Tru By Hilton San Antonio At The Rim, Tx

Hotels
•
Tru by Hilton
8.7 (629 reviews)
5639 Rim Pass , San Antonio , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Parking fees
Cleanliness issues
Uncomfortable rooms

Categories

Cleanliness
8.09
Some reviews mention cleanliness issues, including strong Clorox smells and neglect.
Service
9.56
Guests describe staff as friendly and helpful; service is generally seen as positive.
Location
9.6
Multiple reviews highlight the great location near restaurants and attractions.
Room Quality
7.55
Reviews indicate rooms are sometimes below expectations, with concerns about comfort.
Amenities
8.58
Pool table and breakfast options mentioned positively, though some amenities have limitations.
Value for Money
8.04
Guests feel parking fees and cleanliness issues impact perceived value.
Food and Beverage
9.09
Breakfast options were generally well received, indicating a solid experience.
Overall Experience
9.06
Many guests enjoyed their stays despite some individual complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:16

Property Description

Convenient Location:
Ideally situated near popular attractions like Six Flags Fiesta Texas and The Shops at La Cantera, Tru By Hilton San Antonio At The Rim, Tx offers easy access to the best of the city.

Modern Amenities:
Enjoy a comfortable stay in air-conditioned rooms equipped with a TV and free toiletries. Relax by the outdoor swimming pool and make the most of your visit to San Antonio.

Helpful Staff:
Count on our friendly staff for excellent service and local tips throughout your stay. Experience the true essence of Texas hospitality at Tru By Hilton San Antonio At The Rim, Tx.

Book now for a memorable stay in San Antonio!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 629 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.6
Room Quality: 7.55
Amenities: 8.58
Value for Money: 8.04
Food and Beverage: 9.09
Overall Experience: 9.06
P
Patricia • couple • us
10
2026-06-05 • via Nuitee
G
Griselda • family_with_children • us
8
2026-06-05 • via Nuitee
C
Cano • family_with_children • us
10
Excellent
Pros:

The experience was highly satisfactory, particularly given that the staff demonstrated exceptional understanding and accommodation for my child, who has severe autism.

2026-06-03 • via Nuitee
V
Victor • couple • us
1
Did not enjoy my stay at all.
Pros:

They took down the buffet as I was serving myself. Very rude!

Cons:

Given room on 5th floor. Roof top AC was so loud it kept me up all night. The whole building shook. Terrible experience. This hotel is only a few years old. Staff was rude and took down buffet as I was serving myself. You guys are killing the hotel experience.

2026-05-31 • via Nuitee
L
La Mya • family_with_children • us
10
Pros:

It was located less than 5 miles from an event.

Cons:

Hot tub.

2026-05-31 • via Nuitee
Y
Yesenia • couple • us
10
Recommend
Pros:

Helpful staff

Cons:

N/A

2026-05-30 • via Nuitee
P
Patricia • family_with_children • us
9
2026-05-29 • via Nuitee
C
Cody • couple • us
8
2026-05-28 • via Nuitee
A
Andrea • extended_group • us
10
2026-05-26 • via Nuitee
L
Leilani • family_with_children • us
10
2026-05-21 • via Nuitee
E
Evangelina • solo_traveller • us
10
2026-05-20 • via Nuitee
A
Anil • couple • us
8
2026-05-14 • via Nuitee
B
Brian • solo_traveller • us
10
2026-05-08 • via Nuitee
C
Carolina Gomez • extended_group • co
10
Pros:

Lo que mas me gusto fue la ubicación!

Cons:

El desayuno

2026-05-04 • via Nuitee
J
JESUS • solo_traveller • us
10
2026-04-30 • via Nuitee
G
Gala • family_with_children • us
10
2026-04-28 • via Nuitee
W
Winnie Rose • couple • us
10
2026-04-26 • via Nuitee
J
Janet Francis • couple • us
10
Pros:

I really like the surrounding of the area has a lot to offer

Cons:

The pillows they need to replace the pillows too hollowed

2026-04-26 • via Nuitee
R
Rafael • couple • us
10
Pros:

Staff is amazing and location is safe

2026-04-23 • via Nuitee
D
devin • couple • us
10
2026-04-22 • via Nuitee