Tru By Hilton San Antonio At The Rim, Tx

Hotels
•
Tru by Hilton
8.7 (596 reviews)
5639 Rim Pass , San Antonio , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Parking fees
Cleanliness issues
Uncomfortable rooms

Categories

Cleanliness
8.09
Some reviews mention cleanliness issues, including strong Clorox smells and neglect.
Service
9.56
Guests describe staff as friendly and helpful; service is generally seen as positive.
Location
9.6
Multiple reviews highlight the great location near restaurants and attractions.
Room Quality
7.55
Reviews indicate rooms are sometimes below expectations, with concerns about comfort.
Amenities
8.58
Pool table and breakfast options mentioned positively, though some amenities have limitations.
Value for Money
8.04
Guests feel parking fees and cleanliness issues impact perceived value.
Food and Beverage
9.09
Breakfast options were generally well received, indicating a solid experience.
Overall Experience
9.06
Many guests enjoyed their stays despite some individual complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:16

Property Description

Convenient Location:
Ideally situated near popular attractions like Six Flags Fiesta Texas and The Shops at La Cantera, Tru By Hilton San Antonio At The Rim, Tx offers easy access to the best of the city.

Modern Amenities:
Enjoy a comfortable stay in air-conditioned rooms equipped with a TV and free toiletries. Relax by the outdoor swimming pool and make the most of your visit to San Antonio.

Helpful Staff:
Count on our friendly staff for excellent service and local tips throughout your stay. Experience the true essence of Texas hospitality at Tru By Hilton San Antonio At The Rim, Tx.

Book now for a memorable stay in San Antonio!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 596 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.6
Room Quality: 7.55
Amenities: 8.58
Value for Money: 8.04
Food and Beverage: 9.09
Overall Experience: 9.06
F
Frances • couple • us
10
2026-03-26 • via Nuitee
G
Gustavo • couple • us
1
2026-03-21 • via Nuitee
M
Mondragon • solo_traveller • us
10
Very comfortable and very friendly
Pros:

Great front desk guy

Cons:

Best employee

2026-03-21 • via Nuitee
D
Dustin • extended_group • us
8
2026-03-17 • via Nuitee
V
Vela Treviño • family_with_children • mx
9
2026-03-17 • via Nuitee
Y
Yesenia • family_with_children • us
10
2026-03-16 • via Nuitee
G
Grady • family_with_children • us
10
2026-03-16 • via Nuitee
C
CARLOS • couple • us
9
Very good hotel
2026-03-02 • via Nuitee
S
Sylvia • couple • us
10
Comfortable
Pros:

Everything

Cons:

Breakfast

2026-03-01 • via Nuitee
A
Alisse • couple • us
8
2026-02-26 • via Nuitee
G
Glenn • couple • us
5
Pros:

Nice, clean

Cons:

There’s an unexpected charge of $10 for parking

2026-02-14 • via Nuitee
J
Joseph • couple • us
10
2026-01-27 • via Nuitee
I
Irene • couple • us
10
Everything was beautiful.
Pros:

Very excellent.
Or could

Cons:

Nothing

2026-01-20 • via Nuitee
K
Kenneth • solo_traveller • us
10
2026-01-20 • via Nuitee
J
Javier • family_with_children • us
8
Very nice and efficient
Pros:

Breakfast good but room for improvement.
Location is very good👍

Cons:

I notice that most of your visitors are people visiting the theme parks so whet they get back from the park and diner your beautiful pool table and the pool are closed. So having extended hours on both will be nice

2026-01-19 • via Nuitee
J
JD • family_with_children • us
8
2026-01-19 • via Nuitee
S
Susana • family_with_children • us
8
Great for somewhere to enjoy your evening after a day out!
Pros:

Great location if you’re going to six flags, amenities were good and lots of little activities to do in house which is nice! Snack shop is the best stocked I’ve ever seen at a hotel which was nice, breakfast in the morning is also lovely and very well stocked.

Cons:

Rooms are very small and evening staff wasn’t the friendliest but nothing that was too bad!

2026-01-19 • via Nuitee
L
Luciana • couple • us
1
Horrible
Pros:

I had a very disappointing stay at this hotel. The room was nowhere near the standard that was advertised. There were no towels provided at all, which is completely unacceptable for any hotel stay. On top of that, the TV remote didn’t work, making it even more frustrating. Overall, the room felt neglected and uncomfortable, especially considering the price I paid. I did not feel like I received the value or quality that was promised, and I left unhappy with the experience. For what I spent, I expect at least the basics to be taken care of, and this hotel failed to deliver. I would not recommend staying here and will be requesting a refund.

Cons:

Better room service

2026-01-19 • via Nuitee
A
Alejandro • family_with_children • us
1
I am writing to formally file a complaint regarding an incident that occurred during my recent stay
2026-01-19 • via Nuitee
D
David • extended_group • us
9
I give it an overall great experience.
Pros:

Clean and great price. Great location. Very spacious.

Cons:

Do hotels not provide tooth brushes, razors, combs, etc anymore? My bathroom only had towels and a hair dryer.

2026-01-15 • via Nuitee