The Langham, Gold Coast and Jewel Residences

Hotels
•
Langham Hotels International
9 (2855 reviews)
38 Old Burleigh Road , Gold Coast , au

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great atmosphere
Luxury experience
Excellent breakfast
Cons:
Pool issues
Cleanliness concerns with windows
Missing valuables issue

Categories

Cleanliness
7.96
Issues noted in room cleanliness and the state of the windows.
Service
9.43
Generally positive but some issues with bar service and staff availability.
Location
9.47
Centrally located with easy access to facilities.
Room Quality
8.92
Rooms were clean, spacious, and well-appointed.
Amenities
8.95
Good gym and spa facilities, but the pool had issues.
Value for Money
9.41
Good value for the overall experience provided, despite minor issues.
Food and Beverage
8.96
Breakfast was highly praised, but service issues noted at the bar.
Overall Experience
8.93
Mixed feelings due to some service issues, but overall a positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:49

Property Description

Luxurious 5-Star Beachfront Retreat

Exquisite Amenities: Indulge in the outdoor swimming pool, fitness centre, and on-site restaurant for a truly lavish experience.

Elegant Accommodations: Relax in guest rooms equipped with modern comforts like air conditioning, flat-screen TV, and private bathrooms with premium toiletries.

Convenient Location: Situated steps away from Surfers Paradise Beach and other attractions, The Langham, Gold Coast and Jewel Residences offers the perfect blend of serenity and excitement.

Experience unparalleled luxury and comfort at The Langham, Gold Coast and Jewel Residences. Book your stay now for an unforgettable seaside getaway.

Important information:

Please note there is a 1.5% credit card fee applied to payments made by Visa, MasterCard, AMEX and Diners.

The Credit Card used to secure the booking should be presented at the time of check in, failing which the hotel reserves the right to not honor the booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 60 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 0 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2855 reviews
Cleanliness: 7.96
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.96
Overall Experience: 8.93
S
steve • couple • nz
8
pass
Pros:

no

Cons:

pass

2026-02-14 • via Nuitee
R
Raquel • couple • cl
7
Agradable
Pros:

Las instalaciones geniales , el desayuno maravilloso y principalmente la atención en el desayuno .
Agradezco a Danae , Miky y Maria .

Cons:

La piscina imposible de ir por el viento y porque le llega poco sol .

2026-02-13 • via Nuitee
I
Imre • couple • hu
10
2026-02-13 • via Nuitee
A
andrey • couple • ru
10
Pros:

Прекрасно

Cons:

Иногда забывали убраться

2026-02-10 • via Nuitee
A
Adam • couple • au
10
2026-02-10 • via Nuitee
A
Alanna • couple • au
10
Perfect.
Pros:

Absolutely amazing service from check in to check out.
Clean facilities.
A total getaway only a couple of hours from home.
Thankyou to Natalie and her team who organised the in room bath experience with minimal notice and outside of usual hours. The experience was perfect ✨

2026-02-10 • via Nuitee
A
Andrena & Alexandre • couple • au
8
As we were driving away we were discussing when we might have an opportunity to come back.
Pros:

It was really a very nice hotel. The lobby bar was a great place for evening cocktails and the menu had enough variety for a quick lunch. The staff were well trained and polite and the service faultless.

Cons:

Ordering breakfast in your room was an overly lengthy wait!

2026-02-09 • via Nuitee
M
Manfred • couple • at
9
2026-02-09 • via Nuitee
D
Daniyar • couple • uz
8
2026-02-09 • via Nuitee
K
Kenneth • couple • dk
8
2026-02-09 • via Nuitee
M
Matt • family_with_children • au
10
Just what we needed
Pros:

Location location location

Cons:

Nothing

2026-02-08 • via Nuitee
K
Karen • couple • gb
10
This was a one night stay to finish a 4 week holiday in New Zealand and Australia and was amazing to be upgraded to a Tw
Pros:

The property is situated in a perfect location with the Beach right in front. There is a fantastic Magnesim Pool inside which makes your skin feel amazing and a fab Sauna. The Bar area was stunning. We went in the Outdoor Pool and Jacuzzi in the evening as open until 10pm. The best part though was the room we were very very lucky and were upgraded to a Two Bedroom Ocean Skyline King Residence on the 46th floor🥰 it was absolutely stunning. The views were gorgeous from the balcony to.
The service we received from Aisa on the front desk was outstanding as-well. I can highly recommend staying here.

Cons:

Nothing

2026-02-08 • via Nuitee
R
Rami • solo_traveller • iq
10
2026-01-31 • via Nuitee
S
Stewart • couple • au
8
Pros:

The Chuan Spa was exceptional

Cons:

The design and layout of our suite was ordinary lots of wasted space and a tiny bathroom

2026-01-31 • via Nuitee
G
Georgia • solo_traveller • au
9
Pros:

Great location, excellent staff, beatiful room

Cons:

It’s quite expensive compared to prior stays there

2026-01-31 • via Nuitee
B
Briana Kim • family_with_children • au
10
Pros:

Everything

Cons:

nothing

2026-01-30 • via Nuitee
D
David • couple • au
8
2026-01-30 • via Nuitee
D
Dr Shivani • couple • gb
10
2026-01-29 • via Nuitee
A
Amanda • couple • au
7
Pros:

Facilities

Cons:

Housekeeping was not good. Our room did not get cleaned properly and sheets only changed once even thought we left the card on the bed every day for it to be changed. We had to go to reception to request our room be made up because it wasn’t done despite being out of the hotel for the entire day - this happened 3 times

2026-01-29 • via Nuitee
G
Gravaris • family_with_children • au
10
Excellent stay, nice facilities , Excellent staff
Pros:

Excellent staff, room service was exceptional, and the facilities where excellent.

2026-01-28 • via Nuitee