Hotel La Nacional By Kavia

Hotels
Kavia Hotels
8 (1800 reviews)
Calle 59 #502 entre calle 60 y calle 62 Colonia Centro , Mérida , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Public Bath
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location for exploring the city
Friendly staff in several instances
Cons:
Significant cleanliness issues
Noise level due to location

Categories

Cleanliness
5.71
The rooms were not clean, with black grime and dirt marks noted.
Service
8.18
While some staff were helpful, the front desk service was described as rude and unhelpful.
Location
9.72
Excellent location for exploring, but noisy due to proximity to the main square.
Room Quality
7.17
The bed was described as comfy, but rooms were impacted by external noise and cleanliness issues.
Amenities
7.7
Basic amenities were noted, but lack of cleanliness reduced the score.
Value for Money
9.16
Reasonable value given the location, despite cleanliness issues.
Food and Beverage
8.71
Location near eateries noted, but no specific feedback on food or beverage quality.
Overall Experience
7.68
Mixed feelings due to cleanliness and service issues, though location was a major plus.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 18:17

Property Description

Centrally Located in Mérida
Hotel La Nacional By Kavia offers a prime location in the Centro de Merida district, within walking distance to Main Square and Merida Cathedral.

Comfortable Rooms and Amenities
Guests can enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and city views. The outdoor swimming pool provides a relaxing retreat, while the bilingual staff offers exceptional service.

Convenient Access to Attractions
Explore nearby landmarks such as Mundo Maya Museum and La Mejorada Park, with the Merida Bus Station and Conventions Center Century XXI also in close proximity.

Book now for a memorable stay at Hotel La Nacional By Kavia in Mérida!

Important information:

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1800 reviews
Cleanliness: 5.71
Service: 8.18
Location: 9.72
Room Quality: 7.17
Amenities: 7.7
Value for Money: 9.16
Food and Beverage: 8.71
Overall Experience: 7.68
S
Stacy couple fr
10
Pros:

Propreté

Cons:

Très très bruyant. Fenêtres simple vitrage. Prévoir de bonnes boules quies

2026-02-12 via Nuitee
A
Angélina couple fr
7
Pros:

Emplacement idéal, personnel très gentil.

Cons:

Parking difficile à trouver, il faut d’abord aller à l’hôtel (en se garant sur la route) pour qu’après un membre du personnel nous accompagne au parking. Il y avait un bruit de ventilation qu’on a entendu toute la nuit. Chambre très étroite, pas de place pour ouvrir une valise

2026-01-29 via Nuitee
P
Peña couple mx
8
2026-01-29 via Nuitee
B
Barbilla couple mx
10
Todo ok
2026-01-28 via Nuitee
D
Daysi Itzel family_with_children mx
2
NO RECOMIENDO EL HOTEL
Cons:

la atencion del personal de recepcion no fue la mejor, decidimos no alojarnos cuando vimos las instalaciones, ya que no cumplian con las condiciones y expectativas que teniamos. Mucho ruido, humedad y falta de higiene.
Al cancelar no se nos bonifico nada del total pagado, solicite mi factura, la cual nunca llego.

2026-01-21 via Nuitee
A
Araceli couple mx
7
2026-01-21 via Nuitee
J
Jason extended_group us
8
2026-01-21 via Nuitee
P
Paola family_with_children es
1
STAY AWAY FROM THIS PLACE
Pros:

Nada

Cons:

Viajamos en familia con dos niños pequeños y decidimos hospedarnos en el Hotel Nacional atraídos por la oferta de un upgrade a una habitación “premium”. Desde el momento de nuestra llegada pregunté expresamente si la habitación era ruidosa, y solo me respondieron que “daba a la plaza”, sin ninguna advertencia adicional.

Cuál fue nuestra sorpresa al volver por la noche: el ruido era insoportable. Justo debajo de la habitación hay un restaurante con música en vivo, y alrededor varios bares y locales con DJ. Literalmente parecía que estábamos durmiendo en plena calle. Fue imposible descansar durante toda la noche, una pesadilla, especialmente viajando con niños.

Intenté pedir un cambio de habitación y me lo negaron sin ofrecer ninguna solución, además de que el agua caliente no funcionaba. La atención en recepción fue pésima: ninguna empatía, cero interés en ayudar o en garantizar una buena estancia.

En resumen, una experiencia decepcionante, nada que ver con lo que uno espera de un hotel de esta categoría. No volveríamos ni lo recomendaríamos a nadie que busque descanso o un trato amable.

2026-01-20 via Nuitee
A
ANDRE solo_traveller br
7
Pros:

Camas boas e acomodações amplas

Cons:

Primeira habitação tinha vazamento de água.
Fui transferido para outra que tinha um elevado entre o piso do quarto e a entrada do banheiro.
Cheguei a tropeçar.
Do mais tudo satisfatório.

2026-01-19 via Nuitee
A
Andre solo_traveller br
7
Excelente custo benefício
Pros:

Localização

Cons:

Ruido por ser centro com muito trânsito e me hospedaram de janela para a rua, porém com bom visual. O primeiro quarto tinha vazamento de água. Substituíram por outro com escadas e piso elevado ente porta de entrada e ambiente do quarto, com risco de queda a noite em caso vá ao banheiro. No mais tudo muito satisfatório. Vários restaurantes e conveniências ao lado.

2026-01-19 via Nuitee
M
Maïa couple ca
10
2026-01-19 via Nuitee
N
Nino solo_traveller be
7
2026-01-19 via Nuitee
J
juan carlos solo_traveller mx
10
Pros:

Su ubicación

Cons:

Todo genial

2026-01-19 via Nuitee
B
Bretesche couple fr
2
Horrible ! On a pas dormi de la nuit !! Un boucan et un bordel dans la rue jusqu’à 4h du matin !
Pros:

La literie la cafetière dans la chambre le parking gratuit
L emplacement proche de tout mais c est aussi son inconvénient

Cons:

Le boucan d enfer de la rue et du parc et l isolation totalement inexistante
Concert juste en dessous de la fenêtre jusqu’à minuit et les alcooliques qui hurlent jusqu’à 4h !
Bref si vous voulez faire la fête c est le lieu idéal si vous voulez dormir un peu fuyez !!!

2026-01-18 via Nuitee
A
Ana Laura extended_group mx
8
Falta de mantenimiento en el hotel
Pros:

Me gustó el precio y la ubicación en el centro de Merida

Cons:

La imágenes que muestra booking no hacen manch físicamente, el hotel se ve que le falta mantenimiento. Se ve viejo y algunas instalaciones se ven en mal estado, los pisos de las habitaciones estan viejos y con falta de mantenimiento , la habitación la trapearon con agua como de varios días, porque olía como al cloro que dejan días en la cubeta con la misma agua y tenia un olor desagradable.

2026-01-18 via Nuitee
W
walter couple th
1
Horrible, no sleep and bug bitten.
Pros:

Location was good

Cons:

The noise was terrible and our room was right above the loud music which lasted till midnight and the street noise all night after that. The manager would not give us another room and was rather cold about it as he must deal with the noise complaint every night for the noise load was over the top. The hotel also had fleas and I got bit several times which was rather uncomfortable.

2026-01-17 via Nuitee
R
Rosario couple mx
9
Pros:

La ubicación

2026-01-16 via Nuitee
M
Manuel Jesús family_with_children mx
10
Pros:

me gusto la ubicacion

Cons:

el estacionamiento esta algo lejos del hotel

2026-01-12 via Nuitee
E
El Sopo Guapo couple ca
8
Great location.
Pros:

Location is perfect for exploring the historic center, busses are easily accessible from this hotel.

Cons:

If your room faces the street, you will be hearing music until midnight, but that wasn't a big deal for us. The shower in room #208 had almost no water flow, but again, we just lived with it.

2026-01-11 via Nuitee
N
Noella couple ca
8
Staff was good, location was great, right downtown. It was ok but dated. Shower wasn’t good at all.
Pros:

Location

Cons:

Dated and poor shower.

2026-01-10 via Nuitee