Platinum Hotel Tunjungan Surabaya

Hotels
9.8 (410 reviews)
11 Jalan Tunjungan , Surabaya , id

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Delicious food
Cons:
Inconsistent shower temperature
Lack of coffee machine

Categories

Cleanliness
9.84
Overall positive sentiment noted in multiple reviews about the cleanliness of the rooms.
Service
9.99
Repeated praise for staff service, particularly mentions of Ms. Manda and others being friendly and helpful.
Location
9.85
Convenient location near Tunjungan Plaza, highlighted as a major advantage.
Room Quality
9.8
Rooms described as spacious and comfortable with some positive remarks about the family suite.
Amenities
9.33
Amenities were mostly adequate with some suggestions for improvement, such as a coffee machine.
Value for Money
9.79
General consensus suggests good value for the price, making it a solid choice.
Food and Beverage
9.84
Strong positive remarks regarding the breakfast variety and quality.
Overall Experience
9.99
Guests expressed an overall high level of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:02

Property Description

Luxurious Accommodation
Platinum Hotel Tunjungan Surabaya, just 1.6 km from Sharp Bamboo Monument, offers a 4-star experience with free bikes, a swimming pool, and a fitness centre. Each room features modern amenities like flat-screen TVs and private bathrooms, ensuring a comfortable stay.

Dining and Relaxation
Guests can indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or enjoy city views from the terrace. For ultimate relaxation, the hotel also boasts a sauna where guests can rejuvenate after a long day of exploring Surabaya.

Convenient Location
Located near major attractions like Submarine Monument and train stations, Platinum Hotel Tunjungan Surabaya provides easy access to the best of the city. With free parking and a paid airport shuttle, convenience is key for guests.

Experience luxury and convenience at Platinum Hotel Tunjungan Surabaya. Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

9.8
Based on 410 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.85
Room Quality: 9.8
Amenities: 9.33
Value for Money: 9.79
Food and Beverage: 9.84
Overall Experience: 9.99
K
Kamaljit solo_traveller my
10
Jit
Pros:

Breakfast was wonderful . Lots of varieties

2026-08-25 via Nuitee
B
Bwar couple gb
10
2026-08-25 via Nuitee
M
Marina couple it
10
Pros:

really nice room.
They also provided me with a to-go breakfast as I had to leave early in the morning

2026-08-24 via Nuitee
M
Mariam solo_traveller sg
9
Pros:

Service was exemplary, from reception to the service staff and also room service.
It was our first time staying here and it won't be our last.
The breakfast spread is amazing in both volume and quality of the food.
We had a wonderful stay here. Thank you ❤️

Cons:

Nothing

2026-08-18 via Nuitee
B
Buonaccorsi solo_traveller it
9
Pros:

Staff, colazione e posizione

2026-08-17 via Nuitee
A
Azizah couple bn
9
Great stay
Pros:

First time stay at hotel and was not disappointed. Hotel is clean and rooms are spacious and clean with hugh comfortable bed. Staff very friendly attentive and considerate. I was so touched when they surprised me with birthday cake in my room. Breakfast buffet is outstanding and delicious. Great location with shops and cafes along the road and Tunjungan Plaza only 15mins walk. Will definately stay here again after great memories and hospitable staff.

2026-08-16 via Nuitee
闲人 solo_traveller cn
10
Pros:

地理位置和员工的服务绝佳!

Cons:

自来水的水质不太好

2026-08-14 via Nuitee
闲人 solo_traveller cn
9
Pros:

地理位置很好,就在最繁华的中心路段。酒店的设施也很新很齐备,工作人员的服务也非常好!

Cons:

酒店自来水的水质不太好,最后自带一个过滤花洒。

2026-08-14 via Nuitee
M
Matthias couple de
10
Pros:

Einfach alles

2026-08-12 via Nuitee
D
Domgalliano solo_traveller it
7
Pros:

Poisizione centrale, staff molto gentile e ottima colazione.

Cons:

Le camere non sono per niente insonorizzate, né verso l'esterno né tra di loro. Di notte, anche se eravamo al dodicesimo piano, si sentiva ogni rumore dalla strada, più il megafono per le preghiere che parte alle 4 del mattino in ogni quartiere. Per chi ha il sonno leggero, dormire lì è un incubo.

2026-08-11 via Nuitee
K
Koushik family_with_children sg
9
2026-08-08 via Nuitee
S
Sherly Rosarinance family_with_children at
10
High recommended hotel.
Pros:

The hotel located in the downtown. Access to the Tunjungan Mall is reachable by walk. The hotel itself is very modern and clean. The room is comfortable and the staffs are helpful and very friendly. The service is excellent!!!

2026-08-03 via Nuitee
D
David couple au
9
2026-07-22 via Nuitee
芷寧 couple tw
9
在鬧區,夜晚很熱鬧,但如果怕吵可能需要耳塞
Pros:

早餐很豐盛

2026-07-20 via Nuitee
T
Tien Haij couple de
8
2026-07-19 via Nuitee
C
Charlotte couple gb
9
2026-07-18 via Nuitee
M
Mark family_with_children nl
9
2026-07-17 via Nuitee
C
CATHERINE extended_group nc
9
Un excellent choix pour séjourner à SURABAYA
Pros:

Nous avons adoré la vue sur la ville depuis notre chambre au 15eme étage, la situation géographique dans un des meilleurs quartiers de la ville proche d’un immense shopping center le Tunjungan Plaza.

Le petit déjeuner (très varié et très bon) au 17eme étage avec vue sur la ville. Le sunset le soir en face de la piscine.

La qualité de la literie vraiment exceptionnelle.
Le personnel au petit soin et très réactif.

Cons:

Le manque d’insonorisation des grandes baies vitrées de notre chambre…surtout la nuit. Les bouchons d’oreille sont recommandés.
Sinon tout était parfait.

2026-07-15 via Nuitee
Y
yuhan solo_traveller tw
8
Pros:

位置方便高樓層景觀好,櫃檯親切,早餐多樣化

Cons:

怕吵的人可能要要求不要面對街道

2026-07-14 via Nuitee
N
nisa_purwanto solo_traveller nl
8
Pros:

Great breakfast spread in a restaurant space with a beautiful view. The room was clean and with a good size.

Cons:

The room insulation is not so great, we could hear the noise from the street all night. The room felt a bit bare, I think a few more decorations or furniture (such as a bench to put on shoes) can make the room feel more cosy .

2026-07-13 via Nuitee