Platinum Hotel Tunjungan Surabaya

Hotels
9.8 (382 reviews)
11 Jalan Tunjungan , Surabaya , id

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Delicious food
Cons:
Inconsistent shower temperature
Lack of coffee machine

Categories

Cleanliness
9.84
Overall positive sentiment noted in multiple reviews about the cleanliness of the rooms.
Service
9.99
Repeated praise for staff service, particularly mentions of Ms. Manda and others being friendly and helpful.
Location
9.85
Convenient location near Tunjungan Plaza, highlighted as a major advantage.
Room Quality
9.8
Rooms described as spacious and comfortable with some positive remarks about the family suite.
Amenities
9.33
Amenities were mostly adequate with some suggestions for improvement, such as a coffee machine.
Value for Money
9.79
General consensus suggests good value for the price, making it a solid choice.
Food and Beverage
9.84
Strong positive remarks regarding the breakfast variety and quality.
Overall Experience
9.99
Guests expressed an overall high level of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:02

Property Description

Luxurious Accommodation
Platinum Hotel Tunjungan Surabaya, just 1.6 km from Sharp Bamboo Monument, offers a 4-star experience with free bikes, a swimming pool, and a fitness centre. Each room features modern amenities like flat-screen TVs and private bathrooms, ensuring a comfortable stay.

Dining and Relaxation
Guests can indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or enjoy city views from the terrace. For ultimate relaxation, the hotel also boasts a sauna where guests can rejuvenate after a long day of exploring Surabaya.

Convenient Location
Located near major attractions like Submarine Monument and train stations, Platinum Hotel Tunjungan Surabaya provides easy access to the best of the city. With free parking and a paid airport shuttle, convenience is key for guests.

Experience luxury and convenience at Platinum Hotel Tunjungan Surabaya. Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

9.8
Based on 382 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.85
Room Quality: 9.8
Amenities: 9.33
Value for Money: 9.79
Food and Beverage: 9.84
Overall Experience: 9.99
G
Gintarė • solo_traveller • lt
10
Absolutely fabulous
Pros:

High class hotel, outstanding service, perfect food choice for breakfast

2026-05-30 • via Nuitee
K
Klauspeter • couple • de
10
Perfect service
Pros:

All perfect and very helpful staff

2026-05-28 • via Nuitee
K
Kamaljit • solo_traveller • my
9
Kamal
Pros:

Food breakfast was superb

2026-05-25 • via Nuitee
N
Norbert • solo_traveller • hu
9
2026-05-21 • via Nuitee
L
Lau Guo Ann • solo_traveller • sg
9
2026-05-20 • via Nuitee
L
Lorraine • couple • au
9
Very good hotel and value for money.
Pros:

Nice hotel great room very large. Super clean. Live Band at the restaurant was a plus. Breakfast was great many choices. Pool was clean however not a lot of shade.

Cons:

Nothing really.

2026-05-20 • via Nuitee
W
Willem • couple • nl
10
Zeer goed
Pros:

Ontbijt zeer goed Locatie ook goed

Cons:

NVT

2026-05-15 • via Nuitee
G
Grant • couple • ca
10
The staff were more than exceptional and the rooms were clean and comfortable.
Pros:

Amazing staff. Excellent breakfast. Very good terrace bar with live music and cold beer.

2026-05-08 • via Nuitee
K
Konstantinos • couple • gr
10
2026-04-25 • via Nuitee
Z
Zvika • couple • il
10
2026-04-25 • via Nuitee
W
WAN LIN • couple • tw
10
2026-04-23 • via Nuitee
C
Chen-Yun • couple • tw
10
Cons:

隔音不好，半夜很吵，車子的聲音、隔壁房客的聲音

2026-04-22 • via Nuitee
G
Gert • solo_traveller • nl
9
Betere keuze heb je niet in Surabaya
Pros:

De service, vriendelijkheid en hulpvaardigheid van de medewerkers is fantastisch, zij hebben mij enorm geholpen. Zij krijgen van mij 10 sterren!
De Deluxe Premier kamer is zeer ruim en heeft mooi uitzicht, badkamer is goed, prima airconditioning en goede wifi.
Het hotel is van alle gemakken voorzien, daarnaast ik lokatie perfect, alle voorzieningen op loopafstand.

Cons:

Kan niets bedenken

2026-04-13 • via Nuitee
C
Chen-Yun • couple • tw
9
2026-04-11 • via Nuitee
G
Grant • couple • ca
9
Incredibly friendly staff. Fantastic open air rooftop bar with local nightly entertainment, very comfortable beds, excel
2026-04-08 • via Nuitee
G
Grant • couple • ca
9
Pros:

Exceptional staff, great breakfast and an excellent roof top bar.

2026-04-06 • via Nuitee
A
andi tjipta hardianto • couple • id
7
Pros:

Location is good

Cons:

Lift was slow.
Breakfast was chaos, over capacity, we decide to have breakfast outside the hotel

2026-04-05 • via Nuitee
M
Mogamat Abbas • solo_traveller • id
10
Pros:

Lovely hotel in a great location, on the main road leading to the mall with plenty of restaurants along the way. Breakfast was large with an excellent selection of western and Asian food. Live music on the roof at night as well. Also right opposite the kampung ketandan.

2026-03-13 • via Nuitee
M
Marvin • couple • sg
9
2026-03-08 • via Nuitee
K
Kim • extended_group • nl
7
Pros:

ontbijt heel prima, locatie super leuke plek in Jakarta. vond Jakarta eerder geen leuke stad door de chaos en de drukte. maar deze plek heeft een hele fijne sfeer, relaxed en vriendelijk. makkelijk overal te komen met taxi/auto. en treinstation zit om de hoek. als je uit het raam kijkt zie je de wolkenkrabbers van de stad.

Cons:

we boekten een non-smoking room maar de hele verdieping rook naar rook. ook de kamer zelf. helaas ook gaten in de boxspring van uitgedrukte sigaretten. en ook vieze vlekken in stof van de boxpring, geeft toch niet een relaxed gevoel. de receptie zei dat het non smoking was en daarmee werd het afgedaan.

2026-02-22 • via Nuitee