly highlighted as a major positive; described as in nature with beautiful vistas and a pleasant setting.
Room Quality
7.5
Mixed feedback: some rooms comfortable and relaxing, others report damaged flooring, lack of privacy (sound leaks) and noisy street; room amenities sometimes missing (no bidet, missing towels).
Amenities
9
Good wellness and activity offerings (yoga, pilates, weightlifting programs), garden and other facilities noted, though some ancillary services/shops are distant.
Value for Money
7.3
Several guests felt price was high for what was delivered (one review said not worth five stars); value seen as lower during peak/holiday pricing.
Food and Beverage
9
Breakfast often described as tasty and varied by many guests, though a few mentioned limited variety (heavy on Asian options) and desire for more diversity.
Overall Experience
10
Overall sentiment leans very positive due to outstanding service and unforgettable mountain views; several guests strongly recommend and intend to return despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Luxurious Accommodation
Grand ASTON Puncak Hotel & Resort offers 5-star air-conditioned rooms with free WiFi and private bathrooms. Some rooms feature balconies with stunning mountain views, providing a perfect retreat for guests.

Scenic Surroundings
Situated in Cimacan, this hotel is surrounded by lush gardens, offering a serene environment for relaxation. Guests can enjoy the picturesque views of Cibeureum Waterfall and Mount Gede Pangrango, making it a perfect getaway from the city hustle.

Convenient Amenities
With a restaurant on-site, room service, and a 24-hour front desk, guests can enjoy a hassle-free stay. The hotel also provides a flat-screen TV with satellite channels in all units, ensuring entertainment options for everyone.

Book your stay at Grand ASTON Puncak Hotel & Resort for a luxurious and relaxing experience amidst the beautiful landscapes of West Java.

Important information:

The Guests are kindly requested to wear a proper swimming attire in the pool area.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

8.6
Based on 1163 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 7.5
Amenities: 9
Value for Money: 7.3
Food and Beverage: 9
Overall Experience: 10
A
Ahmed • couple • sa
7
Pros:

الموقع وسط الطبيعة المنظر جميل الإفطار جيد فيه تنوع مقبول الموظفين رائعين جداً النظافة جيده

Cons:

الخدمات مثل محال تجارية وبقالة بعيده تحتاج إلى وسيله مواصلات لكي تذهب إلى البقالة المنظر جميل لكن في اليوم التالي شعرت بالتشبع من المكان عزل الصوت لم يكن جيد 😎

2026-10-27 • via Nuitee
A
ali • family_with_children • sa
10
2026-10-15 • via Nuitee
F
Faten • extended_group • sa
8
من اجمل الفنادق
Pros:

المكان حلو مررررره والغرف تفتح النفس بس النظافه سيئه والروم سيرفس برضو مع اني بلغتهم انه ابغي نظافه بس المستوى حق النظافه مو على فخامه الفندق

Cons:

النظافه

2026-10-08 • via Nuitee
A
Abdu • couple • sa
1
2026-09-08 • via Nuitee
O
OMAR • extended_group • sa
6
2026-08-24 • via Nuitee
فيصل • couple • sa
6
2026-08-20 • via Nuitee
J
Jawaher • couple • sa
5
2026-08-18 • via Nuitee
W
Waleed • couple • sa
10
2026-08-17 • via Nuitee
A
abdullah • couple • sa
9
إقامة رائعة
Pros:

استقبال الموظفين رائع جدا. وإطلالات رائعة ومميزة.

Cons:

عدم تنوع وجبة الإفطار لكون اغلبه اسيوي. ارتفاع الأسعار عن السابق

2026-08-12 • via Nuitee
M
MESHARI • couple • sa
10
2026-08-11 • via Nuitee
A
Ahmed • couple • sa
4
Pros:

الحديقة الخارجه فقط

Cons:

مستوى النظافه والخدمه المقدمه لم ترتقي للمستوى المطلوب

2026-08-09 • via Nuitee
D
Dr.Wajdi • family_with_children • sa
3
فندق لايستحق الخمس نحوم مخيب للآمال
Pros:

تعاون الموظفين فقط

Cons:

النظافة سيئة داخل الغرف الأربع واللحف والمناشف غير نظيفة لايوجد عوازل صوت في الغرف إزعاج دائم الإفطار دون المأمول .. المرافق في الفندق متواضعة لايستحق الخمس نجوم ..

2026-08-03 • via Nuitee
H
Hussien • couple • sa
9
شكراً
Pros:

كل شي

Cons:

لا شي

2026-07-24 • via Nuitee
Y
Yousef • couple • sa
4
Pros:

الاطلالات كانت جدًا جميلة ولكن يعيب الفندق عدم الخصوصية صوتك يطلع برا.

Cons:

عدم الخصوصية، الغرفة ارضيتها تالفه

2026-07-24 • via Nuitee
V
Voyager20058561134 • Family
10
Experience
Pros:

i had a wonderful stay at this hotel. The room offered the best mountain view, and waking up to such a beautiful landscape every morning was truly unforgettable. The room was clean, comfortable, and very relaxing.

The service was outstanding, and all the staff were incredibly warm, welcoming, and friendly. A special thank you to Kak Allica, who made our stay even more enjoyable with her kindness and excellent hospitality. It was a pleasure meeting her.

I highly recommend this hotel to anyone looking for a peaceful getaway with breathtaking mountain views and exceptional service. I will definitely come back again!

2026-07-18 • via Tripadvisor
C
Camper48802890534 • Family
10
Yoga
Pros:

Yoga with coach nase was very insightful and relaxing!!

2026-07-15 • via Tripadvisor
M
mutyea • solo_traveller • sa
4
لم يناسبني
Pros:

يوجد سوق مصغر بالفندق
الموظفين ودودين
توفر انترنت سريع في الغرفة و اللوبي

Cons:

لا يوجد شطاف في الحمام و الشطف برشاش الماء المدمج بالمرحاص
لا توجد مناشف في الغرفة
تصريف ماء الحمام سيء جدا
ازعاج بسبب زحمة الشارع
قيمة الحجز كانت مرتفعه ربما بسبب العطلة

2026-07-12 • via Nuitee
S
Salem • couple • ca
10
2026-07-12 • via Nuitee
S
SymphonyAC • Family
10
Pilates with coach Resti
Pros:

Pilates nya seru, coachnya professional.

2026-07-03 • via Tripadvisor
Y
yolandamarga • Friends getaway
10
Weight lifting
Pros:

Mantap ada program weight lifting bersama coach naseee

2026-06-25 • via Tripadvisor