Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Excellent spa facilities
Good food quality
Cons:
Poor room quality
Slow service
Cleanliness issues

Categories

Cleanliness
6.75
Several reviews mention the cleanliness issues, such as tatty bathroom doors and sticky residue.
Service
8.25
Mixed experiences mentioned, with some staff being good but slow service reported at times.
Location
9.75
Multiple reviews highlighted the excellent location and good walking areas.
Room Quality
6.75
Issues with worn furniture, not receiving the booked room, and overall room conditions reported.
Amenities
8.75
Spa facilities were well-received, though some said improvements are needed.
Value for Money
7.25
Guest felt that the stay was not worth the high cost, with complaints about the breakfast experience.
Food and Beverage
7.75
Food quality was generally good, but there were significant service delays in the restaurant.
Overall Experience
8.75
While many enjoyed parts of their stay, complaints about the service and room quality affected the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 08:14

Property Description

Luxury Retreat in the Heart of the Lake District

Serenity at the Spa: Indulge in relaxation at our spa centre and unwind in the hot tub for the ultimate pampering experience.

Family-Friendly Fun: Let the kids enjoy the children's playground while you take in the stunning river views and make lasting memories.

Exceptional Comfort: Each room is thoughtfully equipped with modern amenities like a flat-screen TV, a kettle, and a private bathroom with complimentary toiletries.

Experience tranquility and luxury at The Swan Hotel and Spa. Book your stay now for a rejuvenating getaway.

Important information:

Please note that dogs will incur an additional charge of £25 per stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 4449 reviews
Cleanliness: 6.75
Service: 8.25
Location: 9.75
Room Quality: 6.75
Amenities: 8.75
Value for Money: 7.25
Food and Beverage: 7.75
Overall Experience: 8.75
B
bani • family_with_children • gb
3
Disappointing Stay - Not even worth 3 Stars
Pros:

Only location and spa

Cons:

The rooms were not cleaned to an acceptable standard the bath in our room was blocked and never fixed even when I addressed the issue to the reception, and the communal showers were extremely dirty. Throughout our stay, I did not see any cleaning of the floors or replenishment of shampoo and soap, leaving me unable to shower my child after using the pool.
Additionally, the internet was completely unavailable for a full day and the hallway carpets were not vacuumed at any point. See shared images of the floor around the pool

2026-08-29 • via Nuitee
C
Christine • family_with_children • gb
4
Pros:

The spa was lovely as were the staff

Cons:

The room had no aircon. When we woke we were all very unwell - headache, dehydrated and feeling nauseous. The room was hot and very uncomfortable.

2026-08-29 • via Nuitee
L
Linzi • couple • gb
9
Pros:

The spa

2026-08-28 • via Nuitee
K
Kate • family_with_children • gb
8
Lovely hotel with amazing staff. Very clean and lovely setting.
Pros:

Clean and lovely location. Staff exceptionally friendly. Breakfast outstanding.

Cons:

A small z bed was put up for my 13 year old which was too small really. Would be fine for a small child

2026-08-28 • via Nuitee
C
Craig • couple • gb
10
A wonderful relaxing stay at a truly beautiful hotel
Pros:

The hotel was fantastic, room was spacious and comfortable. Spa was incredible. Food was great and staff brilliant.

2026-08-27 • via Nuitee
K
Khardien-Daun • couple • gb
5
Used to be a lovely hotel when we had the boat moored there a few years ago but not anymore
Pros:

The room #20 was creaky floored, old looking. Wallpaper was peeling around the badly peeling window. Rooftop ‘view’ was quite bad. Very dirty and rubbish up there. Reception Staff were lovely, bar staff were dismissive in the evening. The food wasn’t great but very expensive. At breakfast, well we didn’t get our cooked full English but the other patrons that came in after we ordered, did! We got a refund on breakfast thankfully, but won’t be coming back

Cons:

Tired, creaky floors. Wallpaper coming off. Flashing paintwork on the window, no view but what we did see could do with a lot of attention. Bathroom edges were mouldy, siding on the bath was coming away, scratched up because the shower door was stripped of its rubber, bottom of the door was rotting.

2026-08-27 • via Nuitee
W
William • solo_traveller • gb
5
2026-08-27 • via Nuitee
S
sarah • solo_traveller • gb
9
Pros:

The area. The food was lovely.

2026-08-26 • via Nuitee
K
Kirsty • couple • gb
10
Excellent
Pros:

The decor 😍

Cons:

Cosy

2026-08-26 • via Nuitee
L
Lara • family_with_children • gb
9
2026-08-25 • via Nuitee
L
Laura • solo_traveller • gb
8
2026-08-25 • via Nuitee
H
Hayley • couple • gb
8
2026-08-25 • via Nuitee
R
RACHEL • couple • gb
7
2026-08-24 • via Nuitee
K
Krisztina • solo_traveller • gb
10
Bday break
Pros:

Great location, the hotel is very nice, room clean, well equipped.
Staff is very nice and helpful.
Spa is great, too.
Lovely gesture of pub staff to give my niece some sweet treats on a wooden plate which said Happy Birthday.
Complementary bday card from the hotel was so nice, too.

Cons:

There was nothing we didn't like, we'd go back again! :)

2026-08-24 • via Nuitee
H
Heather • extended_group • gb
10
We will return. Highly recommend
Pros:

Beautiful location. Rooms lovely. Staff super friendly. Bar food was great - but book as soon as you can. Great atmosphere

Cons:

N/A

2026-08-24 • via Nuitee
M
MICHELLE • solo_traveller • gb
5
Pros:

The area

Cons:

Looked a little tired,

2026-08-23 • via Nuitee
D
Dale • couple • gb
5
Very bad sleep, we was disturbed through the night.
Pros:

Great Spa and good value.

Cons:

Fire alarm went off 4x during the night and completely ruined the experience, also the beds were very uncomfortable.

2026-08-23 • via Nuitee
K
Kevin • solo_traveller • gb
8
2026-08-23 • via Nuitee
R
Rebecca • solo_traveller • gb
4
Disappointing for the price
Pros:

The location is lovely, very picturesque, and the main areas of the hotel have been refurbished and look lovely, as per the pictures. The breakfast was also nice enough (banana pancakes was only served with 1/2 a banana though...and you had to pay extra for any coffee other than filter).

Cons:

The "Fabulous" room was incredibly disappointing. Very tired with stains on the carpet and old furniture, an AC unit that didn't work and no fan placed in the room as an alternative. The booking also stated there would be a coffee machine, but it was just a kettle and sachets of instant coffee. For £263 a night, I would have expected a much nicer room, like those advertised all over the website and booking.com.
The fire alarm also went off 5 times during our stay - 3 times between 12:30am and 3am. The first time, when we went and waited outside while the alarm sounded, nobody came out to tell us everything was OK. The 2nd and 3rd time the alarm stopped after about a minute or 2, and when it happened again at 9:45am and 10:15am was shorter, but no explanation was offered and no apology or compensation for being disturbed several times during the night.

2026-08-23 • via Nuitee
I
Ion Adrian • couple • gb
2
2026-08-23 • via Nuitee