Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Hiking
Skiing
Private parking
Ski equipment hire on site
See all facilities

Review Highlights

Pros:
Very clean rooms
Friendly/helpful staff (multiple reviews)
Comfortable beds and room quality (rain shower, good A/C)
Good value for money
Convenient location near coffee/food
Cons:
Serious service incident reported regarding a service dog and locked doors
Limited in-room amenities (no coffee machine, microwave, vending, or ice)
Occasional reception closures and reported poor shower water volume
Some minor comfort issues (e.g., comforter instead of blanket)

Categories

Cleanliness
9.7
Consistently praised as very clean in multiple reviews ("super clean", "pırıl pırıl", "spotless").
Service
7.2
Mixed: many reviewers call staff friendly and helpful, but there is a serious negative incident reported (service-dog charge/refusal and locked doors) and occasional reception closures.
Location
8.8
Generally described as convenient and close to coffee and dining; one reviewer noted a longer-than-expected walk to downtown.
Room Quality
9.3
Rooms described as comfortable, cosy and well-appointed (good water pressure, great A/C, rain/shower, comfortable beds, fridge, new/renovated).
Amenities
7.8
Some useful extras noted (soft towels, quality sheets, fridge), but multiple guests reported missing amenities (no coffee machine as advertised, no microwave, no vending/ice, small hot-water station).
Value for Money
9.3
Seen as good value/affordable for Flagstaff; guests say the modest pricing allowed more activities and praise overall value.
Food and Beverage
7.5
No notable on-site F&B; negative notes about no coffee machine as advertised and reliance on nearby coffee shops (Starbucks).
Overall Experience
9.2
Mostly very positive overall — guests say they'd return, find the hotel cosy and welcoming — tempered by occasional service and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-15 02:49

Property Description

Luxurious Accommodation: Located in Flagstaff, CASTLE ROCK offers a 5-star experience with free WiFi, free parking, and family rooms. Just 1.4 km from Northern Arizona University, the hotel is near popular attractions like The North Pole Experience and Coconino County Fairgrounds.

Outdoor Adventures: Perfect for nature enthusiasts, guests can enjoy hiking and skiing in the area. The hotel even offers ski equipment hire for a hassle-free experience.

Convenient Location: With Walkup Skydome and Lowell Observatory within a few kilometers and Flagstaff Pulliam Airport just 4 km away, CASTLE ROCK provides easy access to the best of Flagstaff.

Experience luxury, adventure, and convenience at CASTLE ROCK. Book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 950 reviews
Cleanliness: 9.7
Service: 7.2
Location: 8.8
Room Quality: 9.3
Amenities: 7.8
Value for Money: 9.3
Food and Beverage: 7.5
Overall Experience: 9.2
J
joanne • couple • gb
7
Basic but clean close to places to eat.
Pros:

Clean with a comfortable bed. Lots of shops and places to eat within walking distance.

Cons:

On a very busy road so quite noisy

2026-09-17 • via Nuitee
V
VALENTINA • couple • it
8
2026-09-14 • via Nuitee
V
Venerando • couple • it
1
Mai più, aspettare così tanto non è concepibile.
Pros:

La stanza molto carina, molto pulita e accogliente.

Cons:

Siamo arrivati alle 16:30 per il check in, non c’era nessuno in struttura per effettuarlo, dopo tantissime chiamate (20 tra chiamate e messaggi) dopo 2 ore e mezza si sono degnati di rispondermi facendomi aprire un cassetto con un codice che non mi avevano mai dato. La stanza pulita senza ombra di dubbio ma preferirei una stanza un po meno pulita che aspettare 3 ore davanti una struttura senza nessuna riposta!

2026-09-13 • via Nuitee
B
Brian • solo_traveller • us
9
Pros:

Location great lots of walkable restaurants to eat at.
Comfy bed.
Clean.
Pretty quite compared to other places I have stayed at in Flag.

2026-09-11 • via Nuitee
A
Annie • extended_group • us
7
2026-09-10 • via Nuitee
D
Diana Jutta • couple • de
8
Sehr sauber, aber klein. Für 1 Nacht in Ordnung
Pros:

Das Zimmer/Dusche war sehr sauber, das Personal sehr nett.

Cons:

Zimmer sehr klein. Die Zimmertüre konnte von innen nicht gesichert werden.

2026-09-09 • via Nuitee
S
Sam Salmi • solo_traveller • us
7
Pros:

Not applicable

Cons:

The room is dated, no elevator for languages.
The services in room is basic.
Need good upgrade and update.

2026-09-05 • via Nuitee
D
Debbie • couple • us
8
2026-09-04 • via Nuitee
D
David • solo_traveller • us
9
Great place to sleep if you’re out and about all day in the mountains.
Pros:

Great location, quiet despite of being right at a main road. Very friendly staff. Parking right by the room. Very clean double queen room with TV, fridge and a kitchenette.

Cons:

Limited water pressure in the shower.

2026-08-25 • via Nuitee
D
Dixon • solo_traveller • us
10
Satisfied, will return
Pros:

I will be visiting continuously in Flagstaff for the next 10 months and i will definitely rebook with Castle Rock.

Cons:

Unfortunately no continental breakfast.

2026-08-23 • via Nuitee
M
Marlene • family_with_children • us
9
Owners were friendly, the room was clean. Would definitely booked again
Pros:

Close to our destination

Cons:

Checking was at 4pm and the office wasn’t open had to wait still 15 min after calling the front seat so someone could go to the office. And. No microwave. It had a stove but had a sign not to use

2026-08-23 • via Nuitee
F
Fabio Carlo • couple • it
8
2026-08-21 • via Nuitee
J
jennifer • couple • us
10
Good Value
Pros:

Clean and and close to restaurant and NAU. Owner super friendly. Cute, clean , good bang for your buck.

Cons:

No microwave and beds were super low like sleeping on the ground. But still comfy.

2026-08-21 • via Nuitee
N
Nola Montgomery • solo_traveller • us
5
The Good & The Bad
Pros:

Easy access. HVAC worked very well.

Cons:

Thick wooden bed frame made it uncomfortable to enter/exit bed. Chair was one folding metal chair. Very small bathroom, when hanging towel over shower curtain rod, rod fell! Shower floor very slippery.

2026-08-13 • via Nuitee
T
Timothy • couple • us
8
Pros:

Comfortable bed

Cons:

They use a scented cleaning product. I personally do not like the scent. I needed to keep door open for some time to dissipate that smell.

2026-08-09 • via Nuitee
A
Anthony • solo_traveller • us
9
I cannot recommend this hotel enough. It's easy to breeze by, but you should really have a look.
Pros:

This hotel consistently has great staff, super clean and comfortable rooms and has little 'extras' for the money: very soft towels, bath mat, good quality sheets, great water pressure, great A/C, a folding chair and table so you can sit outside in the cool air. I love this little hotel !!

Cons:

Nothing.

2026-08-07 • via Nuitee
J
Joseph • solo_traveller • us
9
2026-08-03 • via Nuitee
M
Maria • family_with_children • us
10
Outstanding and we plan to stay there every time we go to visit our child.
Pros:

This is a modest motel that the owners have spent lots of effort to make comfortable. Flagstaff is expensive, so reducing housing costs allowed for more activities. The space was VERY clean and attractive. It has a fridge and little desk set up.

Cons:

A small hot water station would be great but it is right beside Starbucks.

2026-08-02 • via Nuitee
M
mandy • couple • gb
10
Thank you for a wonderful place to stay during our road trip ao friendly and cosy
Pros:

Great location, room was so lovely and cosy and management were so friendly
and inviting

Cons:

Needed more toilet paper

2026-07-23 • via Nuitee
D
David • solo_traveller • us
10
2026-07-20 • via Nuitee