The Prince of Wales

Hotels
6.6 (305 reviews)
34 Main Street , Proserpine , AU

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Business center
Terrace
BBQ facilities
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Review Highlights

Pros:
Friendly staff
Good value for money
Comfortable beds
Beautiful heritage building
Cons:
Poor cleanliness
Noisy environment
Uncomfortable beds
Lack of basic amenities

Categories

Cleanliness
5.18
The smell of mould was sickening; concerns about cockroaches and the dirty guest kitchen.
Service
8.15
Staff were friendly and check-in was courteous.
Location
6.19
It's away from the highway, but may be noisy at times.
Room Quality
5.64
Many reports of discomfort with the beds and issues with the room (broken locks, no hot water).
Amenities
6.17
Some amenities like EV chargers were available, but many lacked basic functionality.
Value for Money
8.13
Good value for the price paid although some functionalities were lacking.
Food and Beverage
7.18
Breakfast on the balcony was enjoyed, though the overall experience was inconsistent.
Overall Experience
6.15
Overall mixed feelings; friendly staff but significant room and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:15

Property Description

Welcome to The Prince of Wales, your perfect retreat in Proserpine!

Luxurious Rooms: Each room is equipped with a flat-screen TV, fridge, and air-conditioning for your comfort.

Entertainment and Relaxation: Have a fun-filled stay with access to shared bathroom facilities, billiards, and darts.

Convenient Location: Explore nearby attractions like Hamilton Island and Airlie Beach, with the Whitsunday Coast Airport just 11 km away. Public transport is also easily accessible next to the hotel.

Book your stay at The Prince of Wales now for an unforgettable experience!

Important information:

Please note that the property has loud live music and bands playing on Friday nights. You may experiencing disturbance from the noise.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.6
Based on 305 reviews
Cleanliness: 5.18
Service: 8.15
Location: 6.19
Room Quality: 5.64
Amenities: 6.17
Value for Money: 8.13
Food and Beverage: 7.18
Overall Experience: 6.15
V
Vladimir • couple • rs
10
2026-10-10 • via Nuitee
M
Michael • solo_traveller • au
1
Staff were rude and not understanding
Cons:

Bed bugs, no after hours contact number for guests staying there in case of emergencies which there was one and this resulted in being treated disgustingly for remainder of the stay to the point we had to leave.

2026-10-08 • via Nuitee
M
Margaret • solo_traveller • au
10
Great value for money in a comfortable welcoming hotel
Pros:

The barman was polite and helpful. The 4 poster bed was amazing. I really enjoyed the pad Thai in the bistro. It is safe and the location is excellent

2026-09-17 • via Nuitee
R
Robert • extended_group • au
6
2026-09-13 • via Nuitee
G
Geoffrey • solo_traveller • au
5
Pros:

Restaurant food was great.Room price was expensive for what it was Share bathroom etc which is ok but expensive for the location and what they offered

Cons:

Numerous things - no towels or soap etc despite saying there would be
Room is basic.
Restaurant was great- prices excellent etc staff friendly

2026-09-06 • via Nuitee
G
Glenn • extended_group • au
9
HAPPY TO GO BACK
Pros:

POKIES

Cons:

NOTHING

2026-08-25 • via Nuitee
M
Michael • couple • au
7
2026-08-11 • via Nuitee
B
Bernice • solo_traveller • za
4
2026-08-10 • via Nuitee
A
Andrew • couple • au
7
2026-08-06 • via Nuitee
R
Robert • couple • au
10
All good.
Pros:

Location.

Cons:

All good.

2026-07-24 • via Nuitee
R
Rani • solo_traveller • au
6
Might look at the Palace next time, as that is where I had to go fir my dinner.
Pros:

NA

Cons:

I was not notified of the kitchen not functioning. It was exceedingly annoying that I sign a contract part of which was to be considerent of other guest only for others completely ignored it! To have loud talking, walking with heavy, noisy steps up and down the corridor until past MIDNIGHT. It has made me to reconsider staying again, which is a pity, as I had before.

2026-07-07 • via Nuitee
R
Rose • solo_traveller • au
8
Lovely old pub rooms and bathrooms.
Pros:

Size of the room. Im sure it will be great once the renovations are completed.

Cons:

Im pretty sure that it was the staff in the bar or kitchen blaring music until 10.40pm when we had had enough and I confronted a staff member.
The music then stopped. Not late , yes, but when you want to be on the road early and you are paying to sleep, it wasn't good.

2026-06-28 • via Nuitee
K
Kevin • couple • au
7
2026-06-27 • via Nuitee
S
Scott • solo_traveller • au
9
Great customer service, very clean.
Pros:

The staff are incredible

Cons:

N/A

2026-06-17 • via Nuitee
K
Kylie • solo_traveller • au
7
2026-06-15 • via Nuitee
E
Evelyne • solo_traveller • au
8
A good place to stay overnight in transit
Pros:

Good location

2026-06-10 • via Nuitee
C
Chris Ballantyne • solo_traveller • au
7
2026-05-30 • via Nuitee
C
Czaika • solo_traveller • ca
3
2026-05-13 • via Nuitee
R
roper • solo_traveller • nz
6
2026-05-08 • via Nuitee
L
Laura • extended_group • it
10
Pros:

posizione ottima, molto pulito, personale molto simpatico e amichevole

2026-04-25 • via Nuitee