stayAPT Suites San Antonio-Lackland

Hotels
8.8 (545 reviews)
9923 Ingram Road , San Antonio , US
+1 210-209-8505

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Pets allowed
Private parking

Review Highlights

Pros:
Clean
Friendly staff
Good location
Spacious rooms
Cons:
Pest issues
AC noise
Uncomfortable sofa bed

Categories

Cleanliness
8.38
Most reviews highlight cleanliness, but a few mention issues like pests and stains.
Service
9.15
Numerous mentions of exceptional service and friendly staff.
Location
8.99
Positive remarks about the convenient location near shops and attractions.
Room Quality
8.54
Rooms are generally spacious and comfortable, but there were complaints about noise and issues with some furniture.
Amenities
8.77
Good amenities, although some guests noted the absence of a pool.
Value for Money
8.83
Good value mentioned, particularly for family stays.
Food and Beverage
8.68
Not specifically addressed in reviews, assumed standard quality for this hotel tier.
Overall Experience
9.05
Overall positive experiences across most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:16

Property Description

Convenient Location
Located in the vibrant West San Antonio district, stayAPT Suites San Antonio-Lackland offers easy access to popular attractions like SeaWorld, The Alamo, and Ripleys Believe It Or Not Museum.

Modern Amenities
Experience comfort in our air-conditioned rooms equipped with a fitness center, flat-screen TV, and a patio. Relax in a cozy seating area and enjoy your favorite shows on satellite channels.

Nearby Landmarks
Explore the city with Henry B Gonzalez Convention Center and Alamodome just a short drive away. With San Antonio International Airport in close proximity, your travel convenience is assured.

Book your stay at stayAPT Suites San Antonio-Lackland for a memorable experience in San Antonio!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 545 reviews
Cleanliness: 8.38
Service: 9.15
Location: 8.99
Room Quality: 8.54
Amenities: 8.77
Value for Money: 8.83
Food and Beverage: 8.68
Overall Experience: 9.05
F
Flores • solo_traveller • us
10
Pros:

Everything

Cons:

The room was a little warm

2026-07-20 • via Nuitee
L
Lorenzo • solo_traveller • us
9
Great stay recommend it 100%
Pros:

Nice and quiet and very clean

Cons:

Wasn’t sure what to do during checkout because the office was closed

2026-07-11 • via Nuitee
E
Erika • solo_traveller • us
8
Double Bed/ King Bed
Pros:

The staff was very nice. I reserved a Double Bed but was given a King Bed. We made it worked but other than that the stay was nice.

Cons:

I booked a Double Bed and was given a King Bed. I didn't find out until I checked in.

2026-07-06 • via Nuitee
J
Joshua • family_with_children • us
10
2026-07-06 • via Nuitee
P
Portis • solo_traveller • us
1
Pros:

Nothing!!!!! Terrible hotel.

Cons:

They canceled my reservation at 2:47pm on the arrival date. This is crazy. Full of lies.
I came to check in at 3pm, they told me my booking was canceled. They sent email at 2:47pm. Check in time is 3pm. Very last min. And they don't tell me why. They hide their mistakes ( probably over booking)

2026-06-29 • via Nuitee
S
Salma • couple • us
10
Pros:

It feels like you are actually staying at a condo. Very nice, convenient and comfortable.
Our favorite is the spacious rooms, and pets are welcome.

2026-06-26 • via Nuitee
S
Salma • couple • us
10
Best Stay Always.
Pros:

It’s our favorite property to visit. San Antonio is a pretty big city and we enjoy our stay at StayApt.

2026-06-26 • via Nuitee
E
Elaina • family_with_children • us
2
Horrible
Cons:

When I first got there, everything looked to be OK, but there was a very bad odor in the room. I asked for some air freshener spray and got past that the same night later I took a shower and the whole entire bathroom floor filled with water I had to clean that all up with towels the next day I asked for them to come and clean it. They did not have anybody available. Also did not have any more towels. I paid a lot of money to take my son on this graduation trip and the hotel experience made it all pretty horrible. I then had to check out because they only had another room available. That had a patch in the tub and I would have to leave that room the next morning or hotel 40 minutes away. This was a very bad experience.

2026-06-26 • via Nuitee
F
Francisco • couple • us
5
2026-06-15 • via Nuitee
M
Monica • family_with_children • us
8
The people at the front desk were nice, but the receptionists and cleaning staff were very rude and always seemed mad.
2026-06-10 • via Nuitee
S
SANGWOO • family_with_children • mx
10
2026-05-31 • via Nuitee
E
Edward • solo_traveller • us
4
2026-05-27 • via Nuitee
C
Cindy • solo_traveller • us
9
2026-05-25 • via Nuitee
B
Browndog84 • solo_traveller • us
10
2026-05-20 • via Nuitee
A
Aylexandra • couple • us
5
Cons:

They canceled my reservation when I advised a time I would arrive. I was a without a room that night.

2026-04-30 • via Nuitee
I
IBRAHEM • solo_traveller • sa
8
2026-04-23 • via Nuitee
S
Syeda • extended_group • us
10
Pros:

Jeanette and Nicole were excellent!!

2026-04-06 • via Nuitee
A
Abdulelah • couple • sa
8
2026-04-02 • via Nuitee
D
Deontra McGown • couple • us
4
Pros:

Location was great 👍🏾!

Cons:

Honestly it was a false advertisement...
No pool.
The beds are NOT comfortable at all my back was killing me. The bed covers are no good. My room was not clean at its best....I had to clean it.
My shower was broken....

2026-03-24 • via Nuitee
N
Nakia • couple • us
10
2026-03-20 • via Nuitee