Lockwood Hotel

While checking in, my reservation credit card wasnt working, and Nick was so patient and worked with me; I ultimately ended up putting it on a different card, but he was amazing and tried to troubleshoot with me. Hands down the best check in experience ever!

Super lovely Inn. Loved the room, so comfortable and great location. Communication was really good using the booking.com app.

Beautiful modern hotel
Friendly staff

Accessibility with a baby; room service; not far from highway

Clean and looks nice

The hotel is centrally located with easy access to free parking. The staff were all friendly and very helpful. The room was large and very comfortable for our family of 4. The common spaces were inviting and elegant. We had a wonderful stay.

We spent a few days at The Lockwood Hotel in Waterville, Maine. Everything about the hotel was 5 stars. First and foremost all the people on the staff we interacted with were friendly, competent, knowledgeable and happy to help us. The dining room waitress was especially helpful in suggesting selections. Food was excellent. Loved the way they made asparagus - crisp - and mac and cheese. The rooms were well-made with good beds and linens. Overall the entire place was clean, well maintained and a pleasant place to stay.

This hotel has had a jet-engine roaring out of its AC units since the day it opened, years ago. Management has known the entire time. Every guest complains. Their fix? Not a repair but a pair of earplugs, pre-placed on your nightstand, waiting for you like it's routine. Because it is. That's not an amenity, it's a confession. You don't leave earplugs instead of chocolate unless you've fully given up and just budgeted for the complaints instead of the compressor.

Years of guests losing sleep, years of the same known defect, and they still charge full price like they're delivering a five-star stay instead of a runway simulation. That takes a special kind of nerve charging premium money for a room they know will keep you awake, then handing you foam plugs at check-in as if that settles it.

If you want to pay top dollar to sleep next to a jet turbine, this is your place. Everyone else: stay anywhere that considers "fix the AC" a reasonable use of years of guest complaints.

Rumor is they are looking to build a sister property next to a train depot.

BEAUTIFUL modern hotel with IMMACULATE rooms. My first contact was with Nick at the front desk via phone. Nick was extremely helpful in choosing a room location, view and informing us of hotel policies/perks (no smoking, check in/out times, restaurant, room service, parking, etc.). Nick was also the first person that welcomed us to the Lockwood. It was a wonderful experience. I HIGHLY RECOMMEND THIS HOTEL and I am extremely picky. Rooms were beautifully furnished, beds were like sleeping on a cloud, rainfall shower, safe, small refrigerator, desk, and in-town view (as requested). My husband and I were made to feel like welcome guests (by Nick) not just customers. Parking is ample and adjacent to the hotel. Rooms are quiet with blackout drapes, free body soap, shampoo, conditioner, bar soap, shower cap, help with luggage, Wi-Fi, easy access to answers for every possible question. I hope that the General Manager realizes what an EXCEPTIONAL front desk/concierge person he has in Nick. If you are looking for an AMAZING experience in Waterville Maine call the Lockwood Hotel and ask for Nick. You will not be disappointed. Bruce & Karen Evertsen, New Jersey

Very comfortable beds! And lovely robes

The room itself was acceptable, and the location was convenient for my stay.

Excellent experience! The hotel is in a convenient location with shops/restaurants/Art Center/Opera House within walking distance. Complementary on-site or valet parking. First rate amenities in room. The room design is well thought-out for comfort and convenience. The on-site restaurant, Front & Main, is pricey but dishes are beautifully prepared and presented. 10/10