Four Points by Sheraton Kigali

Hotels
•
Four Points by Sheraton
9.4 (573 reviews)
KN3 Avenue, Nyarugenge District , Kigali , rw

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Limited food variety
Air conditioning issues

Categories

Cleanliness
8.99
Rooms are very good and cleaned, but air conditioning issues were noted.
Service
9.96
Staff were very helpful and friendly, enhancing the overall experience.
Location
10
Central location with excellent proximity to attractions.
Room Quality
8.8
Several comfort issues reported with beds and amenities.
Amenities
9.45
Decent amenities provided, but lack of late check-out options mentioned.
Value for Money
9.18
Cost of rooms via third party was noted as high; value perception may vary.
Food and Beverage
9.04
Variety in breakfast and food choices noted as areas for improvement.
Overall Experience
9.79
Overall experience was positive, despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:19

Property Description

Luxurious Accommodation: Experience 5-star comfort at Four Points by Sheraton Kigali, offering air-conditioned rooms with free WiFi and stunning mountain views.

Relaxation and Fitness: Unwind by the outdoor swimming pool or stay active at the fitness centre during your stay.

Convenience and Service: Enjoy the convenience of free private parking, a restaurant on-site, and services like room service, currency exchange, and a 24-hour front desk.

Book now for an unforgettable stay at Four Points by Sheraton Kigali, where luxury meets convenience and exceptional service awaits.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Children from 12 years old to 17 years old stay for US$12 per person per night when using an existing bed.
    People 12 years old and over stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 573 reviews
Cleanliness: 8.99
Service: 9.96
Location: 10
Room Quality: 8.8
Amenities: 9.45
Value for Money: 9.18
Food and Beverage: 9.04
Overall Experience: 9.79
M
Manel • couple • qa
8
Pros:

i was traveling for 4 days till i arrive to your hotel and i dont eat any think till i arrived to ur hotel there i enjoy the food it was amazing and i was so happy with ur friendly team - thank u so much

Cons:

There is no sink in the bathroom

2026-01-27 • via Nuitee
M
Miller • solo_traveller • ng
10
2026-01-23 • via Nuitee
G
Gitau • family_with_children • ke
7
this will be our hotel of choice when in kigali
Pros:

the gym is decent, location perfect for what we wanted to do, quiet despite being literally next to the main road

Cons:

food from a la carte menu was mid at best, but they were attentive to our feedback on this and remedied where possible. breakfast was decent

2026-01-19 • via Nuitee
T
Tony • solo_traveller • lb
7
Cons:

Poor restaurant and food choice

2026-01-19 • via Nuitee
M
Michelle • solo_traveller • za
10
2026-01-06 • via Nuitee
A
Abdulghafour • couple • ae
7
Pros:

Location

Cons:

Facilities

2025-12-30 • via Nuitee
E
Eustachius • couple • ug
9
It was fabulous
Pros:

Its centrality in the city

Cons:

The two beds in the room without a balcony

2025-11-23 • via Nuitee
M
Michael • extended_group • gb
9
Superb, will surely visit again
Pros:

The staff were very helpful! The choice of food was great. The location was excellent. The front office manager was professional and excellent. She was very helpful.

Cons:

The cost of the rooms via third party sites was much more expensive than booking direct. Not enough space in front of the hotel when expecting a taxi for several people.

2025-11-12 • via Nuitee
E
Eva • extended_group • in
10
2025-11-05 • via Nuitee
F
Frederick Kwaku • couple • gh
8
Chilling at the Four Points hotel in Kigali
Pros:

Pleasant hotel ambiance deliciously spiced by friendly staff and fabulous food. Proximity to Central business District of Kigali afforded excellent walkabout.

Cons:

Absence of information sheet in the room that informs on useful phone numbers in the hotel. There ought to be a summary sheet of facilities in the room. The poster neglected to instruct on how to operate and regulate taps and A/C.

2025-11-01 • via Nuitee
H
Hans • family_with_children • be
10
2025-10-29 • via Nuitee
R
Richard • couple • ug
7
It was fairly okay
Pros:

Staff were friendly

Cons:

Breakfast didn’t contain variety. Smart Tv in the room not working. Room phone was on and off and thus wasn’t working well

2025-10-25 • via Nuitee
M
matthieu • solo_traveller • fr
8
Pros:

Le personnel , l établissement

Cons:

Pas de possibilité de late check out

2025-10-24 • via Nuitee
I
Ismaila • extended_group • ng
9
Pros:

excellent please, they only need to make alacat restaurant available 24hours

2025-10-23 • via Nuitee
D
Dominique
10
Pros:

We had a work meeting and staff very kind and helpful. They agreed to reimburse us one night so that we could do an unplanned 2-day safari. Good was excellent and room well appointed.

2025-10-12 • via Nuitee
F
Frederique • solo_traveller • fr
7
Bon emplacement mais service et isolation phonique laissant à désirer
Pros:

La gentillesse du personnel du restaurant - le choix du petit déjeuner

Cons:

Isolation phonique de la chambre très mauvaise - ma chambre n’a pas été faite une fois sur 3 nuits

2025-10-12 • via Nuitee
C
Carolyne • solo_traveller • ke
8
Exceptional
Pros:

Location, friendly and helpful staff, clean and quiet, great taxi service to airport, great food, great music band, drinking water and variety of teas in room

Cons:

I would rather they charge extras to the room during my stay instead of requesting for a deposit.

2025-10-10 • via Nuitee
J
JADAMA • extended_group • gm
9
Pros:

AMBIENCE WAS EXCEPTIONAL AND VERY WELCOMING STAFF

2025-09-19 • via Nuitee
F
Faith • solo_traveller • ng
9
Great experience
Pros:

I did not have breakfast

Cons:

Nothing

2025-09-19 • via Nuitee
O
oluwaseun akingbade • couple • ng
8
2025-09-17 • via Nuitee