Nicola Rossio Hotel

Hotels
9.1 (2103 reviews)
Rua 1º Dezembro, 12 , Lisbon , pt

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise from other rooms
Unclear charges for amenities

Categories

Cleanliness
8.93
Generally clean with a few mentions of room quality.
Service
9.9
Service was highlighted as friendly and accommodating in multiple reviews.
Location
9.94
The hotel is situated in a central and convenient location.
Room Quality
8.39
Some complaints about room size and noise insulation.
Amenities
8.92
Amenities were generally well-received, but there were specific complaints regarding additional charges.
Value for Money
8.88
There were mixed feelings about price versus quality.
Food and Beverage
8.43
Good breakfast options but confusion over charges.
Overall Experience
9.4
Overall a very positive experience with significant appreciation from guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:25

Property Description

Central Location in Lisbon
Nicola Rossio Hotel offers a prime location in the heart of Lisbon, providing easy access to popular attractions like Commerce Square and Rossio.

Comfortable Rooms and Modern Amenities
Guests can enjoy air-conditioned rooms equipped with convenient amenities such as a coffee machine, minibar, and flat-screen TV. The hotel also offers a 24-hour front desk, room service, and free WiFi for a comfortable stay.

Nearby Attractions and Airport Convenience
Explore iconic landmarks like St. George's Castle and Dona Maria II National Theatre, all within reach of the hotel. With the airport just 8 km away, Nicola Rossio Hotel ensures a convenient stay for all travelers.

Experience the best of Lisbon at Nicola Rossio Hotel. Book your stay now for a memorable experience.

Important information:

When booking 7 rooms or more, different policies and supplements may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.1
Based on 2103 reviews
Cleanliness: 8.93
Service: 9.9
Location: 9.94
Room Quality: 8.39
Amenities: 8.92
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.4
K
Kristin extended_group us
10
This was a fantastic choice!
Pros:

Great location, very nice and helpful staff. Rooms were clean and the soundproofing was well done. Slept great!

Cons:

The only thing I could possibly think of is that the hotel’s sign is a little hard to see from the road, but that’s a tiny detail. Took us only a couple minutes to find.

2026-05-09 via Nuitee
I
ISABELLA couple br
9
2026-05-08 via Nuitee
M
Marika solo_traveller gb
8
Pros:

The location is just perfect! Walking distance from shops, restaurants and main attractions.
The hotel is clean, comfortable. Staff polite, kind and friendly. Tasty breakfast with nice outside dining table facing one of the main square of the city.
Affordable and overall I had a great experience.
I would definitely go back!

Cons:

/

2026-05-08 via Nuitee
J
James solo_traveller ca
10
Pros:

The Staff at the hotel we're amazing! Room was very clean with everything we needed. And the view of the Square and Castle was an added bonus to an already wonderful place.

2026-05-07 via Nuitee
H
Harry solo_traveller us
8
2026-05-05 via Nuitee
J
Jessica family_with_children it
10
Pros:

Posizione perfetta, struttura pulita, colazione completa e staff gentilissimo

Cons:

Niente

2026-05-05 via Nuitee
M
Marcia couple br
10
Nos sentimos em casa com a acolhida e conforto da acomodação!
Pros:

Quarto arejado e limpo. Lençóis e roupas de cama bem branquinhos. Excelente vista.

Cons:

Gostei de tudo!

2026-05-04 via Nuitee
A
Andrew solo_traveller au
10
Amazing customer service and view
Pros:

Philipe and his colleagues were an absolute delight to deal with and made our honeymoon stay very special. Best service from the staff at the front desk and our room was amazing with a beautiful view of Rossio square. We loved it and wouldn't stay anywhere else in Lisbon.

Cons:

Nothing, everything was perfect.

2026-05-04 via Nuitee
P
Piero couple it
9
Tutto ok
Pros:

Hotel ottimo. Personale cortese ed accogliente. Tutto Ok.

Cons:

La camera era molto piccola e quindi non era disponibile un armadio.

2026-05-04 via Nuitee
K
Kevin extended_group ie
10
Brilliant Hotel, good value and just great
Pros:

Being our first visit, it is in a excellent location for exploring Lisbon, loved the rooms with an Art Deco Influence, bright clean comfortable rooms and lovely staff especially Bimala, Daniela and Joao, we will definitely be back!

2026-05-04 via Nuitee
P
Patti extended_group us
8
The staff was the best part of our stay. Very gracious
Pros:

Great location, convenient to everything

Cons:

Small room

2026-05-02 via Nuitee
J
john family_with_children us
7
Great location, wonderful breakfast friendly staff
Pros:

Location

Cons:

was very small

2026-05-02 via Nuitee
L
Linda solo_traveller us
10
Great location
Pros:

Location was perfect! Hotel and restaurant staff was incredible. Breakfast buffet was tasty and offered good variety. Rooms had good soundproofing even ours that overlooked the square! They were clean and had coffee and mini fridge. Rossio square very flat and easy to walk all the way to river.

Cons:

Rooms were small and did not accommodate large luggage. Hotel fronts a pedestrian street so Uber/taxi/tour pickup was a challenge

2026-05-02 via Nuitee
D
David couple de
10
2026-04-24 via Nuitee
A
Alon solo_traveller il
1
The most terrible service in my most difficult time
Pros:

From what I've been able to understand, the location is convenient

Cons:

If you want to feel like a valued guest and not just a source of income, this is not the hotel for you.
After two nights out of the four that I booked, I got notified that my father had a heart attack and might not make it, so I had to fly back home urgently. I went to the front desk in tears asking to cancel the next two nights, but since my booking was non-refundable they refused to make an exception, even given these circumstances, stating over and over that that's the policy, as if a policy is a law of nature that a human can't change. Apparently there is no such thing as human discretion or human decency.
But even if I put the refund issue aside, what truly broke me was the complete lack of empathy that the two guys showed me (I think one was even the manager). Not even a single "I'm sorry to hear that", just stone cold business. It really felt like I was talking to robots. Since they already got their money from me, I was nothing to them. I have never seen anyone be so insensitive in my life. I would expect a stranger on the street to be more empathetic than that, let alone someone that works in the hospitality business. When I checked-out in the middle of the night to catch the flight, not even a simple "I hope your dad makes it".
Later when they had the nerve to send me an email asking for a review and I described how appalling this experience was, they replied they're sorry that
"this was my perception of the interaction", which is total gaslighting, as if it's just my perception, and their staff did no wrong.
Needless to say I will never go back there after this traumatic experience.

2026-04-20 via Nuitee
T
Taylare solo_traveller ca
8
2026-04-19 via Nuitee
C
CHRISTINE solo_traveller nz
9
Pros:

Location, friendly staff and the complimentary glass of port upon arrival. Very welcome after a very long journey from New Zealand

2026-04-18 via Nuitee
J
Jocelyn couple ca
7
2026-04-17 via Nuitee
I
Iris couple us
10
Clean and centrally located
Pros:

Clean and centrally located. Friendly staff

Cons:

No complaints

2026-04-17 via Nuitee
T
Torsten couple de
9
Pros:

Das Hotel befindet sich direkt am "Praca do Rossio". Wir hatten ein Zimmer im 4.Stock mit Blick auf den Platz. In der Nähe sind einige Einkaufsmöglichkeiten und sehr viele Restaurants. Ca. 600 m läuft man bis zum "Praca do Comercio" und ist am Tejo. Öffentliche Verkehrsmittel (Metro, Bus und Straßenbahn) sind auch in der Nähe. Eine Fahrt für 1,90 € pro Person ist auch recht preiswert.
Das Frühstück war einem 3-Sterne Hotel angemessen, nichts außergewöhnliches.

Cons:

Im Zimmer hatten wir keinen Kleiderschrank o.ä..

2026-04-15 via Nuitee