Somerset Gaoxin Chengdu

Apartments
•
Somerset
9.2 (59 reviews)
No. 188 Jirui 2nd Road Vanke Center, Gaoxin Tianfu 1st Street , Chengdu , cn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
In-room washing machine
Spacious rooms
Affordable / good value
Generous breakfast
Helpful staff
Good room facilities and room service options
Comfortable rooms
Cons:
Broken bathroom door / poor room maintenance
Front desk delays / failure to resolve issues
Being moved to a worse room
Privacy issues due to room layout

Categories

Cleanliness
9.2
Standard quality for this hotel tier.
Service
9
Mixed: multiple reviews call staff 'helpful' and 'very helpful', but one detailed complaint reports the front desk and maintenance failing to resolve a broken bathroom door and long delays.
Location
9.2
Standard quality for this hotel tier.
Room Quality
8
Mixed: guests praise spacious, comfortable rooms, but a serious issue was reported (broken bathroom door, privacy problems and being moved to a worse room), lowering the score.
Amenities
9.8
Very positive: several guests highlight the in-room washing machine and good in-room facilities; laundry convenience is repeatedly praised.
Value for Money
9.4
Positive: reviewers describe the price as affordable and good value, recommending the hotel for those seeking spacious rooms and convenient laundry at a reasonable rate.
Food and Beverage
9.8
Very positive: breakfast is described as excellent/abundant in multiple reviews; room-included breakfast and flexible room service options are appreciated.
Overall Experience
9.2
Mixed but generally positive: many guests report comfortable stays, good breakfast and helpful staff, though one strongly negative experience (poor handling of a broken bathroom door) notably affected overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 03:08

Property Description

Luxurious Amenities
Somerset Gaoxin Chengdu offers a range of luxurious amenities including a fitness centre, washing machine, indoor pool, and hot tub for guests to enjoy during their stay.

Family-Friendly Environment
With family rooms, a children's playground, and a variety of breakfast options including warm dishes and fresh pastries, this property is perfect for families looking for a comfortable and enjoyable stay.

Convenient Location
Located in the Wuhou district of Chengdu and close to the New International Convention & Exposition Center Chengdu Century City, Somerset Gaoxin Chengdu provides easy access to popular attractions such as Wuhou Memorial Temple and Tianfu Square.

Experience luxury and comfort at Somerset Gaoxin Chengdu. Book now for an unforgettable stay!

Important information:

All pets staying at this property must have up-to-date vaccinations.

Please note that the property can only accommodate pets with a maximum weight of 19 kg or less.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Location

Guest Reviews

9.2
Based on 59 reviews
Cleanliness: 9.2
Service: 9
Location: 9.2
Room Quality: 8
Amenities: 9.8
Value for Money: 9.4
Food and Beverage: 9.8
Overall Experience: 9.2
M
Mariya • family_with_children • us
2
I will never stay there again.
Pros:

I like the fact that it had a washing machine in the room.

Cons:

This review will probably not come as a surprise to Somerset Chengdu. I’m pretty sure they’re expecting it.
This was our second stay at this hotel. The first time was okay-ish. This time was a complete disaster.
My son and I arrived in the late evening after a long day of traveling to what I consider the best city in the world. We checked in, walked into our room, and immediately noticed that the bathroom door was broken and wouldn’t close. Not exactly ideal, especially when you’re traveling with a teenager.
I went downstairs to let the front desk know. They said someone would come take a look. About 10 minutes later, a maintenance worker showed up, confirmed the door was broken, and told us we’d be moved to another room. We were told to wait.
So we waited. And waited. And waited.
We sat there with all of our luggage unpacked until almost midnight, and nobody ever came.
I finally went back downstairs. This time they told me they could move us, but it was to a better room, so once the bathroom door was fixed we’d have to move all of our stuff back to the original room.
Seriously?
I told them absolutely not. I’m not unpacking, packing everything back up, moving rooms, then doing it all over again because the hotel handed us a room with a broken bathroom door. I said we were perfectly willing to stay in the room if they fixed the door first thing the next morning. They assured me they would.
Spoiler: they didn’t.
Using the bathroom and shower became a ridiculous exercise in geometry. Because of the mirrors and the layout of the room, one person had to hide in the farthest corner of the room while the other used the bathroom just to have a tiny bit of privacy.
The next morning we spent the entire day out. When we came back, I asked if the door had been repaired. The front desk told me the maintenance staff “didn’t have time.”
Instead, they moved us to another room that was actually a bit worse than the one we had originally booked.

2026-07-17 • via Nuitee
Оксана • extended_group • ru
10
Pros:

Всё хорошо.

2026-05-18 • via Nuitee
S
Sinesia • couple • es
9
Maravilloso
2026-05-18 • via Nuitee
W
WanErh • solo_traveller • tw
10
Pros:

房內有洗衣機實在太方便了，且室內空間很寬敞、價格也很實惠！早餐也很豐盛，推薦喜歡大空間以及洗衣方便的人住這～

2026-05-13 • via Nuitee
B
Bastien • solo_traveller • fr
10
2026-05-08 • via Nuitee
R
Ramon Gary Blake • solo_traveller • za
9
Pros:

Excellent breakfast, very helpful staff.
Great to have options for room service that can adjusted to suit your needs eg not required on a particular day

2026-04-15 • via Nuitee
R
Ramon Gary Blake • solo_traveller • za
9
2026-04-02 • via Nuitee
R
Ramon Gary Blake • solo_traveller • za
9
A good option
Pros:

Facilities in the room. Helpful staff

2026-03-23 • via Nuitee
F
Fion • solo_traveller • ca
10
Pros:

房間包括早餐，超舒服，很滿意，他們的服務

Cons:

沒有

2026-03-21 • via Nuitee
O
Oksana • extended_group • uz
10
Самые лучшие апартаменты. Отличные оснащение номера. Чисто. Большой номер расположен
Pros:

Оснащение номера. Чистота.

2026-01-19 • via Nuitee
O
Oksana • extended_group • uz
10
10 из 10. Лучшие апартаменты.
Pros:

Удобное расположение. Рядом много кафе, магазинчик.

2026-01-19 • via Nuitee
A
Aslan • solo_traveller • az
10
2025-12-10 • via Nuitee
P
Pamela • couple • fr
10
Magnifique
Pros:

Le personnel très à l’écoute, le staff du petit déjeuner les personnes de l’entretien tous très bien. Tout le monde est attentif. Établissement propre et calme.

2025-12-08 • via Nuitee
A
Andrey • solo_traveller • ru
9
Отличная гостиница для бизнес поездок
Pros:

Удобное расположение, есть магазины в доступе, удобно добираться до аэропортов и центра города. Есть кухня чтобы себе что то приготовить и постирать.

Cons:

Не очень разнообразная и вкусная кухня на завтрак.

2025-11-23 • via Nuitee
Y
Yeou Chyuan Roland • solo_traveller • au
10
Pros:

Definitely a great place for business traveller

Cons:

Nothing

2025-11-16 • via Nuitee
R
Ramon Gary Blake • solo_traveller • za
9
Pros:

Great facilities in the room, very comfortable and staff very friendly and helpful

2025-11-03 • via Nuitee
K
KANGHONG • solo_traveller • cn
8
2025-11-02 • via Nuitee
D
Dubey • family_with_children • in
10
Not only my wife and I, it was a wonderful experience for my 3 YO son as well. Amazed by view+staff.
Pros:

Excellent. We loved the place, nice staff and very helpful.

Cons:

Nothing.

2025-10-26 • via Nuitee
A
Attila • solo_traveller • hu
9
2025-10-15 • via Nuitee
Оксана • solo_traveller • ru
10
2025-10-01 • via Nuitee