Ecoland Hotel

Los horarios de cierre del restaurante, a las 21.00 está cerrado, no te da tiempo de cenar después de disfrutar la tarde de piscina que cierra a las 20.00. Tuvimos que comer algo rápido en la zona de dulce y salado de la cafetería

아쉬운 점은 조식부페. 전반적으로 맛은 평범했습니다. 가짓수를 줄이더라도 조금 더 나은 양질의 음식이 제공되면 좋겠습니다. 베이커리도 더 다양했더라면 갤러리카페에 가보고 싶은 마음이 들 것 같았습니다. 감사합니다.

기차를 마지막 잔 시간에 타긴해서 볼것 체험할것이 없었다. 숙소는 대체적으로 만족은 했으나 수영장이용하러 간 목적이 커서
너무 추웠고 몸이 불편한 아이라 튜브를 챙겨갔는데 튜브사용금지라 물놀이를 할수가 없었다. 갑짜기 추워진것도 있지만 냉수로 된것만 튜브를 이용할수 있었던것 같다. 대체적으로 식품들도 너무 비쌌고, 주변 배달이 안되는 곳이라 음식 선택에 제약이 많았다. 음식에 비해 가격이 너무 비싼것 같았다(참고로 제주도민임) 15년전 방문하고 두번째 방문임. 첫방문에는 좋았던 기억들이 많았는데 갑자기 추워진 탓이겠지만 수영장을 )몸이 불편한 아이와) 이용하는데 있어 좋은 기억이 되지 못할듯 하여 다시 찾아올지는 미지수다

Nothing, everything was so perfect.

Unfortunately, Ecoland Hotel did not feel like a 5-star hotel at all. In our experience, it felt much closer to a 3-star property.

The room was very basic and felt quite empty, with very few amenities or thoughtful touches. We had a large balcony with a beautiful view, but the balcony itself looked old and in need of renovation. There was no outdoor furniture — no chairs or table — so despite its size and the beautiful view, there was really no way to sit outside and enjoy it.

The level of service was also far below what we would expect from a 5-star hotel. There was no proper arrival service to assist with our luggage, and we did not experience the kind of room service or guest assistance that you normally associate with a hotel of this category.

Another disappointing point was the number of additional charges. Even basic things around the pool came at an extra cost, including towels and certain chairs or loungers. These are not the kinds of extras I would expect to keep paying for when staying at a 5-star hotel.

Most importantly, we were disappointed with how our reservation was handled. We had booked five nights, and on the very first day, shortly after arriving and seeing the hotel, I asked to shorten our stay and cancel the remaining four nights. When they would not agree to that, I asked if they could at least cancel three nights, or even just the final two nights. None of those nights had been used yet, but the hotel offered no flexibility and required payment for the entire five-night reservation.

I understand that hotels have cancellation policies, but considering that I raised the issue immediately on our first day and was willing to stay for part of the reservation, I expected at least some understanding or an attempt to find a reasonable solution.

Overall, the facilities, service, and guest experience simply did not match what we expected from a 5-star hotel.

없음

The hotel’s facilities are exceptional: well-maintained, comfortable, and fully in line with what one would expect from a five-star property. However, my experience with some members of the staff, and especially with the receptionist Sungsii Moo, was far below that standard.

From the moment I arrived, Sungsii Moo’s attitude felt unprofessional and, at times, disrespectful. As I do not speak English or Korean, she laughed at me several times and made facial expressions and gestures together with other reception staff. Perhaps this was due to inexperience, but I have never received this kind of treatment from a hotel receptionist before.

In addition, in March, before making my reservation, I called the hotel and was told that I could use the swimming pool throughout the day. The hotel subsequently changed this policy in June, limiting pool access until 1:00 p.m. I understand that policies can change, but my flights had already been booked and were scheduled to depart at 10:00 p.m. Therefore, I asked Sungsii Moo if I could exceptionally use the pool until 5:00 or 6:00 p.m. Not only did she refuse my request, but Sungsii Moo also made comments about money, even though I never offered or suggested any payment. She told me that, since it was 2:00 p.m. and check-in was at 3:00 p.m., it was enough that she was assisting me “for free.” I consider this comment completely inappropriate for the reception of a five-star hotel.

I also found the shuttle service management disappointing. I notified the hotel more than 35 hours in advance, as requested, but because it was the weekend, I received no response to my emails. When I arrived, I had to borrow someone else’s phone to call the hotel and arrange the transfer.

Overall, the facilities deserve five stars, but the service I received from Sungsii Moo did not meet that standard. I hope the hotel will review these issues, particularly the training and professionalism of its reception staff.