Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Excellent spa facilities
Good food quality
Cons:
Poor room quality
Slow service
Cleanliness issues

Categories

Cleanliness
6.75
Several reviews mention the cleanliness issues, such as tatty bathroom doors and sticky residue.
Service
8.25
Mixed experiences mentioned, with some staff being good but slow service reported at times.
Location
9.75
Multiple reviews highlighted the excellent location and good walking areas.
Room Quality
6.75
Issues with worn furniture, not receiving the booked room, and overall room conditions reported.
Amenities
8.75
Spa facilities were well-received, though some said improvements are needed.
Value for Money
7.25
Guest felt that the stay was not worth the high cost, with complaints about the breakfast experience.
Food and Beverage
7.75
Food quality was generally good, but there were significant service delays in the restaurant.
Overall Experience
8.75
While many enjoyed parts of their stay, complaints about the service and room quality affected the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 08:14

Property Description

Luxury Retreat in the Heart of the Lake District

Serenity at the Spa: Indulge in relaxation at our spa centre and unwind in the hot tub for the ultimate pampering experience.

Family-Friendly Fun: Let the kids enjoy the children's playground while you take in the stunning river views and make lasting memories.

Exceptional Comfort: Each room is thoughtfully equipped with modern amenities like a flat-screen TV, a kettle, and a private bathroom with complimentary toiletries.

Experience tranquility and luxury at The Swan Hotel and Spa. Book your stay now for a rejuvenating getaway.

Important information:

Please note that dogs will incur an additional charge of £25 per stay.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 14 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 4059 reviews
Cleanliness: 6.75
Service: 8.25
Location: 9.75
Room Quality: 6.75
Amenities: 8.75
Value for Money: 7.25
Food and Beverage: 7.75
Overall Experience: 8.75
A
a080049f4a2d737d0e73f12bc5964bed • couple • gb
6
Expected more from the reputation it holds
Pros:

Staff, food and location

Cons:

Hotel is tired, marks all around on wallpaper and paint
Bathroom needed a good clean

2026-04-18 • via Nuitee
C
ceb56d1c52b97211bdd7c8030d0cbdeb • solo_traveller • gb
10
2026-04-18 • via Nuitee
C
c3def63b6f1173cd621b8e88880e5187 • couple • gb
8
Enjoyed it but the room location wasn’t ideal
Pros:

The hotel, pub and breakfast

Cons:

The room we were allocated was right infront of the bridge so we were awoken early each morning with the sound of trucks and traffic

2026-04-17 • via Nuitee
4
4e747b62ed14731af579477598f83470 • couple • gb
10
2026-04-17 • via Nuitee
B
be2d3efaf698723db63453dc8cb1916f • couple • gb
10
2026-04-16 • via Nuitee
7
73dd88ed1d0a72e2b7b0221d76caaa38 • couple • gb
10
2026-04-16 • via Nuitee
8
805f4ff21b7471b7f843415ba49e1949 • couple • gb
9
2026-04-16 • via Nuitee
E
e02ec9c7edc47310de7d61c6ee039462 • solo_traveller • gb
8
2026-04-16 • via Nuitee
D
dc8c1ffe898270d324d8679c5045ae33 • couple • gb
9
Would definitely recommend and would personally choose to stay again.
Pros:

Excellent breakfast. Food in both restaurants was very good. Friendly staff and very helpful.

Cons:

Bar service was sometimes a little slow. Not all drinks advertised were available.

2026-04-16 • via Nuitee
4
401c96bfda21701d98408287c87b5fe4 • solo_traveller • gb
9
Great Hotel
Pros:

Loved the location and the service overall. The staff were really friendly and the hotel was warm and had everything you might want or need. My child loved the pool, it was warm and nice. The restaurant was outstanding and the food very yummy and fresh.

Cons:

Very difficult to choose something we didn't like honestly. Perhaps rooms could be a tad cleaner, some mould in the corners which is bound to happen with that climate. The spa there was quite a strong chlorine smell, more that what you would typically see. Though it could be that the water was treated just become we arrived so it could have just been at that moment.

2026-04-15 • via Nuitee
4
4f1355b08de2700b803281f30bf87529 • couple • gb
10
2026-04-14 • via Nuitee
5
5c1344a576d871d980e8760178871f2c • couple • gb
8
Good hotel
Pros:

I really like the atmosphere of the hotel and everything about it. The food was absolutely delicious, me and my girlfriend had a lovely dinner. The rooms were nice with a vintage style, same as other parts close to the restaurant. My favorite part definitely the breakfast and the location is really good very close to the lake and you can also have nice walks.

Cons:

I like the hotel and it has its own indoor swimming pool and steam room, but I couldn’t believe you have to pay 40 pounds to use the spa facilities just for two hours a day. I think I would’ve have a better time here if the swimming pool, sauna and steam room was included with the room I booked. I was very disappointed

2026-04-13 • via Nuitee
D
d1a45ef2d9b371a6ef49f03dd976527e • couple • gb
8
Enjoyed the visit, the team couldn’t do any more for you, but the facilities really let it down
Pros:

Location was great

Cons:

Cleanliness, very small and dated spa

2026-04-13 • via Nuitee
9
9c371da6f0b1726c9da5804cbadc8df6 • couple • gb
6
Overall, a comfortable stay with great facilities and friendly staff, but let down by disappointing dining, limited spa
Pros:

We really enjoyed the excellent spa facilities, and the bedroom was spacious, well-decorated, and very comfortable. The toiletries and tea/coffee selection were a nice touch, and the staff were polite, friendly, and accommodating throughout our stay.

Cons:

Although we booked a ‘lake view’ room 7–8 months in advance, the view was mostly of the car park with only a small glimpse of the lake, which was disappointing given how early we booked. The spa access was also difficult to use, check-in wasn’t until 3pm and the last spa slot was 4pm, so we couldn’t use it on our first day, and we didn’t have time on checkout day due to a long journey home.

We also found the food to be quite bland and the service poor, which wasn’t what we expected for the standard and price of the hotel. We ended up cancelling our second night’s dining booking and going elsewhere. Additionally, we were surprised that the pub and restaurant had identical menus, as we had expected some variety.

2026-04-13 • via Nuitee
C
c069b48ff21871e23ee23ddf51ff5357 • couple • gb
7
Just a few problems but we would go and stay again in the future .
Pros:

Good location , friendly staff , clean rooms, good facilities available

Cons:

Our first night dining was lovely and the staff were very efficient !
The second night and the following days breakfast was not as good staff wise
We ordered soup to start and both of the soups served were only just warm which was disappointing and staff were so busy that we didn’t want to ask for the soups to be warmed up .
The chips had obviously been re cooked on the main meal as they were very greasy
We waited quite a while for drinks from the bar . Our table on the second night was situated close to the door to outside of the hotel and it was busy so people were constantly going in and out and it was quite draughty and cold !
We told the waiter that we didn’t want a dessert but then he brought menus ?
At breakfast on Sunday it was very busy and although we had a long wait we did get our breakfast ok . However I asked for a green tea but was given normal tea in a pot which I asked to be changed .
I have to say that the dining staff and bar staff were run off their feet !
The other problem was everyone we returned to our room the key card wouldn’t work and we had to go back down to reception to get it working . There were other people in the same position too , so it wasn’t just us that had that problem .
However it is a lovely hotel and overall we enjoyed our first stay there and would go back again .

2026-04-13 • via Nuitee
2
2dbac30fdb12727a92d965305ac41937 • couple • gb
7
Really nice stay
Pros:

Quirky seating areas, Holte spa was brilliant and food was superb.

Cons:

It’s been 7 years since we have been.Noticed that most of the furniture hasn’t been replaced and looked a bit tatty.Some attention to detail needed on some things.

2026-04-12 • via Nuitee
A
Andrew • couple • gb
10
Peaceful comfortable and good value
Pros:

Location. Cleanliness

Cons:

Nothing

2026-04-11 • via Nuitee
P
Paul • couple • gb
9
Beautiful hotel and location
Pros:

Beautiful hotel and location. Room was stylish and comfortable with everything you needed.

Cons:

Breakfast was average and staff serving not overly attentive. Charged an extra £4 for what was a mediocre cappuccino.

2026-04-11 • via Nuitee
L
Lauren • couple • gb
5
2026-04-11 • via Nuitee
G
Griffin • couple • gb
7
Location on the river is lovely
Pros:

Love the location and the spa

Cons:

No spa availability on day of arrival
Rec’d a happy anniversary card, we’d just got married
Food tasty but very expensive
Card constantly not working so had to keep going to reception to get it reset

2026-04-10 • via Nuitee