The Prince of Wales

Hotels
6.6 (283 reviews)
34 Main Street , Proserpine , au

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Free

Facilities

Offsite parking discounted rates available
Nightclub
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Terrace
BBQ facilities
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Comfortable beds
Beautiful heritage building
Cons:
Poor cleanliness
Noisy environment
Uncomfortable beds
Lack of basic amenities

Categories

Cleanliness
5.18
The smell of mould was sickening; concerns about cockroaches and the dirty guest kitchen.
Service
8.15
Staff were friendly and check-in was courteous.
Location
6.19
It's away from the highway, but may be noisy at times.
Room Quality
5.64
Many reports of discomfort with the beds and issues with the room (broken locks, no hot water).
Amenities
6.17
Some amenities like EV chargers were available, but many lacked basic functionality.
Value for Money
8.13
Good value for the price paid although some functionalities were lacking.
Food and Beverage
7.18
Breakfast on the balcony was enjoyed, though the overall experience was inconsistent.
Overall Experience
6.15
Overall mixed feelings; friendly staff but significant room and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:15

Property Description

Welcome to The Prince of Wales, your perfect retreat in Proserpine!

Luxurious Rooms: Each room is equipped with a flat-screen TV, fridge, and air-conditioning for your comfort.

Entertainment and Relaxation: Have a fun-filled stay with access to shared bathroom facilities, billiards, and darts.

Convenient Location: Explore nearby attractions like Hamilton Island and Airlie Beach, with the Whitsunday Coast Airport just 11 km away. Public transport is also easily accessible next to the hotel.

Book your stay at The Prince of Wales now for an unforgettable experience!

Important information:

Please note that the property has loud live music and bands playing on Friday nights. You may experiencing disturbance from the noise.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.6
Based on 283 reviews
Cleanliness: 5.18
Service: 8.15
Location: 6.19
Room Quality: 5.64
Amenities: 6.17
Value for Money: 8.13
Food and Beverage: 7.18
Overall Experience: 6.15
E
Elizabeth • solo_traveller • au
5
It was okay
Pros:

The bed was comfortable and shared amenities were clean and sufficient.

Cons:

My room was windowless and the bed was made with sheets only - I asked for a blanket as I find it hard to sleep with just a sheet. They only had doonas and it was high-summer so I didn't accept that. Ended up having to use towels as a covering. Tip: invest in a few light summer blankets - not everyone will want one, those who ask for them will be happy.

2026-01-29 • via Nuitee
M
magali • couple • fr
7
Pratique pour prendre l’avion
Pros:

Pas cher proche aéroport Whitesunday parking

2026-01-25 • via Nuitee
N
Natalie • solo_traveller • au
6
2026-01-21 • via Nuitee
A
Amanda • extended_group • ch
7
2026-01-20 • via Nuitee
S
Sharon • couple • au
5
2026-01-19 • via Nuitee
R
Robert • solo_traveller • au
3
It should be reported.
Cons:

The smell of mould was sickening it was all over the ceiling. The smoke alarm was not there. The bathroom smelt like raw sewerage. The toilet doors were broken.

2026-01-19 • via Nuitee
S
Sheree • solo_traveller • au
9
Pros:

Beautiful friendly staff

Cons:

Nothing

2026-01-19 • via Nuitee
D
Danica • extended_group • au
9
2026-01-07 • via Nuitee
G
ghyslaine • extended_group • fr
6
2026-01-07 • via Nuitee
A
Alan • solo_traveller • us
1
2026-01-04 • via Nuitee
J
Joann • extended_group • au
10
Pros:

Great location and great value for money.

Cons:

NA

2026-01-03 • via Nuitee
M
Maria • couple • ar
5
I don’t recommend it
Pros:

the hotel was very clean overall, the receptionist was very kind, and the room was spacious.
The rooms are like the photos.

Cons:

The place is like a maze and there are no signs indicating anything, so it was difficult to find the reception, which is basically hidden. There were no blankets or extra pillows available, the mattress was uncomfortable, and there was no shampoo or toiletries provided in the shower. You can hear everything from outside, and the wooden floors are very noisy, making it easy to hear people walking inside the room.

2025-12-31 • via Nuitee
Q
Quinn • couple • au
3
2025-12-30 • via Nuitee
K
Komalpreet • extended_group • au
8
Pros:

It was good value for money, staff helped us check in late even though they were having a Christmas party. There was a miscommunication in room capacity so they were able to accommodate us with an extra room at no cost. Very good.

2025-12-30 • via Nuitee
M
Manikandaswamy • couple • au
2
Misleading advertising wasted money
Pros:

Location in the cbd. Helped with some urgent shopping

Cons:

There is no hand soap in toilet. Photos of property very misleading. It is a dinghy place suitable for single traveller who can't get decent accommodation in the last minute. Too much smoking in dining area which permeates the whole place. Definitely not for families or even couples

2025-12-29 • via Nuitee
J
Joanne • couple • au
1
I refused to stay and request a full refund nd.
Pros:

Nothing the property should be condemned. Dirty race n down.

Cons:

Nothing ng I’m not a fussy person

2025-12-29 • via Nuitee
G
Graeme • couple • au
7
2025-12-27 • via Nuitee
F
Federico • couple • au
7
Good location but smelling horrible
Pros:

Location

Cons:

Smelling cigarettes everywhere

2025-12-23 • via Nuitee
T
Teresa • extended_group • au
7
Pros:

location

Cons:

Paint falling of the walls while walking up the stairs

2025-12-20 • via Nuitee
S
Steffen • solo_traveller • nl
8
2025-12-06 • via Nuitee