Caption By Hyatt Beale Street Memphis

Hotels
•
Hyatt
8.4 (1545 reviews)
245 South Front Street , Memphis , us
consumeraffairs@hyatt.com

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
8.1
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.1
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.8
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
8.4
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8.1
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-13 22:34

Property Description

Luxurious Accommodation
Enjoy air-conditioned rooms with modern amenities and stunning city views. Each room is equipped with a flat-screen TV, safety deposit box, and a private bathroom with free toiletries.

Fantastic Facilities
Indulge in a seasonal outdoor pool, free WiFi, and a well-equipped fitness centre. Take advantage of the garden, terrace, and bar on-site. The 24-hour front desk, ATM, and luggage storage ensure a convenient stay.

Delicious Dining Options
Start your day with a delicious breakfast offering continental, American, and vegetarian choices. Savor American cuisine at the on-site restaurant, with vegetarian and vegan options available upon request.

Experience the best of Memphis at Caption By Hyatt Beale Street Memphis. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
PLEASE NOTE: This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 33 per day.

Location

Guest Reviews

8.4
Based on 1545 reviews
Cleanliness: 8.1
Service: 8.1
Location: 8.8
Room Quality: 8.4
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8.1
R
Riet • couple • nl
10
Geweldig hotel
Pros:

Geweldig hotel. Mooie ruime kamer. Heerlijk ontbijt en zwembad. Erg vriendelijk personeel.

Cons:

Niets

2025-09-19 • via Nuitee
• solo_traveller • us
6
Mediocre
Pros:

Clean

Cons:

Very sparse furniture in room. We only had one washcloth for a two people room . Parking/valet area was awful. They have cars parked in front of the door and no where to pull up to unload. The valet at the restaurant next door got into it with us. Wouldn’t let us park there for just a few minutes to take our stuff into the hotel. Threatened to tow us. Would never recommend this place.

2025-09-17 • via Nuitee
A
Agda Andrade • extended_group • br
9
Adoramos. Recomendo
Pros:

Adoramos o hotel. Café da manha maravilhoso. Localização ótimo. Super recomendo.

Cons:

Taxa do estacionamento.

2025-09-16 • via Nuitee
R
Robert • family_with_children • us
10
Great place in downtown Memphi!
Pros:

The design, the artwork, the pool area, the roof top bar and the room.

Cons:

N/a

2025-09-16 • via Nuitee
S
Sunny • extended_group • us
8
2025-09-15 • via Nuitee
G
Gonzalo Tejero Ladra • couple • es
8
Cons:

Hacen poco esfuerzo el personal para comprenderse

2025-09-13 • via Nuitee
N
Nick • couple • gb
4
All style no substance
Pros:

The location

Cons:

The staff were not welcoming at all in fact we got the impression they didn’t want us to be there. Poor service at check one girl walked away leaving one girl who only said a few words to us. Our room wasn’t serviced during our stay and the first time I questioned this to be told they didn’t know why so I specifically asked for the room to be serviced the next day not cleaned just the bin emptied bed made and more tea and coffee it wasn’t done. Again I asked why the room has not been touched and was told by a different member of staff the rooms only get cleaned every three days. There was no information on this and we were not told this so this was very disappointing. We have travelled all over America and this is the first time we have encountered this poor staff attitude and the room not being serviced on a daily basis. They did give us a 50 dollar discount on our bill but this didn’t make up for the hassle.

2025-09-11 • via Nuitee
S
Sally • couple • us
10
2025-09-10 • via Nuitee
V
Victoria • couple • gb
10
2025-09-10 • via Nuitee
C
Christel • extended_group • us
9
Great stay in Memphis!
Pros:

Great place to stay while in Memphis! Modern hotel with valet parking on site. Nice rooftop bar.

2025-09-09 • via Nuitee
C
Chrystal • couple • us
10
2025-09-08 • via Nuitee
J
Jan • family_with_children • de
9
2025-09-07 • via Nuitee
R
Robin • family_with_children • fr
7
Perfect stay for our family
Pros:

Location was great, facility was modern

Cons:

Room little small

2025-09-07 • via Nuitee
A
Akelia • couple • us
10
Very beautiful hotel with great views and beautiful staff
Pros:

Very Clean and friendly

Cons:

N/A

2025-09-05 • via Nuitee
G
Ger • extended_group • ar
8
2025-09-03 • via Nuitee
K
Kelli • couple • us
8
2025-09-02 • via Nuitee
Y
Yvette • couple • us
10
2025-09-02 • via Nuitee
S
sandra • extended_group • gb
10
Nice place to stay but avoid breakfast
Pros:

Nice comfy clean

Cons:

The breakfast was disgusting breakfast staff rude not polite at all

2025-09-02 • via Nuitee
T
Tammy • couple • us
6
2025-09-01 • via Nuitee
D
David • couple • us
6
Cons:

Our second night, our vehicle stayed outside by the curb the entire night instead of being taken to the "secure" parking area that we paid for as the valet service

2025-09-01 • via Nuitee