Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Excellent spa facilities
Good food quality
Cons:
Poor room quality
Slow service
Cleanliness issues

Categories

Cleanliness
6.75
Several reviews mention the cleanliness issues, such as tatty bathroom doors and sticky residue.
Service
8.25
Mixed experiences mentioned, with some staff being good but slow service reported at times.
Location
9.75
Multiple reviews highlighted the excellent location and good walking areas.
Room Quality
6.75
Issues with worn furniture, not receiving the booked room, and overall room conditions reported.
Amenities
8.75
Spa facilities were well-received, though some said improvements are needed.
Value for Money
7.25
Guest felt that the stay was not worth the high cost, with complaints about the breakfast experience.
Food and Beverage
7.75
Food quality was generally good, but there were significant service delays in the restaurant.
Overall Experience
8.75
While many enjoyed parts of their stay, complaints about the service and room quality affected the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 08:14

Property Description

Luxury Retreat in the Heart of the Lake District

Serenity at the Spa: Indulge in relaxation at our spa centre and unwind in the hot tub for the ultimate pampering experience.

Family-Friendly Fun: Let the kids enjoy the children's playground while you take in the stunning river views and make lasting memories.

Exceptional Comfort: Each room is thoughtfully equipped with modern amenities like a flat-screen TV, a kettle, and a private bathroom with complimentary toiletries.

Experience tranquility and luxury at The Swan Hotel and Spa. Book your stay now for a rejuvenating getaway.

Important information:

Please note that dogs will incur an additional charge of £25 per stay.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 14 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3969 reviews
Cleanliness: 6.75
Service: 8.25
Location: 9.75
Room Quality: 6.75
Amenities: 8.75
Value for Money: 7.25
Food and Beverage: 7.75
Overall Experience: 8.75
R
Roman • couple • gb
9
2026-02-14 • via Nuitee
C
Christopher • couple • gb
10
2026-02-14 • via Nuitee
N
Naomi • couple • gb
7
Gorgeous hotel just didn’t quite
Pros:

Gorgeous hotel and room was perfect! Food was second to none and always such Friendly staff

Cons:

We had a thermal journey included in our stay this time which was such a treat, however we were slightly disappointed with the cleanliness of the spa. There was a lingering stagnant water smell when sat on the Loungers and even when sat in the pool. The water wasn’t a great colour - quite green and did have a musty smell to it as did the steam room.
We’ve been before and really enjoyed it so this was a slight disappointment to our 10year wedding anniversary stay especially for the £50 per person charge.

2026-02-14 • via Nuitee
R
Rene • couple • gb
6
Black mold, a cracked sink.
Pros:

Wallpapers in the hallway, we’re pretty cool.

Cons:

Black mold, a cracked sink, and the rooms weren't cleaned when asked during the day, and it had been 5pm (they know as there wasn't any loo roll!) They also had to ask for multiple keys, as there were issues with the copies that they were given. To top it all off, my partner was sick after eating their food, partner had the pate, followed by the salmon.

2026-02-13 • via Nuitee
H
Holly • solo_traveller • gb
6
2026-02-13 • via Nuitee
I
Iwona • couple • gb
9
Pros:

Brrakfast in bed ,size of the bed was exelent

2026-02-13 • via Nuitee
I
Isabella • couple • gb
8
Lovely hotel would visit again.
Pros:

Very cosy and nicely decorated. Super clean.

2026-02-12 • via Nuitee
E
Earl • extended_group • gb
9
I will come again. But I am fortunate that I can afford the prices.
Pros:

Everything except the price of food and wine.

Cons:

The price of food and wine.

2026-02-12 • via Nuitee
D
Daniel • couple • gb
4
Basic need to up the standards and communicate to people and offer a refund
Pros:

Location

Cons:

Pool was close this wasn’t communicated when booked for a present for Christmas and email sent in January to which the hotel must of knew in advance

2026-02-12 • via Nuitee
K
Kirsty • couple • gb
10
Pros:

The room was lovely with a lovely view. The complimentary water was lovely as well.
Loved the spa experience.
We are in the pub I'm the evening and it was absolutely delicious 😋

Cons:

Nil

2026-02-11 • via Nuitee
L
Louise • couple • gb
8
2026-02-11 • via Nuitee
E
Elisha • couple • gb
1
Disappointed, hopes high and didn’t even hit the basic expectation
Pros:

I was bitterly disappointed.

Cons:

I booked this stay as an early Valentine’s getaway for my girlfriend and me, following the recent loss of her grandmother. We specifically chose your hotel as a place where we could enjoy the mountains during the day and return to relax and recover using the pool facilities.

We were due to check in at 3:00pm on Friday and arrived shortly after 4:30pm following a long and physically demanding walk, including one of the peaks and Gummers How. Our plan was to check in and make immediate use of the pool to recover ahead of another full day of walking.

Upon arrival, we were informed that the pool was closed for renovations. We had not received any prior notification of this closure. Had we been informed in advance, we would have made alternative arrangements and booked elsewhere. By the time we were notified, it was too late to change our plans.

We were advised that nothing could be done on-site and that the spa was fully booked. As a result, we had no access to the facilities that significantly influenced our decision to book. The evening we had planned for relaxation was instead spent confined to our room without any suitable alternative offered.

The following day, in order to have some form of relaxation, we had to pay additional charges to access the spa — an expense we would not have incurred had the pool been available as advertised. When we raised this with staff, we were told to “take it up with Booking.com” as nothing could be done by the hotel directly.

The lack of communication regarding the closure of a key facility is extremely disappointing and falls below reasonable expectations. Access to the pool was a material factor in our booking decision, and its unavailability directly impacted our stay.

In light of this, I am formally requesting a partial refund to reflect the lack of access to the advertised facilities and the additional costs we incurred. I would appreciate a prompt response outlining how you intend to resolve this matter.

2026-02-11 • via Nuitee
L
Lynn • couple • gb
7
Lovely staff and location very expensive for food and drinks
Pros:

Staff were great

Cons:

There was no carpet in the bedroom, robes but no slippers. No anti slip mat for shower. Drinks extortionate as was the food prices.

2026-02-10 • via Nuitee
S
Steven • couple • gb
1
Awful stay clear
Cons:

Staff need training , don’t know anything about timings , rude, shout over room when you are speaking to an other members of staff. I booked on behalf of my son . He was in room not knowing when he allowed to use the spa or swimming area so I tried to call 15 times in hr it rang out, so here s free tip which I don’t think you deserve, take ur marketing staff members and put them on reception because all I seem to get his emails every day tell me how great and wonderful you are but the reception does not live up to this .

The outdoor spa pool which connects to indoor, is Dottie water it smells and you can see things floating about that obviously not cleaning it properly

2026-02-09 • via Nuitee
T
Thomas • couple • gb
10
2026-02-09 • via Nuitee
D
Derek • couple • gb
5
They need to communicate better that booking a room does not book swimming pool access.
Pros:

The staff are lovely. The food is very enjoyable.

Cons:

We couldn't use the spa facilities. I was told we had to book. I've never had to book at a hotel to use the swimming pool before. Also the beer in the bar needs to be cold, warm beer might be ok for people from the south.

2026-02-09 • via Nuitee
M
Michael • couple • gb
8
I'll be back
Pros:

Good room with a nice view
Friendly helpful staff
Spa facilities were good

Cons:

Car park is totally dark at night /signage not so clear = its included in your stay you have to put your registration in at reception

2026-02-08 • via Nuitee
J
Joanne • solo_traveller • gb
3
Pros:

Room felt damp a foisty smell due to mould on walls.
No heating as the heater wouldn't work and the air conditioning was turned off.
Food was average,
Staff in bar and restaurant were friendly.

Cons:

Room felt damp a foisty smell due to mould on walls.
No heating as the heater wouldn't work and the air conditioning was turned off.
Food was average,
Told reception aboutvroom following morning as it was getting late when we got to the room and we were told they would pass it on.
No offer of any refund or % off the bill so I emailed next day and was told we would get a% refund and they apologised saying we should gave told them about the room straight away.
Our friends have since been and told us they left without paying as their room had wet walls, damp and mould and the spa was dirty and smelt bad.
We still haven't received the refund

2026-01-31 • via Nuitee
D
Deborah • couple • gb
10
Beautiful hotel
Pros:

Wonderful hotel food excellent rooms beautiful and friendly staff

2026-01-31 • via Nuitee
N
Nataliekennedy95 • Couples
6
Gone down hill
Pros:

The Swan has gone down hill massively! Stayed in one of the loft rooms which costs a lot of money without a deal! Think it maybe time for a refresh, stains on the floor, dirty skirting boards and overall looked a rushed clean. We were disappointed to find out the hotel swimming pool and dream was closed for refurbishment. Yes I know you sent out an email but when we booked the swimming pool was still open. We might not of bothered if we had known. The Spa was lovely, relaxing and clean. The pool water was nice and hot and clean. We went to eat in the bar on the first night and a frozen burger chips, a starter of cheese on toast and a portion of crispy chips, 2 bottle of diet cokes and a Pepsi max came to £48! The restaurant has massively gone down hill! First breakfast was lovely. However, the second breakfast was shocking! No hashbrowns so asked for extra poached eggs. They were a real let down I love dippy runny eggs. These were hard boiled. The sausages were lovely and the cold buffet was the best part! Fresh fruit, lovely granola and fresh bread! We were put off eating in the restaurant after the disaster of the first night. The staff were really welcoming. Overall I’m not sure I would come back here.

2026-01-30 • via Tripadvisor