Four Points by Sheraton Kigali

Hotels
•
Four Points by Sheraton
9.4 (574 reviews)
KN3 Avenue, Nyarugenge District , Kigali , rw

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Limited food variety
Air conditioning issues

Categories

Cleanliness
8.99
Rooms are very good and cleaned, but air conditioning issues were noted.
Service
9.96
Staff were very helpful and friendly, enhancing the overall experience.
Location
10
Central location with excellent proximity to attractions.
Room Quality
8.8
Several comfort issues reported with beds and amenities.
Amenities
9.45
Decent amenities provided, but lack of late check-out options mentioned.
Value for Money
9.18
Cost of rooms via third party was noted as high; value perception may vary.
Food and Beverage
9.04
Variety in breakfast and food choices noted as areas for improvement.
Overall Experience
9.79
Overall experience was positive, despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:19

Property Description

Luxurious Accommodation: Experience 5-star comfort at Four Points by Sheraton Kigali, offering air-conditioned rooms with free WiFi and stunning mountain views.

Relaxation and Fitness: Unwind by the outdoor swimming pool or stay active at the fitness centre during your stay.

Convenience and Service: Enjoy the convenience of free private parking, a restaurant on-site, and services like room service, currency exchange, and a 24-hour front desk.

Book now for an unforgettable stay at Four Points by Sheraton Kigali, where luxury meets convenience and exceptional service awaits.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Children from 12 years old to 17 years old stay for US$12 per person per night when using an existing bed.
    People 12 years old and over stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 574 reviews
Cleanliness: 8.99
Service: 9.96
Location: 10
Room Quality: 8.8
Amenities: 9.45
Value for Money: 9.18
Food and Beverage: 9.04
Overall Experience: 9.79
J
joakim • solo_traveller • se
4
Pros:

Not mutch fore being a 5 star hotel!!!

Cons:

The breakfast was not even ready to be served 06:45 !!? But it should have been done by 06:00...
There were no staff at the bar by at least 3 different times, maby you dont want to serve your customers beer or alcohol !!
I order a transfer to the airport and the driver and the front desk charge me 45 dollar, so i have to pay TWICE !!! I tried to come in contact with the hotel there is no ware you can send an email, in the end i have to call them and they don't even call me back to take care of the problem !!!
I know this is africa but what the -uck !!! Worst service ever !! Dont stay at this place it is not a 5 star hotel it is a joke !!

2026-04-02 • via Nuitee
L
Lilita • solo_traveller • za
8
2026-03-30 • via Nuitee
J
Joseph • couple • ke
10
Lovely place to be
Pros:

Staff are excellent

2026-03-30 • via Nuitee
A
Abdalla • couple • ae
10
2026-03-27 • via Nuitee
E
Emmanuel • extended_group • br
10
2026-03-25 • via Nuitee
R
Ross • solo_traveller • gb
9
2026-03-25 • via Nuitee
I
Iain • couple • za
8
2026-03-18 • via Nuitee
C
caroline • solo_traveller • ug
5
2026-03-16 • via Nuitee
C
Carolle • solo_traveller • ke
10
The place is excellent, with very friendly and helpful staff, especially the manager. Very clean.
Pros:

The location is very near the Central Business District, the property is in the uptown area of Kigali very serene, clean and Beautiful. Breakfast was a Buffet with variety of foods that were perfectly done, very sumptuous.

Cons:

My stay was short, will visit longer next time.

2026-03-14 • via Nuitee
T
Talal • couple • ae
10
2026-03-13 • via Nuitee
D
Daniela Liliana • couple • ro
10
2026-03-07 • via Nuitee
S
Salim • couple • rw
10
2026-03-06 • via Nuitee
R
Robert • couple • rw
7
Nice lobby, great food, big but dark bedroom and bathroom that need serious renovation!
Pros:

The lobby is nice , the breakfast is great

Cons:

The bedrooms are not very ''warm'', the bathroom was not well maintained, the quality of the mattress was poor (you will sink).
Too bad because the lobby gives a nice, almost luxurious welcoming, the food is amazing... but the rooms are on dark floors/corridors, dark colors inside the rooms, and finishings in the bathrooms are not clean (tiles joints with mold, broken accessories); poor finishes in general in the bathrooms.

2026-03-05 • via Nuitee
G
Goran • solo_traveller • ba
10
2026-02-27 • via Nuitee
M
Manel • couple • qa
8
Pros:

i was traveling for 4 days till i arrive to your hotel and i dont eat any think till i arrived to ur hotel there i enjoy the food it was amazing and i was so happy with ur friendly team - thank u so much

Cons:

There is no sink in the bathroom

2026-01-27 • via Nuitee
M
Miller • solo_traveller • ng
10
2026-01-23 • via Nuitee
T
Tony • solo_traveller • lb
7
Cons:

Poor restaurant and food choice

2026-01-19 • via Nuitee
G
Gitau • family_with_children • ke
7
this will be our hotel of choice when in kigali
Pros:

the gym is decent, location perfect for what we wanted to do, quiet despite being literally next to the main road

Cons:

food from a la carte menu was mid at best, but they were attentive to our feedback on this and remedied where possible. breakfast was decent

2026-01-19 • via Nuitee
M
Michelle • solo_traveller • za
10
2026-01-06 • via Nuitee
A
Abdulghafour • couple • ae
7
Pros:

Location

Cons:

Facilities

2025-12-30 • via Nuitee