Holiday Inn Express - Des Moines - Ankeny by IHG

Hotels
•
Holiday Inn Express
8.9 (227 reviews)
2502 S Hulsizer Rd , Ankeny , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Indoor pool

Review Highlights

Pros:
Great/central location
Friendly staff
Very clean rooms
Modern, comfortable rooms
Good breakfast and excellent coffee
Convenient to restaurants, shopping and interstate
Close to bicycle trail
Nice facilities/beautiful place
Cons:
Occasional service lapses (check-in/checkout, lack of follow-up)
Maintenance issues (TV not working, missing trim)
Thin walls / noise from hallways and other guests
Some bathrooms/showers appeared run-down or unclean to a guest
Perceived as a bit expensive for what is offered
Construction and barking dog reported in isolated cases

Categories

Cleanliness
8.6
Multiple guests described rooms as very clean and modern, though one report noted a run-down bathroom, stained shower curtain and carpet issues, so cleanliness is generally strong but not perfect.
Service
9.1
Several comments praise friendly staff and helpfulness; however there are isolated service lapses (single-staffed check-in, no follow-up on TV issue, unattended checkout) which slightly temper an otherwise positive service impression.
Location
10
Many reviews call the location excellent/central/convenient (close to restaurants, shopping, interstate and bicycle trail), making location a clear strength.
Room Quality
8.3
Rooms are frequently described as modern, comfortable and nice, but issues noted include thin walls (noise) and the occasional maintenance issue (TV, trim), so room quality is solid but mixed.
Amenities
9.4
Guests note good coffee and breakfast options; some desired more breakfast variety, but overall amenities (breakfast/coffee) are seen as a positive feature.
Value for Money
7.5
Several guests explicitly felt the hotel was a bit pricey for what was offered, citing maintenance and breakfast quality as reasons for lower value perception.
Food and Beverage
8.7
Food and beverage receives generally positive notes (good breakfast, excellent coffee) though a few found the breakfast mediocre or wanted more options.
Overall Experience
9.6
Most guests said they would recommend or stay again and highlighted cleanliness, comfort and location; isolated negatives (noise, service lapse, construction) did not outweigh generally positive overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Convenient Location

Located in Ankeny, Iowa, Holiday Inn Express offers easy access to popular attractions like Iowa Events Center, Hy-Vee Hall, and Wells Fargo Arena.

Modern Amenities

Enjoy a comfortable stay with our indoor pool and 24-hour front desk services.

Nearby Attractions

Explore Des Moines Civic Center and Jack Trice Stadium just a short drive away. Book your stay at Holiday Inn Express - Des Moines - Ankeny for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 227 reviews
Cleanliness: 8.6
Service: 9.1
Location: 10
Room Quality: 8.3
Amenities: 9.4
Value for Money: 7.5
Food and Beverage: 8.7
Overall Experience: 9.6
J
Jackie • extended_group • us
10
Pros:

Great location.

2026-10-15 • via Nuitee
F
Felix andres • family_with_children • us
8
2026-10-12 • via Nuitee
R
Richard • solo_traveller • us
10
Centrally located, Friendly staff
Pros:

Nice and clean, close to stores if you need items while traveling. Breakfast was good.

Cons:

Nothing to mention.

2026-10-08 • via Nuitee
R
Richard • family_with_children • us
9
2026-09-05 • via Nuitee
V
Vanourney • solo_traveller • us
10
2026-08-31 • via Nuitee
J
Janice • couple • us
9
2026-08-20 • via Nuitee
S
Stephanie • couple • us
10
2026-08-18 • via Nuitee
J
Joyce • family_with_children • us
9
2026-08-16 • via Nuitee
L
Lugene • couple • us
10
We will be back
Pros:

Ease

Cons:

Nothing

2026-08-09 • via Nuitee
J
Jeff • extended_group • us
2
Cons:

The hotel only had one person on staff when I checked in. Once he arrived at the front desk, I checked in to my room, I went to my room and turned on the TV and it didn't work, I went downstairs again and the front desk employee was absent helping another customer, when he arrived I told him about my TV not working, he said they were 100% booked and didn't have another room to offer me so he asked if I wanted him to check it out in the room, I said "Yes". He came to the room and confirmed it didn't work and he would leave a note to have someone fix it. I told him "I won't be here tomorrow and that doesn't help me tonight". He stared at me not knowing what to say, so I said "Since I'm not getting everything I paid for I think a credit of some amount should be considered" He said he couldn't make that call but would leave a note for his supervisor.

You can probably imagine, I haven't heard a word or been offered any discount for my inconvenience as of now. Either the follow through from the one employee on staff was poor or the supervisor doesn't care enough to apologize or doesn't care enough to issue me some sort of reimbursement for my inconvenience.

2026-08-08 • via Nuitee
R
reid • couple • us
9
2026-08-03 • via Nuitee
G
Greg • couple • us
10
Good stay friendly staff
Pros:

Very clean

Cons:

Everything was at it should be

2026-07-09 • via Nuitee
A
Aburto • family_with_children • us
8
2026-07-06 • via Nuitee
T
Tami • family_with_children • us
9
2026-07-05 • via Nuitee
J
Jill • family_with_children • us
8
Very nice! Clean. Would recommend
Pros:

More options for breakfast would of been good
Location was great

2026-06-29 • via Nuitee
D
Dawn • couple • us
5
Expensive for what you get
Pros:

Perfect location for the bicycle trail.

Cons:

Price for sure for what you get. Our bathroom looked run down trim was missing and she shower curtain was disgustingly didn’t look like it was cleaned in months and stains all over it. Carpet felt like it had crumbs in it wore shoes all the time vacuumed not sure. Breakfast was mediocre.

2026-06-25 • via Nuitee
P
Price • couple • us
10
Enjoyed our stay and would book again if ever in that area
Pros:

Excellent coffee! Staff was friendly. Rooms were modern, clean and comfortable. Location was convenient to interstate and close to restaurants and shopping.

Cons:

Little bit high priced

2026-06-20 • via Nuitee
C
Cheryl • family_with_children • us
10
2026-06-16 • via Nuitee
B
Brady • solo_traveller • us
10
2026-06-15 • via Nuitee
C
Charles • solo_traveller • us
10
Pros:

Beautiful place

2026-06-11 • via Nuitee