Fili Hotel Cebu

Hotels
•
Independent
9 (54 reviews)
Nustar Resort, Kawit Island South Road, Properties, Cebu City, Central Visayas, 6000 , Cebu , PH
63-328888282

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Facilities

Health or beauty spa nearby
Free WiFi
24-hour front desk
Express check-in/check-out
Concierge service
Elevator
ATM/banking
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
See all facilities

Review Highlights

Pros:
Great location
Excellent value
Good amenities
Cons:
Poor cleanliness
Slow service response

Categories

Cleanliness
7.5
Comments about a moldy smell and dirty dishes on casino floors negatively impacted this score.
Service
8.5
Customer service was noted as poor in some instances, affecting overall satisfaction.
Location
9.5
The location connected to a mall and the offerings around it enhance the experience.
Room Quality
9
Generally good room quality with satisfaction noted in the reviews.
Amenities
9.5
Great amenities were mentioned, including the swimming pool and casino.
Value for Money
9.5
Excellent value for the price was highlighted in multiple reviews.
Food and Beverage
9.5
High praise for the food options and breakfast buffet service.
Overall Experience
9
Mostly positive experiences overall, despite some issues in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:53

Property Description

Luxurious Spa and Dining Experience
Relax and unwind with indulgent massages and facials at our premium spa. Enjoy delectable meals at any of our 7 restaurants and savor a drink at one of our 4 bars/lounges.

Convenient Amenities and Services
Benefit from complimentary wireless internet, express check-in, and a 24-hour front desk. Your safety is our priority with a safe deposit box and free onsite parking.

Elegant Rooms and Entertainment
Stay in comfort in our air-conditioned rooms with Smart TVs and free Wi-Fi. Pamper yourself in the deep soaking bathtubs and rainfall showerheads in the private bathrooms. Digital programming and housekeeping services ensure a delightful stay.

Book now for an unforgettable stay at Fili Hotel Cebu, your gateway to luxury and relaxation!

Important information:

  • This property caters to LGBTQ+ guests.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9
Based on 54 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9.5
Room Quality: 9
Amenities: 9.5
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 9
M
Malou April • family_with_children
6
Pros:

Friendly staffs

2025-10-02 • via Nuitee
K
klaus • family
10
Pros:

We will go back again.

2025-09-21 • via Nuitee
M
Marquerite • family
2
Pros:

Booked 4 rooms, 2nights! all the rooms had a wet, moldy smell, they have to put a dehumidifier in one of the most sinky room , its that bad! The drapes hamdle is broken, the washroom blind is stuck! Took time to sent up maintenance. terrible customer service in both front desk and buffet restaurant staff! Casino entrance leaks on 1 raindy day! Dirty dishes (plates, cups, glasses empty bottles ) are every corner on casino floors! To call this hotel 5 star is very disappointing!

2025-09-18 • via Nuitee
S
Shirelyn
10
Pros:

It was a pleasant stay

2025-09-13 • via Nuitee
A
Alex • partner
10
Pros:

Excellent value, many options from food with the mall connected, also best breakfast buffet I have bad in all of Philippines, same level as Okada or better for much less. Casino is smoke free as well.

2025-09-07 • via Nuitee
M
Michael • partner
10
Pros:

We chose to have a private wedding ceremony here because of our previous experience with Fili. The experience was truly special and we loved every precious moment.

2025-08-23 • via Nuitee
H
HARUYUKI
10
Pros:

Regarding the hotel facilities and rooms, we were very satisfied.
However, we felt a little inconvenienced due to the coincidence of the event.
We were very satisfied with the room upgrade.

2025-08-18 • via Nuitee
S
SAIA
10
Pros:

5つ星ホテルです。
ホテルのあるナスターリゾートだけでで1日遊べます。

2025-08-13 • via Nuitee
E
Ellen • family
10
Pros:

This hotel is excellent in everything! So worth is price:) will stay again!

2025-07-21 • via Nuitee
R
Ramon • partner
10
Pros:

Everything was great about this property 😌

2025-07-19 • via Nuitee
V
Verified traveler
10
GOOD
Pros:

Its Good facilities, the people is so accommodating, and approachable.

2025-07-14 • via Nuitee
S
Sylvia • partner
10
Pros:

The room is perfect, swimming pool is great especially you have a kid. Foods are great.

2025-07-10 • via Nuitee
J
Janette
10
Pros:

The place is quiet and clean

2025-07-03 • via Nuitee
M
MARIGOLD • family
10
Pros:

Top notch accommodation and absolutely loved the FREE upgrade being a first time guest. The included breakfast buffet is mind blowing. Our sea view room was amazing. Highly recommend.

2025-07-03 • via Nuitee
M
Mark • family
10
Pros:

Casino was fun for a little while.

2025-06-19 • via Nuitee
L
Lyneth
10
Pros:

I highly recommend

2025-06-06 • via Nuitee
A
agnes • family
10
Pros:

Courtesy

2025-05-25 • via Nuitee
E
Edgar
10
Fantastic stay
Pros:

Superb stay. My husband and father enjoy the scenic view.

2025-05-03 • via Nuitee
Y
Youngmin
10
Pros:

너무 좋았음

2025-04-13 • via Nuitee
J
Jeryl • family
10
Pros:

The staff were accommodating, friendly, cordial and polite. Awesome service!

2025-04-05 • via Nuitee