Grayson Hotel in the Unbound Collection by Hyatt

We stayed over a December weekend. The location is great, but the service is quite subpar. We had two rooms and neither room was initially freshened by housekeeping on the first night by the time we returned after dinner. Spoke with front desk directly but only one room ended up being addressed despite a second in-person stop at the front desk that night requesting the room be addressed. On our departure day, we had a late checkout and came back two hours early to find house keeping already in room with everything stripped down despite our luggage and items still in the room (they worked around them). We also asked for a humidifier one evening (on their list of available items), but it required two phone calls to get it delivered and then it had only a USB cord despite the hotel not having any USB ports in the room - so a third call was needed to get an adapter. After check out and a clean closed account, we got our credit card bill which still had a significant charge from the initial hold at check-in. For this level of hotel, they should be able to do much better.

The hotel and service was great and Noel was amazing in the front gave us a ride to the airport with no hassle and helped us with our bags! will definitely be coming soon

Overall a decent stay, but not the best value and not sure that I would choose Grayson again.

Pros: The people who work here are very kind, the location is incredibly convenient, and the hotel is dog friendly.

Cons: The small, inefficient elevators were frustrating -- often requiring a 5-10 minute wait seemingly at all times of day. On several occasions, there would be 2-3 full elevators before we would finally get one that would fit our party of 2. We only requested housekeeping one day of our entire stay and when we returned to the hotel room at 430pm, it still had not been cleaned. Though it eventually did get serviced it was a subpar: there were not enough new towels, the coffee was not replaced, the vanity kits not replenished etc. The sound insulation is not great and the rooms are very small/ dark.

I was going to give The Grayson four stars because of a few faults. But the staff were so wonderful I had to go for five stars. It’s a convenient midtown option and close to a subway. My beef is that I asked for a room away from the elevator and the desk put me next to the elevator. I should’ve gone down and asked for another room but I was tired from traveling. I also should’ve asked for a higher floor because I had no view. And speaking of elevators, they are so slow. It didn’t help that the hotel was packed for the holidays. The hotel is in the middle of 38th street which is nice because you don’t have the noise of the avenues. I was amazed at how quiet my room was, and it was only on the eighth floor. The room is small and might be tight for two people. But Manhattan is extremely expensive so I think it’s a good value. I also wish they had a real dresser as opposed to floppy baskets in the closet. The bathroom is nice with pleasant toiletries. The hotel and rooms are clean. The restaurant is so so. There is a rooftop bar which has a beautiful view. I went up to look but didn’t have a drink.

Great stay during the busy Christmas holiday. Friendly staff, Daniel went above and beyond to assist us with getting back to the airport-easier than a Lyft.

Wonderful stay at Grayson!
Excellent location, very friendly, helpful staff, close to a subway station and a short walk to several points of interest. Design and decor is definitely more contemporary and while small (as described), our room was very quiet (26th floor) and the bed was extremely comfortable! It was very clean and housekeeping tidied up each day. I was very pleased with our stay and happy that we chose Grayson after considering at least a dozen other hotels. NYC during the Christmas season is not inexpensive but a great experience.

Excellent location and breakfast! Would definitely stay again - loved the rooftop bar and views however service was subpar and so slow (food is made “downstairs “ so don’t bother to order food o/t $15 chips and salsa! Still a great view!) Breakfast was amazing- again service was super slow sitting guests, bringing food and bev but okay… we are on vacation right?!

The location is awesome. The beds very comfortable. Best of all are the smiling friendly faces of the staff. The are nice, helpful and make the hotel a pleasant place to visit.

From the start of my stay Manny set the tone and Noel carried it to completion.
The hotel was lovely & beautifully decorated. My room was neatly appointed, quiet for NYC, and comfortable. The location is perfect. What really set this place apart was the service. Everyone from the housekeepers, front desk, restaurant staff, bell staff were attentive, cheerful and comfortable to be around.
The Grayson is my new “go to” when in NYC.
Thank you!

Nice hotel in a very convenient location by Bryant Park. Price was the most reasonable in the area for the time of year we went. Rooms were modern. Bed and pillow was super comfortable. I would stay here again.

We stayed at The Grayson for a few nights in December. The hotel is perfectly adequate, but nothing about the experience stood out compared to mid-range brands like Holiday Inn, Hilton Garden Inn, Hampton Inn, or Hyatt Place. It’s clean, the staff is friendly, and the location is convenient — but the overall feel is more budget-to-midscale than boutique, despite the branding.

The common areas are very limited for the number of guests, and several spaces were closed for private events during our stay, which made the property feel a bit congested. Elevators can also be slow during busy times.

Our room was comfortable enough for sleeping, but the hotel doesn’t have many amenities that make it a place you’d want to spend extra time in. It’s essentially a solid home base if you plan to be out exploring most of the day.

Nothing was particularly wrong, and we didn’t have a bad stay — it just wasn’t memorable or distinctive. For the rates in this part of Manhattan, there are other hotels that offer more character or better use of space.

Excellent location and beautiful space. Small rooms, but beds are really comfortable and clean. I didn't understand why there was no mini bar, but then I quickly learned you could order anything from the mini bar. Highly recommend the complimentary sound machine! Service is exceptional and staff are friendly.

Our stay at the Grayson was beyond perfect! The hotel had everything we wanted and the staff were beyond amazing! Especially Manny who checked us in, from the start he made our experience the best.

Absolutely loved this hotel. Friendly and helpful staff at all times. We brought our 2 year old son and Noel made his day and gave him a little toy! Noel also helped us get transportation back to the airport with their Grayson vehicles. The food in the bar and restaurant are great. Also it is in the greatest location. We were close to everything. Highly recommend!

Great location. Family and I stayed there Thanksgiving Week and this hotel exceeded our expectations. Room was ready when we arrived, which was a pleasant surprise. Room itself was a nice size for NYC, beds were comfortable, we had plenty of towels for the 4 of us (something too many hotels miss), and most importantly, room was spotless. Except for the water pressure being a little low in the shower, the bathroom was great.
Every single member of the staff at this hotel were a pleasure to deal with and I had no negative experience with anyone. They were all friendly, courteous, and helpful.
Breakfast was included with our room, and it did not disappoint. We got the breakfast buffet each day, and it was fully stocked with fresh items each time.
The Grayson was a great surprise and will gladly stay again when planning another trip to NYC.

This hotel has a great location and good quality. It's close to major attractions. I would stay at Grayson again. The beds are very comfy too.

Great hotel and staff! Very clean and cozy. Easy access to Bryant Park and train station. If you are visiting for the Macy's Thanksgiving Parade, it was accessible to the route.

Came with our family of 5 for an overnight to experience Christmas in NYC. You cannot beat the location - minute walk to Bryant park winter village and radio city/rock center. The staff was wonderful - especially Daniel who took care of us as soon as we arrived to the minute we left! Will be back!

I had a great experience at The Grayson Hotel. The room was clean, comfortable, and quiet, and the location made it easy to get everywhere we wanted to go. Daniel was especially kind and attentive throughout our stay. He helped with our luggage, checked in to make sure we had everything we needed, helped exceedingly with our uber, and just made the whole experience feel easier!

Great location, attentive staff, and fabulous onsite restaurant. Some of the best service we have had in NYC. We will definitely stay again!