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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Express check-in/check-out
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Cycling
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Children's playground
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Canoeing
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Games room
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Spa/wellness center
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Billiards
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Kids' outdoor play equipment
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Lockers
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Pool with view
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Heated pool
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Electric vehicle charging station
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Water sport facilities on site
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Indoor pool
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Pool bar
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Fruits
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Shallow end
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Key card access
Review Highlights
Categories
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Property Description
Luxury Retreat in the Heart of the Lake District
Serenity at the Spa: Indulge in relaxation at our spa centre and unwind in the hot tub for the ultimate pampering experience.
Family-Friendly Fun: Let the kids enjoy the children's playground while you take in the stunning river views and make lasting memories.
Exceptional Comfort: Each room is thoughtfully equipped with modern amenities like a flat-screen TV, a kettle, and a private bathroom with complimentary toiletries.
Experience tranquility and luxury at The Swan Hotel and Spa. Book your stay now for a rejuvenating getaway.
Please note that dogs will incur an additional charge of £25 per stay.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Free public parking is possible on site (reservation is not possible).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 14 years old stay for £35 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location beautiful views comfortable bedrooms
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I recently visited this spa and had a wonderful experience. The combination of both indoor and outdoor facilities makes it a particularly enjoyable place to spend the day. Although the swimming pool is relatively small, it extends seamlessly between the indoor and outdoor areas, creating a much more spacious feel. The large outdoor hot tub is an excellent feature, and the beautifully landscaped gardens, with their well-maintained lawn, attractive planting, and stunning views towards the Lakeland hills, provide a peaceful and relaxing setting.
One of the highlights of my visit was the poolside drinks service. Being able to enjoy cocktails while relaxing in the pool, without having to leave the water or visit the bar, was a fantastic touch that really enhanced the experience.
The staff were warm, welcoming, and attentive throughout my visit, contributing to the overall high standard of service.
There are just a few suggestions that could make an already excellent spa even better. Firstly, as I was visiting as a day guest rather than staying in the hotel, I was unable to open a bar tab. It would be much more convenient if day visitors could link a payment card to their wristband, as many other spas now offer.
Secondly, the gentlemen’s changing area felt rather compact. The half-frosted window may make some guests feel uncomfortable from a privacy perspective, and the very low sofa could be difficult for some visitors to use comfortably.
Finally, the addition of a swimwear spinner dryer would be a simple but very welcome improvement, making it easier for guests to leave with drier swimwear.
Overall, I thoroughly enjoyed my visit and would happily return. The excellent facilities, beautiful surroundings, attentive staff, and relaxing atmosphere make this a spa that I would highly recommend.
Great location, great facilities.
Bedroom looked directly out onto Spa which was noisy at times, but ended promptly do did not affect a good night's sleep..
Spa was amazing, rooms clean and comfortable, staff happy to help
Food in the pub was quite poor, typical pub food nothing outstanding, the staff did knock a meal off the bill however as chips were undercooked so fair enough.
No brown bread at breakfast as they had ran out, poor for a hotel breakfast
Decor and location, parking availability and access.
The Swan Hotel is tired and scruffy in places. The ”Leisure centre”, was un-manned each time I entered between Friday and Monday , no one to provide guidance on use of lockers and facilities, which were damaged and in a poor state of repair. Jacuzzi pool didn’t work.
The air conditioner in our room was unfortunately decommissioned, the fan provided was totally ineffectual, the alternative provided was absolutely filthy, disgusting and damaged. We were quite shocked that any establishment promoting itself as 4 Star would allow it in any environment, frankly it was a health hazard!
The staff, I felt were generally helpful, however the majority, especially in the restaurant and bar area, appeared miserable and unhappy and not interested in the guests or their satisfaction. I have left feeling unappreciated and disappointed in my 3 night stay at the Swan, especially as this was part of a 35th wedding anniversary celebration. I frankly have had a better customer experience at my local car wash!
Frustratingly Disappointing.
We have visited this hotel several times. Each time we find issues which could be easily addressed to improve the guests experience. We only return because it has a good location, generally pleasant staff and a good accessible spa.
Our daughter is disabled and the spa in particular suits her needs very well.
After her last visit in October 2025, my daughter found the gluten free offerings on the menu to be very limited. She mentioned this to staff at the time and followed up with an email.
We decided to book for this summer early in the year. Prior to booking in January, our daughter contacted the hotel to ask if there would be any improvement on the gluten free offerings. She was assured by Kayleigh who I believe is the head receptionist, that ‘ we would love to welcome you back and make sure your dietary needs are better met’ We booked and in May our daughter emailed Kayleigh, reminding her about having gluten free options available. She also phoned about a week prior to arrival.
Sadly, there are very few gluten free options in the menu, particularly on the dessert menu.
There is a chocolate mousse which she tried which is just offered without the biscuit or ice cream or cheese and biscuits. The chocolate mousse was very unpleasant and had a strange texture and when mentioned to the waiter, he suggested it was just a bad batch!
My guess is that it was some sort of packet mix.
We spoke on several occasions to Yasmin, the customer relations manager who said that the chef would come and speak to us, but he never did! She did get some gluten free sticky toffee pudding in and we appreciated that.
There are so many things that you can offer in the way of desserts which are gluten free. The chef clearly has either no interest in this or no imagination!
The labelling on the menus is also very poor. On the adult menu it says sticky toffee pudding contains gluten, but the same pudding on the children’s menu doesn’t mention this. The ‘ plant based menu’ contains eggs ! This hotel needs to sharpen up on such things.
We had other issues with the restaurant. The service was extremely slow. We usually waited an hour to get any food and even when we had asked for water we ended up getting it ourselves.
My husband and another member of our party had locally reared pork chops one evening.
The pork was like cotton wool with an extremely unpleasant texture , like a paste. We have asked Yasmin to investigate how this pork had been treated to end up like this! We were supposed to receive feedback , but we are still non the wiser. My guess is some sort of treatment with enzymes of poor freezing and thawing practices, even though I believe it should be fresh.
The prices are high in the restaurant for the quality received and you often have to pay for extra sides to make it a meal.
Although Yasmin is very charming and listens to what you have to say, I believe that a hotel manager should be available to talk to. There doesn’t appear to be such a person and I think this is where the hotel fails.
On a positive note we found the spa to be cleaner than when we have previously visited and we enjoyed what was on offer.
Most of the staff are very pleasant m though some are clearly untrained. We had a waitress serve us who hadn’t a clue what the dishes were. I felt sorry for her.
Our room was definitely in a better state than the one we had last year, although the grout in the bathroom still needs a good clean as did the floor. The air conditioning actually worked which was a plus too.
However, you need to be aware that if you don’t put a hanger on your door asking for the room to be refreshed, then nothing happens. The word refreshed is interesting as we found it to mean, new towels if you placed the others on the floor, the duvet being pulled up without anything happening to the sheets beneath and if you were lucky some water. I asked housekeeping if she could change the mugs after tea had been made in them. The answer was that you had to rinse them out yourself! This is not a great idea as nothing is provided to wash them with! Hence you end up with an unclean mug for as long as you are staying. I queried this with Yasmin, but didn’t get a proper answer. It is clearly bad practice. We stayed for five nights and never had clean glasses or mugs.
We were told that the sheets would be changed after three nights, but they weren’t.
Housekeeping is very poor and no one seems to monitor standards.
Another bad practice which alarmed me was the fact that the housekeepers carry an open toilet brush with them and take it from toilet to toilet. A sure way of spreading germs.
We ended our holiday by finding out that for newer bookings if you booked for more than three nights you got a 20% discount. Very frustrating and annoying for loyal guests who get charged the full amount.
When I cam e to pay I had the only grumpy member of staff that I came across. I mentioned this to her , but said we would obviously honour what we had agreed to pay. Her response was, what are we supposed to do, have no offers. She then charged me for the sixteen nights plus our restaurant bills which came to a lot of money. Not once did she say thank you or asked if we had enjoyed ourselves! She is in the wrong job and lets down the rest of that team.
I have written this very detailed review to inform you of what to expect at this hotel.
It could be so good, but desperately needs a manager to improve standards and pull everything together. It just comes over as a money grabbing business, if they can charge extra for anything, they do.
Great location we used the paddle board facilities which were great
No air con as broken which had a sign and no fan to compensate
The breakfast was very nice. The swimming pool was good, if a little small for the amount of guests using it at the same time.
The food in the restaurant is very expensive & very obscure menu.
The floor in the corridor between rooms has two large hole in it, the hotel tried to hide these by covering them with the carpet. The carpet is very dirty too. We were not allowed to use the air conditioner in our room??? The staff are mostly friendly, one or two are very curt. Dogs are allowed in the hotel. We were woken every night by loud barking. They were also allowed in the dining area. Sorry this not very good.
Fabulous location, modern and clean room, friendly and helpful staff! Would definitely come back again!
How modern & traditional parts of The Swan
Spa facilities very good
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Everything about this hotel was amazing. Location, comfort and facilities. Thank you!
Location and hotel was perfect
Breakfast was quite small, didn’t have mushrooms bacon seemed dry and had part of it missing, hash brown was broken in half & the egg was broken and dried out (had to ask for a replacement) only one toaster (quite a queue) that needed you to put the bread through twice. Wait for hot drinks was quite lengthy from ordering.
Dinner whilst tasted ok was very basic and poorly presented (my pork belly though was very dry just on a basic apple sauce & served on a stainless steel platter - no garnish) for the price of the food you’d expect it to be presented much better
The whole place is really well kept including areas like corridors & the dining room. Our room was lovely, great shower & comfy bed. Very good value for money. Nice spa with lovely warm water & saunas etc. Really quiet & restful, picturesque setting.
Food delivery both at breakfast & dinner was slightly random. We were there during unexpectedly lovely weather so they may have been short staffed but it was over most of our meals. Staff were working very hard though.
Also...HOOKS in bathrooms...we had to ask for new towels because there was 1 hook & a small heated rail to dry them on.
Great location overlooking the river
Nice pool but shortish
Comfy large bed and air conditioning
Nice atmosphere
See above
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